There was mold on the floor around the pool!
I was told the room slept 6 but it did not!!! The pull out bed was a twin mattress - I even called the day before to assure we had room for 6 of us & they said yes - we were NOT happy - had to put someone on the floor!!!
Martin
於 2025 年 7 月住了 2 晚
2/10 很糟糕
Phil
親子旅遊
2025 年 7 月 29 日
不喜歡:整潔度、設施服務和住宿環境和硬體
Very disappointed in this establishment and their staff. I reported mold in our room from a leak in the ceiling that caused my daughter to have multiple asthma attacks and was brushed off. I've been told multiple times that someone would be reaching out as well as given an email address to the manager and they never even bothered to call to find out what happened. I had to call the department of health just to ensure it was reported.
Phil
於 2025 年 7 月住了 3 晚
10/10 有夠讚
Ming
2025 年 7 月 28 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Appreciated the shuttle to the airport and the Mall of America
Large indoor pool and jacuzzi were great!
Stayed for just one night due to a delayed flight. Was an unexpectedly pleasant mini-vacation
Ming
於 2025 年 7 月住了 1 晚
8/10 不錯哦
Judy
家庭旅遊, 親子旅遊
2025 年 7 月 28 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
I reserved 5 rooms and all were good. One room the air conditioner wouldn't work. All other rooms were excellent.
On check in were had to sign a $200. dollar Incidental policy to cover room and parking. We had to give credit or debit card for this. It was put on our account and taken off after check out. This should be listed in advertising so you know about it at check in. Otherwise happy with our stay. Sack breakfast was great plus orange and apple juice, oranges, apples, coffee. There was yogurt and breakfast bars for adults and children plus a muffin. Well satisfied. Short walk to Mall of America.
Judy
於 2025 年 7 月住了 2 晚
4/10 不太好
Amy
2025 年 7 月 28 日
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Many amenities were not available and were not listed as closed on the website. The hotel smelled musty. Towels were not great quality.
Amy
於 2025 年 7 月住了 1 晚
10/10 有夠讚
Angela
家庭旅遊
2025 年 7 月 28 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The kids loved the pool. With the renovations ongoing breakfast was not what was advertised on Expedia.
Angela
於 2025 年 7 月住了 1 晚
4/10 不太好
Leslie
家庭旅遊
2025 年 7 月 27 日
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The rooms were not newly remodeled and there was not a breakfast service, it was a granola bar and a bottle of water in a lunch sack! It was not an easy walk to the mall of America as it’s across the highway from the mall! The shuttle service was easy to use and helpful!
Leslie
於 2025 年 7 月住了 3 晚
8/10 不錯哦
Katrina
家庭旅遊
2025 年 7 月 27 日
喜歡:整潔度和員工素質
不喜歡:設施服務和住宿環境和硬體
Breakfast is on the Go packages and the dining area is being repaired. NO aircon inside the gym. Rest rooms and water dispensers broken. Used to be free parking but now it is about 12 dollars per night. Otherwise kiddie Pool is nice and very close to the mall of America.
Katrina
於 2025 年 7 月住了 3 晚
10/10 有夠讚
Daniela,Gladbrook
親子旅遊
2025 年 7 月 27 日
喜歡:整潔度、員工素質和住宿環境和硬體
Love the hotel. Wish there was more room for bigger families. Pool area was nice the outside area of the pool could be cleaned more, there was mossy areas that made it slippery. Overall experience was great!
Daniela
於 2025 年 7 月住了 3 晚
6/10 一般般
Victoria
親子旅遊
2025 年 7 月 27 日
不喜歡:員工素質
The location was perfect. You could practically walk to the Mall of America. The rooms were nice. I traveled with a large party and we had a couple of rooms. We asked for hand towels and were told they were out 2 days in a row. The worst was that when we booked we were told breakfast was included. Upon arrival we were told, the hotel is undergoing renovations and breakfast would not be provided. The young man who checked us in stated " There are plenty of restaurants around here, I'm sure you will find something" .
