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普倫科林斯街服務公寓的評分

4 out of 5
普倫科林斯街服務公寓
325 Collins Street, Melbourne, VIC

評論

7.6

不錯哦

10 分，有夠讚；438 則評論中有 116 則" "
8 分，不錯哦；438 則評論中有 184 則" "
6 分，一般般；438 則評論中有 78 則" "
4 分，不太好；438 則評論中有 41 則" "
2 分，很糟糕；438 則評論中有 19 則" "

7.0/10

整潔度

6.6/10

員工素質

6.0/10

設施服務

6.6/10

住宿環境和硬體

評論

6/10 一般般

真實旅客

喜歡：整潔度
於 2018 年 11 月住了 4 晚

4/10 不太好

真實旅客

不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2018 年 11 月住了 2 晚

2/10 很糟糕

patricia

不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
A 4 star joke
we accepted having to travel across town to get the key, we accepted having to lug our cases up and down the stairs as there was no lift access to the 13th floor but I would not recommend. The service consisted of changing towels and emptying bin, no new linen, no bed made, no vaccuming. The bathroom was extremely dirty, floors creaked and you could hear the constant drone of the lift. I cannot believe Hotels.com rate this as 4 stars... a joke. We have stayed in may countries and have never experienced such poor service and dirtiness. No wifi,
於 2018 年 10 月住了 5 晚

4/10 不太好

真實旅客

不喜歡：員工素質和住宿環境和硬體
Worst bathroom ever. Noisy toilet & water from shower goes everywhere. No real shower door
於 2018 年 10 月住了 1 晚

8/10 不錯哦

真實旅客

喜歡：整潔度、住宿環境和硬體和客房舒適度
不喜歡：員工素質
Having to travel 20 minutes with luggage after a flight to get the keys to the apartment is just stupid in this day and age..... You should change to a key pad so that travellers never have this issue. Luckily i also had an Australian sim card otherwise i would have been screwed as needed to call multiple times the after hours service desk.
於 2018 年 9 月住了 1 晚

2/10 很糟糕

真實旅客

不喜歡：員工素質、住宿環境和硬體和客房舒適度
Tap in card to the apartment was not working and receptionist was not very helpful in solving the problem.
於 2018 年 8 月住了 1 晚

10/10 有夠讚

Kerry，Geelong

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Close to everything you need
Tram stop just outside your door, 5 min walk to Bourke Street Mall, and everything else you need is so close by. Perfect location, quite apartment which was very clean and had everything you need in it. Will stay there again for sure.
於 2018 年 6 月住了 3 晚

4/10 不太好

真實旅客

於 2018 年 5 月住了 3 晚

4/10 不太好

真實旅客

不喜歡：住宿環境和硬體和客房舒適度
Not great
I didn't read the fine print and found out after I booked that I had to pick up the key from Carlton which is about half an hour walk away. How annoying! When I got to the hotel I had to go to level 15 but the elevator only goes to 14?! With the exception of the kitchen area, the apartment was very tired and drab. The blinds are not block out so city lights are visible when you're trying to sleep. You will need to bring someone who has a degree in electrical engineering to operate the 10+ year old TV and digital box. The bed should have had 6 legs but one was broken off resulting in a bed which leans to one side.
於 2018 年 4 月住了 2 晚

2/10 很糟糕

真實旅客

不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Visitor's nightmare
This 'Hotel' doesn't have its name PLUM displayed. It doesn't have a reception. We did not have a code to punch in so were not able to enter. It was late Easter Monday. Thankfully Expedia found a room for us at the nearby Causeway 353 hotel which was excellent. PLUM is not a hotel- it is an apartment block.
於 2018 年 4 月住了 4 晚

4/10 不太好

真實旅客

不喜歡：整潔度、住宿環境和硬體和客房舒適度
central
Was very disappointed. Blinds broken, no blockout one. Filthy carpet. Horrible smell in room. Pillow smelled horrible. An overall unclean feel to it. Stayed b4 at plum apartments in Southbank and that was good.
於 2018 年 2 月住了 2 晚

4/10 不太好

真實旅客

喜歡：整潔度、住宿環境和硬體和客房舒適度
Nice place but keys other side of the city
The actual room is great however not being able to leave bags at the venue and having to collect keys from Carlton was unexpected when I booked. It was in the fine print however I don't usually check where I collect keys from. I will do now but just in this case it soured my experience.
於 2018 年 2 月住了 1 晚

