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Pullman Miami Airport的評分

4 out of 5
Pullman Miami Airport
5800 Waterford District Drive, Miami, FL

評論

8.0

非常好

10 分,有夠讚;1293 則評論中有 602 則" "
8 分,不錯哦;1293 則評論中有 309 則" "
6 分,一般般;1293 則評論中有 174 則" "
4 分,不太好;1293 則評論中有 108 則" "
2 分,很糟糕;1293 則評論中有 100 則" "

8.2/10

整潔度

8.4/10

員工素質

7.6/10

設施服務

7.8/10

住宿環境和硬體

8.0/10

環保程度

評論

10/10 有夠讚

??

商務旅客
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
於 2024 年 1 月住了 2 晚

4/10 不太好

yuet ting,Key west

喜歡:員工素質和設施服務
不喜歡:整潔度
the staff member is very professional. But the room looks like it haven’t been clean for a week there are marks in the wall spiders in the corner.
於 2023 年 7 月住了 1 晚
General Manager 於 2023年8月5日回覆
Dear Yuet,Thank you for notifying us of your recent experience. We have informed our maintenance team to address this for future guests. We're delighted to know that you had good interactions with all our team members. Your feedback means a lot to us and during your next visit, we hope to provide you with an even better stay.

2/10 很糟糕

Qiuying

於 2023 年 4 月住了 1 晚
Pullman Miami Hotel 於 2023年6月1日回覆
Thank you, for your response

8/10 不錯哦

Lisa-Maria,Nashua

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Good Airport Hotel, location and a great breakfast. The bathroom is a bit dated, but a comfortable room.
於 2024 年 4 月住了 2 晚

10/10 有夠讚

Nannette

團體旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
Un excelente servicio, el aérea del desayuno espectacular y sus alrededores limpios. Volveré el año próximo
於 2024 年 4 月住了 4 晚

10/10 有夠讚

Candace,Minneapolis

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Stay here often. Improving since Covid.
於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月30日回覆
Dear Candace,Thank you for the perfect rating, and we are honored to have earned your loyalty. Here at Pullman Miami Airport Hotel, returning guests pay us one of the best compliments! We trust that you enjoyed your time in Miami, and we look forward to welcoming you back in the future.

10/10 有夠讚

Dina

商務旅客, 家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
We enjoyed our stay at the Pullmans. Friendly staff, conveniently located to airport and not far from downtown or south beach. Price of parking is way too much. $30 a night Parking was always full, very difficult to find a spot. And the spots were very small. Lots of cars had park and fly flyers on there dashboard. They should have designated parking for hotel guest and separate area for park and fly. Overall experience was good. Would recommend this hotel
於 2024 年 4 月住了 3 晚
General Manager 於 2024年4月30日回覆
Dear Dina,Thank you for your thoughtful review and recommendation. We're very happy to hear you enjoyed your stay, and we appreciate your kind words and feedback about parking, which we'll share with the rest of our team. We hope to welcome you back soon!

10/10 有夠讚

Karina

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Overall very nice hotel and great staff
於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月30日回覆
Dear Karina,It's wonderful to hear about your positive experience with our hotel and team! We strive to provide friendly and helpful service, so knowing that our team made a great impression on you is very rewarding. We look forward to welcoming you back for another great stay with us at Pullman Miami Airport Hotel.

8/10 不錯哦

Dylan,Toronto

商務旅客
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Only spent one night so can't speak to much
於 2024 年 2 月住了 1 晚
General Manager 於 2024年4月28日回覆
Dear Dylan,Thank you so much for the high rating! We trust that everything was in order for your stay. Please consider coming back to join us again soon.

4/10 不太好

BhaskarRao,Troy

情侶出遊, 家庭旅遊
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Its a waste of money. The doors makes noise. Bathrooms are not modern and also carpet smells
於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月25日回覆
Your voice is important to us, and we appreciate you for making it heard. What you have shared does not convey the high-quality experience we are typically known for, so we're grateful you brought your concerns to our attention, especially regarding our property and food selections. Rest assured, your feedback will be shared with the respective teams as we ensure we uphold our standards across the board. If you want to discuss this matter further, please consider contacting us offline. In the future, we hope you consider giving us another chance to change your perceptions and showcase our true caring nature of hospitality. Thank you.

