池畔酒吧

邁阿密南灘皇家棕櫚喜達屋豪華精選渡假村的評分

4.5 out of 5

評論

7.8

不錯哦

10 分,有夠讚;1427 則評論中有 622 則" "
8 分,不錯哦;1427 則評論中有 354 則" "
6 分,一般般;1427 則評論中有 202 則" "
4 分,不太好;1427 則評論中有 111 則" "
2 分,很糟糕;1427 則評論中有 138 則" "

8.0/10

整潔度

8.2/10

員工素質

7.8/10

設施服務

7.8/10

住宿環境和硬體

8.0/10

環保程度

評論

8/10 不錯哦

boyang

團體旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
The hotel service is very good, and the beach is also very comfortable
於 2023 年 3 月住了 4 晚
Hotel Management 於 2023年3月20日回覆
Thank you for posting your feedback from your visit with us. We are delighted to have welcomed you as our guest, and I am grateful to hear you enjoyed the majority of your stay. It would be an honor to welcome you back again in the future.

2/10 很糟糕

Lianxia

不喜歡:員工素質、設施服務和住宿環境和硬體
於 2022 年 3 月住了 5 晚

4/10 不太好

?

不喜歡:整潔度、設施服務和住宿環境和硬體
喜歡這家賓館靠海邊
於 2021 年 12 月住了 3 晚
Hotel Management 於 2021年12月27日回覆
感谢您抽出时间为我们的物业评分。 对于没有超出您的期望,我们深表歉意。 我们希望您在未来给我们第二次机会,为您提供更好的体验。

2/10 很糟糕

Jetsun

團體旅遊
喜歡:設施服務
不喜歡:整潔度、員工素質和住宿環境和硬體
Bad room and rude front desk
於 2024 年 4 月住了 4 晚

6/10 一般般

Deedwin

情侶出遊
喜歡:整潔度、設施服務和住宿環境和硬體
不喜歡:員工素質
I actually luv the property but one guy at the counter was not very nice. We got there at 4pm and our room was not ready.
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年5月2日回覆
Deedwin, your feedback is important to us. It's wonderful to hear that you appreciate the property aesthetics. As for the readiness of your room and the interaction with one of our team members, your experience is not reflective of our usual high standards. We constantly strive for prompt room readiness and ensure our team members extend warm hospitality. We appreciate your understanding and look forward to offering you a more enjoyable, seamless stay in the future.

8/10 不錯哦

Stephanie

喜歡:員工素質
不喜歡:整潔度
於 2024 年 4 月住了 4 晚

10/10 有夠讚

Heather

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Beautiful views of the ocean, near the action, but away from the noise. Balcony is small, but view makes it worth it. Very comfortable room.
於 2024 年 2 月住了 2 晚
Customer Service 於 2024年5月1日回覆
Heather, thank you for choosing Royal Palm South Beach Miami and for taking the time to provide such a glowing review. It brings us joy to hear that you appreciated the spectacular ocean views from your room, finding it a peaceful haven near the excitement of the city. We're glad the size of the balcony didn't affect your enjoyment of the breathtaking view. It's also wonderful to learn that you found the room exceptionally comfortable. We've carefully designed every space with our guests' ultimate comfort in mind. Once again, thank you for your valuable feedback. We look forward to welcoming you back on your next visit to Miami.

10/10 有夠讚

Tanya

喜歡:整潔度、員工素質和住宿環境和硬體
Nice place, The staff doesn’t bother you.
於 2024 年 4 月住了 3 晚
Customer Service 於 2024年5月1日回覆
Tanya, it's wonderful to hear you enjoyed your stay at Royal Palm South Beach Miami and appreciated the respectful nature of our team members. We believe in delivering a warm yet unintrusive experience, allowing our guests to enjoy their time their way. Your experience sounds like we achieved that. Thank you for choosing us, and we heartily look forward to hosting your stay again in the future.

