"This is a high-end destination place with a wonderful pool. However, if you have a pool, people will use it; if they use it, you need to have staff who can make sure it's clean and that there are enough towels. If you offer water, make sure the jug is full. As for the room, look at the photo in the website: even a standard room has a curtain over the bed to soften the harshness of the whiteness of the room... it's not too much to ask to have the actual room match the one in the photo... Finally, when you have a parking issue--the lot is five minute walk from the hotel--make sure your staff is trained to deal with people coming back from dinner after 10pm. We had a problem they apologized for, so no need to repeat the experience.
In general, great potential with properly staffed facility (just because you are full doesn't mean you cannot serve your guests). For the kind of money this place commands, please make the effort upfront and not apologize afterwards."
Change your mindBook hotels with free cancellation
Be pickySearch almost a million properties worldwide
