莫干山Spa 飯店，旅行前必看！

「Reception staff failed me totally. They pretended to say problem with the rear exit door making a BANGING NOISE when closing. My room 9016 was next to said door/ gate. Constantly BANGING from early morning until late evening. I asked on FOUR occasions for someone to fix the door but nothing happened. Reception staff displayed a total lack of communication with me and failed in their duties to a guest. After my eleven day stay I had no apologies, no offer of a replacement room or any kind of...

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「Our room was lovely and clean. It had a nice big balcony. All the staff we came into contact with were friendly and professional. We would definitely return and recommend it to others.」

「Very clean hotel, friendly staff, great service, took the all inclusive package & would highly recommend 」

「Rent rum, trevlig personal, bra frukost och restaurang, trevligt område kring den allmänna poolen med bar.」

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「Classed as 5 star on some sites, def not 5, maybe a 3 star. Food in buffet is very limited and really not good at all. Much better at breakfast though. Room was good, lots of space and facilities but not cleaned well at all, cleaner was surly. Had to ask for a cot for my 2 year old granddaughter 3 times despite being assured at booking that it would be in the room. Snack bar is good. We usually stay in Radisson blu and will go back there next year (it’s def 5 star). 」