普通雙人房 | 浴室 | 毛巾、肥皂、洗髮精、衛生紙

Northop Hall Hotel的評分

2.5 out of 5
Northop Hall Hotel
Chester Rd, Mold, Wales

評論

6.4
10 分,有夠讚;35 則評論中有 11 則" "
8 分,不錯哦;35 則評論中有 6 則" "
6 分,一般般;35 則評論中有 5 則" "
4 分,不太好;35 則評論中有 5 則" "
2 分,很糟糕;35 則評論中有 8 則" "

6.8/10

整潔度

6.4/10

員工素質

4.4/10

設施服務

6.0/10

住宿環境和硬體

5.8/10

環保程度

評論

10/10 有夠讚

Holly

情侶出遊
喜歡:整潔度、員工素質和住宿環境和硬體
Lovely place to stay for the night
於 2024 年 4 月住了 1 晚
Anchala 於 2024年4月22日回覆
Dear HollyIt's great to hear that you found the place lovely for your overnight stay. Thank you for your feedback and for choosing to stay with us. We look forward to welcoming you back in the future.

2/10 很糟糕

Beth

情侶出遊
不喜歡:員工素質、設施服務和住宿環境和硬體
The room itself was reasonably clean. Walls were paper thin!!!! Couple came back late at night could hear everything!!! No staff to complain to at 4 in the morning!!! No restaurant no bar had to drive a2 miles to get a meal!!! Will not be using this place again!!!
於 2024 年 3 月住了 1 晚
Anchala 於 2024年4月2日回覆
Dear Beth,We apologize for the inconvenience you experienced during your stay. We're sorry to hear about the noise disturbance from other guests and the lack of staff availability to address your concerns promptly. We understand your decision not to return, but we hope you'll reconsider in the future.

6/10 一般般

Steve

商務旅客
Lovely lady looking after things. Clean and comfy. No restaurant or breakfast of any kind. Needs a bit of work. Ned’s some booklet in rooms for info. WiFi poor.
於 2024 年 3 月住了 1 晚
Anchala 於 2024年3月26日回覆
Dear steve,Thank you for your feedback. We're glad to hear that you found our hotel clean and comfortable and we appreciate your kind words about our staff. We apologize for any inconvenience caused by the lack of restaurant or breakfast options during your stay. Additionally, we appreciate your feedback about the need for some maintenance work and the lack of informational booklets in the rooms. Regarding the WiFi, we apologize for any inconvenience you experienced. Your feedback is valuable to us and we will use it to make necessary improvements.

8/10 不錯哦

Rhys

商務旅客
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Was working for a week in the area, and this was a perfect base. Good connections to the A55 and plenty of parking at the hotel. The room had the basic amenities and a larger than usual television for such a room. Water took a short while to get warm, but once it was going the pressure and temperature was excellent. No bar or other hospitality services, but suited my situation, made for a quiet but comfortable hotel for a week.
於 2024 年 3 月住了 7 晚
Anchala 於 2024年3月18日回覆
Dear Rhys,Thank you for sharing your experience with us! We're delighted to hear that our hotel served as a perfect base for your week of work in the area. It's great to know that you found the connections to the A55 convenient and that you appreciated the ample parking available. We're also glad that your room had the basic amenities you needed and that you enjoyed the larger television provided. We apologize for any delay in the hot water, but we're pleased that once it warmed up, the pressure and temperature were excellent. While we don't have a bar or other hospitality services, we're happy to hear that our quiet and comfortable hotel suited your needs for the week. Thank you for choosing to stay with us, and we hope to welcome you back again in the future!

8/10 不錯哦

Rhys

商務旅客
喜歡:整潔度、員工素質和住宿環境和硬體
Convenient location for working in the North East of Wales. Comfortably sized rooms, and facilities to match.
於 2024 年 3 月住了 1 晚
Anchala 於 2024年3月18日回覆
Dear Rhys,Thank you for sharing your feedback! We're glad to hear that our hotel's location in the North East of Wales was convenient for your work needs. It's great to know that you found our rooms comfortably sized and that our facilities met your expectations. We aim to provide a comfortable and convenient experience for all our guests, and we're pleased that we were able to do so for you. We hope to welcome you back again in the future!