6/10 一般般

Annie，NSW

不喜歡：整潔度
Convenient to city attractions
The room was at Level 15. I had to haul a heavy suitcase up two short flights of stairs. The tv had a loud hum obvious at all volumes. The bed was comfortable. The general appearance was a little shabby with the carpet joint split, missing edging on carpet and not quite clean enough bathroom facilities. Blind fittings were unsecure
於 2018 年 1 月住了 3 晚

2/10 很糟糕

真實旅客

喜歡：員工素質
不喜歡：整潔度、住宿環境和硬體和客房舒適度
Wish I had read reviews prior to booking!
We stayed at Plum on Collins St for one night. Having to collect the keys from the other end of the city and return them there the next day was very inconvenient. Our room was supposed to have a balcony but it didn't and we couldn't even open the windows. This wouldn't have been such an issue if the room was clean but everything, including the vents suppling all our air, was absolutely caked in dust. The walls and couch were filthy, the carpet had massive threads missing, there was food left in the freezer and fake eyelashes and mould in the bathroom. The bed was two very uncomfortable single beds pushed together with sheets that didn't even cover the whole mattress. I called immediately to complain and was told I would receive a call from management. I didn't get a call (although they claimed they tried to call when I rang back two hours later) We didn't have time to make other arrangements so had to stay there the night. I woke up very congested from all the dust in the air. The only positive was that management refunded our booking fee after hearing and being shown photos of how poor the room was.
於 2017 年 12 月住了 1 晚

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質和客房舒適度
Great location
We enjoyed our stay in Plum Collins, although we were disappointed about the lack of Wifi. We would think that Wifi is standard, especially in the centre of the city. There was also no hangers in the wardrobe. Aside from that, the location of these apartments is fantastic, only a few minutes walk to Flinders St Station and also Bourke St mall.
於 2017 年 12 月住了 4 晚

2/10 很糟糕

john，melbourne

不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Massive pain
Have to fetch key from Carlton. Location unmarked. Inside need maintenance.
於 2017 年 12 月住了 1 晚

4/10 不太好

真實旅客

不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
The room looked nothing like the pictures. The cleanliness of the room was really bad. There is no reception on site or help on site and the place to get your keys is not in the tram free zone. There is no where convenient to leave your bags for the day. The staff were hovering outside your room for you to leave so they could “clean” it. The only good part of this hotel is the location is excellent.
於 2017 年 11 月住了 2 晚

8/10 不錯哦

Max，Melbourne

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
COMFY HOTEL BUT DREADFUL ARRANGEMENT COLLECT KEY
This a very comfortable well appointed hotel suitable for a stay of a few days in the centre of the city which allows visitors to walk to most of the city's features. However the silly arrangement of having to walk several blocks, or catch a tram to Carlton meant it was a very poor start on a hot and humid day.
於 2017 年 11 月住了 2 晚

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Nice hotel.
Inconvenient key pickup, as hotel location is not at key pickup
於 2017 年 10 月住了 2 晚

10/10 有夠讚

megan，Victoria Australia

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Right in the heart of the cbd is so convenient
My husband and I were extremely pleased with the apartment. It had everything we needed and was the most comfortable bed i had stayed in for a while. Thank you for making our weekend without the kids a good one :)
於 2017 年 7 月住了 2 晚

6/10 一般般

Tyrone

不喜歡：員工素質
Chek in if you can find it!
Didn't realise (in the small print) that checkin was actually 500 metres down the road from the apartments - requiring the extra taxi expense. Information like this should be highlighted not hidden
於 2017 年 7 月住了 1 晚

6/10 一般般

真實旅客

great hotel and perfect location
first of all, reception desk is on Swanson St and where you actually stay is on Collin St (1.7km walking distance). ive got a very nice room but the floor makes a rumbling sound, air vent doesnt work in the toilet, there is no room cleaning during the day and the view from balcony is blocked by instruction buildings.
於 2017 年 7 月住了 3 晚

8/10 不錯哦

Mirjami H.，St. Petersburg, Florida

Very centrally located nice apartment. No wifi
The location is excellent. The place is clean and in a nice building. A full kitchen gave the option to have breakfast in the unit and plan the day's activities. Only drawback was the lack of wifi.

