室內游泳池

波士頓米爾福德萬楓飯店的評分

2.5 out of 5
波士頓米爾福德萬楓飯店
1 Fortune Blvd, Milford, MA

評論

8.2

非常好

10 分,有夠讚;664 則評論中有 271 則" "
8 分,不錯哦;664 則評論中有 243 則" "
6 分,一般般;664 則評論中有 79 則" "
4 分,不太好;664 則評論中有 43 則" "
2 分,很糟糕;664 則評論中有 28 則" "

8.6/10

整潔度

8.6/10

員工素質

7.4/10

設施服務

8.0/10

住宿環境和硬體

7.8/10

環保程度

評論

2/10 很糟糕

Paul

親子旅遊
不喜歡:住宿環境和硬體
Selected this hotel for its pool. Invited my grandchildren to meet and go for a swim The sign on door said closed for maintenance. No maintenance going on so I sakes the front desk When it would be open. “Closed Monday thru Friday Only opened in weekends”.
於 2024 年 5 月住了 1 晚

8/10 不錯哦

Genoa

於 2024 年 5 月住了 3 晚

8/10 不錯哦

Amanda

親子旅遊
喜歡:員工素質、設施服務和住宿環境和硬體
Staff was all very friendly and hotel was safe. The pool was heated which was very nice.
於 2024 年 4 月住了 1 晚
HotelMgmt 於 2024年4月30日回覆
Thank you, Amanda, for taking the time to share your feedback with us. We're delighted to hear that you found our team charming and that you felt safe during your stay here at Fairfield Inn & Suites Boston Milford. It's wonderful to know that you enjoyed our heated pool as it's always a pleasure to provide a relaxing and enjoyable experience for our guests. Your satisfaction is our priority, and we're grateful for your positive comments. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future!

10/10 有夠讚

Ramona

喜歡:整潔度、員工素質和住宿環境和硬體
It’s no-frills but clean, quiet, and a comfy bed. Happy. 😊
於 2024 年 4 月住了 1 晚
HotelMgmt 於 2024年4月26日回覆
Ramona, we love that our pristine accommodations and comfortable bedding provided a perfect and peaceful night’s rest for you. It is a joy to read you were pleased with your stay at Fairfield Inn & Suites Boston Milford. We hope you will choose us the next time you are in town!

8/10 不錯哦

Jessica

親子旅遊
喜歡:員工素質
Definitely liked how quiet it was, and that there were microwaves in the rooms and free breakfast. The pool area was really hot. As well as in the rooms the blankets along the edges were ripped and stained so that was surprising and earwigs in the bathroom. The only way you could watch tv was through YouTube or signing into tour own netflix or paying to rent a movie not a fan of that.
於 2024 年 4 月住了 2 晚
HotelMgmt 於 2024年4月22日回覆
Thank you for your review, Jessica. We're glad to hear that you appreciated our peaceful atmosphere, the convenience of microwaves in the rooms, and the complimentary breakfast. However, we apologize for the discomfort caused by the temperature in the pool area and the condition of your room. We are addressing these concerns with our housekeeping and maintenance teams to ensure they are corrected promptly. Additionally, we understand your disappointment with the TV options and will take your feedback into consideration as we continually work to improve the amenities we offer. We hope to have the opportunity to welcome you back and provide a more satisfying experience in all aspects of your stay.

4/10 不太好

David

於 2024 年 3 月住了 2 晚

4/10 不太好

P

不喜歡:整潔度和住宿環境和硬體
於 2024 年 4 月住了 1 晚
HotelMgmt 於 2024年4月9日回覆
We regret that we missed the mark on ensuring your complete satisfaction. It's our hope that we have another opportunity to earn back your trust. Thank you.