8/10 不錯哦

Catherine

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Almost there
In the whole this hotel is really good. The outdoors are beautiful n staff very helpful and friendly. The decor is very impersonal magnolia and white but it’s clean grey curtains. A few positive suggestions still: tea spoons on the complementary tray in bedroom A better kettle and bigger cups. Spare blanket in cupboard Clean the mould growing around the bath.
於 2024 年 1 月住了 2 晚

2/10 很糟糕

John

不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
I didn't stay here and am asking for a refund immediately, also this place is being used for asylum seekers and being run by eastern European's, when I finally arrived everywhere was locked up and despite ringing bells and banging on the door nobody came. I found a phone number on the side of the door so rang that, a man eventually arrived I went to the room and went back immediately and said I would not be staying. I hold expedia responsible for this and await your response.
於 2023 年 12 月住了 1 晚

4/10 不太好

Mhairi

不喜歡:住宿環境和硬體和客房舒適度
Faulty Towers?
It was like a ghost hotel. One receptionist seemed to be only staff member. Public area carpets were in need of hoover. However individual bedroom was impeccably clean with plenty of heating and hot water. There was no bar or food available so it's picnics in room or go out for all your meals. False fire alarm woke us at 7pm. Poor receptionist couldn't manage to turn it off! Workmen seemed to be the only other guests?
於 2023 年 12 月住了 3 晚

10/10 有夠讚

Nicola

於 2023 年 11 月住了 1 晚

10/10 有夠讚

Susan

情侶出遊
喜歡:整潔度、員工素質和住宿環境和硬體
All good
於 2023 年 11 月住了 1 晚
Madison 於 2023年11月20日回覆
Dear Susan,Thank you for taking the time to leave such a positive review! We are thrilled to hear that everything was to your satisfaction during your stay.If there's ever anything specific you loved or if you have any suggestions for improvement, please feel free to share. We are always here to ensure our guests have a wonderful experience.We appreciate your feedback and look forward to the opportunity to welcome you back in the future.Warm regards,Madison

6/10 一般般

Keith

於 2023 年 10 月住了 1 晚

10/10 有夠讚

Linzi

於 2023 年 10 月住了 1 晚

8/10 不錯哦

David

喜歡:整潔度、員工素質和住宿環境和硬體
於 2023 年 10 月住了 2 晚

8/10 不錯哦

真實旅客

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Nice stay
Nice stay, some renovations going on but didn't affect us.
於 2023 年 10 月住了 1 晚
Madison 於 2023年10月21日回覆
Dear Guest,Thank you for your positive feedback. We're delighted to hear that you had a pleasant stay at our hotel, and we appreciate your understanding regarding the renovations. We're working on improving our facilities to provide an even better experience for our guests.We hope to welcome you back in the future, and we're confident that you'll find an even more enhanced and enjoyable environment during your next visit.Best regards,Madison

4/10 不太好

Caroline

喜歡:整潔度
不喜歡:員工素質和客房舒適度
Very poor service
No one to greet us on arrival, when reception arrived gave us key. Didn’t show or tell where room was. Got in room knock at door if you stay here now you will be charged extra, so we went and came back later. Bed was supposed to be double king, it was two single beds put together, one was higher than the other and one was an old mattress that had no support in it st all, very uncomfortable night. No receptionist to had key in in the morning, just put key on the desk. Over all this was a very unsatisfying night.
於 2023 年 9 月住了 1 晚
Madison 於 2023年10月11日回覆
Dear Caroline,Thank you for sharing your feedback, and we sincerely apologise for the issues you encountered during your stay. We always strive to provide excellent service, and it's clear that we fell short in this instance. Your concerns have been noted, and we will take steps to address them to improve the experience for our future guests.We are disappointed to hear about the lack of a warm welcome, the issue with your room, and the lack of assistance during your stay. This does not meet the standards we aim to achieve, and we're sorry for any inconvenience you experienced.Please be assured that your comments will be reviewed by our management team to make the necessary improvements to prevent these issues from happening in the future. If you decide to give us another chance, we will do our best to ensure a more satisfying stay.Once again, we apologise for any inconvenience and thank you for bringing this to our attention.Best regards,Madison