6/10 一般般

Kasey

喜歡:員工素質
於 2024 年 4 月住了 1 晚

8/10 不錯哦

Teresa,Sherwood

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Amazing location. The gentleman at the bar/food restaurant was great.
於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月23日回覆
Dear Teresa,Thank you for choosing Pullman Miami Airport Hotel and for sharing such a delightful review. We are delighted you enjoyed our fantastic service and prime location. It would be an honor to welcome you back on future trips to the area.

10/10 有夠讚

HUMERA

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
It was really close to airport & shops clean & spacious rooms
於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月23日回覆
Dear Humera,Thank you so much for the five-star review. We're pleased to hear you enjoyed our convenient location and clean, spacious accommodations. We hope you'll visit us again soon!

4/10 不太好

Michaela

情侶出遊
Decent airport option but property is dated and the shuttle pick up from airport is unreliable due to capacity.
於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月22日回覆
Dear Michaela,Thank you for your comments. It is a busy season in Miami, so we apologize for the shuttle pickup being overfilled. We will use your constructive comments to continually improve upon our guests' experience. It was a joy hosting you, and we hope you'll give us a chance to change your perception of our property.

10/10 有夠讚

Michael

情侶出遊, 團體旅遊, 家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Shuttle from airport to hotel was a pain. Took about an hour to get picked up. Hotel itself was great. Very clean and walking distance to food options.
於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月22日回覆
Dear Michael,We always enjoy hearing from our guests, and we're glad you appreciated our clean, convenient accommodations. However, we apologize for any issues with the shuttle, and we'll keep your comments in mind. Should you be in the area again, please come back to see us at Pullman Miami Airport Hotel!

8/10 不錯哦

Ellen,Newport

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Staff was friendly and nice hotel.
於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月22日回覆
Dear Ellen,Our friendly staff works hard to ensure all our guests feel welcome and will be glad you appreciated their kind assistance. If you're in the area again, please come back to see us.

10/10 有夠讚

lashea alexander

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Very nice hotel will definitely stay again
於 2024 年 2 月住了 1 晚
General Manager 於 2024年4月22日回覆
Dear Lashea,Thank you for your kind review and perfect rating! We are delighted you thoroughly enjoyed your experience, and we look forward to your return.

10/10 有夠讚

Galina

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Very good
於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月22日回覆
Dear Galina,Thank you for staying with us and for your feedback. We're glad you had a five-star experience and hope to welcome you back soon for another great stay at Pullman Miami Airport Hotel.

8/10 不錯哦

Anna

商務旅客
喜歡:整潔度、員工素質和設施服務
Stayed for business so very convenient to walk for essentials. Beautiful view and basics but could use some room upgrades however I would still stay here again as everyone was so great!!
於 2024 年 4 月住了 2 晚
General Manager 於 2024年4月22日回覆
Dear Anna,It brightens our day to know we were able to provide you with a comfortable stay. We are pleased to hear we made your business trip a little more convenient for you with our location. At Pullman Miami Airport Hotel, we pride ourselves on our service, so it is wonderful to hear you were well taken care of. We look forward to your next visit.

10/10 有夠讚

Jan

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
close to Airport
於 2024 年 4 月住了 2 晚
General Manager 於 2024年4月19日回覆
Dear Jan,Thank you for staying with us and for your outstanding feedback. We're glad that our location was so convenient for you and made a great impact on your stay. We hope to welcome you back to Pullman Miami Airport Hotel soon for another terrific experience.

8/10 不錯哦

Rachel

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Very awesome stay, super comfortable bed, the only thing was everythiny shuts down and u cant even get a cup of tea after 11.but every thing very nice .
於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月18日回覆
Dear Rachel,Thank you for being our guest at Pullman Miami Airport Hotel. It's lovely that you settled right into our comfortable accommodations. We apologize for any inconvenience you experienced, and we will utilize your feedback as we continue making improvements for our great guests. It was a pleasure to have you here. Please visit us again for a stay that is sure to exceed your expectations.

