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墨爾本普雷斯頓諾富特飯店的評分

4.5 out of 5
墨爾本普雷斯頓諾富特飯店
215 Bell Street, Preston, VIC

評論

8.8

有夠讚

10 分，有夠讚；159 則評論中有 93 則" "
8 分，不錯哦；159 則評論中有 36 則" "
6 分，一般般；159 則評論中有 20 則" "
4 分，不太好；159 則評論中有 7 則" "
2 分，很糟糕；159 則評論中有 3 則" "

9.2/10

整潔度

9.0/10

員工素質

8.4/10

設施服務

8.8/10

住宿環境和硬體

8.6/10

環保程度

評論

8/10 不錯哦

David

Was an enjoyable stay, staff were very helpful and made feel welcome.
於 2024 年 4 月住了 4 晚
Dinesh 於 2024年5月1日回覆
Dear David,Thank you for your feedback and we are looking to welcoming you back to Novotel Preston.RegardsDinesh

8/10 不錯哦

Helen

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Good a commodity on and relatively quiet, easily accessible. Breakfast is over-priced and have to pay separately for a barista coffee. Should at least have some bottled water in the fridge in the room as well.
於 2024 年 3 月住了 2 晚
Dinesh 於 2024年3月25日回覆
Dear Helen,Thank you for your feedback and we are pleased to hear you had a comfortable stay. We are looking forward to welcoming you back to Novotel Preston.RegardsDinesh

6/10 一般般

Dianne

商務旅客
喜歡：整潔度
不喜歡：員工素質
I found the reception staff to be a little less than helpful, however I know that they are front line and often get the brunt of people's frustration. I was awoken at 3.30am by the rubbish truck emptying the large blue bins, that was very annoying. One of the rooms I stayed in the bathroom was so small if I was a very large person I would have struggled to get in and move around. (511)
於 2024 年 3 月住了 2 晚
Dinesh 於 2024年3月12日回覆
Dear Dianne,Thank you for your feedback and please accept my apologies if you felt that our team members were unhelpful.It is often difficult for us to control events outside the hotel however the team would have been happy to offer you a different room. We do hope to offer you a better experience on your next visit.RegardsDinesh

6/10 一般般

ahmad，christchurch

不喜歡：員工素質
Hidden costs and rude staff
於 2024 年 2 月住了 1 晚
Dinesh 於 2024年2月8日回覆
Hi Ahmad, thank you for your feedback. We noted that the only extra cost that you have paid for is for the Car parking. This charge is mentioned in the reservation confirmation from Expedia and is also mentioned on the website. Kind regards,

8/10 不錯哦

Brendon

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Good size room and comfortable, room oddly contained an oven but no oven mitts etc. so difficult to use. Would be nice to have some vending machines or similar in the building as there are no convenience stores nearby, if getting in late there are no food options as room service ends before 10pm.
於 2024 年 1 月住了 1 晚
Dinesh 於 2024年2月1日回覆
Hi Brendon, many thanks for your feedback. We are pleased to hear that you enjoyed your stay with us. Kindly do note that we have an overnight room service menu available after 10pm. We are looking forward to seeing you again at the Hotel. Kind regards,

2/10 很糟糕

Brandon

商務旅客
喜歡：整潔度、設施服務和住宿環境和硬體
不喜歡：員工素質
Booked for 2 nights. 29th Jan, and 30th Jan - leaving on the 31st Jan. Arrived at 3am on the 30th (3 hours past midnight on the day of the first night I had booked being the 29th. Told by rude staff lady working that the system had no rooms available. Which I found hard to believe seeing as there are over 350 rooms and it was a Monday. Arrived back as requested on 3pm on the 30th to find out I have been blacklisted. Thanks for the fantastic stay
於 2024 年 1 月住了 2 晚
Dinesh 於 2024年1月31日回覆
Hi Brandon, thank you for your feedback. We understand that there was some confusion with regards to your arrival date as it showed arrival date as 30.01.24 in our system since booking was effected at 1:55 AM on the 30.01.24. However, any form of violence, intimidation and abuse towards staff will not be tolerated. Kind regards