10/10 有夠讚

Jennifer

團體旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
This is the perfect location for anything you want to do in South Beach.
於 2024 年 4 月住了 2 晚
Customer Service 於 2024年5月2日回覆
Jennifer, it's wonderful to hear how much you enjoyed the convenience of the Royal Palm South Beach Miami's prime location. It sounds like we were able to provide easy access to the activities that you wanted to explore in the vibrant South Beach area, which makes us thrilled. We look forward to welcoming you back in the near future for more adventures in our beautiful city. Thank you for choosing to stay with us and for sharing your positive experience.

8/10 不錯哦

Nathalie

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
propre mais pas parfait pour un 4 étoiles.
於 2024 年 4 月住了 6 晚
Customer Service 於 2024年4月30日回覆
Nathalie, c'est réconfortant de constater que vous ayez trouvé le Royal Palm South Beach Miami propre et à la hauteur de vos attentes. Nous apprécions vos commentaires. Concernant votre remarque sur la perfection, nous recherchons continuellement l'excellence et visons à dépasser les attentes de nos clients. Vos observations nous fournissent des informations précieuses dans cette poursuite. Nous espérons avoir une autre opportunité de vous offrir un séjour encore plus fluide la prochaine fois. Merci d'avoir choisi notre hôtel pour vos besoins de voyage.

8/10 不錯哦

Tigeria

喜歡:整潔度和員工素質
於 2024 年 4 月住了 4 晚
Customer Service 於 2024年5月1日回覆
Tigeria, thank you for leaving a rating for your stay at Royal Palm South Beach Miami. We're thrilled to know your experience with us met your expectations. It would be a pleasure to further enhance your next visit by offering even more personalized service. We hope to have the opportunity to welcome you back to our sunny resort in Miami soon!

8/10 不錯哦

Maura

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 2 晚
Customer Service 於 2024年5月1日回覆
Maura, we appreciate you taking the time to rate your stay at the Royal Palm South Beach Miami. Your high score tells us we that we made your time in Miami enjoyable. While we don't have any specific feedback, we’re eager to ensure every element of your next visit is perfect. Please don’t hesitate to directly share any preferences or anticipation for your next stay. Our dedicated team members constantly strive to create a memorable experience for every guest. We can't wait to welcome you back!

6/10 一般般

Worrell

情侶出遊
喜歡:員工素質
The room needs updating, the water in the tub went down slow. We called for the engineer to come up and fix it. They took out the stopper. The room had strands of hair all around it. The toilet seat was moving. Wasn't a terrible stay, but definitely wasn't the best. I wouldn't stay here again.
於 2024 年 4 月住了 2 晚
Customer Service 於 2024年4月30日回覆
Worrell, your insights are invaluable. It's unfortunate to hear of your less than satisfactory experience with us. Issues concerning the condition of the room have been noted and are being looked into by the management team. The instance involving the tub's slow drain certainly falls below the standards we aspire to maintain. We pride ourselves on maintaining an environment of cleanliness so know that the oversight you encountered is not our norm. We'd like to reassure you that we regularly update and maintain facilities but in light of your feedback we are considering ways to improve and to prevent similar issues in the future. Although we regret that you feel your stay didn't meet your expectations, we learn from every feedback and continuously strive to provide our guests with a better experience. We hope for another opportunity to exceed your expectations and change your perspective about the hotel.

10/10 有夠讚

Aida

家庭旅遊
喜歡:住宿環境和硬體
Beachfront and clean
於 2024 年 3 月住了 5 晚
Customer Service 於 2024年4月30日回覆
Aida, it's wonderful to hear your positive remarks regarding your stay at Royal Palm South Beach Miami. We're delighted you appreciated our pristine beachfront location. Maintaining high cleanliness standards is paramount to us and your recognition is greatly appreciated. We look forward to welcoming you back, and making your next visit even more memorable.

