Verified review
2/10 Terrible
Juan Eduardo
2026/10/21
Disliked: Staff & service, amenities, property conditions & facilities
Poor management and booking cancellation issues
My experience at this hotel was very disappointing, which is why I am giving it this low rating.
When I booked my stay through Expedia, I selected the "pay at the property" option. However, when I arrived, the front desk charged my credit card directly at check-in, and I completed my 4-night stay without any issues during my visit.
The major problem happened two weeks after my checkout: I discovered that the hotel had gone into the system and cancelled my reservation entirely. Because of this error, my stay was wiped out from my account history, which caused me to lose credit for my 4 nights and the corresponding loyalty points.
It is frustrating that an administrative mistake by the hotel staff directly harms a guest's loyalty status and rewards. I hope management improves their booking and checkout procedures so other travelers do not have to deal with this headache.
Stayed 4 nights in Jul 2026
