外觀
查看供應情況

Tru By Hilton Milwaukee Downtown, WI的評分

2.5 out of 5
Tru By Hilton Milwaukee Downtown, WI
515 N Jefferson St, Milwaukee, WI

評論

7.8

不錯哦

10 分，有夠讚；646 則評論中有 307 則" "
8 分，不錯哦；646 則評論中有 135 則" "
6 分，一般般；646 則評論中有 70 則" "
4 分，不太好；646 則評論中有 57 則" "
2 分，很糟糕；646 則評論中有 77 則" "

8.6/10

整潔度

8.2/10

員工素質

7.6/10

設施服務

8.6/10

住宿環境和硬體

8.4/10

環保程度

評論

10/10 有夠讚

COREY

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great property! Easy to get to.
於 2024 年 5 月住了 1 晚

6/10 一般般

Steve

情侶出遊
喜歡：整潔度、員工素質和設施服務
it was ok but room was small bed was not comfotable
於 2024 年 5 月住了 1 晚

6/10 一般般

Rev

家庭旅遊
喜歡：整潔度、員工素質和設施服務
Terrible parking- over $45 a day - hard working people way to short of staff!
於 2024 年 5 月住了 2 晚

10/10 有夠讚

Douglas

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 5 月住了 1 晚

10/10 有夠讚

Kevin

喜歡：整潔度、員工素質和住宿環境和硬體
Staff was friendly and helpful. Hotel was clean and comfortable.
於 2024 年 5 月住了 1 晚

4/10 不太好

Jeff

商務旅客
不喜歡：員工素質和設施服務
The front desk was woefully unprepared and negligent as to the basics of checking us in. The room we reserved, they said they didn’t have. Then they tried to up-sell me into a bigger room. After denying their offer, they put me in the original room I requested….which they originally said wasn’t available. The key cards didn’t work as well. They had to walk us to our room and let us in manually. Very disappointing.
於 2024 年 5 月住了 2 晚

6/10 一般般

Muhamed

喜歡：整潔度和住宿環境和硬體
不喜歡：員工素質
Don’t like their front desk people Poor customer service Any thing else at this hotel is good
於 2024 年 4 月住了 1 晚
Tamra AGM 於 2024年5月14日回覆
We appreciate your feedback and your visit to our Home2 / Tru by Hilton in Milwaukee's downtown. We value your candid criticism and will provide our team members with coaching and training opportunities as a result. We hope you give us another try the next time you're in the area, so we can provide you the experience you deserve.

6/10 一般般

keith

喜歡：整潔度、員工素質和住宿環境和硬體
property is in a good location, clean, people helpful.
於 2024 年 5 月住了 3 晚
Tamra AGM 於 2024年5月14日回覆
We appreciate your feedback and your visit to our Home2 / Tru by Hilton in Milwaukee's downtown. We are grateful for your perfect review and hope to host you again for a wonderful stay in Milwaukee the next time you visit.

10/10 有夠讚

Yosuf

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The property was exposed exactly what we expected which is all I could ask for.
於 2024 年 4 月住了 1 晚
Tamra, AGM 於 2024年5月7日回覆
We appreciate your feedback and your visit to our Home2 / Tru by Hilton in Milwaukee's downtown. We are grateful for your perfect review and hope to host you again for a wonderful stay in Milwaukee the next time you visit.

10/10 有夠讚

Alexander

喜歡：整潔度
👍
於 2024 年 4 月住了 1 晚
Tamra, AGM 於 2024年5月2日回覆
We appreciate your feedback and your visit to our Home2 / Tru by Hilton in Milwaukee's downtown. We are grateful for your perfect review and hope to host you again for a wonderful stay in Milwaukee the next time you visit.

10/10 有夠讚

Cordeous

情侶出遊
This Hotel was very nice. I look forward to visiting again
於 2024 年 4 月住了 1 晚
Tamra, AGM 於 2024年5月2日回覆
We appreciate your feedback and your visit to our Home2 / Tru by Hilton in Milwaukee's downtown. We are grateful for your perfect review and hope to host you again for a wonderful stay in Milwaukee the next time you visit.

10/10 有夠讚

Alexander

情侶出遊
喜歡：員工素質、設施服務和住宿環境和硬體
Great stay at a great location!
於 2024 年 4 月住了 1 晚
Tamra, AGM 於 2024年4月30日回覆
We appreciate your feedback and your visit to our Home2 / Tru by Hilton in Milwaukee's Downtown. We are grateful for your perfect review and hope to host you again for a wonderful stay in Milwaukee the next time you visit.