6/10 一般般

Kay

於 2024 年 4 月住了 1 晚
Customer Service 於 2024年4月29日回覆
We appreciate you leaving your feedback with us, Kay.While we're glad you enjoyed your stay, we regret that your visit was anything less than ideal. We look forward to sharing a more enjoyable experience with you soon.

10/10 有夠讚

Bobby

親子旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Nice room I stayed in, very satisfied!!
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年4月23日回覆
Bobby, it's wonderful to hear that you had such a great experience at the Royal Palm South Beach Miami. Your satisfaction is of utmost importance to us, and we're thrilled that our room lived up to your expectations. We strive to create a comfortable and enjoyable environment for all of our guests, and your feedback affirms our team's hard work. We would be delighted to welcome you back for another stay in the future!

8/10 不錯哦

Henry

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Buena atención al cliente.
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年4月23日回覆
Enrique, gracias por tu reseña. En Royal Palm South Beach Miami, estamos orgullosos de la dedicación de los miembros de nuestro equipo para garantizar la satisfacción de los huéspedes y es maravilloso saber que apreció su servicio. Esperamos tener la oportunidad de recibirlo nuevamente pronto.

10/10 有夠讚

Andre

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年4月24日回覆
Andre, we're delighted to hear that your time at Royal Palm South Beach Miami was exceptional. It's wonderful to know that our unique combination of beachside charm and exemplary service succeeded in creating a memorable experience for you. We sincerely value your feedback, and look forward to making your next stay with us even more enjoyable.

10/10 有夠讚

Jennifer

團體旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
This property is very nice. The rooms seem a little than most hotels on Collins which is very much appreciated. The staff are kind and friendly an overall nice girls trip or family vacation spot.
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年4月22日回覆
Jennifer, we sincerely appreciate your stellar feedback regarding your stay at the Royal Palm South Beach Miami. It brings us joy to know that you found our accommodations spacious, a contrast that you've appreciated compared to the majority on Collins Avenue. Our team members work hard to maintain a friendly and kind ambiance, we're delighted their efforts enhanced your satisfaction during your girls trip or family vacation. Your gratifying remarks affirm that we are achieving our goal of providing exceptional experiences. We look forward to welcoming you back soon for another fantastic stay.

8/10 不錯哦

Catherine,Knoxville

喜歡:員工素質和住宿環境和硬體
於 2024 年 4 月住了 5 晚
Customer Service 於 2024年4月19日回覆
Catherine, thank you for choosing the Royal Palm South Beach Miami for your recent stay and for taking the time to rate your experience. We're delighted that your visit met your expectations and hope that our hotel enhanced the enjoyment of your time in Miami. Whether you were captivated by our Art Deco architecture, the stunning sea views, or the hospitality extended by our team members, it would be our pleasure to welcome you back for another memorable stay. We're always eager to make your time with us feel special and distinct.

10/10 有夠讚

Vi

家庭旅遊, 親子旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Nice hotel
於 2024 年 4 月住了 2 晚
Customer Service 於 2024年4月17日回覆
Vi, we're thrilled to hear you enjoyed your stay at the Royal Palm South Beach Miami. It's always a pleasure to offer our guests a comfortable and pleasing experience. We appreciate you taking the time to share your impressions and look forward to making your future visits just as enjoyable. Thank you!

10/10 有夠讚

claudia,Independence

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
於 2024 年 4 月住了 3 晚
Customer Service 於 2024年4月12日回覆
Thanks for the fantastic rating, Claudia!It's outstanding we could exceed your expectations during your stay at Royal Palm South Beach Miami. We're all looking forward to your next stay with us.

10/10 有夠讚

Hashim

商務旅客
喜歡:整潔度、員工素質和住宿環境和硬體
Excellent staff, amazing beach front hotel with plenty of walkable shopping and dining nearby!
於 2024 年 4 月住了 4 晚
Customer Service 於 2024年4月8日回覆
Hashim, it's great to hear you found the beachfront location of Royal Palm South Beach Miami to be advantageous, coupled with an excellent selection of shopping and dining options within walking distance. We're absolutely delighted that our team members were able to contribute positively to your experience. Your kind review is much appreciated, and we can't wait to welcome you back to the Royal Palm South Beach Miami for another fantastic stay.

