Great location on Collins st. Close to facilities & local attractions. Tram stops directly out the front. Train station across the road. Walking distance to most places, plenty of food choices & supermarkets close by. Fantastic view of city & surrounds. Clean rooms with full kitchen facilities, great for a family. Comfy queen sized beds & super comfy pillows!! 2 bathrooms also very good! The only issues we had were parking which was very expensive if any available. Great hotel if you don't have a car with you. Parking not available on site anymore, so street parking or local car parks. The pool was very cold, therefore unable to use it. Check in ok as we knew prior what we needed to do, but girl at check in could be more helpful. Able to communicate via email, & get adequate information/reply.