10/10 有夠讚

Velda

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great location, staff and the convenience of grocery store and restaurant in walking distance
於 2024 年 4 月住了 2 晚
General Manager 於 2024年4月16日回覆
Dear Velda,It was a pleasure to host you at Pullman Miami Airport Hotel. It sounds like our convenient location and friendly team were well-suited for your needs. Our team hopes to welcome you back for another fantastic stay.

2/10 很糟糕

David

家庭旅遊
不喜歡:員工素質和設施服務
Hotel was average airport shuttle was terrible passed us even though we called ahead with exact location. We waited an hour for them even the the hotel was ten minutes from the airport They told us the shuttle was full and that’s why they did not stop I asked driver he said it was not full he had four riders. The second time I called reception told us the the bus was had dropped passengers at hotel and was on the way but we could see on the app it had not reached the hotel it was another half hour until it got there if they had just been honest I would have gotten an Uber. We finely arrived after midnight and had to leave on the 5:00 am bus
於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月17日回覆
Dear David,Thank you for sharing your experience. It's concerning to hear about the issues you faced with our shuttle service. We're dedicated to providing efficient transportation and clear communication, and we fell short. Rest assured, we'll address these concerns promptly. We sincerely hope to have another opportunity to offer you a stay that meets your expectations and provides the seamless service you deserve.

6/10 一般般

Noah,Los Angeles

親子旅遊
喜歡:整潔度和員工素質
不喜歡:住宿環境和硬體
Bathroom lights not working. Bathroom sink counter had a major crack. No vegan options for breakfast.
於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月16日回覆
Dear Noah,Guest satisfaction is important to us, so we're happy to see aspects of your stay were pleasant. However, we apologize for any disappointment with the breakfast options and for any issues with the bathroom. We'll keep your comments in mind, and we hope you'll consider staying with us again should you be back in the area.

10/10 有夠讚

JOSE

情侶出遊
喜歡:整潔度、員工素質和住宿環境和硬體
la atencion
於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月16日回覆
Dear Jose,Thanks so much for your five-star review. We're so pleased to hear you enjoy our wonderful hospitality, and we hope you'll visit us again soon.

6/10 一般般

Aarion

情侶出遊
喜歡:整潔度、設施服務和住宿環境和硬體
The presentation of the property from an aesthetics, cleanliness and amenities perspective is great. Sheila is a star! But I would recommend the trainees be paired with existing staff to ensure maintained quality service.
於 2024 年 4 月住了 3 晚
General Manager 於 2024年4月16日回覆
Dear Aarion,Thank you for taking a moment to review your recent stay. We appreciate your kind praise for our excellent amenities and high standards of cleanliness, and we'll be sure to let Sheila know how much you appreciated her hospitality. That said, we'll be sure to take your suggestion under advisement, as exemplary guest service is always our goal. It was truly a pleasure having you here, and we hope you return soon.

10/10 有夠讚

Ricardo

喜歡:整潔度、員工素質和住宿環境和硬體
Very good
於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月14日回覆
Dear Ricardo,We're delighted you enjoyed your stay at Pullman Miami Airport Hotel! Please come see us again soon.

10/10 有夠讚

Elizabeth

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great staff. Close to airport. Great lounge area
於 2024 年 4 月住了 2 晚
General Manager 於 2024年4月13日回覆
Dear Elizabeth,Our friendly staff works hard to ensure all our guests feel welcome and will be glad you appreciated their kind assistance. It's also great to know that our proximity to the airport worked well for your trip. Please come see us again soon at Pullman Miami Airport Hotel!

8/10 不錯哦

Emily

喜歡:員工素質和住宿環境和硬體
於 2024 年 3 月住了 2 晚

10/10 有夠讚

John

商務旅客
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
I would stay there again.
於 2024 年 4 月住了 2 晚
General Manager 於 2024年4月13日回覆
Dear John,Thank you! There's no greater compliment than knowing a guest enjoyed their stay so much that they'd join us again. We look forward to welcoming you back to Pullman Miami Airport Hotel for many more great visits.