10/10 有夠讚

Alex

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Location is great! Price was very reasonable.
於 2024 年 4 月住了 6 晚
Customer Service 於 2024年4月9日回覆
Alex, we're thrilled to hear that the strategic location and affordable pricing of Royal Palm South Beach Miami met your expectations. Our aim is to provide excellent value in one of Miami's most desirable areas, and it sounds like we hit the mark during your stay. We look forward to potentially being your preferred choice of accommodation the next time your travels bring you to South Beach.

10/10 有夠讚

Nikola

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Beautiful hotel and friendly staff
於 2024 年 3 月住了 4 晚
Customer Service 於 2024年4月5日回覆
Nikola, your feedback truly brightens our day! It warms our hearts to see you enjoyed your stay at Royal Palm South Beach Miami. Your praise adds value to the dedication of our team members and the ambiance they work so diligently to maintain. We can't wait to host you again on your next visit and continue exceeding your expectations!

2/10 很糟糕

Marian

於 2024 年 3 月住了 8 晚
Customer Service 於 2024年4月24日回覆
Marian, it seems that your experience did not meet the high standards we strive for. We value your feedback and would like to understand more about why your stay didn't live up to your expectations. Please feel free to reach out with any specific concerns or areas of improvement. We are committed to improving our services and hope to have another chance to serve you better in the future.

6/10 一般般

Taylor

喜歡:整潔度和員工素質
於 2024 年 3 月住了 3 晚
Customer Service 於 2024年4月1日回覆
Taylor, we value your recent stay and the rating you've given us. As we're always aiming to provide the best experiences, we'd certainly appreciate any specific feedback regarding your stay. This will greatly assist us in enhancing our offerings to future guests. Anytime you'd like to share more about your experience, please feel free to do so. Best regards.

10/10 有夠讚

Jan

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 1 晚
Customer Service 於 2024年4月1日回覆
Jan, it's wonderful to know that your stay at Royal Palm South Beach Miami lived up to your expectations! We trust you enjoyed all we have to offer, from our prime South Beach location to our inviting ambiance. We sincerely appreciate your high rating and welcome you to join us again soon for another memorable visit. Thank you for choosing us for your Miami getaway.

8/10 不錯哦

Dorinda

家庭旅遊
喜歡:整潔度和員工素質
It had great access to the beach. It was walkable to everything we wanted to do. It was a fun vibrant area but quiet for sleeping in the room.
於 2024 年 3 月住了 4 晚
Customer Service 於 2024年3月29日回覆
Dorinda, thank you for taking the time to write about your stay at Royal Palm South Beach Miami. It's fantastic to read how much you appreciated our convenient beach access and proximity to local attractions. We especially love knowing that the lively yet peaceful ambience of the area added to your enjoyment, and that, at the same time, the tranquility of your room provided the perfect setting for a restful night's sleep. We look forward to welcoming you back on your next beach vacation.

10/10 有夠讚

Alexandre

喜歡:整潔度、員工素質和住宿環境和硬體
Super beau site
於 2024 年 3 月住了 3 晚
Customer Service 於 2024年3月30日回覆
Alexandre, it's wonderful to hear you found the Royal Palm South Beach Miami captivating. We are dedicated to offering an exceptional experience for all our guests. Your feedback is invaluable to our continuous pursuit of excellence. Looking forward to your return in the future.

10/10 有夠讚

Helge

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 8 晚
Customer Service 於 2024年3月29日回覆
Helge, it's fantastic to see that you had a 5-star experience at the Royal Palm South Beach Miami! Your high rating speaks volumes, and we want to express our utmost gratitude for your kind acknowledgement. We eagerly look forward to welcoming you back to create more wonderful memories for you. Safe travels!