8/10 不錯哦

Christopher，Bronx

喜歡：整潔度、員工素質和住宿環境和硬體
不喜歡：設施服務
Nice hotel.
於 2024 年 4 月住了 2 晚
GM 於 2024年4月28日回覆
We appreciate your feedback and your visit to our Home2 / Tru by Hilton in Milwaukee's downtown. We value your feedback and look forward to having you stay with us again soon.

4/10 不太好

Alex

喜歡：住宿環境和硬體
不喜歡：員工素質
於 2024 年 4 月住了 1 晚
Tamra, AGM 於 2024年4月30日回覆
Alex, we appreciate your feedback and your visit to our Home2 / Tru by Hilton in Milwaukee's Downtown. In the hopes that we can improve the visitor experience, I would appreciate more information about the rational for your evaluation and rating. We value your feedback and look forward to having you stay with us again soon.

2/10 很糟糕

Emily

Ac not working the whole stay
於 2024 年 4 月住了 2 晚
GM 於 2024年4月28日回覆
We appreciate your feedback and your visit to our Home2 / Tru by Hilton in Milwaukee's downtown. In the hopes that we can improve the visitor experience, I would appreciate more information about the rationale for your evaluation and rating. We value your feedback and look forward to having you stay with us again soon.

2/10 很糟糕

John

親子旅遊
不喜歡：員工素質、設施服務和住宿環境和硬體
I could here the vacuum above us all morning, the cleaning staff in the hallways talking loudly. Not a good place to enjoy a night of sleep.Will never be back.
於 2024 年 4 月住了 1 晚
GM 於 2024年4月28日回覆
We appreciate your feedback and your visit to our Home2 / Tru by Hilton in Milwaukee's downtown. We value your candid criticism and will discuss it with our staff in the hopes that we can make some adjustments to enhance the visitor experience. We sincerely hope you will give us another opportunity to deliver a truly amazing experience.

10/10 有夠讚

Brian

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great staff. Clean room. Good breakfast.
於 2024 年 4 月住了 3 晚
GM 於 2024年4月26日回覆
Thank you the perfect review and staying with us in downtown Milwaukee. I'm glad to see your room was enjoyed and you like our breakfast. We hope to have you back for another perfect stay at Tru by Hilton

8/10 不錯哦

James

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
it is a nice hotel. However it feels like a college Dorm. But the bathroom was large, well light and very clean. Also I was impressed with the breakfast. It was very good.
於 2024 年 4 月住了 1 晚
Tamra AGM 於 2024年4月20日回覆
We appreciate your feedback and your visit to our Home2 / Tru by Hilton in Milwaukee's downtown. We value your feedback and look forward to having you stay with us again soon.

8/10 不錯哦

Anthonia

喜歡：員工素質和住宿環境和硬體
不喜歡：整潔度
於 2024 年 4 月住了 3 晚
Tamra, AGM 於 2024年4月18日回覆
We appreciate your feedback and your visit to our Home2 / Tru by Hilton in Milwaukee's downtown. We value your feedback and look forward to having you stay with us again soon.

10/10 有夠讚

Cole

商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Staff was very friendly and accommodating. The room was very clean and comfortable, laid out nicely and had accommodations if needed. Parking was pretty easy and they did have a valet service. Overall it was very enjoyable for my stay. First time booking at a Tru and a hotel room in general but I'll definitely be going to Tru if I'm in the area again.
於 2024 年 4 月住了 2 晚
Tamra, AGM 於 2024年4月18日回覆
We appreciate your feedback and your visit to our Home2 / Tru by Hilton in Milwaukee's downtown. We are grateful for your perfect review and hope to host you again for a wonderful stay in Milwaukee the next time you visit.

