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曼特拉羅素飯店的評分

4.5 out of 5
曼特拉羅素飯店
222 Russell Street, Melbourne, VIC

評論

9.0

太棒了

10 分，有夠讚；2306 則評論中有 1307 則" "
8 分，不錯哦；2306 則評論中有 817 則" "
6 分，一般般；2306 則評論中有 113 則" "
4 分，不太好；2306 則評論中有 51 則" "
2 分，很糟糕；2306 則評論中有 18 則" "

9.0/10

整潔度

9.0/10

員工素質

8.8/10

設施服務

8.6/10

住宿環境和硬體

8.2/10

環保程度

評論

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
房間大廚房大
因為看錯資料，訂了沒有厨房爐台只有微波爐的標準房，前台員工很友善，給了折扣加錢升級套房。 套房間很大，有大露台，有浴缸。 廚房器具齊全，很適合家庭旅遊煮點吃的，如有欠缺（如要求湯碗高深鍋），找前台員工也會很快提供。 床很舒服。 每天清潔。 唯一就是洗澡水太熱（熱到可以退皮），只能開小小熱水，引至花灑水力太弱，向前台反應了，改善不大，所以只好每天泡澡。另外就是清潔工補充洗衣粉洗碗液之類飄忽不定，有時需要開口追加（我們住6晚）
於 2020 年 1 月住了 6 晚
Luna 於 2020年8月11日回覆
Dear valued Guest, Thank you for taking your time to review your experience at Mantra on Russell. We are glad you had a great time with us. If there is anything we can do to make your next stay even better, just let us know!

6/10 一般般

YEW HOONG

不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
地上滿是細少垃圾及灰塵極多
於 2019 年 10 月住了 4 晚
Rassarin Hotel Duty Manager 於 2019年11月1日回覆
Thank you for your kind feedback following your recent stay at Mantra on.We are look forward to welcoming you back again soon.

6/10 一般般

真實旅客

家庭旅遊
出發前一天跟酒樓溝通說希望book車子由機場到酒店，他們回覆說樂意安排，但一直没有問我到達時間，於是我自行再短訊酒店告知航班，但一直收不到回覆，最後要自己坐車到酒店。
於 2019 年 8 月住了 5 晚
Rassarin 於 2019年9月13日回覆
Thank you for your review following your recent stay. While I am pleased that your overall stay with us was enjoyable,it was disappointing to read of two issues that caused you considerable frustration. I will pass the feedback to our team to improve the service. Once again, thank you for your review and I do hope to have the opportunity to welcome you back again for a more positive stay in the near future. Sincerely, Rassarin S. Hotel Duty Manager

4/10 不太好

真實旅客

不喜歡：整潔度和員工素質
Good location but very dirty
Good location but extremely poor housekeeping services. Room was very dirty even after cleaning.
於 2019 年 8 月住了 4 晚
Rassarin 於 2019年9月13日回覆
Thank you for sharing your review on Expedia.it was disappointing to read of issues that caused you considerable frustration. I will pass this feedback to our Housekeeping. Once again, thank you for your review and I do hope to have the opportunity to welcome you back again for a more positive stay in the near future. Sincerely, Rassarin S. Hotel Duty Manager

10/10 有夠讚

Cherie

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Good
Good location. Clean and Large.
於 2019 年 8 月住了 2 晚
Rass 於 2019年9月13日回覆
Dear Cherie, Thank you for your excellent score. We are look forward to welcoming you back again soon. Sincerely, Rassarin S. Hotel Duty Manager

6/10 一般般

sun choy

喜歡：員工素質、住宿環境和硬體和客房舒適度
於 2019 年 7 月住了 1 晚

6/10 一般般

sun choy

喜歡：員工素質、住宿環境和硬體和客房舒適度
於 2019 年 7 月住了 3 晚

6/10 一般般

sun choy

喜歡：整潔度、員工素質和客房舒適度
於 2019 年 7 月住了 3 晚

10/10 有夠讚

Ching yin

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Very good
It's juz next to the Melbourne China town. It's very comfortable, the washroom and bathroom is very big enough.
於 2019 年 5 月住了 1 晚

10/10 有夠讚

Yuchieh

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Best of the best
Best location in China town Main Street. Also located opposite at QV mall with supermarket. It’s easily to grab food and take public transportation. There is Skybus free shuttle connecting to South Cross Bus Centre. The room with living room are quite big with a kitchen. This is a very good deal to stay in Melbourne downtown.
於 2019 年 4 月住了 4 晚

10/10 有夠讚

PEI-CHUN

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 3 月住了 1 晚
Karl Henry - Hotel Manager 於 2019年3月17日回覆
Dear PEI-CHUN, Thank you so much for taking the time to review our hotel. I am delighted to hear that you had a wonderful stay with us. We hope to welcome you back again soon! Kind regards, Karl Henry Hotel Manager