10/10 有夠讚

Seth

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The property is beautiful and the staff is so personable. I look forward to my next stay again in a few weeks when I come back to Miami Beach for a convention I am working.
於 2024 年 3 月住了 1 晚
Property Management 於 2024年3月26日回覆
We greatly value your feedback as our guest, and it is a pleasure to know that you enjoyed your stay with us! Your kind acknowledgment of the service of our associates is very much appreciated. We certainly make every effort to deliver the highest standard of customer service to all our guests, and it is always encouraging to receive such compliments and comments. Thank you for your review, and we look forward to welcoming you back in the future!

2/10 很糟糕

Tamer

團體旅遊
不喜歡:整潔度、員工素質和住宿環境和硬體
Hotel people harrased us and they mangment said they would give us credit but we booked through third party If someone can call me please 3309795524
於 2024 年 3 月住了 3 晚
Property Management 於 2024年4月3日回覆
Thank you for taking the time to write a review. You are right to expect better service from us, and we are disappointed to learn that you did not have a positive experience. All of your comments will be dealt with at a management level and relayed back to the hotel team. You deserve much better as a guest of our hotel, and we hope that you will give us another chance to demonstrate the high level of service we normally provide.

10/10 有夠讚

Andrey

家庭旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
Beautiful place and very kind concierge, plus upgraded to better room overlooking The beach
於 2024 年 3 月住了 8 晚
Customer Service 於 2024年3月27日回覆
Andrey, it's great to hear that you enjoyed your stay at the Royal Palm South Beach Miami. Our team members put a tremendous amount of effort into creating wonderful experiences for guests, so your comments about the concierge are highly appreciated. Also, we're pleased to know you appreciated the upgrade and the majestic beach views from your room. We look forward to providing another memorable stay upon your return.

6/10 一般般

Luis Porfirio

於 2024 年 3 月住了 5 晚
Customer Service 於 2024年4月14日回覆
We appreciate you taking the time to share your feedback, Luis.We regret that your experience with us was anything less than ideal. We look forward to sharing a more enjoyable experience with you soon.

10/10 有夠讚

Ashley

情侶出遊, 家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Best customer service very welcoming front the front desk guy to valet best hotel in south beach would definitely recommend and stay again ocean view was everything
於 2024 年 3 月住了 3 晚
Customer Service 於 2024年3月26日回覆
Ashley, your high praises for Royal Palm South Beach Miami are unequivocally gratifying. It's uplifting to hear that our welcoming reception and valet services contributed significantly to your experience. Recognizing us as the best hotel in South Beach is an attribute we don't take lightly. We're thrilled that the ocean view lived up to your expectations and that you'd wholeheartedly recommend us. Thank you for choosing us for your stay, and we eagerly await your next visit.

8/10 不錯哦

Jennifer

家庭旅遊
喜歡:員工素質
My dead bolt lock didn’t work
於 2024 年 2 月住了 1 晚
Customer Service 於 2024年3月19日回覆
Jennifer, thanks for sharing your experience with us. We're grateful for your feedback and understand that encountering issues with your room's security features, such as the door lock, would be inconvenient. Our team members take your safety seriously and are always on hand to assist with such matters. We appreciate your patience and will ensure feedback like yours is used to improve our service quality. It would be our pleasure to show you our high standards of service should you choose to return to Royal Palm South Beach Miami.

10/10 有夠讚

Chris

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Expensive but nice.
於 2024 年 3 月住了 3 晚
Customer Service 於 2024年3月19日回覆
Chris, thank you for taking the time to share your thoughts. It's wonderful to learn you found the Royal Palm South Beach Miami to be a pleasant place to stay. While we strive to provide exceptional experiences that represent good value, we understand that perspectives on price can vary. We hope your visit to Miami was enjoyable and look forward to offering you a warm welcome again in the future.