4/10 不太好

Carolyn

喜歡：整潔度和住宿環境和硬體
不喜歡：員工素質
Hello - I was a guest at the Tru Hilton Downtown Milwaukee on 4/13/2024. The listed check-in time is 3:00 and we did not get access to our room until close to 5:00 and only after following up with the desk and literally sitting in front of the staff so they would not forget about us again. We booked a very overpriced room at this hotel so that we could check in between 3:00-3:30 and have time to get ready for a concert we were attending that night. By the time we got access to the room, we had to rush to get ready and were late in arriving to the concert. On Sunday morning I spoke twice to the General Manager, I believe her name was Kelly Murkal. She said she could not directly offer me compensation for the late check in because I had booked the room through Expedia but promised to reach out to Expedia the next day and would email me. It is now Friday and I have heard nothing back from her. Attempts to reach her via phone have not worked. The comment about needing to work with Expedia does not make sense since I was billed directly by the hotel. I understand that due to a concert the previous night, it was difficult to get all the rooms cleaned, however, that is not our fault. As mentioned, I was willing to pay the extremely elevated pricing so we could have time to prepare and get to the concert. I am very disappointed in the late check-in and the now apparent lack of concern of the manager to make this situation right. I would not stay at this location again for
於 2024 年 4 月住了 1 晚
GM 於 2024年4月22日回覆
We appreciate your feedback and your visit to our Home2 / Tru by Hilton in Milwaukee's downtown. I'm glad to see you were compensated for the inconveniences you had, and we value your feedback so we can make improvements to better serve our guests. We look forward to having you stay with us again soon.

8/10 不錯哦

karl

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 1 晚
Tamra, AGM 於 2024年4月12日回覆
We appreciate your feedback and your visit to our Home2 / Tru by Hilton in Milwaukee's downtown. We value your feedback and look forward to having you stay with us again soon.

10/10 有夠讚

Duane

商務旅客
喜歡：整潔度、員工素質和住宿環境和硬體
Very central, new and awesome service
於 2024 年 4 月住了 1 晚
Tamra, AGM 於 2024年4月12日回覆
We appreciate your feedback and your visit to our Home2 / Tru by Hilton in Milwaukee's downtown. We are grateful for your perfect review and hope to host you again for a wonderful stay in Milwaukee the next time you visit.

8/10 不錯哦

Timothy

家庭旅遊
Great location. Great use of space
於 2024 年 4 月住了 2 晚
Tamra, AGM 於 2024年4月9日回覆
We appreciate your feedback and your visit to our Home2 / Tru by Hilton in Milwaukee's downtown. We value your feedback and look forward to having you stay with us again soon.

8/10 不錯哦

craig

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Solid
於 2024 年 4 月住了 1 晚
Tamra, AGM 於 2024年4月9日回覆
We appreciate your feedback and your visit to our Home2 / Tru by Hilton in Milwaukee's downtown. We value your feedback and look forward to having you stay with us again soon.

10/10 有夠讚

Nykea

親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
.
於 2024 年 4 月住了 1 晚
Tamra AGM 於 2024年4月4日回覆
We appreciate your feedback and your visit to our Home2 / Tru by Hilton in Milwaukee's downtown. We are grateful for your perfect review and hope to host you again for a wonderful stay in Milwaukee the next time you visit.

10/10 有夠讚

MaKenna

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
Super nice 3rd shift check in person, the contracted valet person was really nice too. Room is immaculate.
於 2024 年 4 月住了 1 晚
Tamra AGM 於 2024年4月3日回覆
We appreciate your feedback and your visit to our Home2 / Tru by Hilton in Milwaukee's downtown. We appreciate the comments about our staff and will let them know. We are grateful for your perfect review and hope to host you again for a wonderful stay in Milwaukee the next time you visit.

10/10 有夠讚

serena

情侶出遊
Parking opportunities aren’t the greatest.
於 2024 年 3 月住了 1 晚
Tamra AGM 於 2024年4月3日回覆
We value your input and are grateful that you shared your experience! We've made changes to better serve our customers, and we've added valet parking to enhance both their parking experience and their time spent downtown. The next time you're in Milwaukee's downtown, we hope you'll give us another chance. Looking forward to seeing you again at Home2 / Tru by Hilton.

8/10 不錯哦

Nathan

於 2024 年 3 月住了 1 晚
Tamra AGM 於 2024年4月20日回覆
We appreciate your feedback and your visit to our Home2 / Tru by Hilton in Milwaukee's downtown. We value your feedback and look forward to having you stay with us again soon.

2/10 很糟糕

Jordan

Booked and paid for a 2 bed room online through Expedia. When I got to the hotel I was told there are only 1 bed rooms left and that I’d have to re-book through them because Expedia is a third party. It was also $200 compared to Expedia’s $140. Then I had to go through the hassle of calling Expedia and getting a refund. When we get to the room the heat/AC unit was broken. Bad experience and would not stay here again
於 2024 年 3 月住了 1 晚
Tamra AGM 於 2024年4月3日回覆
We appreciate your feedback and your visit to our Home2 / Tru by Hilton in Milwaukee's downtown. In the hopes that we can improve the visitor experience, I would appreciate more information. We apologize for any issues that may have occurred when you stayed with us. We value your feedback and look forward to having you stay with us again soon.