4/10 不太好

Anita

家庭旅遊
不喜歡:整潔度、設施服務和住宿環境和硬體
The rooms were not updated and in disrepair. They could not provide extra wash cloths when requested. The elevator was not working properly and was shut down the 2nd day of our stay. The garbages were overflowing inside and outside.
於 2024 年 3 月住了 2 晚
HotelMgmt 於 2024年3月25日回覆
Anita, we apologize for the disappointment and inconvenience you experienced during your stay. It's disheartening to hear that our rooms were not up to your expectations and that you encountered issues with amenities and maintenance. Please know that we take your feedback seriously and will address these concerns with our team to ensure that such issues are promptly resolved. Your comfort and satisfaction are important to us, and we appreciate your patience and understanding. We hope to have the opportunity to welcome you back in the future for a much-improved experience.

2/10 很糟糕

melissa

不喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 1 晚
Hotelmgmt 於 2024年3月26日回覆
We apologize that your stay missed the mark on this occasion, Melissa. We hope you'll consider returning to us in the future, to see just how dedicated we are to making a positive change.

8/10 不錯哦

Elizabeth

商務旅客, 親子旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great family spot and nice clean pool.
於 2024 年 3 月住了 1 晚
HotelMgmt 於 2024年3月25日回覆
Elizabeth, thank you for your feedback! We're thrilled to hear that you enjoyed your stay at Fairfield Inn & Suites Boston Milford and found it to be a great spot for families. It's wonderful to know that you appreciated our clean pool as well. Providing a welcoming and enjoyable experience for our guests is our top priority, and we're delighted that we could meet your expectations. We appreciate your support and hope to welcome you and your family back again for another fantastic stay in the future!

8/10 不錯哦

William E.

喜歡:整潔度和員工素質
於 2024 年 3 月住了 1 晚
Hotelmgmt 於 2024年3月23日回覆
William, we appreciate your positive rating and hope to see you again soon for another great stay!

10/10 有夠讚

Kylie

於 2024 年 3 月住了 3 晚
HotelMgmt 於 2024年4月9日回覆
Earning five stars from you has made our day! Thank you and it will be our pleasure to welcome you back, Kylie.

8/10 不錯哦

LIZ

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Only stayed a night. Kids enjoyed the heated pool. Although felt too hot if you were not in the pool. Breakfast was awesome.
於 2024 年 3 月住了 1 晚
HotelMgmt 於 2024年3月20日回覆
What a joy it was having you and the kids here for the evening, Liz. We are happy you could take advantage of our wonderful leisure amenities and delicious breakfast here at Fairfield Inn & Suites Boston Milford. Hopefully, you can return and stay a bit longer next time. We would love to show you more of what we have to offer!

10/10 有夠讚

Lois

於 2024 年 2 月住了 1 晚
Hotelmgmt 於 2024年2月28日回覆
Thank you for your five-stars, Lois. We look forward to your return and hope it's soon!

8/10 不錯哦

Teresa

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Overall the hotel was a great value, with clean rooms & nice breakfast buffet. The only thing missing at the buffet was fruit - there was no hand-held fruit or cut-up fruit. Lastly, the pool water was cold on the 2 nights that we stayed there. Apparently, they were having issues with the furnace.
於 2024 年 2 月住了 2 晚
HotelMgmt 於 2024年2月22日回覆
Teresa, it's rewarding to hear that you found Fairfield Inn & Suites Boston Milford to offer great value, with clean rooms and an enjoyable breakfast buffet. We strive to ensure our guests have a comfortable and satisfying stay, so your positive feedback is greatly appreciated. However, we'll look into improving our buffet selection to include both hand-held and cut-up fruit options as you highlighted. Additionally, we're sorry to hear about the pool water being cold during your stay due to issues with the furnace. Please know that we are addressing this to prevent similar situations in the future. Thank you for choosing to stay with us, and we hope to welcome you back soon, with all aspects of your stay meeting your expectations for comfort and enjoyment.

10/10 有夠讚

Lauren

家庭旅遊
於 2024 年 2 月住了 1 晚
HotelMgmt 於 2024年2月22日回覆
Lauren, it's exciting to learn that you had a great stay! Please revisit soon!

10/10 有夠讚

Nicole

喜歡:整潔度和員工素質
於 2024 年 2 月住了 1 晚
Hotelmgmt 於 2024年2月17日回覆
Your five-star rating truly brightens our day! Please visit us again soon, Nicole!

