We have stayed here a number of times, however, this time we had to go to the desk for ice, which was inconvenient since they were busy checking people in at times. I took a shower and the floor flooded because of the location of the showerhead. We thought our room was going to be cleaned the next day, so cleaned the mess from the shower and waited. The next day, wet towels were still on the floor, bed not made. When I went to ask about the cleaning, I was told someone would be there soon. No reaction from the deskclerk regarding the problem with the shower flooding the bathroom. Had to ask twice for towels and was told only had jpool towels, the rest was in the laundry !?? We asked for a bucket of ice our last night there and only received half a bucket. Was told that was all they had. Really wondering if there is new management or if we are going to have to change where we stay when we are in the area. The deskclerk didn't know what a broom and dustpan was. We were trying to clean up from our granddaughter eating in the dining area.