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Reviews of JTowers

3.5 out of 5
JTowers
Texas No. 17, Col. Napoles, Mexico City, CDMX

Reviews

9.2

Wonderful

Rating 10 - Excellent. 318 out of 446 reviews" "
Rating 8 - Good. 91 out of 446 reviews" "
Rating 6 - Okay. 18 out of 446 reviews" "
Rating 4 - Poor. 7 out of 446 reviews" "
Rating 2 - Terrible. 12 out of 446 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

GINA

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
so intimate and personal, very nice staff, always a clean facility and rooms
Stayed 7 nights in Apr 2024
Response from Luciano on 2024/5/16
Dear Gina, thank you for your preference we hope to have you back really soon.

10/10 Excellent

MARIBEL HINOJOSA

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff was wonderful they were there to help and make you feel comfortable. Great communication skills and great area. Marcos was so professional helpful I recommend this Hotel.
Stayed 7 nights in Apr 2024
Response from Luciano on 2024/5/16
Dear Maribel, thank you for your preference, we hope to have you back really soon.

4/10 Poor

Jonathan

Traveled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The room was clean but it smell really bad(like toilet), the room didn’t have a coffee machine, i had to ask for it at the front desk, they gave me one and the room the first night had coffee cups but for the rest of the nights no coffee cups unless I buy more. During one of the dates the electricity of the place was off and they didn’t have a plan B to manage the situation. For this situation the elevator was not working which i can understand for the stairs didn’t have no light at all and was easy to fall(dangerous situation). The stay included breakfast but if you take tours the breakfast starts at 8am and in holidays at 9am which i was not able to take advantage of that.
Stayed 6 nights in Mar 2024
Response from Luciano on 2024/4/24
We are sorry to hear this.

2/10 Terrible

Glenda

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
A strong sewage smell at all times, the small mini split A/C unit didn’t work properly, breakfast offered is only 2 eggs swimming in oil, 1 piece of cold bread and a tiny container with 4 cubes of watermelon. No other options.
Stayed 5 nights in Mar 2024
Response from Luciano on 2024/4/9
Dear Glenda, we are sorry that your experience with us was not what you expected. Wer are going to work on this to keep improveing our services.

8/10 Good

Jasmin

Traveled with family
Liked: Amenities, property conditions & facilities
The hotel met my needs and amenities were as advertised. Located in a nice area, close to shopping and dining. I withheld stars from cleanliness because I found some hairs in the bathroom, there was a crushed Red Bull can in my kitchen upon arrival, and the sponge and rag provided for the dishes needed replacement.
Stayed 4 nights in Mar 2024
Response from Luciano on 2024/3/19
Dear Jazmin, thank you for your preference, we hope to have you back really soon.

4/10 Poor

David

Traveled with partner
Hotel manager refused to honor my reservation. He said he never received the reservation even though the hotel confirmed the reservation several weeks before my stay. In short, the manager blatantly lied to me and did nothing to help me out. I had to fend for myself in a foreign city which I have never been in before. I wouldn't trust them!
Stayed 8 nights in Feb 2024
Response from Luciano on 2024/3/6
Dear David, we are sorry that your experience with us was't what you expected. We will work on your comments to keep improveing our services.

10/10 Excellent

LUCIANE

Stayed 3 nights in Nov 2023
Response from Luciano on 2023/12/26
Dear Luciane, thank you for your preference, we hope to have you back really soon.

8/10 Good

Jo

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Greta stay!
Stayed 2 nights in Nov 2023
Response from Luciano on 2023/12/26
Dear Jo, thank you for your preference, we hope to have you back really soon.

10/10 Excellent

Alejandro

Stayed 2 nights in Nov 2023
Response from Luciano on 2023/11/7
Dear Alejandro, thank you for your preference, we hope to have you back really soon.

10/10 Excellent

teodoro

Business traveler, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Every thing esa OK
Stayed 5 nights in Oct 2023
Response from Luciano on 2023/11/6
Dear Teodoro, thank you for your preference, we hope to have you back really soon.

2/10 Terrible

Sandra Vanessa

Business traveler
Disliked: Room comfort
Stayed 2 nights in Sep 2023
Response from Luciano on 2023/9/21
Estimada Sandra, gradecemos su preferencia, esperamos poder recibirla de nuevo muy pronto.