10/10 有夠讚

Michele

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Comfy bed, slept like the dead.
於 2024 年 2 月住了 1 晚
Hotelmgmt 於 2024年2月17日回覆
Michele, what a treat to learn you had the best night's rest thanks to our incredibly comfortable accommodations here at Fairfield Inn & Suites Boston Milford. Return and relax again soon!

8/10 不錯哦

Eddy

喜歡:整潔度、員工素質和住宿環境和硬體
Customer service is great
於 2024 年 1 月住了 1 晚
HotelMgmt 於 2024年2月13日回覆
Thank you, Eddy, for your positive feedback regarding the service here at Fairfield Inn & Suites Boston Milford. It's heartening to hear that you found our team impressive, as we place a high priority on ensuring all our guests receive attentive and personalized service throughout their stay. We strive to create a welcoming and supportive environment, and your feedback is a valuable affirmation of our team's efforts. We look forward to the opportunity to serve you again and hope it will be soon!

8/10 不錯哦

Robert

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Property was clean, rooms were okay,though, not as large as other Fairfield Inns. Our family lives in the area, it was convenient for us. We will stay there on future visits if there is a suite available
於 2024 年 1 月住了 4 晚
HotelMgmt 於 2024年2月7日回覆
Thank you for your feedback, Robert. We're pleased to hear that you found everything sparkling clean and our location convenient for your family visits. While the rooms may not have been as spacious as you desired, we're glad they still met your needs. We appreciate your loyalty and look forward to accommodating you again on your future visits, especially if a suite is available.

8/10 不錯哦

Dawn

Was a basic hotel friendly staff at desk ,, although the phone in the room was not working ,,
於 2024 年 1 月住了 1 晚
HotelMgmt 於 2024年1月29日回覆
Dawn, we are glad our warm hospitality stood out and impressed you. Your honest feedback is greatly appreciated as we always look for ways to further enhance any future visits. We will be working hard to earn that fifth star whenever you return!

6/10 一般般

Myra

喜歡:員工素質和設施服務
The breakfasts were the best part of my stay. The hotel rooms need a major redo.
於 2024 年 1 月住了 8 晚
HotelMgmt 於 2024年1月22日回覆
Thank you, Myra, for your feedback on your stay. We're pleased to hear that you enjoyed the breakfasts during your visit. However, we apologize for the condition of your room. Your comments are important, and we will take them into consideration as we strive to improve the quality of our accommodations. We appreciate your input, and we hope to have the opportunity to provide you with an upgraded and more comfortable stay in the future.

4/10 不太好

Brian

家庭旅遊
不喜歡:設施服務
Ceiling was peeling. Rug had nails coming out from it. Breakfast eggs cold . Don’t stay here
於 2024 年 1 月住了 4 晚
Hotelmgmt 於 2024年1月22日回覆
Thank you, Brian, for sharing your feedback on your recent stay. We apologize for the issues you encountered. Your comments are concerning, seriously seriously, and we will address these maintenance and dining issues with our team to ensure that such problems are rectified in the future. We value your input, and we hope to have the opportunity to provide you with a more comfortable and enjoyable stay should you choose to stay with us again.

8/10 不錯哦

James

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Good stop
Clean and convenient stay during a family visit
於 2024 年 1 月住了 1 晚
HotelMgmt 於 2024年1月16日回覆
James, we're pleased to hear we could offer comfortably pristine accommodations as well as a convenient location while in town visiting your family! Thank you for taking a moment to share your positive feedback. We hope you will choose Fairfield Inn & Suites Boston Milford in the future!

10/10 有夠讚

Sheri

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 1 月住了 1 晚
HotelMgmt 於 2024年1月9日回覆
Sheri, thank you for your top score! We look forward to your next stay with us!

10/10 有夠讚

MIGUEL

於 2023 年 12 月住了 1 晚
Hotelmgmt 於 2024年1月21日回覆
Your five-stars mean the world to us! Thank you, Miguel, and we're excited for the opportunity to host you again.

