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Hello Luis, We appreciate your feedback and are sorry to hear about your experience. Please feel free to contact our management team directly to discuss your concerns further. Thank you for sharing your thoughts with us.
Nice & clean hotel.
We had to ask for more breakfast food to be put out so that’s why I gave them an 4 out if 5 for staffing. I’d recommend they include larger towels, conditioner and lotion. It’s weird to only be provided shampoo and hand soap.
Kristi
Stayed 1 night in May 2024
Response from Manager on 2024/5/7
Hello Kristi,We appreciate your feedback on our clean hotel. We value your suggestions for enhancing our breakfast service and the amenities provided in the rooms. Should you have any further comments or concerns, feel free to reach out to our management team. Thank you for choosing to stay with us.
Nothing is unique, reasonable stay, reasonable price.
Alicia
Stayed 1 night in Apr 2024
Response from Manager on 2024/5/4
Hello Alicia,We appreciate your feedback and are glad you found the stay to be reasonably priced. Should you have any further comments or suggestions, feel free to reach out to us.
6/10 Okay
Mike
Business traveler
2024/4/30
N
Mike
Stayed 1 night in Apr 2024
Response from Manager on 2024/5/2
Hello Mike, Thank you for sharing your feedback. We appreciate your comments and will take them into consideration for future improvements to enhance our guests' experiences.
Hello Daniel, Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our hotel clean and well-maintained. We appreciate your comments about breakfast and will take them into consideration for future enhancements. Our team is always looking for ways to improve our guests' experience.
Hello Katherine,We are delighted to hear that you found our hotel to be affordable and clean during your stay. Your feedback is greatly appreciated. We aim to provide a comfortable experience for all our guests. Should you have any further comments or suggestions, please do not hesitate to get in touch with us.
Hello Ellen,We're glad to hear you found our hotel to be a good place to stay. If you have any further feedback or suggestions, please don't hesitate to reach out. Your comments are valuable to us in improving our guest experience.
10/10 Excellent
Kenneth
2024/4/7
Liked: Staff & service
Not upscale, reasonable, excellent staff!
Kenneth
Stayed 1 night in Apr 2024
Response from Manager on 2024/4/9
Hello Kenneth,We appreciate your feedback on our staff and pricing. Our team's dedication to exceptional service is a top priority. If you have any more comments or suggestions, our management would love to hear from you.
10/10 Excellent
STACEY
Traveled with family
2024/3/24
Liked: Staff & service
Disliked: Cleanliness
Thin walls and dusty
STACEY
Stayed 1 night in Mar 2024
Response from Manager on 2024/3/24
Hello STACEY,We appreciate your feedback and apologize for any inconvenience caused. Guest satisfaction is our priority. Your concerns will be shared with the team for further review and improvement. Thank you for bringing this to our attention.
Hello Melissa,We are happy to hear that you had a wonderful experience at our hotel! If you have any further comments or suggestions, please do not hesitate to reach out to us. We look forward to welcoming you back in the future!
Hello David,We're delighted to hear you found our hotel to be a great value. Your satisfaction is our top priority. Should you have any future stays with us, feel free to reach out with any feedback. Thank you for choosing our hotel for your visit.
10/10 Excellent
lori
Traveled with family
2024/2/17
Liked: Amenities
The front desk associate was pleasant and kind!
lori
Stayed 1 night in Feb 2024
Response from Manager on 2024/2/17
Hello lori,We are delighted to hear that our front desk associate made a positive impression on your stay. Our team takes pride in providing exceptional service to all our guests. Your feedback is greatly appreciated, and we hope to welcome you back again soon.
8/10 Good
Cristy
2024/2/16
Liked: Cleanliness, staff & service, room comfort
Cristy
Stayed 1 night in Feb 2024
Response from Manager on 2024/2/20
Hello Cristy,We are thrilled to hear that you had a great experience during your stay with us! If you have any further comments or suggestions, please feel free to reach out to us directly. We look forward to welcoming you back in the future.
4/10 Poor
Michele
2024/2/15
Disliked: Property conditions & facilities
Michele
Stayed 1 night in Feb 2024
Response from Manager on 2024/2/16
Hello Michele,We apologize for any inconvenience you may have experienced during your stay. We highly value your feedback and encourage you to reach out to us directly with any specific concerns you may have had, so we can address them promptly. We strive to provide excellent service and hope to have another opportunity to exceed your expectations in the future.
