Hi, the people at reception were nice and friendly, but this property was average from the room I chose was different to the one I was allocated. I chose this room because it has a kitchenette. It was not very well equipped. I had to visit reception to ask for a fry pan, spatula, tongs etc. It came the next day after a further visit/request at Reception. I ordered room service a pepperoni pizza and fries with aioli. It came from the cafe on the ground floor which was connected to the Oaks hotel. It was delivered to my room the pizza was cold no cheese and the base was Dowey and not cooked, it looked like it was just heated in a microwave. There was no aioli on the chips. I had 2 pieces and a few chips and left it. The next day I went to reception to advise I was not happy with the room service and the pizza which I left in the room for them to see. She was very apologetic and said this would be reported to her manager, I was give little box of chocolates for the inconvenience.