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Reviews of Wells Villa

3.5 out of 5
Wells Villa
Bamburi off malindi Road, 41535, Mombasa

Reviews

8.0

Very Good

Rating 10 - Excellent. 2 out of 3 reviews" "
Rating 8 - Good. 0 out of 3 reviews" "
Rating 6 - Okay. 0 out of 3 reviews" "
Rating 4 - Poor. 1 out of 3 reviews" "
Rating 2 - Terrible. 0 out of 3 reviews" "

9.4/10

Cleanliness

7.4/10

Staff & service

8.0/10

Amenities

9.4/10

Property conditions & facilities

Reviews

4/10 Poor

Verified traveler

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I visited Wells Villa on a work trip for one night. On checking out, the receptionist said she could not print a receipt at that time but promised to email to me the same day. Despite several polite follow-ups via email and telephone, one week later I have still not received a receipt. And now, the receptionist is avoiding answering her phone. Very unprofessional.
Stayed 1 night in Mar 2020
Response from wells on 2020/3/19
Mr Jason, Thank you for your comment. However,the number that you were calling was a personal number and not the office number,which you were also given. All in all we are glad that you have received your receipt via your email address. And the management is sorry for that delay,it was not the receptionist (Priscilla) fault,who actually saw to it and followed up on it everyday to see that that the receipt was done and sent to you. Thank you and we once again apologies and thank you for staying with us. Wells Villa

10/10 Excellent

Merrill

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Steps from the Beach with Great Ocean View Bar
Wells Villa offered me great service during a business conference. It is next door to the White Sands Resort. Both are on Bamburi Beach and as long as you don’t mind beach vendors or ghost crabs, you will enjoy the ocean views! Wells Villa has a nice restaurant and two bars—upper bar with great view. Swimming pool looked nice although I didn’t have time to use it. Rooms were very clean, business focused, with nice toiletries and hot water! Priscella was very helpful. My only complaint is they charged me $10 for my lost room key without telling me to take close care of it—it was a cheap swipe card. Still I would stay here again for sure if business takes me to this part of Mombasa.
Stayed 2 nights in Feb 2020
Response from Priscilla on 2020/2/16
Hello Merrill, Thank you for your feedback. We are honored to have hosted you and are happy that your stay with us was up to your satisfaction. I am sorry in regards to the key card issue,which you reported missing a day prior to your checkout date,its the hotels policy that in the event of loss of key card,guest will be charged,however,i do apologize for the consequences inflicted and will look into it for a more better solution to such occurrences. We happy that you stayed with us and we are happy that we hosted you. We honor your patronage and feedback. Hope to see you again at Wells Villa. Best regards, Priscilla. Wells Villa. Front office & Marketing.

10/10 Excellent

Rene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay, excellent service
The hotel is in great condition and at an excellent quality to price ratio. Spent a few days over there and the overall attention was great! Would strongly recommend it. A short walk to the beach.
Stayed 2 nights in Jan 2020
Response from Wells Villa on 2020/2/5
Hello Rene, Thank you for your compliments. We were really glad to host you and happy that our services were satisfactory. We welcome you again and we do hope that Wells Villa will be your choice of stay. Hope to see you again. Best regards, Priscilla. Wells Villa. Front office & Marketing.