10/10 有夠讚

Inika

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Courteous staff. Very clean room.
於 2024 年 1 月住了 2 晚
Dinesh 於 2024年1月31日回覆
Hi Inika, Thank you for your feedback. We are glad to hear that you enjoyed your stay with us. We are looking forward to seeing you again. Kind regards,

8/10 不錯哦

tony

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2024 年 1 月住了 3 晚
Dinesh 於 2024年1月23日回覆
Hi Tony, Thank you for your feedback. We are glad to hear that you enjoyed your stay with us and are looking forward to seeing you again. Kind regards,

10/10 有夠讚

Michelle

於 2024 年 1 月住了 1 晚
Dinesh 於 2024年1月23日回覆
Hi Michelle, Thank you for your feedback. We are happy to hear that you enjoyed your stay with us and are looking forward to seeing you again. Kind regards,

10/10 有夠讚

Natalia

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Everything is great in this hotel. We got the suites on the top floor looking out the city.A
於 2024 年 1 月住了 2 晚
Dinesh 於 2024年1月23日回覆
Hi Natalia, Thank you for your feedback. We are glad to hear that you enjoyed your stay with us and are looking forward to seeing you again. Kind regards,

8/10 不錯哦

真實旅客

商務旅客
喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 1 月住了 2 晚
Dinesh 於 2024年1月31日回覆
Hi, thank you for your feedback and stay with us. We are glad to hear that you enjoyed your stay with us. We are looking forward to seeing you again. Kind regards,

10/10 有夠讚

Sue

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great stay again. Comfortable bed and bedding. Room with everything I needed. Quiet. Convenient location for trains and trams. Will return.
於 2024 年 1 月住了 1 晚
Dinesh 於 2024年1月23日回覆
Hi Sue, Thank you for your feedback. We are glad to hear that you enjoyed your stay with us and are looking forward to seeing you again. Kind regards,

8/10 不錯哦

Charlie

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The property was amazing but the $20 parking was a sting.
於 2023 年 12 月住了 1 晚
Dinesh 於 2023年12月27日回覆
Dear Charlie,Thank you for your feedback and we are looking to welcoming you back to Novotel Melbourne Preston.RegardsDinesh

4/10 不太好

takeshi

於 2023 年 12 月住了 1 晚
Dinesh 於 2023年12月7日回覆
Hi Takeshi, many thanks for your feedback and we are looking forward to welcoming you again at the Novotel Melbourne Preston. Kind regards

10/10 有夠讚

Andrew

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Awesome
Very clean and bright first impression...to be able to check in late was a bonus... The check in was very pleasant and took no time at all... My partner & I enjoyed our stay that much we booked another night...we requested a late check out thinking only one hour extra but was given 2 hours extra... Definitely we will stay at the Novotel Preston again
於 2023 年 11 月住了 1 晚
Dinesh 於 2023年12月7日回覆
Hi Andrew, thank you for your feedback. We are pleased to hear that you have thoroughly enjoyed your stay with us. We are looking forward to welcoming you again at the Hotel. Kind regards,

6/10 一般般

Monica

於 2023 年 12 月住了 1 晚
Dinesh 於 2023年12月27日回覆
Dear Moncia,Thank you for your feedback. We would appreciate if you can provide us with detailed feedback so we can improve our offering.RegardsDinesh

10/10 有夠讚

Sophie

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 11 月住了 2 晚
Dinesh 於 2023年12月1日回覆
Dear Sphie,Thank you for your rating. Looking forward to welcoming you back.RegardsDinesh

10/10 有夠讚

George

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 11 月住了 1 晚
Dinesh 於 2023年12月1日回覆
Dear George,Thank you for your rating and looking forward to welcoming you back.RegardsDinesh

