6/10 一般般
Aaron，Three Hills
家庭旅遊
2025 年 12 月 10 日
喜歡：整潔度、員工素質和住宿環境和硬體
不喜歡：設施服務
My wife and I were forced to remain in Miami one day longer than anticipated because of a flight delay. We chose to stay that extra night--a Sunday--at Tru by Hilton Miami South.
Apparently, so did several dozen other individuals, some of whom had also been flight delayed.
The result was chaos at the hotel front desk when we checked in.
Fortunately, we'd booked online via our Expedia.ca account, so had a reservation number--not so for the 20 or so others who were crowding the hotel entrance waiting to learn if they were going to find a bed for the night.
The front office staff were very accommodating--no complaints about their attitude or demeanour. The problem being that aside from the crush of people demanding to know if and when they'd be issued a room key, those items--room keys--were not available because of a glitch with the key carding system.
So it was that after waiting almost three hours to be assigned a room, a staff member had to let us into our room, then show us how to leave the door unlocked so that we could reenter the room without assistance.
Unfortunately, by the time we checked out the following morning the non-working key card coder situation had not been resolved. As a result, we were forced to stay in our room rather than going out for a meal/evening entertainment, etc., because we couldn't risk our valuables being left unlocked in our room.
Overall, a 2/5 experience at this hotel.
Aaron
於 2025 年 12 月住了 1 晚