Could not regulate temperature, toilet ran continuously, and only chair in room was broken.
Asked to be switched to a different room and was told the engineers needed to deem in not repairable before switching.
Marian
於 2024 年 5 月住了 2 晚
10/10 有夠讚
Ashley
2024年5月6日
喜歡:整潔度、員工素質和住宿環境和硬體
Ashley
於 2024 年 5 月住了 1 晚
2/10 很糟糕
Leticia
情侶出遊
2024年5月5日
不喜歡:整潔度、設施服務和住宿環境和硬體
Pictures are.misleading to a decent property theres nomention to only use their valet parking cause the area is unsafe and with human feces, broken glass and pee. We didnt care loosing the money we paid foe 2 nights we left as soon as seeing how smal and damaged the room was. Thare was no way we could sleep with the wind noise
Leticia
於 2024 年 5 月住了 2 晚
2/10 很糟糕
David
2024年5月2日
不喜歡:員工素質
I called ahead of time to inform the hotel that the person would only have their ID on them. They didn’t have a credit card on them. I informed them they could use my card on file with the booking for any incidentals. They said it would be ok. I cannot comment the current status of the property or the area simply because I was just trying g to provide a safe place for the night for the person checking in for one night. I understand the hotel has a policy. But when I’m informed that the individual checking in would be able to check in with just their ID I was under the impression that things would be ok. The hotel night manager explained that all their employees are aware of the check in policies and that a card would be necessary. The employee I spoke with obviously was not aware and needs further training or should be relieved of his position. So this is the reason for making this review. Don’t inform the person who booked the reservation for someone else who was only seeking refuge for the night and would be gone the following morning.
David
於 2024 年 5 月住了 1 晚
8/10 不錯哦
Jesus
2024年4月25日
喜歡:整潔度
Jesus
於 2024 年 4 月住了 4 晚
10/10 有夠讚
LEAH
情侶出遊
2024年4月22日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great location and very pleasant staff! Would definitely stay here again.
LEAH
於 2024 年 4 月住了 2 晚
10/10 有夠讚
Christine,Saint Stephen
團體旅遊
2024年4月22日
喜歡:整潔度、員工素質和住宿環境和硬體
Beautiful location, close to Excel and other local establishments. Staff very friendly!
Christine
於 2024 年 4 月住了 1 晚
4/10 不太好
Kyle
家庭旅遊
2024年4月21日
喜歡:員工素質
不喜歡:整潔度、設施服務和住宿環境和硬體
I have always had good luck with this chain in other places, but this place is nothing like them. The parking facility was full of trash, urine in the elevators and stairways, and although signs pointed to the hotel those entrances were locked. The lobby was more normal but the elevator was the smallest I have ever seen at a hotel . They said they were in the process of enhancing them , but there was a long wait to get on them to go up and they stopped at every floor on the way down. Lots of guests complaining. The room itself was dingy and we were not able to get the temperature in the room down even if we set the temp to 60. It was a hot box. The view of the river was great but the rest was just way off from expectations. The staff did the best they could to keep things going but were overwhelmed by the situation. A lot of work to do before I would choose this hotel again.