10/10 有夠讚

Martin

商務旅客
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
well worth a stay, will be back in the future
the character of the building blew our minds, not what we were expecting from the photos on here, the room had been recently renovated to a good standard, new carpet, fresh linen, clean towels. the staff were so attentive and helpful and didn't even get to creeped out when we bought in a prop replica of the Annabelle doll. we are looking forward to retuning especially when the renovation of the bar and restaurant is complete and open
stunning stained glass
ornate gazebo
cows in the field
Annabelle enjoying the view from the window
於 2023 年 9 月住了 3 晚
Madison 於 2023年10月11日回覆
Dear Martin,Thank you for your fantastic review! We're thrilled to hear that you enjoyed the character of our building and found the recent renovations to your satisfaction. It's wonderful to know that our staff were attentive and helpful during your stay. We appreciate your sense of humor with the Annabelle doll - it's always great when guests bring a bit of fun to their visit.We are indeed looking forward to your return and, as you mentioned, the future reopening of our bar and restaurant. Please do not hesitate to reach out if there is anything specific you would like for your next stay. We aim to make your experience even better the next time around.Best regards,Madison

10/10 有夠讚

andrew

商務旅客
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Home comfort
Polite staff Great stop over as passing through Homely feel not like a premier inn
於 2023 年 9 月住了 1 晚
Madison 於 2023年10月11日回覆
Dear Andrew,Thank you for taking the time to provide feedback about your stay. We're pleased to hear that you had a positive experience and appreciated our friendly staff. We take pride in providing a homely atmosphere for our guests, which sets us apart from larger chain hotels.Should your travels bring you through the area again, we'd be delighted to have you stay with us once more. If there are any specific suggestions or preferences you have for your next visit, please feel free to let us know, and we'll do our best to accommodate them.Best regards,Madison

2/10 很糟糕

Russell

不喜歡:整潔度、員工素質和住宿環境和硬體
I was not informed when booking my stay that there was no restaurant facilities. Consequently I had to go out for my evening meal- and this after a 6 hour drive to get there. No breakfast facilities. I think that I was virtually the only customer staying there. The property was surrounded by temporary mesh fencing which made you feel you were staying on a building site.
於 2023 年 9 月住了 2 晚
Madison 於 2023年9月21日回覆
Dear Russell,Thank you for sharing your feedback about your recent stay with us. We apologise for any inconvenience you experienced due to the lack of restaurant and breakfast facilities, as well as the surrounding temporary fencing.We understand how important it is for guests to be informed about the available amenities and services before booking their stay. We apologise if this information was not clearly communicated to you during the booking process. We will review our booking procedures to ensure that future guests are aware of these details.Regarding the temporary fencing, we apologise for any disruption this may have caused. We understand that it can detract from the overall experience, and we appreciate your patience while this situation is being addressed.Your feedback is valuable to us, as it helps us improve our services and provide a better experience for our guests. We hope that you will consider staying with us again in the future, and we will make every effort to ensure that your next visit is more comfortable and enjoyable.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back.Best regards,Madison

10/10 有夠讚

Marian

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
very quite
Quite, nice and clean
於 2023 年 9 月住了 2 晚
Madison 於 2023年9月21日回覆
Dear Marian,Thank you for taking the time to leave a review of your recent stay with us. We're delighted to hear that you found our property to be quiet, nice, and clean. Providing a peaceful and clean environment for our guests is one of our top priorities, and we're glad to know that we met your expectations.If you have any further comments or suggestions on how we can make your next stay even more enjoyable, please feel free to share them with us. We value your feedback and use it to continually improve our services.We hope to have the pleasure of hosting you again in the future. If you have any future travel plans or need accommodations, please don't hesitate to reach out to us.Best regards,Madison

