Dear Chardaya,Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Middletown. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that your couch was not properly cleaned. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

Dear Brian, Please accept my sincere apology for the incident that occurred the morning you and the crew departed. I would like to speak with you about it. Please call me at your convenience.Best regards, Rachel KuhnGeneral Manager

Good morning, Thank you for your recent stay. It's important for readers to know that neither hotel employee was rude to the guest. Rather, both were yelled at by her when it was simply explained that checking out at 5:00 p.m. warrants a full night charge at the property. And also, that there is tax applied to the 20.00 pet fee. We're happy to provide a late check out but not until 5:00 p.m.

I recognize that you had a terrible stay as a result of being asked to leave. We do not allow marijuana to be smoked in the hotel - as we are 100% nonsmoking. The fact that you smoked in the room caused the entire fourth floor to reek for days! My only regret is that I didn't ask you to leave sooner.