8/10 不錯哦

Jaden

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 1 晚
Hotelmgmt 於 2024年1月2日回覆
Your high rating made us smile, Jaden, and we look forward to welcoming you back through our doors should your travels return you to our area!

6/10 一般般

Maria

家庭旅遊
喜歡:整潔度、員工素質和設施服務
They’ve tried hard to update an older hotel but… ever heard that expression “lipstick on a pig”? 😊. But positives were the oatmeal bar at breakfast and good staff/service.
於 2023 年 12 月住了 1 晚
HotelMgmt 於 2024年1月2日回覆
Maria, thank you for taking the time to share your thoughts about your recent stay at the Fairfield Inn & Suites Boston Milford. We appreciate your feedback and are glad to hear that you noticed our efforts to update the hotel. Updating an older hotel can indeed have its challenges, but we are committed to providing our guests with a comfortable and enjoyable experience. We're delighted to know that you enjoyed the oatmeal bar at breakfast and that you found our staff and service to be good. Your positive comments are a source of motivation for us, and we will continue to work hard to enhance our guests' experience. Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back in the future.

4/10 不太好

Vickie

家庭旅遊
Not really accessible
There were so many issues, most of them caused by a sold out hotel that was understaffed, due to an unexpected storm and lots of local power outages. My most significant concern was that the "accessible" room we specifically requested and were given was not truly accessible. No walk in shower or shower chair, tub with very high sides, no hand held shower and no hand grips by the toilet. The room did seem to be fully accessible for the hearing impaired and it was on the first floor. Even though there were a number of issues, we might be willing to try it again if the accessible rooms were truly accessible for those with mobility issues. Staff was responsive to the issues.
於 2023 年 12 月住了 1 晚
Hotelmgmt 於 2023年12月23日回覆
We sincerely apologize for the issues you faced during your recent stay due to an unexpected storm and local power outages. Of particular concern was the lack of true accessibility in the "accessible" room you had requested. We understand that it didn't meet the mobility needs as expected. We appreciate your feedback, and we are committed to rectifying these issues and we hope you might consider giving us another opportunity to provide you with a more accommodating stay in the future.

6/10 一般般

Aimee

家庭旅遊
喜歡:整潔度和員工素質
不喜歡:設施服務
Stayed for an emergency and this accomodation served the purpose. Room was clean, had clean water and a flushing toilet (which I did not have at home that day, hence the last minute booking). But the pool was closed, laundry room out of order, and we could hear the tv in the next room all night. Upon arrival at well past the check in time, the room was not yet ready. Staff appeared flustered, they must have had a difficult day - but were pleasant and offered free snacks. Overall, this hotel is fine, but less nice than other nearby options especially when advertised amenities are unavailable.
於 2023 年 12 月住了 1 晚
Hotelmgmt 於 2023年12月26日回覆
Aimee, we want to express our gratitude for choosing Fairfield Inn & Suites Boston Milford during an emergency, and we're glad we could offer you a clean and comfortable room when you needed it. We understand the significance of having access to clean water and a functioning toilet, especially during such circumstances. We sincerely apologize for the inconveniences you encountered during your stay, including the closure of the pool, the out-of-order laundry room, and the noise from the neighboring room's TV. We also regret the delay in getting your room ready upon your late arrival. Your understanding of our staff's challenges and your kind acknowledgment of their efforts mean a lot to us. We appreciate your feedback, and we will use it to enhance our guest experience. We understand the importance of having advertised amenities available, and we hope for the opportunity to welcome you back in the future to provide a more enjoyable stay.

10/10 有夠讚

Luciana

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Everything was great.
於 2023 年 12 月住了 1 晚
Hotelmgmt 於 2023年12月23日回覆
Luciana, thank you for your feedback! We're thrilled to hear that you had a great experience during your stay with us at Fairfield Inn & Suites Boston Milford. We aim to make every guest's stay enjoyable, and we're delighted to know that we succeeded with yours. We look forward to welcoming you back in the future.

