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蒙巴薩海灘度假村的評分

3 out of 5
蒙巴薩海灘度假村
Mount Kenya Road, off Links Road, Mombasa

評論

4.0
10 分，有夠讚；16 則評論中有 1 則" "
8 分，不錯哦；16 則評論中有 0 則" "
6 分，一般般；16 則評論中有 3 則" "
4 分，不太好；16 則評論中有 6 則" "
2 分，很糟糕；16 則評論中有 6 則" "

5.0/10

整潔度

6.2/10

員工素質

4.0/10

設施服務

3.0/10

住宿環境和硬體

6.6/10

環保程度

評論

2/10 很糟糕

Addisu

於 2023 年 2 月住了 1 晚

10/10 有夠讚

Ali

4/10 不太好

Yoshikazu

不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
old building
於 2022 年 11 月住了 7 晚
Charles 於 2022年12月9日回覆
Dear Yoshikazu,We thank you for taking the time to tell us about your experience at Mombasa Beach Hotel. We are sorry to know that your stay with us was under your expectations. Your valuable feedback as this helps us understand areas of possible improvement. We hope that you visit us again in near future and give us the opportunity to provide you with exceptional service that we commit to deliver. Kind regards,

4/10 不太好

David Kihara

喜歡：整潔度和員工素質
不喜歡：設施服務和住宿環境和硬體

4/10 不太好

Earl

不喜歡：整潔度和住宿環境和硬體
Beautiful gardens, wonderful staff, but rooms are dilapidated
於 2022 年 10 月住了 2 晚
Charles 於 2022年12月9日回覆
Dear Earl,Thank you for taking the time to leave your feedback. I would like to start by apologising to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible and to ensure that our guests feel at home. The comments above are being addressed. We welcome you once more on your next visit. kind regards

4/10 不太好

Felisah

不喜歡：員工素質
於 2021 年 12 月住了 1 晚

4/10 不太好

真實旅客

喜歡：員工素質
不喜歡：住宿環境和硬體和客房舒適度
Too delapidated to justify staying
Probably 20 years ago this hotel was amazing, but today it is derelict and run down. Despite extremely friendly and helpful staff and a good location, these do not compensate for the poor state of conservation of this hotel. During my stay there was no hot water nor fresh water coming out of the pipes, the room although clean was worn and uninviting and the public areas were dilapidated. The majority of the items in the restaurant menu were not available, however I did have a good barracuda steak. The view from the room was very pleasant but it was not enough to compensate staying here.
於 2021 年 8 月住了 1 晚

6/10 一般般

真實旅客

家庭旅遊
喜歡：員工素質
不喜歡：住宿環境和硬體和客房舒適度
Mombasa Beach Hotel
Hotellet var som sådan okay, men lidt slidt. Der var da vi var der, en DJ både ved poolen og ved stranden, hvilket gav en uacceptabel støj. Der var kravlende insekter i sengen, min kone blev bidt, med et stort sår til følge. Maden og servicen var dog okay. Lokationen af hotellet var fin og stranden også vældig god.
於 2019 年 12 月住了 3 晚

6/10 一般般

Tifsehet

家庭旅遊
喜歡：整潔度和員工素質
Our stay was good except that you charged us toooooo much for the dinner!!!! A hotel like yours has to have a receipt for each payment, be it drinks or food! There was no menu! We were served with a dinner buffet and expected to pay a lot. You do not negotiate for the price of food!! This was inappropriate!!! Swimming pool has to be cleaned, the hotel itself needs renovation!
於 2019 年 12 月住了 4 晚

2/10 很糟糕

真實旅客

商務旅客
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Awful ,terrible Poorly managed Dirty Poor service
於 2019 年 8 月住了 1 晚

6/10 一般般

真實旅客

喜歡：員工素質
不喜歡：住宿環境和硬體
This hotel was probably very nice a few decades ago, but a refresh of the hall and the bedrooms is overdue.
於 2019 年 8 月住了 1 晚

2/10 很糟糕

Elsat，New York, NY

不喜歡：整潔度、設施服務和住宿環境和硬體
Old furniture, poor management, not clean, everything needs to be upgraded
於 2019 年 4 月住了 5 晚

4/10 不太好

真實旅客

團體旅遊
喜歡：員工素質
不喜歡：住宿環境和硬體
The grounds are beautiful with flowering bushes and shrubs, palm trees full of birds and monkeys. The pool is inviting, clear and clean. The breakfast buffet satisfied the pickiest eaters and boasted many options including those for westerners. Our room had a balcony which faced the ocean and we thoroughly enjoyed the sunrises and sunsets, the boats bobbing up and down and the ocean noises. The rooms were terrible! Our sliding glass door would not close all the way, we had no cold water in our sink, the rack in the bathtub fell off the wall, and everything was very run down. Our friends' room had no air conditioning (and it's hot and humid), and no hot water at all. (they were given another room). We had 8 people in our group and all of us had multiple issues with the rooms. Very poorly maintained.
於 2018 年 11 月住了 1 晚

2/10 很糟糕

Daisy，Washington USA

不喜歡：整潔度、住宿環境和硬體和客房舒適度
Very rusty poor water supply dirty water pool fountain , no wirefiif contion no iinterional chargers.
於 2018 年 10 月住了 1 晚

2/10 很糟糕

真實旅客

不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Horrible, arrived when there was power outage and no backup, checked in in darkness. Salty water running in taps, salty water in the swimming pool, just sea water pumped in to swimming pool!!!!

2/10 很糟糕

Morris

不喜歡：員工素質、住宿環境和硬體和客房舒適度
Like a bad dream come true.
It was one of the worst hotels I have ever stayed at. First it is owned by the Gov., so they don't care much about it. There is mold rot through out the place. At first there was no water. After I complained and three hours later we had water. Never did get hot water. And the toilet never did flush. I asked the Manager to have someone come and fix it, she said she would but never did, so I used a bucket to flush it. None of the phones work. No safe. No fridge. AC condenses inside the room. Two TVs neither one worked. LIke I said it is the worst hotel I have ever stayed at and I travel a lot. I will never go back there again. NOT worth the money you save. Hotels.com should take this one off its site. Oh, and to top if off, the cold water that did come out of the shower was salt water, no fresh water. I know this sound unbelievable but I swear it really happened..hehehe