10/10 Excellent

Luis Arnoldo

Stayed 3 nights in Aug 2023
Response from Luciano on 2023/9/6
Estimado Luis, gracias por tu preferencia, esperamos poder recibirte de nuevo muy pronto.

10/10 Excellent

Jose Victor

Stayed 3 nights in Jul 2023
Response from Luciano on 2023/7/26
Estimado, Jose, le agradecemos su preferencia, esperamos poder recibirlo de neuvo muy pronto.

10/10 Excellent

Luis Arnoldo

Stayed 3 nights in Jul 2023
Response from Luciano on 2023/7/26
Estimado, Luis, le agradecemos su preferencia, esperamos poder recibirlo de nuevo muy pronto.

2/10 Terrible

Carlos

Stayed 2 nights in May 2023
Response from Luciano on 2023/5/25
Estimado Carlos, lamentamos que su estadía en J Towers no haya sido de su agrado. Seguiremos trabajando para mejorar nuestros servicios.

6/10 Okay

Luis

Liked: Room comfort
Stayed 1 night in May 2023
Response from Luciano on 2023/5/15
Estimado Luis, lamentamos que tu estadía con nosotros no haya sido lo que esperabas, trabajaremos en ello para poder mejorar nuestros servicios.

8/10 Good

kwang

Business traveler, Traveled with partner
Liked: Cleanliness
Liked: very spacious and comfortably laid out. Friendly and helpful staff. Disliked: funky smell from bathroom and kitchen sink.
Stayed 4 nights in Apr 2023
Response from Luciano on 2023/5/3
Thanks for you preference, Kwang, we will work on this to improve our servcie.

6/10 Okay

Eric

Business traveler
Liked: Cleanliness
Nice rooms, lots of space with a kitchen. Kitchen could have more equipment. I changed rooms after finding a bed bug. Room cleaning was inconsistent, not filling coffee pods, and lacking towels on one occasion. Equipments such as USB plugs not working, doors difficult to open or close.
Stayed 4 nights in Mar 2023
Response from Jtowers. on 2023/3/14
Good morning Eric, we consider your comment and we will work on it. We hope that you will come back earlier. Greetings.

8/10 Good

James

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The hotel was good, the only concern was the parking area, the space was very small and you have to move your car in order for other people move his car.
Stayed 2 nights in Jan 2023
Response from JTowers. on 2023/3/1
Hello James, thank you for your evaluation. We're checking the situation with the parking. We hope that you come back soon. Greetings.

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice clean and safe. Apt had all amenities needed. However, breakfast was missing several items that were on menu. No fruit or bread available both days we stayed.
Response from JTowers on 2023/1/9
Hi Michael!Thank you for your evaluation. Were working with the restaurant for your next visit your stay be better.We hope see you soon.

10/10 Excellent

Markus

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Super Hotel i reccommend staying there
Response from J.Towers on 2022/12/22
Hola Markus!Gracias por la evaluación. Nos satisface saber que superamos tus expectativas.Esperamos tenerte pronto de vuelta. Un saludo.

6/10 Okay

Steven

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Stayed 1 night in Dec 2022

10/10 Excellent

Maria Jimena

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Mi favorito de ahora en adelante, love the room, the people, was a really nice choice and goin back for sure!
Response from J TOWERS on 2022/12/15
Gracias por elegirnos.La esperamos con gusto.

10/10 Excellent

kamir Garces

10/10 Excellent

Luis

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Muy buen lugar con excelentes condiciones y buen trato cerca de todo
Stayed 5 nights in Oct 2022

8/10 Good

Sundary

Stayed 2 nights in Jul 2022
Response from J Towers on 2022/8/6
Hola Sundary, agradeceremos mucho nos hagas llegar tus comentarios para conocer qué fue lo que no te satisfizo o qué nos faltó para cumplir tus expectativas y de esta manera mejorar.

10/10 Excellent

Rafael

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Excelente lugar. Limpio, cómodo, a solo 1.5 cuadras del World Trade Center Mexico. El desayuno incluido esta delicioso.
Stayed 2 nights in Jul 2022
Response from J Towers on 2022/8/6
Rafael, muchas gracias por tus comentarios y tu evaluación. Nos ayudas mucho. Nos encanta saber que la pasaste bien. Te esperamos pronto.

