高級寢具、舒適加層、迷你吧、客房內保險箱

墨爾本科莫飯店的評分

5 out of 5
墨爾本科莫飯店
630 Chapel Street, South Yarra, VIC

評論

9.2

太棒了

10 分,有夠讚;1000 則評論中有 700 則" "
8 分,不錯哦;1000 則評論中有 228 則" "
6 分,一般般;1000 則評論中有 50 則" "
4 分,不太好;1000 則評論中有 16 則" "
2 分,很糟糕;1000 則評論中有 6 則" "

9.4/10

整潔度

9.2/10

員工素質

9.0/10

設施服務

9.0/10

住宿環境和硬體

8.4/10

環保程度

評論

10/10 有夠讚

HUI CHUAN

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
超級滿意
房間附有小花園 令人驚豔 早餐豐盛 非常滿意
H8801 於 2018年4月18日回覆
Dear Hui Chuan, We are very pleased you had such a great stay. Thank you for sharing. Warm Regards, Vianne Birrell Acting General Manager

8/10 不錯哦

Hau Almuz

喜歡:整潔度、員工素質和住宿環境和硬體
modern and nice hotel
quite modern and nice. But twin bed very small, only 2 and half fts or 3fts. Not enough for a adult and kids sleep together.
於 2017 年 8 月住了 1 晚

10/10 有夠讚

Yin Yau,Hong Kong

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
very nice
already stay in this hotel for more than 4 times for business trip. very convenient, nice and clean. room is very big. will definitely choice this hotel if the price is suitable.

10/10 有夠讚

YU CHEN,Taiwan

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
luxurious experience
very great nights stayed in the COMO, the meals of room service were also fantastic, spacious suite, luxurious experience I had in Melbourne, more than expected, except that WIFI was not free...

10/10 有夠讚

mavis,taiwan

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
非常滿意,一定會再來
we choose our wedding date to stay at the hotel, and we had a wonderful night, will definitely come again.
Cleo Seaman 於 2015年3月21日回覆
Dear Mavis, Many thanks for your 5 star review. I am so thrilled your stay and wedding was all you hoped for. It was our absolute pleasure to ensure your wedding night was special. Your kind feedback will be shared with the team. We look forward to welcoming you again soon – maybe for your 1 year anniversary if not before... Kind regards Cleo Seaman General Manager The Como Melbourne

8/10 不錯哦

Robert

商務旅客
喜歡:整潔度、員工素質和設施服務
Good hotel in a convenient location. Nice quiet rooms. I went to the brasserie for breakfast but nobody around. Waited for 5 mins and then gave up and went out for breakfast.
於 2024 年 5 月住了 1 晚
Sophie Blondeau 於 2024年5月17日回覆
Dear Robert, Thank you for sharing your feedback regarding your recent stay with us. We are pleased to hear that you enjoyed our convenient location and found our rooms to be nice and quiet.We sincerely apologize for the inconvenience you experienced at our brasserie during breakfast. This is not the level of service we strive to provide, and we appreciate you bringing this to our attention. Rest assured, we will address this issue with our team to ensure it does not happen in the future.Your feedback is invaluable to us as we continually seek to improve our services. We hope to have the opportunity to welcome you back and provide you with an exceptional experience.Best regards,Sophie BlondeauGeneral Manager

10/10 有夠讚

Anthony

喜歡:整潔度、員工素質和住宿環境和硬體
.
於 2024 年 3 月住了 1 晚
Guest Services 於 2024年3月12日回覆
Dear Anthony,Thank you for your stellar review and generous rating! We're delighted to hear that you had a fantastic experience at our hotel. We appreciate your positive feedback and look forward to welcoming you back in the future.Best regards,Guest services.

10/10 有夠讚

Anthony

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 2 月住了 1 晚
Guest Services 於 2024年2月23日回覆
Dear Anthony,Thank you for the perfect score! We're delighted to know you had a fantastic experience. If there's anything more we can do for you, please let us know. We look forward to hosting you again.Best regards,Guest services.

10/10 有夠讚

Sobala

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The staff were lovely
於 2024 年 2 月住了 2 晚
Guest Services 於 2024年2月20日回覆
Dear Sobala,Thank you for your kind words about our staff! We are thrilled to hear that you had a positive experience with our team. Providing excellent service is our priority, and your feedback is truly appreciated. We hope to welcome you back for another delightful stay in the future.Best regards,Guest services.

