Verified
6/10 Okay
ao-chan
2020/1/21
Liked: Staff & service, amenities
ao-chan
Stayed 3 nights in Jan 2020
Hotel Sumatera
2.5 star property
Travelers find complimentary newspapers and coffee/tea service waiting at Hotel Sumatera, where helpful concierge staff make city exploration effortless
Choose dates to view prices
Photo gallery for Hotel Sumatera
Located in the city center, Hotel Sumatera offers a genuine retreat from urban exploration. Guests can mingle at the daily manager's reception, enjoy a meal at the on-site restaurant, and stay connected with the free WiFi available in every room.
Reviews
4.04.0 out of 10
Popular amenities
- Parking included
- Free WiFi
- Restaurant
- Air conditioning
- Breakfast available
- Business services
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Policies
Check-in
Check-in start time: 1:00 PM; Check-in end time: 11:00 PM
Late check-in subject to availability
Minimum check-in age: 15
Check-out
Check-out before noon
Special check-in instructions
The property charges 8 percent for credit card payments
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Access methods
Staffed front desk
Pets
No pets or service animals allowed
Children and extra beds
Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available
Property payment types
Important information
Optional extras
- Credit card charges are subject to a surcharge of 8 percent
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Onsite parties or group events are strictly prohibited
Long-term renters welcome
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
We should mention
This property does not have elevators
Clothing is optional at this property
Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
No pets and no service animals are allowed at this property
Alcohol is not served or permitted at this property
Frequently asked questions
Is Hotel Sumatera pet-friendly?
No, pets are not allowed at this property.
How much is parking?
Self parking is free at this property; nearby parking is also free.
What time is check-in at Hotel Sumatera?
Check-in start time: 1:00 PM; Check-in end time: 11:00 PM. Late check-in is available during limited hours.
What time is check-out at Hotel Sumatera?
Check-out is at noon.
Where is Hotel Sumatera located?
Situated in Medan, this hotel is within a 10-minute walk of Great Mosque of Medan and Maimun Palace. Tjong A Fie's Mansion and Medan Mall are also within 1 mi (2 km). Medan Station is 25 minutes by foot.
Can I cancel my reservation for free and receive a full refund?
Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.
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Reviews
Reviews
4.0
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
4.0
Cleanliness
5.0
Amenities
4.8
Staff & service
5.4
Property conditions & facilities
Rating 10 - Excellent. 0 out of 3 reviews
10 - Excellent
0
Rating 8 - Good. 0 out of 3 reviews
8 - Good
0
Rating 6 - Okay. 1 out of 3 reviews
6 - Okay
1
Rating 4 - Poor. 1 out of 3 reviews
4 - Poor
1
Rating 2 - Terrible. 1 out of 3 reviews
2 - Terrible
1
Reviews
Verified
2/10 Terrible
R
2021/8/21
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
R
Stayed 25 nights in Jul 2021
Verified
4/10 Poor
Roesmal
2020/1/6
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, room comfort
Roesmal
Stayed 2 nights in Oct 2019