8/10 不錯哦

Saheed

家庭旅遊, 親子旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
於 2023 年 12 月住了 1 晚
HotelMgmt 於 2023年12月20日回覆
Saheed, thank you for taking a moment to share your positive score! We hope you plan to join us on your next visit to the area, so we have a chance to further impress.

2/10 很糟糕

真實旅客

家庭旅遊
不喜歡:整潔度、住宿環境和硬體和客房舒適度
Understaffed, neglected. Plunged my own toilet!!
We were a group of moms travelling with our14yo girls for a soccer tournament. One room the sink was clogged/wouldn't drain. Same for the tubs (standing ankle deep in water by then end of shower), which were dirty. No real bath mat to speak of in ANY of our rooms. Our toilet backed up. The front desk person came to our door and handed me a plunger and trash bag and hoped it would "go well"???? As far as we could tell there was a front desk clerk as the only staff at the entire hotel. At one point the front desk had no one there for 30+ minutes. There were 5 of us (40 yo soccer moms) in the lobby having a bite to eat/glass of wine. The phone was ringing unanswered constantly. We watched as a man and his son arrived around 8:15 and waited more than 25 minutes before some appeared to check them in (they had a to go meal with them that they started and finished while waiting). We were told they lobby closed at 9:00 because a woman who had the room above the lobby did not like the noise. Not sure how thin the walls are (we could hear all around us on the third floor) but the there was a group of three gentlemen and our party of 5 women in the room. That was it. This morning ended with a fire alarm that was triggered when the staff lit candles for a birthday cake for someone on the staff, prompting the hotel to be evacuated and fire department to come. All in all it was a "you can't make this up" stay. Will never, ever go back and would not recommend.
於 2023 年 12 月住了 1 晚
HotelMgmt 於 2023年12月6日回覆
Thank you for taking the time to provide feedback on your recent stay with us. We sincerely apologize for the issues you and your group encountered. It is clear we fell short in providing the level of service and comfort we aim for, and for that, we are truly sorry. The experience you described with the front desk, the delayed check-in for other guests, and the disturbance caused by the fire alarm are not acceptable, and we are taking your comments very seriously. We will be addressing these issues and making necessary improvements. We understand your decision not to return, but we hope you might reconsider in the future so we can demonstrate our commitment to excellent service and guest satisfaction.

8/10 不錯哦

lynn

於 2023 年 12 月住了 1 晚
Hotelmgmt 於 2023年12月23日回覆
Your star rating is greatly appreciated, Lynn, and it will be our pleasure to welcome you back!

8/10 不錯哦

Kirk

家庭旅遊
喜歡:整潔度和客房舒適度
於 2023 年 11 月住了 1 晚
Hotelmgmt 於 2023年11月11日回覆
Thank you for the high rating, we’re glad to know your stay was enjoyable. We hope you’ll visit us again in the future, Kirk!

10/10 有夠讚

Andrew

於 2023 年 11 月住了 2 晚
Hotelmgmt 於 2023年11月7日回覆
Andrew, your perfect rating means a lot to us! Thank you and we hope to see you back soon.

10/10 有夠讚

Elaine

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 10 月住了 1 晚
Hotelmgmt 於 2023年10月31日回覆
Thank you for gifting us with your top score, Elaine! Until next time!

10/10 有夠讚

Christopher

於 2023 年 10 月住了 2 晚
Hotelmgmt 於 2023年10月28日回覆
Thank you for your top score! We look forward to your next stay with us, Christopher!

10/10 有夠讚

juan pablo

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 10 月住了 2 晚
Hotelmgmt 於 2023年10月22日回覆
Your perfect rating means a lot to us, Juan Pablo. Thank you and we hope to see you back soon.