6/10 一般般

KARINA

於 2024 年 3 月住了 3 晚
Customer Service 於 2024年3月20日回覆
Karina, thank you for your rating. It appears that your stay may have been satisfactory but there remains room for notable improvements. Without specific feedback, it's hard for us to understand where we may have fallen short, but rest assured, we deeply value your input. During your next stay, please don't hesitate to communicate any specific needs or concerns with our attentive and welcoming team of colleagues. We're continually striving to enhance our guest experience and your insights are crucial in that process. Thank you once again for choosing to stay with us.

10/10 有夠讚

Aneliya

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Wonderful customer service and ideal location!
於 2024 年 3 月住了 2 晚
Customer Service 於 2024年3月17日回覆
Aneliya, thank you so much for your excellent rating and lovely comments about the Royal Palm South Beach Miami. We're thrilled you appreciated our exceptional customer service and prime location. Our team members are always willing to go the extra mile to ensure your stay is memorable, and we're pleased they made a positive impression.The location is indeed one of our key attributes. Being located in the heart of South Beach not only offers convenient accessibility to the best of Miami's attractions, but it also provides a spectacular setting that enhances your holiday experience.We're looking forward to welcoming you back for yet another impeccable stay at Royal Palm South Beach Miami.

2/10 很糟糕

Earl

親子旅遊
不喜歡:員工素質
I called several times to confirm they had valet at the hotel before we srrived. When we arrived, we were told there is no valet available. The parking garages in the area are closed. They told me to try another hotel. The hotels in the area said they only valet for their own guests. This is not what I expect when paying Bonvoy prices.
於 2024 年 3 月住了 1 晚
Customer Service 於 2024年3月17日回覆
Earl, your experience with the parking situation is regrettable, and we understand the inconvenience it must have caused. Our ultimate intention is to provide seamless services to our valued guests and it's evident that this wasn't your case with regards to the valet service. We'd want to assure you that your feedback is being taken seriously and we'll look into ways to provide clearer communication regarding such facilities in the future. The last thing we desire is for our guests to feel uncatered for at any point during their stay because of a lack in the services that they expected.

2/10 很糟糕

Tejasvita

不喜歡:整潔度、員工素質和住宿環境和硬體
The room is shabby and didn’t have amenities in the bathroom and we had to request them separately . The beach service is bad and they charge you $25 for the umbrella. They were running out of towels, and so they never provided us towels at the beach on time. Not worth your money which is almost equivalent to its adjacent hotels that have better service.
於 2024 年 3 月住了 1 晚
Customer Service 於 2024年3月17日回覆
Tejasvita, the team deeply regrets to hear that your experience did not live up to expectations, especially with regard to room quality and beach amenities. Our intention is to provide an appealing and convenient atmosphere for our guests, and your feedback helps us understand where we can improve. It's concerning that you experienced delays with the provision of beach towels, as we strive to offer prompt services to our guests. Please note that the umbrella charge is in line with the local norm for beach services. Your comments about overall value will be thoroughly reviewed to ensure we're competitively positioned amongst neighborhood establishments. Thank you for sharing your thoughts, and we hope to have the opportunity to restore your faith in our facility.

10/10 有夠讚

Dijana

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Royal Palm is on amazing place ch lose to everything walking distance. Love it!
於 2024 年 3 月住了 2 晚
Customer Service 於 2024年3月13日回覆
Dijana, it's great to hear that you enjoyed your stay at Royal Palm South Beach Miami. Your words describing our fantastic location certainly bring a smile to our faces. We take pride in providing a prime spot that's within easy reach of the heart of Miami. Thank you for sharing your love for our establishment. Next time you're in Miami, we hope Royal Palm South Beach is your first choice.