I was highly surprised as this was a rather inexpensive hotel. My expectations were not high, but they far exceeded those of a more pricey hotel. The beds were the most comfortable I have ever slept in at a hotel. Highly recommended and will look for one whenever I need a hotel stay.
Raquel
Stayed 1 night in Jan 2024
Response from Manager on 2024/2/2
Hello Raquel,Thank you so much for your kind feedback! We're thrilled to hear that our beds exceeded your expectations and provided you with a comfortable night's sleep. We appreciate your recommendation and would love to welcome you back whenever you are in need of a hotel stay.
6/10 Okay
Michael
2024/1/16
Liked: Staff & service
Michael
Stayed 1 night in Jan 2024
Response from Manager on 2024/1/17
Hello Michael, We appreciate you taking the time to share your experience with us. If there is anything specific you would like to discuss regarding your stay, please don't hesitate to reach out to our hotel directly. We would love to hear your feedback and ensure that we address any concerns.
Hello robert,Thank you for choosing our hotel for your stay! We appreciate your positive rating. If there is anything specific you enjoyed about your experience, please feel free to reach out to us and share your feedback. We look forward to welcoming you back in the future for another great stay.
Only stayed 1 night beds were comfortable great shower and clean.
Carl
Stayed 1 night in Jan 2024
Response from Manager on 2024/1/9
Hello Carl,Thank you for sharing your positive experience with us! We're thrilled to hear that you found our beds comfortable, enjoyed the great shower, and appreciated the cleanliness of our hotel. We strive to provide our guests with a comfortable and enjoyable stay, and we're glad we met your expectations. We hope to welcome you back in the future for another great stay!
Our room was very comfortable & extremely clean. Service was exceptional! And I could bring my pet!
LuAnn
Stayed 1 night in Jan 2024
Response from Manager on 2024/1/9
Hello LuAnn,Thank you for your kind feedback on the comfort and cleanliness of your room. We're delighted to hear that you appreciated the exceptional service provided during your stay. We strive to create a welcoming environment for all guests, including pets. We look forward to welcoming you and your furry friend back in the future!
Hello Alex,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had a wonderful experience with us. If you have any further comments or suggestions, please feel free to reach out to us directly. We hope to welcome you back in the future for another great stay with us.
8/10 Good
Eugene
Business traveler
2024/1/4
Liked: Staff & service
Eugene
Stayed 3 nights in Dec 2023
Response from Manager on 2024/1/9
Hello Eugene,Thank you for choosing our hotel for your stay! We appreciate your rating and hope you had a pleasant experience with us. If there is anything specific you would like to share about your stay, please don't hesitate to reach out to us directly. We value your feedback and look forward to welcoming you back in the future.
Hello Elizabeth,Thank you for choosing our hotel for your stay! We are thrilled to see that you had a fantastic experience. If there's anything else we can do for you in the future, please don't hesitate to reach out. We hope to welcome you back soon!
8/10 Good
Pamela
2024/1/1
Pamela
Stayed 1 night in Dec 2023
Response from Manager on 2024/1/8
Hello Pamela, Thank you for choosing our hotel for your recent stay! We hope you had a pleasant experience with us. If there was anything that could have been improved during your stay, please do not hesitate to reach out to us directly. We appreciate your feedback and look forward to welcoming you back in the future.
Hello John,Thank you for choosing our hotel for your recent stay! We are delighted to hear that you had such a wonderful experience with us. We truly appreciate your support and hope to welcome you back for another memorable stay in the future.
This hotel is a hidden gem, the room was very clean and breakfast was fantastic. The only negative is the garbage company came and emptied the dumpster at 0530.
Kimberly
Stayed 1 night in Dec 2023
Response from Manager on 2023/12/30
Hello Kimberly, We appreciate your positive feedback on our clean rooms and fantastic breakfast. We apologize for any inconvenience caused by the garbage company's early morning visit. Rest assured, we will address this matter with the appropriate team to minimize any future disturbances. Thank you for bringing this to our attention.
Hello David, Thank you for choosing our hotel for your recent stay. We appreciate your positive feedback on the cleanliness and affordability of our property. We strive to provide a comfortable and budget-friendly experience for all our guests. Should you have any further comments or concerns, please feel free to reach out to our management team directly.