8/10 不錯哦

Adah

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 3 月住了 1 晚
Karl Henry - Hotel Manager 於 2019年3月17日回覆
Thanks Adah for taking the time to leave some feedback about your stay with us. We hope to welcome you back again soon! Kind regards, Karl Henry Hotel Manager

10/10 有夠讚

真實旅客

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The location is convenient. The rooms are well-quipped and the staff are super friendly.
於 2019 年 2 月住了 6 晚
Karl Henry - Hotel Manager 於 2019年2月14日回覆
Thank you for your review of Mantra on Russell! I am very glad to hear that you had a wonderful stay with us and completely agree that we are in a fantastic location for any one requiring accommodation in the centre of the Melbourne CBD. We look forward to welcoming you back again soon. Kind regards, Karl Henry Hotel Manager

10/10 有夠讚

Po Wing

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
預訂快捷，酒店位置及設施俱佳
預訂快速，check in service 快捷，酒店位置十分方便，內部間隔寬闊，非常滿意。
於 2019 年 1 月住了 1 晚
Karl Henry - Hotel Manager 於 2019年1月28日回覆
Thank you so much Po Wing for your review. We hope to see you back again soon! Kind regards, Karl Henry Hotel Manager

10/10 有夠讚

Tszyiu

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Perfect
Perfect experience and helpful staff. Will live again if we travel Mel next time.
於 2018 年 12 月住了 4 晚
Karl Henry - Hotel Manager 於 2018年12月31日回覆
Hi Tszyiu, I am delighted to hear that you had an amazing stay with us. We look forward to seeing you next time! Kind regards, Karl Henry Hotel Manager

10/10 有夠讚

Jack，Taiwan

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2018 年 8 月住了 5 晚
Karl Henry - General Manager 於 2018年8月22日回覆
Hi Jack, Thank you so much for your review!!!! Kind regards, Karl Henry Hotel Manager

8/10 不錯哦

真實旅客

於 2018 年 5 月住了 5 晚

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度

8/10 不錯哦

Kapo

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2018 年 2 月住了 3 晚

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2017 年 12 月住了 2 晚

2/10 很糟糕

Bad，HK

不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Beware of its SCAM on check-in deposit
I stayed at this hotel from 4 Apr 2017 for 4 nights. During the check-in process, they will ask you for a deposit of AUD 10. Unlike the other hotels in the world, this hotel actually make a charge to your credit card, and they would say that they will pay back to you within 2-5 days after you check out. I wrote to them on 19 Jun 2017 to ask for a deposit pay back as I still didn’t receive it like 2 months after I checked out. May of Reception Team replied after 7 days on 26 Jun 2017 that the amount should have been released back to my credit card, and so ridiculous is that she says “you will not be notified on when the amount is released”. (I checked my credit card statement every month and I just don’t see the money back!!!) I wrote to them for 2nd time on the same day and I DID NOT hear back from them since then. Maybe they think that clients are easy to forget or focus on such small amount after check out so they use this trick again and again. If they get caught, then they may refund it to you (or just ignore you totally like in my case). If they don’t, you can imagine how much profit they will earn from this scam every day from clients around the world. It is not a big deal (AUD 10) to be focused of, but it is the INTEGRITY of the hotel, and Mantra at Russell has put a big shame on Australia’s hospitality. I have read the negative comments about its scam from other travelers before I check in, but you never know how bad it is until you are one of the VICTIM.
於 2017 年 4 月住了 4 晚

4/10 不太好

Debbie

不喜歡：整潔度和住宿環境和硬體
Services
Staffs not really helpful
於 2017 年 5 月住了 4 晚

10/10 有夠讚

YIN CHUNG

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
優質公寓型飯店
全部都很優秀 極力推薦

8/10 不錯哦

Tai On

喜歡：員工素質和客房舒適度
Nice location hotel
Good condition in general but carpet should be cleaned with sterilizer more frequently.

10/10 有夠讚

danying

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
交通方便 房间大
能在这样市中心的地段住到如此性价比高的酒店非常满意，下次来一定还住在这里，房间大，阳台大，市景很好，除了晚上可能会有点声音毕竟在唐人街附近，晚上人流量还是挺大的

8/10 不錯哦

yuk shing

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
登記入住好快，其他服務也很好

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Great location. Quality service and good facilities.