6/10 一般般

Sumar El

家庭旅遊
喜歡：整潔度
Hotel was clean and quiet. Cafe inside was convenient in the morning. However disability parking area was closed off and parking underground was not free for guests. We had to park on the road which was not convenient or close from the entrance of the hotel.
於 2023 年 11 月住了 2 晚
Dinesh 於 2023年11月28日回覆
Hi Sumar, thank you for your recent stay and feedback. We are glad to hear that you have enjoyed your stay with us. Kindly note that Parking facility is available at the Hotel for an additional cost of 20. We are looking forward to welcoming you again. Kind regards

10/10 有夠讚

Colleen

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Staff were amazing. Always friendly and helpful.
於 2023 年 11 月住了 2 晚
Dinesh 於 2023年11月16日回覆
Hi Colleen, thank you for your recent stay and recent feedback. We are so glad to hear that you have enjoyed your stay with us and we look forward to welcoming you again. Kind regards

8/10 不錯哦

luke

於 2023 年 11 月住了 3 晚
Dinesh 於 2023年12月7日回覆
Hi Luke, many thanks for your feedback. We are looking forward to welcoming you again at Hotel. Kind regards,

10/10 有夠讚

Douglas

團體旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 11 月住了 2 晚
Dinesh 於 2023年11月8日回覆
Hi Douglas, many thanks for your feedback. We are glad to hear that you enjoyed your stay with us. We are looking forward to welcoming you again.Kind regards,

10/10 有夠讚

Samuel

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 10 月住了 3 晚
Dinesh 於 2023年11月8日回覆
Hi Samuel, many thanks for your feedback. We are looking forward to welcoming you again with us. Kind regards,

10/10 有夠讚

Ruth

商務旅客, 家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
Staff so accommodating. Everything clean. Perfect for our needs. Tea at the restaurant was great too.
於 2023 年 10 月住了 1 晚
DINESH 於 2023年10月29日回覆
Dear Ruth,We are pleased to hear your feedback and hope to welcoming you back soon.RegardsDinesh

10/10 有夠讚

Brett

喜歡：整潔度、員工素質和住宿環境和硬體
Fantastic room. Great service.
於 2023 年 10 月住了 1 晚
Dinesh 於 2023年10月29日回覆
Dear Brett,Thank you for your feedback and looking to welcoming you back to novotel Preston.

10/10 有夠讚

Stuart

於 2023 年 10 月住了 3 晚
DINESH 於 2023年10月25日回覆
Dear Stuart,thank you for your feedback and we are looking forward to welcoming you back to Novotel Preston.RegardsDinesh

10/10 有夠讚

phil

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
It had everything and was easy to get to places and parking was good, restaurant was pretty good as well , great breakfast buffet. Will keep coming to this place again and again.👍
於 2023 年 10 月住了 5 晚
DINESH 於 2023年10月17日回覆
Dear Phil,Thank you for sharing your experience and we are pleased to hear that you enjoyed your stay with us at Novotel Melbourne Preston. Regards

6/10 一般般

Neil

喜歡：整潔度、員工素質和住宿環境和硬體
Small bathroom.
The room overall was decent in size and the bed was comfortable, however the size of the bathroom let it down. I could not sit down on the toilet comfortably. When I sat down, I knocked the toilet roll off the holder and had my shoulder jammed against the bath rail. Very uncomfortable.
於 2023 年 10 月住了 1 晚
Dinesh 於 2023年10月17日回覆
Dear Neil,thank you for your feedback and please accept my apologies for the inconvenience caused. Please let us know of your next arrival and we will allocate you a room for a better expereince.RegardsDinesh

6/10 一般般

Christopher

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 9 月住了 2 晚
Hieu 於 2023年10月17日回覆
Good afternoon Christopher, Thank you for taking time to leave your feedback for us here at Novotel Melbourne Preston. We're sorry to hear that you had an average stay. Please do feel free to let us know what we can do to make your stay more enjoyable next time.