2/10 很糟糕

Brendon，Benalla

不喜歡：整潔度、住宿環境和硬體和客房舒適度
Find somewhere else.
This room was so poor that we received a full refund and stayed elsewhere for the rest of our stay. We are not generally complainers, and have never moved motels mid-stay before. Some of the low lights of this room: - carpet was stained in various locations - carpet was ripped (separated by more than several cm in places) nearly the whole way across the room - kitchen flooring was timber, and lounge was carpet, and the metal strip which covers the join was missing for 2/3 of the junction. This left a sharp trip hazard which our daughter tripped on. - carpet was dirty, it had solids stuck on it which could be removed by scratching with your shoe - access to the room required going up the elevator, and then up a flight a stairs. Not a huge drama, until you have to take kids & belongings up. - a no smoking sticker on the window, less than 2 feet from the bed, was covered in mould - open packets of food in the cupboards & freezer - no valance on the bed, it was just sheets on the top of the bed and an exposed bottom of the bed - the television was 23inch, advertised as 32inch - mini fridge, advertised as a full sizes fridge - called to complain about the state of the room, and was told my phone call would be returned within 10 minutes. I had to call back an hour later. The second person I spoke to was extremely helpful, and organised a full refund within minutes.
於 2017 年 7 月住了 3 晚

4/10 不太好

P，Australia

喜歡：員工素質
不喜歡：住宿環境和硬體和客房舒適度
For location only
Picked for location and looked nice on website. Later found out check in was a 10 minute drive away - not ideal when you arrive at midnight! Picked up keys and guy working was quite friendly. Arrived at apartments (with barely anything marked with Plum) to find you had to take lift to the floor above to then walk downstairs to get to our level (given the guy had explained this). The room was small but clean. We had booked it as a share for 3 adults, yet fold out couch not made. The floor was extremely creaky making it difficult to walk around quietly! The next day upon showering discovered there was only two towels. On calling reception I was offered to come to the office 10 mins away to pick one up to which I declined. They then offered to taxi one over which I felt bad accepting. He suggested that the next day housekeeping would be there and could drop one off which I thought was a reasonable compromise. It never came... This really was just a place to sleep with good location but I don't think I will be back

6/10 一般般

Cara，Sunshine Coast

不喜歡：住宿環境和硬體
Good Location
Floor very creaky, half the lights not working, remote for DVD not working (flat battery), TV hard to operate as no instructions. Only rated staff with this as there were no staff at all.

6/10 一般般

真實旅客

喜歡：整潔度、員工素質和客房舒適度
Average hotel, average price was advertised with balcony got to my room and their was no balcony.

4/10 不太好

Jenny，New Zealand

不喜歡：整潔度、員工素質和住宿環境和硬體
Good location spoilt by a number of issues
I booked this apartment as the location looked good. I guess I was silly not to read reviews before I booked, and only checked at the airport before I flew out to Australia. On these reviews it stated the keys have to be fetched at another venue. I was not told anywhere that this was the case so luckily I read the reviews, otherwise I would have been in a pickle! So, on arrival I had to catch a taxi up to collect the keys and then a taxi to the apartment. As I'm older and it was at night I did not think I could cope with walking, trams etc. When I got dropped off at the street number there was no sign to show that it was the apartment. Then I was on the 15th floor and the lift stops at the 14th floor and I had to lug my suitcase up a flight of stairs.The TV remote didn't work which was the final irritation of a long night! Although they advertise it as a serviced apartment, on the blurb inside it spoke about light servicing only. And this was only during the week. Department certainly could do with a revamp, very old and grubby.

6/10 一般般

Eric，Hong Kong

喜歡：整潔度、員工素質和客房舒適度
With all you need
Room with all you need, but the washing machine was out of order...a bit disappointed

2/10 很糟糕

真實旅客

不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
A shocker
A shocker,not even a name outside the hotel to identify its location

8/10 不錯哦

jacky，portland

喜歡：整潔度、員工素質和客房舒適度
Location perfect
The location perfect tram right outside door. The rooms had no clocks and couldn't get internet most of the time..but would stay there again just for location

8/10 不錯哦

mike，author, gold coast

喜歡：整潔度、住宿環境和硬體和客房舒適度
不喜歡：員工素質
Handy spot, shame check in was 2 Klm's away
Great facility and location. 8 pm check in was such a drama as check in was 10 blocks away and staff was a jnr. Check in was not identified clearly, even at check in location. Apart from that the facility was great

2/10 很糟糕

Tony，South Australia

喜歡：員工素質
不喜歡：整潔度、住宿環境和硬體和客房舒適度
Disappointing Experience
The ONLY saving grace is its LOCATION The fact that you have to go 2 Blocks away to get your Keys is less than welcoming to any visitor in Melbourne

6/10 一般般

Bianca

喜歡：整潔度、員工素質和客房舒適度
Great location
Location is fantastic, room was good value but facilities were average. Having to collect keys from Carlton was annoying, especially when this wasn't explained at time of booking

4/10 不太好

Patricia

Plan to pick up your keys halfway across town
Once we were checked in ....the apts were ok. What was disappointing is arriving in a new city and having to go to another location to pick up the keys. Plan on paying about $12 for a taxi from the registration to get back to the apts.