10/10 有夠讚

YU，南京

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
值得推荐的酒店
因为是两家人出行，又希望住在一起，于是定了一个有两间卧室的大套间。空间很大，设施完备，比较整洁，超出预期的满意。

8/10 不錯哦

tang，Hong Kong

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
近市中心
這是一間有水準的酒店，附近有很多購物中心和食肆。出入方便。唯一是不包括 wifi 的使用。職員是非常友善和幫助他人。

10/10 有夠讚

tixin

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質和客房舒適度

6/10 一般般

sze tai

喜歡：客房舒適度

10/10 有夠讚

HSU-SEN，TAIPEI

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
服務人員高效率，飯店位置極佳。
位處市中心，臨中國城，交通餐飲非常方便。 One bed room房間很大，廚房設備齊全，亦有洗衣乾衣設備。 泳池及GYM開放時間很長06:00~22:30 check in及check out，接待人員都是高效率，態度良好。 按排Skybus 前往機場，準確無誤。

6/10 一般般

Yuk Fong Sandra，Hong Kong

不喜歡：員工素質和住宿環境和硬體
Wifi is chargeable at high rate.
Need to charge wifi at high rate. The room lighting is not sufficient. Check out time is 10:00 am which is abnormal. The customer service is below standard. The location is excellent.

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Convenient
Nice apartment, very convenient to stay, close to shops and Chinatown.

6/10 一般般

真實旅客

喜歡：整潔度

6/10 一般般

真實旅客

喜歡：整潔度

8/10 不錯哦

Sam，Hong kong

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Good location. Good service.
l stayed 3 nights from 24-27 May this year. Good location - situated at the centre of town. Good service in particular in the restaurant at 1st floor. The waiter (l forgot his name， only knew he is coming from Malaysia) provided an excellent seevice to us. l enjoyed the dinner very much on 25/5/2013. l willtake this hotel next time.

8/10 不錯哦

mick

喜歡：員工素質

8/10 不錯哦

Anonymous

喜歡：整潔度和員工素質
公寓各方面都很好，廚具非常齊全，自己炒菜做飯非常方便。唯一不
公寓各方面都很好，廚具非常齊全，自己炒菜做飯非常方便。唯一不足的是無法開窗，因為樓下都是中餐廳，排出的油煙讓空氣非常差，陽台都無法呆久。

8/10 不錯哦

Teresa

團體旅遊
喜歡：整潔度、設施服務和住宿環境和硬體
Location and staff were great. Definitely would stay there again
於 2024 年 3 月住了 4 晚
Anthony Leung 於 2024年4月26日回覆
Thank you for your nice feedback.

8/10 不錯哦

Silvia

喜歡：整潔度和住宿環境和硬體
於 2024 年 3 月住了 2 晚
Anthony Leung 於 2024年4月26日回覆
Thank you for your nice feedback.

10/10 有夠讚

Joanne

情侶出遊
喜歡：整潔度、設施服務和住宿環境和硬體
Staff are great, comfortable beds, not noisy.
於 2024 年 2 月住了 2 晚
Anthony Leung 於 2024年2月27日回覆
Thank you so much for your feedback

8/10 不錯哦

Leanne，Lysterfield

情侶出遊
喜歡：整潔度、設施服務和住宿環境和硬體
Good location.
於 2024 年 2 月住了 2 晚
Anthony Leung 於 2024年2月19日回覆
Thank you for your feedback.

8/10 不錯哦

Corinne

商務旅客
喜歡：整潔度、設施服務和住宿環境和硬體
Great location
於 2024 年 2 月住了 2 晚
Anthony Leung 於 2024年2月19日回覆
Thank you for your feedback.

10/10 有夠讚

Melanie

親子旅遊
喜歡：整潔度和住宿環境和硬體
We loved our stay, beds were comfy, close to everything.
於 2024 年 1 月住了 1 晚
Anthony Leung 於 2024年1月29日回覆
Thank you so much for your feedback!

8/10 不錯哦

Gemma

家庭旅遊
喜歡：整潔度、設施服務和住宿環境和硬體
Only did house keeping on request. Great location. Staff always friendly.
於 2024 年 1 月住了 5 晚
Anthony Leung 於 2024年1月29日回覆
Thank you so much for your feedback!

8/10 不錯哦

Stephen

情侶出遊
喜歡：整潔度、設施服務和住宿環境和硬體
Having a pool onsite was the most important feature of this hotel and the main reason I booked it along with the aparthotel features.
於 2024 年 1 月住了 4 晚
Anthony Leung 於 2024年1月29日回覆
Thank you so much for your feedback!

10/10 有夠讚

GIANCARLO

家庭旅遊
喜歡：整潔度和客房舒適度
Estadia confortável com preço razoável.
Hotel bem localizado, pessoal da recepção, simpático, atencioso e prestativo, quarto amplo, limpeza muito boa e hotel bem conservado.
於 2024 年 1 月住了 8 晚
Anthony 於 2024年1月15日回覆
Hi Giancarlo,We very much appreciate your comments regarding your stay at the Mantra on Russell Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anthony Leung Room Division Manager