8/10 不錯哦

Scott

家庭旅遊
喜歡:員工素質、住宿環境和硬體和客房舒適度
Was a good place to stay. Lots of mold looking stuff on the ceiling of the shower room, but aside from that was good place to stay.
於 2023 年 10 月住了 2 晚
Hotelmgmt 於 2023年10月24日回覆
Thank you for sharing your feedback. We're pleased that you found our location suitable for your needs. However, we're concerned about your observation of the ceiling. This is not up to our usual standards, and we apologize for any discomfort this may have caused. We will certainly investigate and address this issue promptly. We appreciate you bringing it to our attention, and we hope to have the chance to provide a more impeccable experience during your next visit.

8/10 不錯哦

Vasily

家庭旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
Clean room. Good food. The shower and sink drain was poor. The rest was good.
於 2023 年 10 月住了 1 晚
Hotelmgmt 於 2023年10月23日回覆
Thank you for sharing your feedback. We're glad to hear that you found our rooms clean and enjoyed the food. However, we apologize for the inconvenience regarding the shower and sink drain. We'll ensure that our maintenance team addresses the issue promptly. We appreciate your understanding and look forward to the opportunity to serve you better in the future.

10/10 有夠讚

NEVEN,Bayside

喜歡:整潔度、員工素質和住宿環境和硬體
於 2023 年 10 月住了 1 晚
Hotelmgmt 於 2023年10月29日回覆
We’re proud to have earned five stars on your recent visit, thank you! It would be a pleasure to welcome you back, Neven.

4/10 不太好

Patrick

商務旅客, 家庭旅遊
於 2023 年 10 月住了 1 晚
Hotelmgmt 於 2023年10月21日回覆
Thank you for taking the time to rate your visit, Patrick. We hope you'll consider staying with us again soon, for a more enjoyable experience from beginning to end.

8/10 不錯哦

Sornam

團體旅遊, 家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
It was good!
於 2023 年 10 月住了 1 晚
Hotelmgmt 於 2023年10月19日回覆
Thank you for your feedback! We're delighted to hear that you had a good experience during your stay with us. We hope to welcome you back to Fairfield Inn & Suites Boston Milford in the future.

8/10 不錯哦

Linda

喜歡:整潔度、員工素質和住宿環境和硬體
於 2023 年 10 月住了 1 晚
Hotelmgmt 於 2023年10月16日回覆
Thank you for taking the time to rate your stay, Linda! We are delighted to know you enjoyed your overall experience at our hotel and we eagerly await your next visit.

10/10 有夠讚

Jeffrey

於 2023 年 10 月住了 1 晚
Hotelmgmt 於 2023年11月4日回覆
Thank you, Jeffrey, for your five-stars. We look forward to your return and we hope it's soon!

10/10 有夠讚

Mick & Cherise

於 2023 年 9 月住了 14 晚
Hotelmgmt 於 2023年11月4日回覆
Thank you for the five-star rating, Mick and Cherise! We are pleased you were satisfied with all aspects of your guest experience and look forward to welcoming you back.

10/10 有夠讚

Vassil

於 2023 年 10 月住了 1 晚
Hotelmgmt 於 2023年10月29日回覆
Earning five stars from you has made our day! Thank you and it will be our pleasure to welcome you back, Vassil.

10/10 有夠讚

Sheila

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Very clean. Breakfast was good with various choices. Pool was nice but not heated which would have been nice but I guess boiler was broken but still lovely. Will definitely stay again
於 2023 年 9 月住了 1 晚
Hotelmgmt 於 2023年10月3日回覆
We appreciate you taking the time to share your thoughts on your stay with us, Sheila. It's wonderful to hear that you found our facilities clean and enjoyed our varied breakfast choices. We're glad you found the pool lovely, though we apologize for the inconvenience caused by the water temperature. Your understanding is greatly appreciated, and we're addressing this matter to improve future stays. It's heartening to hear that you'd choose to stay with us again, and we eagerly look forward to welcoming you back to Fairfield Inn & Suites Boston Milford.

6/10 一般般

Rebecca

團體旅遊
喜歡:員工素質
不喜歡:整潔度和住宿環境和硬體
於 2023 年 9 月住了 1 晚
HotelMgmt 於 2023年9月21日回覆
Thank you for choosing our property for your recent stay. We look forward to providing you with an improved experience during your next visit, Rebecca.