8/10 不錯哦

Parmanad,Coral gables

於 2024 年 4 月住了 1 晚

10/10 有夠讚

Fanny

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The hotel is nice and very close to the airport.
於 2024 年 2 月住了 2 晚
General Manager 於 2024年4月11日回覆
Dear Fanny,Thank you so much for choosing to stay with us at Pullman Miami Airport Hotel. Our goal is to provide every guest with a wonderful experience, so we're thrilled you enjoyed your visit. It's great to read you were able to take advantage of our convenient location as well. The pleasure was all ours, and we hope you'll choose to visit us again in the future.

10/10 有夠讚

Cynesha

喜歡:住宿環境和硬體
Went for my anniversary. Awesome experience
於 2024 年 4 月住了 3 晚
General Manager 於 2024年4月11日回覆
Dear Cynesha,Happy anniversary, and thank you for choosing Pullman Miami Airport Hotel for your recent stay! We're honored to have hosted you for this special occasion, and we'd love to welcome you back soon.

10/10 有夠讚

Laura

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
I love coming to Pullman. The customer service is exceptional. Volcy the shuttle is Amazing! This is my second stay. The food is delicious. Great ambiance.
於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月11日回覆
Dear Laura,Thank you for your generous review! It was a pleasure to welcome you back to Pullman Miami Airport Hotel, and we are thrilled you were impressed once again. We look forward to having you back for many more top-notch experiences.

10/10 有夠讚

Salvador

喜歡:整潔度和員工素質
Muy buena
於 2024 年 3 月住了 3 晚
General Manager 於 2024年4月10日回覆
Estimado salvador,Muchas gracias por elegir quedarse con nosotros en Pullman Miami Airport Hotel. Nuestro objetivo es brindar a cada huésped una experiencia maravillosa, por lo que estamos encantados de que ese sea su caso. Fue un placer recibirlo y esperamos que elija visitarnos nuevamente en el futuro.

10/10 有夠讚

Erica

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
於 2024 年 4 月住了 2 晚

10/10 有夠讚

Alex

商務旅客
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Very comfortable room and super convenient for an early morning flight out of MIA, especially with the free airport shuttles.
於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月10日回覆
Dear Alex,Thank you for choosing Pullman Miami Airport Hotel and for sharing your delightful five-star review. We are thrilled that our comfortable accommodations, great location, and complimentary shuttle were everything you needed to be prepared for your early morning flight. We look forward to welcoming you back again soon.

4/10 不太好

Henry,Closter

商務旅客
不喜歡:整潔度、員工素質和住宿環境和硬體
Rooms were outdated and certainly not up to Pullman standards. More comparable to holiday inn express. My room was not properly cleaned at check in and had to be recleaned after calling front desk. Housekeeping never answered and their voicemail was full
於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月10日回覆
Dear Henry,Thank you for taking the time to leave a review. We are disappointed to hear about any issues you encountered during your stay and apologize for any inconvenience caused. Feedback like yours helps us evolve as a destination and improve the experience of future guests. Thank you again for sharing your concerns, and we hope you have a great day.

10/10 有夠讚

Disilfredo

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 1 晚

6/10 一般般

Charles

家庭旅遊
喜歡:整潔度和員工素質
不喜歡:住宿環境和硬體
The beds were extremely uncomfortable and tye air conditioning did not work properly
於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月10日回覆
Dear Charles,We appreciate your feedback regarding your recent stay with us. It's disappointing to hear that you found the beds uncomfortable and experienced issues with the air conditioning. Rest assured, we'll address these concerns to ensure a better experience in the future. Despite this, we're glad you chose our hotel and hope you'll give us another chance to provide you with a comfortable stay.

8/10 不錯哦

Rachael

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Found the hotel was perfect and only stayed one night. The airport transfer was good and showed when expected (every 30 minutes). I did phone the hotel but that wasn’t working which was a bit frustrating. Online shopping sent to the hotel in advance of my stay arrived and was held for me. Staff were really friendly and I felt comfortable. The rooms were comfortable and clean. My room was near the lift though so I think next time I would ask to be further away as I’m a light sleeper.
於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月10日回覆
Dear Rachael,It was a pleasure to welcome you to Pullman Miami Airport Hotel, and we are delighted you enjoyed your stay. Your kind comments about our convenient shuttle service and clean, comfortable accommodations are appreciated and will be shared with the team. We look forward to welcoming you back and helping you get a room that you enjoy even more.

