We had to leave the property because first we were put in a tiny room, and then moved to ‘a better room with a terrace’ but the room was dilapidated- the shower gel had the cap broken off, the hair dryer had a sticky handle, the room was plastered but not painted, there was a hole in the terrace floor, and the room had an ironing board but no iron. The front desk manager was kind and after seeing the photos they dis refund our money. I loved staying at NH Guadalajara, but this was absolutely not up to the standard. Other than the bar, we went there first and it was perfect.