10/10 有夠讚

Cathelijne

喜歡:整潔度、員工素質和住宿環境和硬體
Really nice apartment hotel in a great area of Melbourne. Many shops and food options (both for dining in as well as take away).
於 2024 年 2 月住了 3 晚
Guest Services. 於 2024年2月15日回覆
Dear Cathelijne,Thank you for your positive review! We're delighted to hear you enjoyed your stay at our apartment hotel and found the location to be great with plenty of shops and dining options. We appreciate your feedback and look forward to hosting you again in the future.

10/10 有夠讚

neville

喜歡:整潔度和住宿環境和硬體
Always a lovely place to stay, so handy to train station, cafes,shops, staff are very friendly, would definitely stay there again
於 2024 年 1 月住了 2 晚
Guest Services 於 2024年2月27日回覆
Dear Neville,Thank you for the kind words. Hope to see you again soon.

8/10 不錯哦

Sanaz

喜歡:員工素質
於 2024 年 1 月住了 3 晚
Guest Services 於 2024年2月27日回覆
Dear Sanaz,Thank you for the kind words. Hope to see you again soon.

10/10 有夠讚

Shannon

商務旅客
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 1 月住了 5 晚
Guest Services 於 2024年2月27日回覆
Dear Shannon,Thank you for the kind words. Hope to see you again soon.

10/10 有夠讚

Paul

於 2023 年 12 月住了 3 晚
Guest Services 於 2024年2月27日回覆
Dear Paul,Thank you for the kind words. Hope to see you again soon.

10/10 有夠讚

Celeste

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Como catchup.
The Como always feels like an old friend-welcoming!
於 2023 年 12 月住了 1 晚

10/10 有夠讚

真實旅客

商務旅客
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 2 晚

8/10 不錯哦

Christine

於 2023 年 12 月住了 1 晚
Guest Services 於 2024年2月27日回覆
Dear Christine,Thank you for the kind words. Hope to see you again soon.

10/10 有夠讚

Amy

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Great service
From check in to check out the service was seamless. We really enjoyed using the indoor pool and jet bath on a wet day. Our room was super quiet, didn’t hear any noise outside our room. Only downside was the water pressure from the shower.. it was like a weak watering can - super disappointed with that.
於 2023 年 12 月住了 1 晚

10/10 有夠讚

Declan James

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Very large room. Breakfast was lovely and staff were all very friendly.
於 2023 年 11 月住了 2 晚

6/10 一般般

Michael

喜歡:員工素質
Older decor, needs refurbishing
於 2023 年 11 月住了 1 晚

10/10 有夠讚

Lovnish

於 2023 年 11 月住了 1 晚

8/10 不錯哦

Raymond

喜歡:整潔度和員工素質
Lovely hotel great location good value
於 2023 年 11 月住了 1 晚

10/10 有夠讚

Tara

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Every staff member we met was lovely, we arrived late after our wedding and were greeted with a card, chocolates and sparkling to celebrate. The breakfast was great. We spent the day swimming in the pool and wandering around South Yarra, shopping and eating out. Our room was large and quiet.
於 2023 年 9 月住了 2 晚

10/10 有夠讚

Des

喜歡:整潔度、員工素質和住宿環境和硬體
Very nice establishment
於 2023 年 9 月住了 2 晚

8/10 不錯哦

Ann

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Plenty of room !!!!
Wonderfully large room and bathroom with separate tub. Biggest room I have ever stayed in. Room service food was better than most I have experienced elsewhere.
於 2023 年 8 月住了 1 晚

10/10 有夠讚

Sharon

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The Como is my favourite place to stay , love the ambience and convenience of the hotel and Staff are always great .
於 2023 年 8 月住了 1 晚
Anne Marie Lennon 於 2023年8月21日回覆
Dear Sharon, Thank you so much for the kind words about The Como Melbourne - MGallery. We pride ourselves on providing our guests with a warm and welcoming atmosphere, convenient services, and friendly staff. It is great to hear that we were able to make your stay an enjoyable one. Your feedback is highly appreciated, and we look forward to having you as our guest again in the future. Sincerely, Anne Marie Lennon General Manager

10/10 有夠讚

Sharon

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Love staying at the Como it has a homely feeling about it and the staff are great .
於 2023 年 8 月住了 1 晚
Anne Marie Lennon 於 2023年8月21日回覆
Thank you Sharon,We really appreciate your kind words.Regards,Anne Marie LennonGeneral Manager.