10/10 有夠讚

Linda,Port Charlotte

喜歡:整潔度
Great accommodation! Easy check in!
於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月10日回覆
Dear Linda,Thank you for your review and for giving us a perfect rating! We work hard to meet expectations like yours, and we’re happy to hear our efficient team and excellent accommodations hit the mark for you. Should your travels bring you back to the area in the future, we hope you'll consider staying with us again!

6/10 一般般

Pamela

於 2024 年 4 月住了 1 晚

8/10 不錯哦

Kandongo

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Bel endroit. Très propre. Belles zones communes. Personnel très courtois. Expériences au bar et au restaurant agréables. Gym avec équipement désuet toutefois. Aussi, la vue d’une des fenêtres donnait sur un vieux toit en réparation.
於 2024 年 3 月住了 2 晚
General Manager 於 2024年4月8日回覆
Merci pour votre évaluation positive du Pullman Miami Airport Hotel ! Même si certains éléments auraient pu être meilleurs, nous sommes heureux que vous ayez apprécié notre hébergement impeccable, nos équipements agréables et notre hospitalité chaleureuse. Votre contribution réfléchie est appréciée et nous espérons que vous reviendrez.

6/10 一般般

Dina

喜歡:整潔度和員工素質
於 2024 年 4 月住了 1 晚

8/10 不錯哦

cheryl hydes

於 2024 年 4 月住了 3 晚

6/10 一般般

Ann

寵物同遊, 商務旅客
不喜歡:員工素質和設施服務
I’m kind of done with the Pullman. No amenities, no ice buckets, room was extremely dusty and it’s like they quit trying.
於 2024 年 3 月住了 2 晚
General Manager 於 2024年4月8日回覆
Dear Ann,Thank you for taking the time to share your feedback. Ensuring a clean and comfortable environment for our guests is a top priority, and we apologize for falling short in this instance. Rest assured, we'll address these issues promptly to prevent such occurrences in the future. We value your patronage and hope for the opportunity to regain your trust.

6/10 一般般

Ann

寵物同遊, 商務旅客
喜歡:整潔度
不喜歡:設施服務
I have stayed at this property a lot over the past couple of years. The front desk staff used to know you by name or at least welcome you back if you were a returning guest. The last time and this visit, the front desk staff were disinterested and not very welcoming. The cost of $30.00 to self park your car is outrageous (and i lived in Miami for 18 years and know how expensive it can be). Plus the little things like no ice bucket in the room and upon checkout, it took more than two weeks to get my incidentals deposit back and i had to keep calling. Its disappointing because i really loved staying here but i think its time to become loyal to a new hotel.
於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月8日回覆
Dear Ann,We appreciate your loyalty, and we're sorry to hear about the disappointing service during your most recent visit. This does not represent the level of hospitality we aim to provide, and we'll speak with our staff about your comments. Please also accept our apologies for any issues with the in-room amenities. We'll keep your comments in mind. Please note that deposits are refunded upon check-out, but bank processing times vary. We're sorry for any inconvenience, and we hope you'll consider staying with us again should you be back in the area.

10/10 有夠讚

Brenna

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Thank you for a wonderful stay and great hospitality
於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月7日回覆
Dear Brenna,It was such a pleasure having you stay with us during your time in Miami! We are delighted you thoroughly enjoyed your experience, and that our warm hospitality left a memorable impression on you. Thank you for your perfect rating, and we hope you return soon!

10/10 有夠讚

Ian

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
I would stay at The Pullman Airport Hotel in a heartbeat next time we go through Miami. The staff is top notch, so welcoming and friendly. We really enjoyed our stay, thank you!!
於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月7日回覆
Dear Ian,Thank you for being our guest and sharing such a delightful review. Our team truly is one of the best in the business, and they will be thrilled to know how much you appreciated their friendly service. We look forward to welcoming you back for many more memorable visits.