8/10 不錯哦

Devonna

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
It was central to the things we wanted to do
於 2024 年 3 月住了 2 晚
Tamra, AGM 於 2024年3月26日回覆
We appreciate your feedback and your visit to our Home2 / Tru by Hilton in Milwaukee's downtown. We value your feedback and look forward to having you stay with us again soon.

10/10 有夠讚

Momoko

於 2024 年 3 月住了 1 晚
Tamra, AGM 於 2024年4月14日回覆
We appreciate your feedback and your visit to our Home2 / Tru by Hilton in Milwaukee's downtown. We are grateful for your perfect review and hope to host you again for a wonderful stay in Milwaukee the next time you visit.

10/10 有夠讚

Kristine K

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Very nice property!
於 2024 年 3 月住了 1 晚
GM 於 2024年3月23日回覆
We appreciate your five star review and great feedback. We'll share this with our team and looking forward to welcoming you back

10/10 有夠讚

Marvyonna

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
I love how the tv has I heart radio and the walls are greatly insulated
於 2024 年 3 月住了 1 晚
GM 於 2024年3月23日回覆
Thank you for staying with us at Tru by Hilton and we value your feedback! We hope to see you again soon

10/10 有夠讚

BadAss

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
The lobby is very inviting.
於 2024 年 3 月住了 1 晚
Tamra, AGM 於 2024年3月20日回覆
We appreciate your feedback and your visit to our Home2 / Tru by Hilton in Milwaukee's downtown. We are grateful for your perfect review and hope to host you again for a wonderful stay in Milwaukee the next time you visit.

10/10 有夠讚

Marcos Staimentz

喜歡：整潔度、員工素質和住宿環境和硬體
New property
於 2024 年 2 月住了 3 晚
GM 於 2024年3月18日回覆
We appreciate your feedback and your visit to our Home2 / Tru by Hilton in Milwaukee's downtown. We are grateful for your perfect review and hope to host you again for a wonderful stay in Milwaukee the next time you visit.

10/10 有夠讚

Hana

家庭旅遊, 親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
We were greeted by such a kind, and friendly staff! That kindess extended from every employee we encountered. The breakfast staff, housekeeping, everyone. Kind, courteous, and helpful, we will definitely be returning.
於 2024 年 3 月住了 2 晚
GM 於 2024年3月18日回覆
We appreciate your feedback and your visit to our Home2 / Tru by Hilton in Milwaukee's downtown and thank you for the kudos about our amazing staff. We value your feedback and look forward to having you stay with us again soon.

10/10 有夠讚

Stacey

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
We stayed here for an event at the Fiserv Forum. We were happy with the location, we walked to supper and to the venue. We were also happy with the breakfast, lodging and service. Would stay here again, right off freeway and easy to get right back on freeway and head home.
於 2024 年 3 月住了 1 晚
GM 於 2024年3月18日回覆
We appreciate your feedback and your visit to our Home2 / Tru by Hilton in Milwaukee's downtown. We are grateful for your perfect review and hope to host you again for a wonderful stay in Milwaukee the next time you visit. Thank you for the kind comments and we'll share those with our valued team members!

8/10 不錯哦

Laura

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Tru was clean and comfortable. Our only complaint is the facility was noisy. We were able to hear our upstairs neighbors too well.
於 2024 年 3 月住了 1 晚
GM 於 2024年3月11日回覆
We appreciate your feedback and your visit to our downtown Milwaukee Home2 / Tru by Hilton. Your evaluation and comments enable us to improve the stay experience for our upcoming visitors by making necessary adjustments. We really hope you'll return for yet another amazing visit.

8/10 不錯哦

Jessica

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Property was as expected, clean and convenient.
於 2024 年 3 月住了 1 晚
GM 於 2024年3月11日回覆
We appreciate your feedback and your visit to our Home2 / Tru by Hilton in Milwaukee's downtown. We value your feedback and look forward to having you stay with us again soon.

10/10 有夠讚

Darwin

喜歡：整潔度和員工素質
於 2024 年 3 月住了 1 晚
GM 於 2024年3月11日回覆
We appreciate your feedback and your visit to our Home2 / Tru by Hilton in Milwaukee's downtown. We are grateful for your perfect review and hope to host you again for a wonderful stay in Milwaukee the next time you visit.

