Music from the restaurant went on until midnight. Air conditioning didn't work in one of our first rooms. Room service brought up a bottle of Coke, but no bottle opener. Food ordered through room service was mediocre. The single best thing about our stay was the staff. They were very accommodating and kind.
Elizabeth
於 2024 年 2 月住了 1 晚
10/10 有夠讚
Florence
商務旅客
2024年1月20日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Florence
於 2024 年 1 月住了 4 晚
10/10 有夠讚
Hans Evan Paul
團體旅遊
2024年1月9日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Affordability, very friendly and helpful staff, good food and good proximity of the hotel to several important places in Mombasa. Most definitely staying at Sapphire Hotel the next time am in Mombasa.
Hans Evan Paul
於 2023 年 12 月住了 2 晚
10/10 有夠讚
Josephus
團體旅遊
2024年1月4日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Will recommend this property
Josephus
於 2024 年 1 月住了 1 晚
6/10 一般般
Colin
2023年12月26日
喜歡:整潔度
不喜歡:員工素質
Disappointed. This hotel could be so good.
After arriving and checking in, we ordered a meal in the dining room by the swimming pool as a couple with 4 children. We ordered 2 sandwiches and 2 pizzas for the children to share. It took nearly 2 hours for the food to arrive!!! Very poor service for such a simple meal from the menu.
The room was well appointed and comfortable.
We booked 2 packet breakfasts as we were due to leave the hotel at 5:30am. We were so disappointed... 3 small slices of watermelon and some warm flatbread. Nothing else - not even a drink. The worst packed breakfast ever...!!!
Colin
於 2023 年 12 月住了 1 晚
6/10 一般般
Dathan,Kampala
商務旅客
2023年11月10日
喜歡:整潔度、員工素質和設施服務
The hotel was nice but they didnt have WIFI on 7th floor. I struggled for a whole week of stay without internet. I asked for a room swap and it was denied. Staff dont provide feedback and you must follow up on your requests severally before they addressed. The towels are old and some are worn out.
Dathan
於 2023 年 11 月住了 7 晚
10/10 有夠讚
Radoslav
情侶出遊
2023年10月25日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
...
Radoslav
於 2023 年 10 月住了 5 晚
10/10 有夠讚
Laura-
情侶出遊
2023年9月28日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
We stayed here for 2 nights.
We thoroughly enjoyed the room, pool and service from staff. They were very helpful and ordered us a taxi for the trip back to the airport. A staff member also volunteered to assist us with getting change for a tuk tuk.
Would stay here again.
Laura-
於 2023 年 9 月住了 2 晚
8/10 不錯哦
Ricky
2023年9月8日
喜歡:整潔度和員工素質
Not bad but nothing to write home about
It's a decent place to stay. Room is noisey but staff are friendly and helpful. Room service quite good. Buffet breakfast quite good too (though only instant coffee).
Do not disturb sign ignored by staff and woke us.
Ricky
於 2023 年 9 月住了 1 晚
10/10 有夠讚
Catherine
2023年8月8日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Highly recommended
Un séjour de 2 jours au Saphire Hôtel fantastique avec une équipe très a l écoute et accueillante ! Je recommande cet hôtel !
A 2 days stay in this hotel with a very welcoming team . I highly recommend this hotel !
Special thanks to Emily who organized a birthday welcome danse with a cake on my first day ! Thank you again !