8/10 不錯哦

Louise

於 2023 年 8 月住了 1 晚
Anne Marie Lennon 於 2023年8月21日回覆
Dear Louise,Thank you for your rating.We really appreciate it.Regards,Anne Marie LennonGeneral Manager

8/10 不錯哦

Andrew

商務旅客
喜歡:整潔度、員工素質和客房舒適度
於 2023 年 7 月住了 6 晚
Anne Marie Lennon 於 2023年8月21日回覆
Dear Andrew,Thank you for taking the time to rank us after your recent stay.We hope to welcome you back again in the future.Regards,Anne Marie LennonGeneral Manager

8/10 不錯哦

peter

情侶出遊
喜歡:整潔度、員工素質和住宿環境和硬體
We were upgraded to a Gold Suite due to room occupancy levels. Whilst some people would absolutely adore the facilities that we were upgraded to, it was too much for us, two levels with stairs that were extremely precarious, a lounge area that was more style than substance. A piano!! but overall, the hotel is very good, the staff friendly and efficient and we would have no qualms in staying again.
於 2023 年 7 月住了 2 晚
Guest Services 於 2023年7月22日回覆
Thank you for your comments Peter. I'm sorry to hear you weren't able to fully enjoy the upgrade. We hope to see you again soon.

10/10 有夠讚

Orhun

情侶出遊
喜歡:整潔度、員工素質和住宿環境和硬體
It's the staff. I would happily go and stay in a leaky tent if the staff at Como were there. Genuinely friendly, helpful and making you feel welcome. Thank you. We will be back.
於 2023 年 7 月住了 1 晚
Anne Marie Lennon 於 2023年7月4日回覆
Dear Orhun,Thank you for your lovely feedback. We really appreciate it.We look forward to welcoming you back in the future.With best wishes,Anne Marie LennonGeneral Manager

10/10 有夠讚

Celeste

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
The Como is by far our fav hotel to enjoy us to it’s fabulous location and su-Rob suites.
於 2023 年 6 月住了 1 晚
Guest Services 於 2023年6月15日回覆
Dear Celeste,Thank you so much for your kind words. Look forward to seeing you again soon.Scott Smith.

10/10 有夠讚

Chris

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Always love staying at the Como.
於 2023 年 4 月住了 2 晚
Dhaval Desai, Reservations Manager 於 2023年4月26日回覆
Dear Chris, We are delighted and glad that you enjoy your stay here at The Como. Thank you for your ratings and we look forward to welcoming you again soon!Kind regards,

10/10 有夠讚

Andrew

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 4 月住了 1 晚
Anne Marie Lennon 於 2023年4月27日回覆
Dear Andrew,Thank you so much for you rating.We really appreciate it.Regards,Anne Marie LennonGeneral Manager

10/10 有夠讚

Heidi

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Love the Como!
Amazing stay at Como! Staff were incredibly friendly & helpful
於 2023 年 4 月住了 1 晚
Anne Marie Lennon 於 2023年4月27日回覆
Dear Heidi,Thank you for taking the time to comment on your recent stay.We really appreciate the feedback.Regards,Anne Marie LennonGeneral Manager

8/10 不錯哦

Rebecca,Bendigo

情侶出遊
喜歡:整潔度、員工素質和住宿環境和硬體
.
於 2023 年 4 月住了 1 晚
Anne Marie Lennon, General Manager 於 2023年4月26日回覆
Dear Rebecca,Thank you for your ratings and delighted you enjoyed your stay. With best wishes,

8/10 不錯哦

Janelle

情侶出遊, 家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great stay
於 2023 年 3 月住了 1 晚
Anne Marie Lennon 於 2023年3月15日回覆
Dear Janelle,We appreciate you taking the time to review us.Thank you and we hope to welcome you back again soon.with best wishes,Anne Marie LennonGeneral Manager

10/10 有夠讚

Mark

商務旅客
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 3 月住了 2 晚
Anne Marie Lennon 於 2023年3月15日回覆
Dear Mark,Thank you for your rating....Delighted you enjoyed your stay.with best wishes,Anne Marie LennonGeneral Manager

10/10 有夠讚

Tanera

於 2023 年 3 月住了 1 晚
Anne Marie Lennon 於 2023年4月27日回覆
Dear Tanera,Thank-you for your rating we are really appreciative.We hope to welcome you back again soon.Regards,Anne Marie LennonGeneral Manager

8/10 不錯哦

Peter

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great value very good sized rooms
於 2023 年 3 月住了 2 晚
Anne Marie Lennon 於 2023年3月10日回覆
Dear Peter,Thank you for taking the time to write a review.We appreciate your feedback.with best wishes,Anne Marie LennonGeneral Manager

10/10 有夠讚

cherie

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Stayed for a week The staff were friendly, efficient and helpful…so superb that l will now stay there every month when l come to Melbourne
於 2023 年 2 月住了 7 晚
Anne Marie Lennon 於 2023年3月10日回覆
Dear Cherie,I am delighted that you enjoyed your stay.We look forward to becoming your new home.with best wishes,Anne Marie LennonGeneral Manager

