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"Staff very nice and friendly. Help us with anything we needed. Didhier Serrano front desk staff very helpful and so polite. Jovani is another very helpful staff member very nice and polite also. They are the best and I would definitely stay at this resort again and I do recommend others to stay with them as well."

"Staff and clean room "

"The staff at the resort are amazing. Great location and food."

"The room was very clean and the staff was amazing. The corner 3 bedroom suite was a perfect location for sunrise and sunset. We saw whales, sea turtles and manta rays right from our balcony. I highly recommend this hotel and would definitely consider another stay in coming years. The only downfall we experienced was the spanish to english translation, as we do not speak any spanish."

"The entire hotel is kept spotless. Very efficient and friendly staff. Cleanup is ongoing throughout the day and night. "

"Everything was great "

"I think what stood out the most was how attentive the staff was at every area of the hotel, from the check-in, to wait staff, housekeeping and pool attendants. Everyone looked like they enjoyed working at Velas and passed that energy to every vacationer. "

"We stayed during a very difficult time, cartel decided to make their presence known, staff was wonderful & caring for our safety "

"Great"