6/10 一般般

Linda

情侶出遊
喜歡：整潔度和住宿環境和硬體
My problem occurred at check in on March1. The room booked was supposed to be a double room with king bed. When I asked about the single room we were assigned, the front desk staff said that there are no "double rooms" at Tru in Milwaukee. I must contact Expedia for the problem. So I am writing this complaint as the room booked was not the double room pictured on the website. I also believe that Tru should have some type of night light in the bathrooms. Their bathrooms are much cooler than the room itself. There is also only 1 chair in the room.
Tamra, AGM 於 2024年3月3日回覆
We appreciate your feedback and your visit to our Home2 / Tru by Hilton in Milwaukee's downtown. We apologize for the experience that you had with the rooms not being what you chose online. We value your candid criticism and will discuss it with our staff to ensure that this doesn't happen again in the future. We sincerely hope you will give us another opportunity to deliver a truly amazing experience.

10/10 有夠讚

Saadia

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
Very clean, however, no parking suggestions only Valet parking. However, when we ventured out their were several parking areas for less then we paid.
於 2024 年 2 月住了 1 晚
Tamra, AGM 於 2024年3月3日回覆
We appreciate your feedback and your visit to our Home2 / Tru by Hilton in Milwaukee's downtown. We value your candid criticism and will provide our team members with coaching and training opportunities as a result. We hope you give us another try the next time you're in the area, so we can provide you the experience you deserve.

6/10 一般般

Paul

喜歡：整潔度和住宿環境和硬體
於 2024 年 2 月住了 1 晚
Tamra 於 2024年3月3日回覆
We appreciate your feedback and your visit to our Home2 / Tru by Hilton in Milwaukee's downtown. In the hopes that we can improve the visitor experience, I would appreciate more information about the rationale for your evaluation and rating. We value your feedback and look forward to having you stay with us again soon.

10/10 有夠讚

Ruben

喜歡：住宿環境和硬體和客房舒適度
Definitely a place to stay
Everything about the Hotel was awesome. Friendly people clean rooms beautiful hotel and in a great place. We will be back.
於 2024 年 2 月住了 2 晚
GM 於 2024年2月26日回覆
Thank you Ruben, and we appreciate your perfect review and staying with us in downtown Milwaukee! We hope to see you back the next time you're in the area.

10/10 有夠讚

Steven

於 2024 年 2 月住了 1 晚
Tamra 於 2024年3月3日回覆
We appreciate your feedback and your visit to our Home2 / Tru by Hilton in Milwaukee's downtown. We are grateful for your perfect review and hope to host you again for a wonderful stay in Milwaukee the next time you visit.

8/10 不錯哦

Robert

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 2 月住了 1 晚
GM 於 2024年2月22日回覆
We appreciate your feedback and your visit to our Home2 / Tru by Hilton in Milwaukee's downtown, Robert. We are grateful for your near-perfect review and hope to host you again for a wonderful stay in Milwaukee the next time you visit, and hopeful to make it a perfect 10!

2/10 很糟糕

richard

家庭旅遊
喜歡：整潔度和住宿環境和硬體
不喜歡：員工素質和設施服務
Hidden charges. Empty breakfast display cases. Broken equipment. Tru normally offers water and cookies at check in, but not here.
GM 於 2024年2月18日回覆
Hello Richard and thank you for sharing your comments with us about your stay last night at Tru by Hilton Downtown Milwaukee. We were happy to offer a full breakfast this morning, so I would love the opportunity to get some additional details. I apologize we do not have a Hilton Honors account on file for you to receive your complimentary waters and cookie. Feel free to stop by the desk and we can take care of those for you. We hope to see you back for a much improved stay the next time you're in Milwaukee

8/10 不錯哦

LeeAnne

喜歡：整潔度、員工素質和住宿環境和硬體
Modern and chic
於 2024 年 2 月住了 1 晚
GM 於 2024年2月16日回覆
Thank you for staying with us at Tru by Hilton Downtown Milwaukee. We're thrilled you enjoyed your stay with us, and we also love the modern-chic vibe! Let us know if you have any questions, and we're looking forward to having you back.

10/10 有夠讚

Sandra

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Romantic getaway pre Valentine's Day
My stay was excellent just wish it was more food for breakfast or should I say more items to choose from my husband don't eat pork which they had turkey sausages but I don't like turkey
於 2024 年 2 月住了 2 晚
Tamra 於 2024年2月13日回覆
We appreciate your feedback and your visit to our Home2 / Tru by Hilton in Milwaukee's downtown. We value your feedback and look forward to having you stay with us again soon.