It is very accessible, close to a shopping mall, and there’s even a high-end bar and grille in walking distance
Herberth
Stayed 1 night in Dec 2023
Response from Manager on 2023/12/17
Hello Herberth,We're delighted to hear that you found our hotel to be conveniently located near a shopping mall and a high-end bar and grille. We strive to provide our guests with easy access to various amenities in the vicinity. We hope this added convenience enhanced your overall experience during your stay.
6/10 Okay
Kevin
2023/12/11
Kevin
Stayed 5 nights in Dec 2023
Response from Manager on 2024/1/2
Hello Kevin, We appreciate you choosing our hotel for your stay. We strive to provide the best experience for all our guests. If you have any specific feedback or concerns, please reach out to our hotel directly so we can address them appropriately. We hope to have the opportunity to welcome you back in the future.
4/10 Poor
Barbara
2023/12/9
Barbara
Stayed 1 night in Dec 2023
Response from Manager on 2023/12/30
Hello Barbara,We're sorry to hear about your experience during your recent stay. If you have any specific feedback or concerns, we encourage you to reach out to us directly so that we can address them accordingly. We value your feedback and hope to have the opportunity to make it right.
Check in was simple. Just wish when there is a deposit it would be disclosed before i get to the hotel. Very clean. Bed was ok. Some traffic noise from the nearby highway. Absolutely nowhere to potty the dog.
Todd
Stayed 1 night in Dec 2023
Response from Manager on 2023/12/10
Hello Todd,Thank you for your feedback regarding your recent stay with us. We appreciate your comments about the check-in process and the cleanliness of the hotel. We're sorry if the deposit information was not clearly communicated beforehand. We understand that traffic noise can be bothersome and we apologize for any inconvenience caused. We will take your feedback into consideration for future improvements.
2/10 Terrible
Katelyn
Business traveler
2023/12/8
Difficult check-in with errors
Katelyn
Stayed 1 night in Dec 2023
Response from Manager on 2023/12/9
Hello Katelyn,Thank you for sharing your experience with us. We're sorry to hear about the difficulties you encountered during check-in. We understand how important a smooth process is and appreciate your feedback. We will address this with our team to ensure future guests have a better experience. If you have any further concerns, please reach out to our management team directly.
6/10 Okay
James
2023/12/4
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Ok but needs some work
I realize this is a budget hotel and in general it is OK. But it is in need of some refurbishing. For example the flapper valve on the toilet in our room was defective and needed to be manually closed by taking the top off the tank most times it was used. Overall the hotel just looked tired.
James
Stayed 2 nights in Dec 2023
Response from Manager on 2023/12/5
Hello James,Thank you for choosing our hotel for your stay. We appreciate your feedback and understand your concerns about the condition of the room. We continuously strive to improve our facilities and appreciate your feedback in helping us identify areas that may need attention. We will pass your comments along to our maintenance team for further evaluation. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back in the future.
Staff was friendly. Check in/out was quick. Bathroom was slightly small, but manageable. Room was comfortable. We'd stay again if in the area.
Scott
Stayed 1 night in Nov 2023
Response from Manager on 2023/11/29
Hello Scott,Thank you for choosing our hotel during your recent stay. We are thrilled to hear that our staff provided you with friendly service and that your check-in and check-out experience was quick. While we are sorry to hear that you found the bathroom slightly small, we are glad to hear that it was still manageable. It's great to know that you found your room comfortable. We hope to welcome you back if you're in the area again.
10/10 Excellent
Tamara
2023/11/24
Tamara
Stayed 1 night in Nov 2023
Response from Manager on 2023/12/16
Hello Tamara,Thank you so much for choosing our hotel for your recent stay! We are thrilled to hear that you had a fantastic experience with us. We look forward to welcoming you back soon!
Hello Henry,Thank you for your kind words about our hotel. We strive to provide a pleasant and enjoyable experience for all our guests. We hope to welcome you back in the future.
Location is convenient for our purpose. Close to highway, stores and restaurants.
SUE
Stayed 1 night in Nov 2023
Response from Manager on 2023/11/19
Hello SUE,We're delighted to hear that our hotel's location was convenient for your needs, with easy access to the highway, stores, and restaurants. We strive to provide a convenient and accessible experience for our guests. Thank you for choosing our hotel, and we hope to welcome you back in the future.
Hello David,Thank you for sharing your positive feedback about our courteous receptionist and clean and spacious room. We strive to provide excellent service and maintain high cleanliness standards. We appreciate your kind words and hope to welcome you back in the future.
8/10 Good
Antonio
Traveled with group, Business traveler
2023/11/3
Good….