8/10 不錯哦

David

喜歡:整潔度、員工素質和住宿環境和硬體
I booked a three night stay at the Northop for my wife to attend a local event. She had a single room. Suffice to say that the "noise" coming from next door was enough to make her go and sleep in the car. After complaining to management the next morning, she was upgraded to a suite and no extra cost for the rest of her stay. Excellent customer service, thank you.
於 2023 年 8 月住了 3 晚
Madison 於 2023年9月21日回覆
Dear David,Thank you for taking the time to share your recent experience at the Northop Hotel. We are pleased to hear that despite the initial issue with noise, our team was able to resolve the situation promptly and to your satisfaction by upgrading your wife to a suite at no extra cost.At our hotel, we strive to provide the highest level of customer service and ensure that our guests have a comfortable and enjoyable stay. It's great to hear that we were able to address the concern and make your wife's stay more enjoyable.We value your feedback and appreciate your kind words about our customer service. If you or your wife have any future travel plans or need accommodations in the area, please don't hesitate to reach out to us. We would be delighted to welcome you both back to our hotel.Best regards,Madison

10/10 有夠讚

Phil

於 2023 年 8 月住了 1 晚

2/10 很糟糕

Lee

商務旅客
不喜歡:整潔度、員工素質和住宿環境和硬體
It's dirty. There was a fight that went on for hours in tbe room above me and tbe police were called. There's no facilities and the cleanliness is poor. They refused a refund as the fightbwas a result of another guest and therefore not their problem. Avoid this place.
於 2023 年 8 月住了 1 晚
Madison 於 2023年9月21日回覆
Dear Lee,We sincerely apologise for the unpleasant experience you encountered during your stay at our establishment. Your feedback is greatly appreciated as it allows us to address and rectify issues to improve the quality of our accommodations and service.We deeply regret the disturbance caused by the altercation in the room above you. We take matters of guest safety and comfort very seriously, and we apologise for any inconvenience this may have caused you. Regarding the cleanliness issue, we are also very sorry to hear about your disappointment in this regard. We have passed your comments to our housekeeping team to ensure that this matter is addressed promptly.Regarding the refund, we understand your frustration with the situation. However, please consider that your booking was non-refundable and unfortunately, it won't be possible for us to refund you.If you have any further concerns or questions, please do not hesitate to reach out to our management team.Best regards,Madison

2/10 很糟糕

Colin

不喜歡:整潔度、員工素質和住宿環境和硬體
This was a terrible hotel it was under construction didn't have a bar/resturant
於 2023 年 7 月住了 1 晚
Madison 於 2023年9月21日回覆
Dear Colin,We are deeply sorry to hear about your negative experience during your stay at our hotel. It is clear that we fell short of your expectations, and for that, we sincerely apologise.We appreciate your feedback as it helps us identify areas for improvement. Rest assured, we will take your comments seriously and use them to enhance our services and facilities.Best regards,Madison

4/10 不太好

robert

不喜歡:員工素質和住宿環境和硬體
於 2023 年 7 月住了 1 晚

2/10 很糟糕

Cherill

情侶出遊
不喜歡:員工素質、設施服務和住宿環境和硬體
The hotel was not a hotel at all, just a room to sleep in with a bathroom. No staff, no catering at all, no breakfast, no dining room, no service or lounge/bar. Totally appalled by the whole experience. Should not be still available for bookings.
於 2023 年 7 月住了 2 晚
Madison 於 2023年9月21日回覆
Dear Cherill,We appreciate your feedback regarding your recent stay at our establishment. We sincerely apologise for the inconvenience you experienced during your visit.Your feedback is invaluable to us as it helps us identify areas for improvement. Rest assured, we will take your comments into consideration and work to provide clearer information to future guests about the nature of our establishment.Best regards,Madison

