「The Great Pyrenees dog, Dalí, greeting me at my car wagging his tail and walked me to the door. The receptionist was efficient, funny and super helpful. The hotel arranged a great horse ride for me and recommended a fantastic hot springs. Aldo they washed and folded a load of laundry for me. The breakfast is huge and very good. The people are warm and laid back. The building and view of the lake are phenomenal. The bathrooms big and modern. The pool is pretty big it was winter so I didn’t swim...
「Muy mala experiencia, teniendo confirmacion y reserva por mail de hotels.com , al llegar a pucon, llame para informar que llegaria mas tarde de lo informado y me dicen del hotel que mi reserva no existia y que ellos no trabajan con hotels.com. llame para que me solucionaran el problema, hable mas de 10 veces y aprox 4 horas con hotels.com y no tuve solucion. Quede con mi familia en pucon abandonado sin posibilidad de ir a otro hotel o cabaña ya que estaba todo full. Tuvimos que dormir la prinera...
「Our room was dusty, unfortunately when going to sleep could feel the dust of the bed as if they havent used or change the sheets recently. Also we couldnt use the hot tub, staff said you had to give 8 hrs advance notice in case of using it and would see if they would do it depending in other guests. Also be mindful when going if you are a light sleeper,, the walls are super thin you can hear everything from other rooms and floor above 」
「This is excellent choice if you are staying for longer period of time in Pucon. It is in walking distance to city center and lake Villarrica.It does have a secured parking. The lofts are comfortable and spacious. Well equipped kitchen with everything you need to cook if you choose to do so. The host was very helpful and we received a complimentary bottle of wine.」
「The woman in the front office was very kind and friendly. She even gave us an upgrade to a larger room at no extra charge. She was flexible and let us check in early.
The room itself was spotless and everything worked. It had a complete kitchen with everything we needed to cook several meals. The bathroom even had a bidet attachment which is often unavailable when travelling.
The hotel's windows had stunning views of the lake. The grounds are beautiful and there is even a pool and area...
「Muito boa estadia ... Hotel central, próximo da rodoviária, da principal avenida com muitos restaurante e lojas ... Muito bom café da manhã ... Equipe muito cordial e atenciosa.」
「Two things made this place a solid choice for us. First, the location is amazing - a few blocks from the lake, and very close to the downtown restaurants, etc. Second, Nahir (who worked there and greeted us) was incredibly kind and helpful - she went out of her way to make us feel comfortable and to assist in every way she could.
The place itself is quite rustic - we were there in late fall and it was a bit hard to stay warm in the cabin. At night it was okay, but in the afternoons we were...