Antonio
Stayed 1 night in Nov 2023
Response from Manager on 2023/11/5
Hello Antonio,Thank you for taking the time to share your feedback with us. We strive to provide a positive experience for all our guests and we apologize if we fell short in meeting your expectations. We appreciate your valuable input and our management team will review your comments to continuously improve our services. If there's anything else we can assist you with, please don't hesitate to reach out to us directly.
Hello Alex,We apologize for any confusion, but the rating should only be out of 5. Please let us know if there's anything specific you'd like to address about your stay.
The clerk did an amazing job dealing with an issue from Expedia, and she was nothing but professional and extremely helpful in my situation!
William
Stayed 1 night in Sep 2023
Response from Manager on 2023/10/18
Hello William,Thank you for your kind words! We always strive to provide exceptional service to our guests. We appreciate your positive feedback and hope to welcome you back soon!
10/10 Excellent
Ernest
2023/10/11
Ernest
Stayed 1 night in Oct 2023
Response from Manager on 2023/10/14
Hello Ernest,Thank you for your outstanding review! We are thrilled to know that you had such a fantastic experience at our hotel. We look forward to welcoming you back soon.
8/10 Good
William
2023/10/9
William
Stayed 2 nights in Oct 2023
Response from Manager on 2023/11/1
Hello William,Thank you for taking the time to share your feedback with us. We appreciate your positive rating and are glad that you enjoyed your stay at our hotel. If there is anything else we can do for you in the future, please don't hesitate to let us know.
Dirty hotel, smelled like raw sewage in the hallways.
Room was filthy, had to ask for clean sheets when i entered the room.
Outlets didnt work.
Overall horrible hotel.
Needs serious help
Verified traveler
Stayed 2 nights in Oct 2023
Response from Manager on 2023/10/11
Dear Guest,We appreciate that you have taken the time to share your recent experience and find this very distressing. Our primary goal is always to provide our guests with an enjoyable experience. For that reason we're sincerely sorry to have failed to meet your needs. We certainly take this very seriously and have forwarded it to management. We appreciate that you've taken the time to leave advice for our future guests.
10/10 Excellent
C Tim
2023/10/3
C Tim
Stayed 2 nights in Jun 2023
Response from Manager on 2023/10/5
Hello C Tim,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.
10/10 Excellent
Teresa
Traveled with family
2023/10/2
Liked: Property conditions & facilities
Nice Hotel
Our stay was very nice, but my husband was wishing there was a news station on the cable listings.
Teresa
Stayed 1 night in Sep 2023
Response from Manager on 2023/10/5
Hello Teresa,Your feedback is very welcome as it helps us to continuously grow and evolve. Thank you for sharing your honest comments pertaining to our hotel. We hope that you will return as it is our ongoing goal to surpass expectations of service and accommodations.
6/10 Okay
Kelly
2023/10/1
Liked: Cleanliness, staff & service
Disappointed.
My CC is still showing a $50 incidental fee. Overcharged for the room. Beds were full not Q. No soap in the shower room other than shampoo.
Kelly
Stayed 1 night in Sep 2023
Response from Manager on 2023/10/3
Hello Kelly ,I am very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially since we were not able to address the issues and misunderstandings right away. Please reach out to us so we can gather more information and investigate this matter. Thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience.
Hello Sandra,We can't thank you enough for sharing your feedback so that we can continue to improve upon our service and hospitality. We appreciate the comments regarding our breakfast. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.
8/10 Good
Janet
2023/9/24
Liked: Staff & service
convenient
Janet
Stayed 2 nights in Sep 2023
Response from Manager on 2023/9/26
Hi Janet,Thank you for taking the time to complete our guest satisfaction survey and for rating our hotel so highly! I am so glad that you found our hotel to be convenient and that you enjoyed the accommodations and friendly hospitality that we strive to show to each guest, during every stay. We are glad you had a great time with us, and we look forward to serving you again.
6/10 Okay
Verified traveler
Traveled with family
2023/9/23
Check in was sad.
Check in was sad. Employee unhappy, extra charges not told about. Probably won’t be back.
Verified traveler
Stayed 1 night in Sep 2023
Response from Manager on 2023/9/24
Dear Guest,I am so sorry to hear that your most recent stay with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience and it is troubling to know that you faced such an usual experience. We take this quite seriously and have shared your feedback with management so that appropriate steps can be taken. Thank you again for taking the time for sharing this experience and for your valuable business.