「We got to the hotel and there was no one at the réception to Check is in. We had to wait a bit before someone came to take care of us.
There was no cold water in the sink faucet nor the shower. It is summer and no one uses hot water only. Terrible experience to shower with boiling water when the temperature outside is about 30 to 35 Celsius.」
「The bell boy was very helpful but the other staff; especially those in the lobby and entrance gate was not at all. The entrance gate staff did not help us get a taxi even if we had luggage. The lobby staff members (usually 3) frequently talked among themselves as if their guests were transparent. 」
「The property appears quite run-down and is in serious need of maintenance and renovation. The washrooms are in very poor condition, with several broken fixtures, and some of the curtains in room are torn. The elevator buttons are unreliable and often need to be pressed several times before they respond.
Communication can also be challenging, as many staff members have limited English proficiency. At breakfast, the dishes were not labeled, even though I noticed the food labels stacked nearby...
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