Ratings based on 1,258 Verified Reviews

4.4 out of 5
89% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler from San Francisco

Posted May 26, 2020
Friendly staff, clean hotel, great location and free parking.
Comment from Hotel Management
May 26, 2020 by Guest Services, Hotel Management
Hello Guest, Thank you for choosing the Gateway Hotel Santa Monica. We appreciate you taking the time to share your feedback and so happy to note that you enjoyed your stay. It was our pleasure to host you and look forward to seeing you soon! Stay Safe.
2 out of 5
by A verified traveler

Posted May 25, 2020
Nothing, i drove down the street and got a different hotel. It felt like a hospital room. Bad vibe altogether. Bad location.
Comment from Hotel Management
May 26, 2020 by Guest Services, Hotel Management
Hello Anonymous, Thank you for your recent visit to the Gateway Hotel Santa Monica. We appreciate guest feedback and whenever guest concerns are brought to our attention, we do our best to resolve them. The hotel description that you provided is not characteristic of the Gateway Hotel. The hotel is located in the Mid-City neighborhood of Santa Monica and 1.9 miles from the beach. Additionally, the hotel also offers complimentary parking to our guests and and our guest rooms are bright and airy. We strive to exceed the expectations of all of our guests. Should you need to stay in Santa Monica again we hope that you will give our hotel the opportunity to be of service and please reach out to our team if we may assist you in the future. With Kind Regards.
2 out of 5
by A verified traveler

Posted May 24, 2020
This place was loud rude and creepy. I would never want to go back.
Comment from Hotel Management
May 26, 2020 by Guest Services, Hotel Management
Hello Anonymous, Thank you for being our guest and taking time to provide your valuable feedback. Guest satisfaction is extremely important to us and we would like to apologize for the aspects of your stay that were less than satisfactory. We apologize for any noise factor you might have experienced during your stay. We are located mid-city, in the heart of Santa Monica. Our cross streets do tend to be busy with traffic, which is why our windows are double pane. Please be assured that your feedback has been shared with the hotel management. We strive to exceed the expectations of all our guests and we're sorry that on this occasion we failed to exceed yours. However, should you need to stay in Santa Monica again we hope you will consider giving us another chance to achieve that goal. With Kind Regards.
5 out of 5
by A verified traveler from Chowchilla, Ca

Posted May 23, 2020
I was pleasantly surprised I was just looking for a place to stay for one night. They handed me a bag with a small b bottle of wine, cup and had a to go breakfast delivered to the room out of respect for the COVID crisis. I loved this hotel and great coffee was across the street at 10 Speed Coffee. Great room with linens and nice decor!
Comment from Hotel Management
May 26, 2020 by Guest Services, Hotel Management
Dear Guest. Thank you for choosing the Gateway Hotel Santa Monica. We appreciate your positive feedback about our hotel. We take pride in catering to our guests’ needs by offering a great value. Thanks so much and if you’re traveling to our destination again soon, don’t hesitate to contact us. Stay safe!
4 out of 5
by A verified traveler

Posted May 19, 2020
Comment from Hotel Management
May 19, 2020 by Guest Services, Hotel Management
Dear Guest, Thank you for your recent visit to the Gateway Hotel Santa Monica. It was our pleasure to host you and look forward to welcoming you back!
5 out of 5
by A verified traveler

Posted May 10, 2020
I was able to walk to all my appointments. The very center of Santa Monica.
Comment from Hotel Management
May 11, 2020 by Guest Services , Hotel Management
Dear Guest, Thank you for selecting the Gateway Hotel Santa Monica. Guest satisfaction is extremely important to us and for that reason we appreciate you taking the time to provide your valuable feedback. I was happy to note that our location in the heart of Santa Monica was convenient for your trip. Look forward to seeing you soon!
4 out of 5
by A verified traveler

Posted May 6, 2020
Comment from Hotel Management
May 6, 2020 by Guest Services, Hotel Management
Hello Anonymous, Thank you for taking the time to review your stay with us. Looking forward to seeing you again soon.
4 out of 5
by A verified traveler

Posted May 2, 2020
The beds were extremely comfortable which is a top priority for me. It is the hotel most conveniently located near St Johns Providence Hospital.
Comment from Hotel Management
May 4, 2020 by Guest Services, Hotel Management
Dear Guest, Thank you for choosing the Gateway Hotel Santa Monica while at the St. Johns Providence Hospital. We're so glad that we could be your home away from home; please let us know if we may assist you at anytime in the future.
5 out of 5
by A verified traveler

Posted Apr 29, 2020
Comment from Hotel Management
Apr 29, 2020 by Guest Services, Hotel Management
Dear Guest, Thank you for choosing the Gateway Hotel Santa Monica. It was our pleasure to host you and look forward to welcoming you back!
5 out of 5
by A verified traveler

Posted Apr 11, 2020
Comment from Hotel Management
Apr 14, 2020 by Guest Services Manager, Hotel Management
Thank you for choosing the Gateway Hotel on your recent visit to Santa Monica. It was our pleasure to host you and look forward to welcoming you back.