10/10 有夠讚

Gal

於 2023 年 2 月住了 3 晚

4/10 不太好

Nicola

家庭旅遊
喜歡:員工素質
不喜歡:整潔度、設施服務和住宿環境和硬體
the property did not look like the photos on the Expedia website. The hotel is old, weathered and needs a very detailed refurbishment and refresh. The bathroom / showers were original, the carpet was old. Only one lift was in use which was incovenient. The in dining was limited.
於 2023 年 2 月住了 1 晚
Anne Marie Lennon 於 2023年2月27日回覆
Dear Nicola,Thank you for taking the time to relay your feedback with respect to your recent stay.I apologise that you were so disappointed with your stay.I take your comment son board. Once again please accept my apologies.Regards,Anne Marie LennonGeneral Manager

10/10 有夠讚

Julie

商務旅客
喜歡:整潔度、員工素質和設施服務
Friendly
於 2023 年 2 月住了 1 晚
Anne Marie Lennon 於 2023年2月20日回覆
Dear Julie,Thank you for your review.We appreciate it !Best wishes,Anne Marie LennonGeneral Manager

10/10 有夠讚

Howard

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great location just two train stops out of CBD
於 2023 年 2 月住了 5 晚
Anne Marie Lennon 於 2023年2月13日回覆
Dear Howard,Thank you for your review. I am so pleased to learn that you enjoyed our location.with best wishes,Anne Marie

8/10 不錯哦

真實旅客

商務旅客
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
방 넓은 곳을 찾는다면 추천
시설이 오래됐지만 방과 화장실도 크고 위치도 사우스야라 중심에 있어 이동에 편했습니다.
於 2022 年 10 月住了 6 晚
Anne Marie Lennon 於 2023年2月6日回覆
Dear guest,Thank you for taking the time to comment your recent stay.I am so pleased to learn that you enjoyed the location of our property in South Yarra.We look forward to welcoming you back in the future.with best wishes,Anne Marie LennonGeneral Manager

10/10 有夠讚

Tanya

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
於 2023 年 1 月住了 1 晚
Anne Marie Lennon 於 2023年3月10日回覆
Dear Tanya,Thank you for taking the time to rate us.We look forward to welcoming you back again soon.Regards,Anne Marie LennonGeneral manager

6/10 一般般

rosa

團體旅遊
喜歡:整潔度和員工素質
bath tub too high for the shower.
Anne Marie Lennon 於 2023年2月6日回覆
Dear Rosa,Thank you for taking the time to comment on your recent stay.Please be advised that we have many different bathroom configurations. I suggest that if you return you request a walk in shower which may be better suited to your needs.We look forward to welcoming you back again in the future.with best wishes,Anne Marie LennonGeneral Manager

8/10 不錯哦

Wayne

商務旅客
喜歡:整潔度、員工素質和客房舒適度
Como M gallery
Great hotel with larger rooms than the most. Staff very attentive and helpful. Location can’t be beaten right in chapel street close to chapel st shopping and only a station or two away from the city by train from south Yarra station. Room facilities need a little upgrading in terms of the electrical , data outlets and general positioning of power outlets. Potentially an upgrade of the tvs also needed to give access to HD for all channels. Great indoor/outdoor pool on rooftop Gym could use a squat rack but that’s being picky!
於 2023 年 1 月住了 1 晚
Anne Marie Lennon 於 2023年1月11日回覆
Dear Wayne,Thank you for taking the time to write a review.I am delighted to learn that overall you really enjoyed our location, accommodation and service provided.I also note your feedback in relation to TV's and can assure you that there is an update on the way very soon.Wayne thanks again for taking the time and we hope to welcome you back to The Como Melbourne in the future.with best wishes,Anne Marie LennonGeneral Manager

6/10 一般般

Fiona

家庭旅遊
不喜歡:整潔度
The cleanliness of the room was dusty all over. The top of the mirror, the back of the TV, the skirting boards. When we moved rooms the hotel staff said the cleaners double checked the room. This did not appear to be the case. It took a long while for staff to communicate room changes.
Anne Marie Lennon 於 2022年12月28日回覆
Dear Fiona,Thank you for taking the time to write a review.Please accept my apologies for the lack of attention to detail in relation to the cleanliness of your room. I also apologise for the lack of communication between departments.I can assure you your feedback has been taken seriously and we are working hard to improve on this.Once again that you for taking the time to convey your feedback.Sincerely,Anne Marie LennonGeneral Manager