10/10 Excellent

Laura

Traveled with pets
Liked: Cleanliness, amenities, property conditions & facilities
Staff was really nice and polite and friendly
Stayed 1 night in May 2022

10/10 Excellent

Jose, Amherstview

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Mar 2022

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities
Hotel is great and clean but parking is a bit of a hassle
Stayed 3 nights in Mar 2021
Response from FRONT DESK on 2021/3/22
Thank you for your comment. we will take your comments into account

10/10 Excellent

Frank

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I highly recommend this place like being home
This was my second time... there are several things I love about this place. 1. WIFI enough to run Netflix 2. You can run Youtube and Netflix on their big screen TV 3. The place is ABSOLUTELY clean 4. Clean Clean Clean and all the details have been addressed.... Highly recommend
Stayed 4 nights in Nov 2019
Response from Front desk on 2020/2/19
Hello Frank, We really thank you for your comment, we love you have had a great stay, we work hard everyday to give you an excellent service. We hope to see you soon.

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020
Response from Recepción on 2020/2/7
Estimado huésped, Muchas gracias por su evaluación, esperamos verlo muy pronto, en esta, su casa.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Response from Recepción on 2020/2/4
Estimado huésped Muchas gracias por su puntuación, esperamos verlo muy pronto y le deseamos un gran día.

10/10 Excellent

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was better than I expected. The room the staff even the breakfast and service was a pleasure
Stayed 3 nights in Jan 2020
Response from ENRIQUE on 2020/1/31
IT IS A PLEASURE TO HAVE ATTENED YOU, WE ARE WAITING FOR YOU SOON.

10/10 Excellent

Linda, Nuevo Mexico

Traveled with partner, Traveled with pets
Liked: Cleanliness
Receptionist very helpful with my limited Spanish. Ordered us a taxi for the next morning and helped with dinner reservations. The cookies in the lobby are delicious!
Stayed 1 night in Dec 2019
Response from Reception on 2020/1/8
Hello linda, Thank you so much for your comments, we are happy to know your stay was great, we work everyday to make our guests feel like home. we hope to see you soon. Best regards

10/10 Excellent

EricaRaul, El Paso, Texas

Traveled with group, Traveled with partner
Liked: Cleanliness, amenities
It was an over all great experience! The rooms were clean and the staff was really attentive and helpful! Will stay again! Also the breakfast is so delicious! Safe area!
Stayed 3 nights in Dec 2019
Response from J. Towers on 2020/1/9
174/5000 Good morning. Thank you very much for your comment. It was a pleasure to attend your stay. We look forward to a prompt visit. Greetings from the entire J. Towers boutique hotel team.

10/10 Excellent

JOSE OMAR

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Días últimos de 2019
Estuvimos por 3 días en Cd. De México, realmente sorprendidos con las instalaciones y con la atención en forma positiva. Excelente servicio tanto en recepción como en el restaurante. Que si regresaría ahí de nueva cuenta? Por supuesto !!! Muchas gracias a todo el personal sobre todo al responsable de la cocina que nos atendió muy bien. Felicidades a todos y muchas gracias !!!
Stayed 3 nights in Dec 2019

10/10 Excellent

Daniel

Stayed 7 nights in Oct 2019
Response from Recepción on 2020/7/13
Hola Daniel, Mil gracias por su puntuación, estamos felices de que su estancia haya sido agradable y esperamos verlo muy pronto, en esta su casa. De parte de todo el equipo de JTowers le agradecemos y le deseamos un gran día.

10/10 Excellent

Rodney

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The bed was too firm for me. Prefer softer mattress but the room was awesome!
Stayed 3 nights in Oct 2019
Response from Reception on 2019/10/22
Thank you very much for your comments, we are here to serve you and we hope to see you again with us.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is extremely unique and centered in a great location to be amongst the local community. Great restaurants and department stores right around the corner literally and also next to World Trade Center. Staff were great and helpful. Breakfast was on point as well and a great way to start the day. I will definitely return to my second home away from home in Mexico City soon!
Stayed 4 nights in Oct 2019
Response from J. Towers' Crew on 2019/10/6
Thank you so much! we really appreciate your comments and we love that you have enjoyed your stay. Please come back soon!

