The property itself was lovely, but our stay was overshadowed by a serious breach of privacy and guest security.
I had planned this trip as a surprise for my wife's birthday, booking a month in advance to make the occasion special.
Unfortunately, just one to two hours after checking in, while my wife and I were already asleep, a staff member used a master key to unlock and open our room without our permission or prior warning.
We later learned that another guest had requested a room transfer, and the staff mistakenly believed our room was still available.
How could an already occupied room still be considered available? More importantly, why was a master key used without verifying its occupancy?
This was not simply poor communication. It was a serious failure in guest security and privacy.
The staff offered us a complimentary dinner as an apology. While we appreciated the gesture, was that really what we needed after such an incident? We weren't looking for freebies. I simply wanted to give my wife a peaceful, memorable birthday celebration.
I've stayed at many properties and have never experienced anything like this. It's deeply disappointing that a surprise I carefully planned for my wife was overshadowed by an entirely preventable incident.
A beautiful property means little if guests cannot feel safe and secure in their own rooms.