2/10 很糟糕
真實旅客
家庭旅遊
2025 年 4 月 23 日
不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Disappointing Stay at Windsor Hotel
I recently stayed at Windsor Hotel, which boasts a rich history of over 150 years, but unfortunately, my experience was far from satisfactory.
Upon our arrival with two large pieces of luggage, we were greeted by a male staff member who promptly walked away to the restroom, showing no interest in assisting us. When we were checking out and walking to the door, the bellboy saw us but chose to walk away to assist other guests with their luggage for a ride in a Mercedes-Benz, leaving us to manage on our own. It’s unclear if he had any advantage in doing so.
We ended up putting our luggage back in the car ourselves while navigating several stairs at the entrance. While the female receptionist was helpful, the overall attitude of the staff left much to be desired. The cleanliness of the hotel was also concerning; I found a spider web above the bed, and the windows had clearly gone uncleaned for quite some time.
It’s disheartening to see such a historic establishment being let down by its current staff. I hope they can address these issues for future guests.
真實旅客
於 2025 年 4 月住了 2 晚