10/10 有夠讚

Richie,clifton park

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Nice beach access
於 2024 年 3 月住了 2 晚
Customer Service 於 2024年3月11日回覆
Richie, it's fantastic to hear you appreciated the easy beach access at Royal Palm South Beach Miami. Being conveniently located by the shore is one of the pleasures we are delighted to share with our guests. We hope you found time to relax, soak up some sun, and fully enjoyed the scenic vistas. Looking forward to your next seaside escape with us!

10/10 有夠讚

Brandon

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 5 晚
Customer Service 於 2024年3月9日回覆
Brandon, thank you for your outstanding rating. It's heartening to know that your experience at the Royal Palm South Beach Miami surpassed expectations. Our team strives to create memorable stays for our guests, and it seems we succeeded in your case. We truly look forward to the opportunity of welcoming you back for another exceptional stay. Your feedback is much appreciated. Safe travels!

2/10 很糟糕

Victoria

家庭旅遊
不喜歡:住宿環境和硬體
So disappointing for Marriott. Rooms were unclean and run down . No service on the beach. Honestly a wast of my money for a vacation.
於 2024 年 3 月住了 3 晚
Customer Service 於 2024年3月7日回覆
Victoria, we deeply regret to hear that your stay didn't meet your expectations. It is of utmost importance that our guests feel comfortable in their surroundings and we sincerely apologize for any issues you encountered with the cleanliness of the room.We strive to provide an enjoyable beach experience for all our guests, and we're sorry that this was not the case during your visit. Please rest assured, our team members are working tirelessly to improve our services and upkeep of the premises.We value your feedback and the time you took to share it, as it helps us identify areas in which we can better our guest experience. Please give us an opportunity to amend past oversights and create a much more improved experience on your future visits.

10/10 有夠讚

amber

團體旅遊, 家庭旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
Great
於 2024 年 2 月住了 2 晚
Customer Service 於 2024年3月7日回覆
Amber, we're thrilled to hear about your wonderful experience at Royal Palm South Beach Miami! Your kind words serve as encouragement to our team who strives to provide each guest with a memorable stay. Your satisfaction is always our top priority, and your review reaffirms the hard work we put in each day. We hope your travels bring you back to us for another outstanding stay!

6/10 一般般

Tyiska,atlanta

喜歡:整潔度和員工素質
於 2024 年 2 月住了 3 晚
Customer Service 於 2024年3月8日回覆
Thank you for sharing your feedback, Tyiska!We are happy that you are satisfied with everything. If there's anything we could have done to make your experience with us more enjoyable, please let us know. We look forward to sharing a more positive experience with you soon.

6/10 一般般

Raymon

情侶出遊
喜歡:整潔度
不喜歡:員工素質和住宿環境和硬體
Construction overhead and the front desk treated me like i was lying said id need to pay a fee to change rooms. A let down for the money…
於 2024 年 2 月住了 4 晚
Customer Service 於 2024年3月7日回覆
Raymon, we appreciate your feedback and your intention to convey your experiences. We are truly sorry to hear that you encountered inconvenience owing to some renovations happening in our hotel. It is indeed our aim to provide a hassle-free stay, and we apologize if your experience didn't meet that expectation. We also sympathize with your disappointment regarding the room changing process and would like to clarify that it's standard procedure sometimes influenced by a number of varying factors. Our team is trained to exhibit utmost respect and professionalism, and any impressions of disbelief are certainly unintentional. We would love to have another opportunity to serve you better and are confident in our ability to provide a more satisfying experience. Thank you once again for your time in sharing your observations.

8/10 不錯哦

Raghu

於 2024 年 3 月住了 2 晚
Customer Service 於 2024年3月26日回覆
Raghu, it's certainly a pleasure to receive your positive rating of the Royal Palm South Beach Miami. While we would love to receive specific feedback to better understand the details of your stay, we truly appreciate your time in evaluating our hotel. We hope that your overall visit was a special one, and that the unique charm of the Royal Palm South Beach Miami added to your enjoyable experience. We look forward to welcoming you back for an even more individualized and exceptional stay next time.