10/10 有夠讚

Julie

家庭旅遊
Our stay at the Novatel was fantastic. Great room, great service, great food!!! We will return 🙂
於 2023 年 9 月住了 5 晚
Dinesh 於 2023年10月3日回覆
Hi Julie,Thank you for your email and we are pleased to hear about your stay. We are looking forward to welcoming you back.RegardsDinesh

10/10 有夠讚

Bianca

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Comfy bed, lots of hot water and great shower pressure.
於 2023 年 9 月住了 2 晚
Dinesh 於 2023年10月3日回覆
Hi Bianca, thank you for your feedback. We are looking forward to welcoming you again at the Novotel Melbourne Preston.

8/10 不錯哦

Cheryl

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The staff were friendly and were able to supply a shower chair when asked. The room was fabulous and suited our purpose very well. The downside was the lack of non digital information. There were no instructions on using the air conditioner and so we were chilly at night. Equally you had to use a QR code for in room service which I don't use. They read the menu aloud when I rang but a hard copy would be very useful. The breakfast was very good and so was our evening meal when we ate there - if a little tardy arriving!
於 2023 年 9 月住了 3 晚
Dinesh 於 2023年9月25日回覆
Dear Cheryl,thank you for your feedback on your recent stay and we are pleased to hear that you enjoyed your stay. Due to our commitment to sustainability we had to resort to Digital options however please feel free to contact our Front Desk team that can assist you and are available the entire day.RegardsDinesh

10/10 有夠讚

Denise

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Such a lovely comfortable place to stay, and stay were so friendly. The restaurant and their staff were an added bonus. Definitely will be back
於 2023 年 9 月住了 1 晚
Dinesh 於 2023年9月18日回覆
Hi Denise, many thanks for your feedback. We are glad to hear that you have enjoyed your stay with us and we are looking forward to welcoming you again. Kind regards,

6/10 一般般

Stephen

喜歡：整潔度
The layout of the room was not well considered. There was a door stop located around the entrance to the bathroom and this was a dangerous trip hazard. Both my wife and I had separate altercations with it, tripping on it while entering or exiting the bathroom. The shower cannot be used without water spilling onto the bathroom floor and this was also a ‘slip’ hazard.
於 2023 年 9 月住了 3 晚
Dinesh 於 2023年9月13日回覆
Hi Stephen, thank you for your stay and feedback. We took note of your feedback and experience in the room allocated and has passed it on to our maintenance team to take appropriate action. Please accept our apologies for the inconvenience and we hope to welcoming you again for your future stay. Kind regards,

10/10 有夠讚

Aaron

喜歡：整潔度和住宿環境和硬體
More public parking
於 2023 年 9 月住了 2 晚
Dinesh 於 2023年9月11日回覆
Hi Aaron, thank you for your feedback. We are glad to hear that you have thoroughly enjoyed your stay with us and are looking forward to welcoming you again.Kind regards,

10/10 有夠讚

Janet

情侶出遊
喜歡：設施服務
It was quiet and lovely. A bikkie with our cup of tea would have been nice.
於 2023 年 9 月住了 1 晚
Dinesh 於 2023年9月11日回覆
Hi Janet, thank you for your feedback. We took note of your suggestion, and we are looking forward to welcoming you again at the Hotel.Kind regards,

10/10 有夠讚

Iacovos

於 2023 年 9 月住了 1 晚
Dinesh 於 2023年9月11日回覆
Hi Lacovos, many thanks for your recent stay and feedback. We are pleased to hear that you have enjoyed your stay with us. We are looking forward to welcoming you again in a near future.Kind regards,

8/10 不錯哦

Daisy

喜歡：住宿環境和硬體
於 2023 年 8 月住了 3 晚
Dinesh 於 2023年9月4日回覆
Dear Daisy,Thank you for your rating.RegardsDinesh