That being said, we were not offered a discount or giving a restaurant's gift card. I don't feel this is something you tell people upon check-in. I have stayed at many Whyndham's and this was by far the worst customer service.
Victoria
於 2025 年 7 月住了 2 晚
10/10 有夠讚
Judy
家庭旅遊, 親子旅遊
2025 年 7 月 27 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Our stay was awesome. Loved the go breakfast. So many choices in bag plus coffee, orange or apple juice, apples, oranges. Close to restaurants and Mall of America. We will stay again. Only thing was air conditioning didn't work in 1 of the 5 rooms reserved.
Judy
於 2025 年 7 月住了 1 晚
6/10 一般般
Matthew
親子旅遊
2025 年 7 月 27 日
不喜歡:住宿環境和硬體
It was okay but the pool area needs improvements. No supervision in hot tub, many small children and a dog.
Matthew
於 2025 年 7 月住了 2 晚
2/10 很糟糕
Tori
家庭旅遊
2025 年 7 月 27 日
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
We booked this hotel for the continental breakfast + water park for our kids. We arrived to the location 30 minutes after check in, and our room wasn’t ready. The excuse given by staff was because “the hotel was full last night”. Excuse me but the hotel being busy the night before should have NO IMPACT on my check in time. We got to our room 1 and a half hours after check in. We also found out that because of their renovations, there will be NO CONTINENTAL BREAKFAST. The “awesome” breakfast we got was carelessly thrown together in a white paper bag. The lobby even ran out of breakfast bags! PATHETIC! We paid roughly $250 for a single night and we got MOTEL 8 QUALITY. On top of everything, we still had to pay for parking. The staff wouldn’t even comp it for all the inconvenience and deception listed online. Needless to say, I’ll never stay at another Wyndham brand hotel. If a hotel is undergoing major renovations then it needs to be put online prior to a booking being made.
Tori
於 2025 年 7 月住了 1 晚
6/10 一般般
Mathew
團體旅遊, 家庭旅遊, 親子旅遊
2025 年 7 月 27 日
喜歡:整潔度和員工素質
不喜歡:住宿環境和硬體
No towels in the pool area, public toilet was clogged and running over on the floor, very loud party going on and doors were wide open. Breakfast area is under construction and only cold items available unlike the website stated.
Mathew
於 2025 年 7 月住了 1 晚
6/10 一般般
Angela
2025 年 7 月 26 日
Place was clean, there was 4 of us and only 2 towels no washcloths and one hand towel. House keeping came at 6pm the next day and gave us more towels but had no washcloths. Breakfast was minimal due to construction, would have been nice to know that before booking
Angela
於 2025 年 7 月住了 2 晚
10/10 有夠讚
Kelvin
商務旅客
2025 年 7 月 26 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Perfect
Kelvin
於 2025 年 7 月住了 1 晚
2/10 很糟糕
Brittany
2025 年 7 月 26 日
不喜歡:員工素質
The hotel staff was rude and expedil
Brittany
於 2025 年 5 月住了 1 晚
2/10 很糟糕
norilen
家庭旅遊
2025 年 7 月 25 日
Got headaches because the strong chlorine that get in to our room
norilen
於 2025 年 7 月住了 1 晚
8/10 不錯哦
Loretta
2025 年 7 月 25 日
喜歡:整潔度、員工素質和住宿環境和硬體
no breakfast,no gym access, parking added
Loretta
於 2025 年 7 月住了 3 晚
2/10 很糟糕
Carrie
家庭旅遊
2025 年 7 月 25 日
不喜歡:整潔度
Dirty sheets and chairs. Pool very hot and moss growing.
Carrie
於 2025 年 7 月住了 1 晚
2/10 很糟糕
Tami
親子旅遊
2025 年 7 月 25 日
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
We had 2 rooms. One had not been vacuumed. Found chocolates on the floor. My granddaughter found an 100 mg antidepressant on the floor and had tried to eat it! This would’ve been very dangerous had she swallowed it. I complained about the dirty bathroom in my room. They said they would send someone to clean it, but they did not. I do not recommend this hotel to anyone.