8/10 不錯哦

Andrew，Adelaide

喜歡：整潔度和員工素質
Great location
Close to the centre of the CBD, tram outside the door with breakfast and lunch eateries just over the road. Easy to walk to Southbank or CBD. Good sized unit and it is in need of some updating but this did not detract from the stay for us.

2/10 很糟糕

Laura，Sydney, Australia

不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Misled
Wotif should have made it clearer that you needed to travel outside the cbd to get the key

8/10 不錯哦

phil，tasmania

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Convenient location
Good central location in cbd. Only down side was the shower went hot and cold and head came off the wall. A bit of a trek to collect keys from a different location.

4/10 不太好

真實旅客

不喜歡：員工素質、住宿環境和硬體和客房舒適度
The place was disappointing. Just about the only positive thing I can say is the location - very central. However, the difficulties started with check-in. While the accommodation states in its advertising that it has a 24-hour concierge desk, no such desk was visible. This meant check-in was at another location, quite far from the building. Late at night, this entailed an extra taxi fare and a lot of inconvenience. The advertising is misleading. The different check-in location was only revealed AFTER payment, and with a no refund policy, I had no option but to continue with the booking. Had I known this earlier, I would not have used this accommodation as there were several other options available in the area at comparable prices. Also, the apartment itself didn't look much like the pictures on the website. And, while clean, the furniture and fittings were very worn and tired. How on earth this place has a 4 and a half star rating (as advertised) beggars belief.

2/10 很糟糕

veronica，Perth WA

不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Not for everyone
Stayed here before many times and absolutely loved it, but not so much this time. Our 14th floor apartment on 2-levels had small double bedroom with no aircon, then steep flight of stairs to bathroom, lounge and kitchen. All in need of some TLC or a good scrubbing! Very disappointing as the location in Collins Street is brilliant. We had to move as navigating the staircase without a hand rail was an accident waiting to happen. No on-site parking but some paid for close by; no wifi availability in this day and age is archaic! Staff member at key pick up had no idea of close-by parking and recommended Southern Cross Station parking which was not close. Found alternative parking two blocks away with cheap night rate up to 6am.

2/10 很糟糕

真實旅客

不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Not so good experience

4/10 不太好

Nicky，Gold Coast, Qld

喜歡：員工素質
不喜歡：整潔度、住宿環境和硬體和客房舒適度
Bit daggy for me.
One night stay to chill out after a muck up with flights so pretty tired. Staff member who assisted with key pick up was fine. Actual apartment just did nothing for me. Poorly designed. Stainless steel shower floor a bit weird. Kitchen not adequately equipped. Glad it was only one night but overpriced. Just being honest not a nice apartment.

4/10 不太好

jason，qld

喜歡：員工素質
不喜歡：住宿環境和硬體
Prune or Plum..
Well located hotel, right there n the city, which was great, it felt pretty old and worn out, but you get what you pay for, it's cheap. Major downer for me was the need to hike across town to pick up the key (Clarlton), I did have much time and did not factor this in.

2/10 很糟糕

john，ballarat

不喜歡：員工素質和客房舒適度
excellent location
queen size was requested and paid for , however double bed was provided

6/10 一般般

真實旅客

不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Decent location to hot tourist spots. The room however could have been more pleasant. The shower leaked water all over the bathroom floor. The water system was terrible, wouldn't stay warm.

8/10 不錯哦

真實旅客

Central city location, conveient to trams and shopping.

4/10 不太好

真實旅客

喜歡：整潔度和員工素質
不喜歡：住宿環境和硬體和客房舒適度
Old
Very outdated & smelly could see it had been cleaned but felt dirty, water damage in the roof that looked terrible, was too afraid to walk in the laundry as it felt like your foot was going to go through the floor same as the shower, would not stay again & would not recommend

4/10 不太好

真實旅客

喜歡：員工素質
不喜歡：住宿環境和硬體和客房舒適度
Noisy, entry swipe key worked intermittently
Could hear the tram bell from 13 th floor. Sound proofing was not very effective

2/10 很糟糕

真實旅客

不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Worst CBD accommodation.

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度