10/10 有夠讚

David

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
A very classy place to stay with good service. Very professional
於 2023 年 9 月住了 1 晚
Dinesh 於 2023年9月3日回覆
Hi David,Many thanks for your feedback. We are looking forward to welcoming you again at the Novotel Melbourne Preston.Kind regards,

10/10 有夠讚

Jason

喜歡：整潔度、員工素質和住宿環境和硬體
Good
於 2023 年 8 月住了 1 晚
Dinesh 於 2023年8月28日回覆
Thanks, you for your feedback Jason, we are looking to welcoming you back to Novotel Preston.Regards

10/10 有夠讚

Glenda

情侶出遊
喜歡：設施服務
We got to check in early and check out late . Very friendly reception staff. Very good breakfast buffet. Very good rooms …size and cleanliness.
於 2023 年 8 月住了 2 晚
Dinesh 於 2023年8月28日回覆
Dear Glenda,We are pleased to read that you enjoyed your stay and we are looking to welcoming you back to Novotel Preston.Regards

10/10 有夠讚

Ken

親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
People
於 2023 年 8 月住了 1 晚
Dinesh 於 2023年8月28日回覆
Dear Ken,Thank you for your feedback.Regards

10/10 有夠讚

Ken

於 2023 年 8 月住了 2 晚
Dinesh 於 2023年8月28日回覆
Dear Ken,Thank you for your feedback.Regards

8/10 不錯哦

James

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The room was good, the staff were excellent...no, I really do mean "excellent". Not often one sees right across the board like this. And the only reason the Stampton is still on site is that I could not work out how to take it with me...we thoroughly enjoyed the meals and casual atmosphere...and once again, the staff were excellent.
於 2023 年 8 月住了 2 晚
Hieu 於 2023年8月23日回覆
Good evening James,Hope you are well, thank you for such a positive review, We're glad that you enjoyed your stay with us here at Novotel Melbourne Preston. We have shared your positive review with the team, we're looking forward to seeing you again in the future,Warmest regards,

8/10 不錯哦

Michael

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Location isn't the greatest. But nice!
於 2023 年 8 月住了 1 晚
Ash 於 2023年8月22日回覆
Hi Michael, many thanks for your feedback. We are looking forward to welcoming you again at the Novotel Melbourne Preston.Kind regards,

10/10 有夠讚

Bob

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 8 月住了 2 晚
Dinesh 於 2023年8月15日回覆
Dear Bob,Thank you for your rating.Regards

6/10 一般般

Steve

家庭旅遊
喜歡：整潔度和設施服務
不喜歡：住宿環境和硬體
The bathroom was so so small. The sink would block, extremely noisy when your room backs onto the elevator.
於 2023 年 7 月住了 1 晚
Ash 於 2023年8月2日回覆
Hi Steve, thank you for the feedback. Please accept our apologies for the inconvenience you have encountered in the room. We are hopeful that we can welcome you again and allocate a better room. Kind regards,

10/10 有夠讚

Leonardo

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
.
於 2023 年 7 月住了 1 晚
Ash 於 2023年7月26日回覆
Hi Leonardo, Many thanks for your recent stay and review. We are looking forward to welcoming you again at the Novotel Melbourne Preston. Kind regards

8/10 不錯哦

Elisabeth

商務旅客
喜歡：整潔度、員工素質和住宿環境和硬體
Great place to stay, lovely staff and very quiet.
於 2023 年 7 月住了 1 晚
Ash 於 2023年7月12日回覆
Hi Elizabeth, Many thanks for your recent stay and feedback. We are looking forward to welcoming you again at the Novotel Melbourne. Kind regards,

6/10 一般般

Janet

不喜歡：住宿環境和硬體
The room was badly configured, too much waste space and the bathroom was too small. Bad design and uncomfortable.
於 2023 年 6 月住了 1 晚
Ash 於 2023年6月16日回覆
Hi Janet,Thank you for your feedback. We apologize that the room allocated was not up to your satisfaction and we are hoping to be able to make amend for your next stay.Kind regards