I stayed at the Fontainebleau Miami Beach recently, and honestly, it was disappointing — definitely not a true 5-star experience. It felt more like a 3-star hotel that relies heavily on its name and social media image.
We stayed at the Tresor Tower, where the elevators were extremely outdated and unreliable. On Saturday, June 28, after 2 PM, someone triggered the fire alarms, and we had to walk down 15 flights of stairs multiple times because the elevators were shut down. Hours later, after the situation was resolved, we called the front desk out of frustration — not only did they offer no help, but the staff member actually hung up on us. The elevators made strange noises, and the doors looked old and unsafe. It felt like there was zero concern for guest safety.
The room cleanliness was okay, but nothing special. Housekeeping seemed unsupervised and inconsistent. The food at Vida was way overpriced — $45 per person plus fees and tips. Staff was kind, but slow and inattentive. Drinks went unrefilled, and it was hard to find anyone when you needed service.
One of the worst parts was the lack of pool access control. Anyone could get in — including people who were clearly not hotel guests. They weren’t checking for wristbands, and the pool area got overcrowded and honestly felt ghetto. On Monday, someone walked into Vida restaurant with just nipple covers and a thong under a see-through dress. There’s no sense of decorum or dress code enforcement, which ruins the experience f