8/10 Good

Alberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good option close to WTC and Insurgentes Sur.
This is a boutique hotel very well located close to the WTC and Insurgentes Sur avenue with plenty of restaurants and other commercial places around. The building is recent, the suites are big with a separate bedroom, a living room and a kitchenette. There are plenty on lights in the suite with separate controls so if you want illuminated or dimmed is easy to handle.The closet is big enough, the internet service is good, the cable TV is average (no premium channels) but since it is a smart TV you can configure your Netflix account (if have). The breakfast in not buffet but have fruit, juice and eggs prepared on demand, cooker and waiter provide good service, the only issue is that service starts at 7:30 AM. Basically the only opportunity areas are in the bathroom, the shower goes from cold to hot and it is very difficult to get an average warm, and it is needed an anti slip mat. The other inconvenience is that all day the airplanes flight very low for landing at the airport and the noise is high, but it is not related to the hotel but to the zone. In summary is a very good option to stay in that zone if you don't have excessive budget restriction.
Stayed 5 nights in Sep 2019
Response from J. Towers' Crew on 2019/10/3
Dear Alberto. Thank you so much for your comments! we really appreciate that you took the time to write such a complete review about your stay. We are going to focus on improve the opportunity areas that you market and provide a better experience for all our guest. With your comments you are helping us to become not just a very good option but the best one! Thank you very much! We hope to see you soon again!

10/10 Excellent

Frank

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
AWESOME HOTEL - definitely need to stay here
Let me tell you... I read about all the hotels in the area... and this one had and "unusual" great review... so I book it thinking I would put it to the test. OMG - this hotel really live to all expectations.... I stayed in a VIP Suite, and it was incredible! the service is that of a 5 Stars place... anything you need in your room. I love a hotel with a great shower... specially in Mexico City where they are known for bad shower - THIS ONE HAD AN AWESOME ONE!
Stayed 2 nights in Sep 2019
Response from J.Towers Crew on 2019/9/18
Thanks a lot for your comments! we really appreciate it and feel honoured with your review and work on having better services and make you feel at home. Please come back anytime you want!

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What i liked most about the J Towers was the service i received at the front desk. It did not matter what time of day, there was always someone present to assist. English is my first language and the front desk made my travel to and from the hotel possible. I also was pleasantly surprised to find that even though the breakfast was continental that there was a chef preparing the breakfast.
Stayed 2 nights in Sep 2019
Response from J. Towers' Crew on 2019/9/17
Thank you so much! We really appreciate your comments and we'll focus on those points that made you feel comfortable and improve all our services in general. Because guests as you are the most important for us! We're glad that you have enjoyed your visit!

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
The suites are big and compfortable... Nice Island kitchen great Coffee Maker... Refrigerator compfertable bed huge brand new TV... Great big shower... Excellent!.... Doesnt have a bar/restaurant but located near dozens of choices walking distance... Staff is very nice and helpful.... Super nice... Will stay there again!!!
Stayed 2 nights in Aug 2019
Response from Reception on 2019/8/24
Thank you very much for your comments we are glad that your stay has been pleasant and we hope to see you very soon Best regards

10/10 Excellent

DAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice
Great room very clean good service,breakfast was made to order and good
Stayed 7 nights in Jul 2019
Response from Reception on 2019/7/30
Hello Dan, Thank you so much for enjoy your stay with us, we are happy to be at your service, We hope to see you soon.

8/10 Good

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jul 2019
Response from Recepción on 2019/7/24
Gracias por su puntuación estimado huésped, esperamos su experiencia con nosotros haya sido agradable y esperamos verlo muy pronto.

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Staff & service
Hot water shower need to improve.
Room is available but not allowed me to check in earlier. Hot water shower system need to improve.
Stayed 3 nights in Jun 2019
Response from Recepction on 2019/6/11
Dear guest We appreciate your comment, the time of check in is from 15:00 hrs, if you arrive earlier and we have the room available, at that time we deliver it without problem and without charges, otherwise we ask you to wait until this available. We will work on fixing the problem you had with the water.

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in May 2019
Response from Recepción on 2019/6/4
Estimado huésped. Agradecemos su puntuación y esperamos verlo nuevamente con nosotros..

10/10 Excellent

Simone, Belize City, Belize

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The cleanliness of the property. That is something very important to me. I liked the friendliness of the staff also.
Stayed 2 nights in May 2019
Response from Reception on 2019/5/29
Hello Simone, Thank you very much for your comments, we are here to make your stay a pleasant experience. we hope to see you soon

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent!
The place is clean and comfortable, people are really nice. It was a great experience and definitively will come back
Stayed 2 nights in May 2019
Response from JTowers` Team on 2019/5/28
We are pleased that you enjoyed your stay with us and we hope to see you soon to offer you another pleasant stay