Find Family Hotels in Monroe, WA

"This place was gross pool water was dirty and cloudy looking hot tub was always full the store was empty and not very many choices the room smelled "

"Amazing place to stay! "

"To Marriott Customer Care, I am writing to formally escalate a complaint regarding my recent stay at the Four Points Sheraton in Seattle, Washington. I am a Marriott Gold member and the experience I had — and that my family was subjected to — was completely unacceptable. Three issues occurred during this stay: 1. CHECK-IN POLICY: I was denied check-in past 11 PM, an unusually early cutoff that required my sister to place her card on file as a workaround. 2. BILLING ERROR: Upon checkout, charges were incorrectly split between cards. The full balance was supposed to be charged to my card. This was a hotel-side error. 3. MANAGER MISCONDUCT: When my sister attempted to resolve the billing issue within ten minutes of checkout, the night manager was rude, dismissive, and repeatedly referred to me as 'some man' despite being clearly told I was her brother. When her fiancé joined the conversation to help, the manager continued to be disrespectful and showed no willingness to correct what is a routine billing adjustment. As a loyal Bonvoy member who has consistently chosen Marriott because I genuinely love the experience your properties provide, I am deeply and personally disappointed by the way myself and my family were treated during this stay. This was not a minor inconvenience — this was a failure at every level of service, from check-in to checkout to how your staff spoke about and to my family members. I have built a following of over 6,000 engaged followers across social "

"The staff is great. Overall a good price in Seattle for a decent hotel. "

"Clean rooms, they have windows that actually open to get fresh air. Very helpful and convenient to have breakfast and to have it until 10am. It saved us a lot on time and food, especially traveling with kids. Staff was decent. The garbage at breakfast was getting full, so I had politely let the girl at the front know so that she can get it changed out so the rest of the guest can throw away their trash. She looked at me like it wasn’t her problem and said “I’ll talk to them about it” and brushed me off. Thought that was rude of her, when she could have politely just said she would see that someone knew about it. Other than that everything was a hit! Especially the walking distance to the space needle! "

"Staff is amazing! Jill, Tina and Craig are customer service at its top level. Room was clean, comfortable and had everything we needed. If you want a great customer service experience with a great rate, I highly recommend this property! "

"I was very comfortable when i stayed"

"Of the 3 historic hotels in the middle of “hospital hill” or “first hill” the Sorrento is by far the best "

"I stayed only overnight but I'm happy with the staff, cleanliness, wifi and the location"