The location of the hotel is excellent. The room is properly designed and comfortable. The facilities and kitchenware in the room are complete and useful for a family. Most staff of front line are helpful and friendly except that the check-in experience is unsatisfactory. The housekeeping is the weakest in comparison with my experience in other Melbourne hotels. They skipped my housekeeping services on second day (21st)and told me my room rates are not including daily cleaning.After I showed them my booking terms with hotel.com they restored the services on the third day (22nd)but the kitchen table was still in a mess when we came back the room at night. Thereafter, the kitchenwares were still dirty after taking out from cleaning machine. There were small feathers on the sofa. I had told the front desk but they said as they were from inside the sofa so nothing could be done. The overall condition is good.
CHI MING
於 2020 年 2 月住了 4 晚
10/10 有夠讚
真實旅客
2020 年 2 月 11 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
真實旅客
於 2020 年 2 月住了 3 晚
8/10 不錯哦
TAT KI
家庭旅遊
2019 年 12 月 14 日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
十分不錯的酒店
位置十分方便,在市中心,無論購物或飲品食都極為方便
TAT KI
於 2019 年 12 月住了 2 晚
8/10 不錯哦
Catherine
商務旅客
2019 年 11 月 29 日
喜歡:住宿環境和硬體和客房舒適度
Good location , but the cleaning service is not good and exceed my expection
Catherine
於 2019 年 11 月住了 4 晚
6/10 一般般
So man Catherine
商務旅客
2019 年 11 月 21 日
喜歡:客房舒適度
So man Catherine
於 2019 年 11 月住了 2 晚
10/10 有夠讚
KA KI
家庭旅遊
2019 年 11 月 14 日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Excellent room
We booked a room with two bedrooms and two bathrooms. We were assigned to a room with two bedrooms and one bathroom at first, we explained to the reception and it was found that there’s a problem with hotels.com’s description. Since there’s available rooms, the reception reassigned us to a room with two bedrooms and two bathrooms without additional charges. The room is clean and big. The hotel location is good. Walkable distance to most of the tourist spot and free tram zone station. Many restaurants around the hotel.
The staffs are very friendly and the room is clean. I can see others had commented on the heater not working and I was a bit worried so the first thing I checked was the heater. I can't make it work at first but I later figured out there is a switch on the wall near room entrance that must be switched on first before I can turn on the heater. Everything works fine then.
MC
於 2019 年 5 月住了 5 晚
8/10 不錯哦
真實旅客
2019 年 4 月 16 日
喜歡:整潔度
真實旅客
於 2019 年 4 月住了 3 晚
10/10 有夠讚
Lih ling
2019 年 3 月 6 日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Lih ling
於 2019 年 2 月住了 5 晚
10/10 有夠讚
Julia,Taiwan
家庭旅遊
2019 年 3 月 3 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
It’s wonderful experience living here. With clean room, big space and friendly staff, I had a great trip here. Perfect!