6/10 一般般

Carole

喜歡:整潔度
Review
When we pulled up to the hotel, our intial thought was that it was closed, there is temporary fencing all round the property after going into reception I asked about breakfast and a bar, neither where available, there is nothing within walking distance either on the plus side room was clean and fairly comfortable.
於 2023 年 7 月住了 1 晚
Madison 於 2023年7月27日回覆
Dear Carole,Thank you for sharing your feedback with us. We appreciate your honest review of your recent stay.We apologise for any confusion caused by the temporary fencing around the property. We'll work to ensure that such signage is clearer in the future.Regarding the absence of breakfast and a bar, we understand your disappointment. We will take your comments into consideration as we continue to evaluate and improve our offerings.On a positive note, we're glad to hear that your room was clean and comfortable. Our team takes pride in maintaining a pleasant environment for our guests.We appreciate your valuable feedback, and we hope to have the opportunity to welcome you back in the future to provide you with an even better experience.Best regards,Madison

2/10 很糟糕

Lee

商務旅客
不喜歡:員工素質
Not for me
No Food/Restaurant no real engagement at checkin. single track to the property from the road was an issue for some, White BMW driver who thinks he can intimidate me by glaring at me.. Some people…
於 2023 年 7 月住了 1 晚
Madison 於 2023年7月27日回覆
Dear Lee,Thank you for sharing your feedback with us. We apologise for the inconveniences and negative experiences you encountered during your stay.We understand the importance of having food and restaurant facilities available for our guests, and we regret that this was not the case during your visit. We will take your comments into consideration as we evaluate and improve our services.We also apologise for any shortcomings in the check-in process. Your feedback is valuable, and we'll use it to enhance the guest experience.Regarding the access road, we will look into this matter to ensure a smoother experience for all our guests.Lastly, we apologise for any unpleasant encounters with other guests. Our team strives to create a welcoming and respectful environment for everyone.We appreciate your candid comments, and we hope to have the opportunity to provide you with a more enjoyable and hassle-free stay in the future.Best regards,Madison

6/10 一般般

Renold

商務旅客
喜歡:客房舒適度
不喜歡:整潔度和住宿環境和硬體
I had no idea that the hotel was under refurbishment, I think they are short of staff too, the receptionist appears to also act as the cleaner, the toilet basin and seat were dirty. The receptionist was trying his best. There was no heating in the room either.
於 2023 年 7 月住了 1 晚
Madison 於 2023年7月27日回覆
Dear Renold,Thank you for taking the time to share your experience with us. We apologise for the inconvenience and disappointment caused during your stay.We regret that the refurbishment was not communicated to you beforehand. We understand how important it is for guests to be informed about such changes.Additionally, we apologise for the lack of staff and the cleanliness issues you encountered. Providing a clean and comfortable environment is a top priority for us, and we are sorry that we fell short of your expectations.We appreciate your understanding and commend the efforts of our receptionist who was doing their best to assist you.We hope you will consider giving us another chance in the future, and we'll strive to provide you with a more pleasant and satisfying stay.Best regards,Madison

6/10 一般般

JOHN

喜歡:整潔度和客房舒適度
於 2023 年 7 月住了 1 晚

2/10 很糟糕

Kamal

於 2023 年 7 月住了 1 晚

4/10 不太好

Walter

商務旅客
不喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
There’s on going major renovation work and the whole place is essentially a building site. There is minimal staff who appear to be untrained and out their depth though generally polite. To be honest I am not sure if the hotel is safe or legally operating.
於 2023 年 7 月住了 3 晚
Madison 於 2023年7月19日回覆
Dear Walter,Thank you so much for taking the time and leaving us a review. We are sorry that you didn't feel safe at our hotel. However, we assure you that our hotel has been operating legally for a long time, and our staff is trained and always ready to help. We hope to accommodate you again next time. Best,Madison

4/10 不太好

Graham

商務旅客
不喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Business Trip
Quick one night stay, receptionist was rude and arrogant, would not stay here again
於 2023 年 7 月住了 1 晚
Madison 於 2023年7月19日回覆
Dear GrahamThank you so much for leaving us a note. We apologise for the rude behaviour of our receptionist and we thank you for mentioning that as we will follow up on that issue and make sure it's resolved.Best,Madison