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Reviews of Mar Sol

2.5 out of 5
Mar Sol
1001 Av Camarón Sábalo Sábalo Country, Mazatlán, Sin.

Reviews

9.2

Wonderful

Rating 10 - Excellent. 38 out of 51 reviews" "
Rating 8 - Good. 7 out of 51 reviews" "
Rating 6 - Okay. 2 out of 51 reviews" "
Rating 4 - Poor. 2 out of 51 reviews" "
Rating 2 - Terrible. 2 out of 51 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Andres

Liked: Cleanliness, amenities, property conditions & facilities
Exelent service
Stayed 4 nights in May 2024

10/10 Excellent

Aida

Liked: Cleanliness, staff & service, property conditions & facilities
I love this hotel!
Stayed 1 night in Dec 2023

2/10 Terrible

Stacy

Stayed 1 night in Nov 2023

10/10 Excellent

Arturo

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was quiet, unique pool and spa
Stayed 5 nights in Aug 2023

10/10 Excellent

michelle, wilmington

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Super clean and comfortable with a beautiful pool area. Lots of shops and restaurants within walking distance. Joel at the front desk was awesome, very friendly and helpful, all the staff were great.
Stayed 1 night in Jul 2023

10/10 Excellent

michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay in Mazatlan
Room was super clean and comfortable and only one block from the beach with a beautiful pool area. Lots of restaurants and shops within walking distance in a safe area. Joel at the front desk was awesome, very friendly and helpful. All the staff was great. Will definitely stay here again.
Stayed 1 night in Jul 2023

10/10 Excellent

Miriam

Stayed 2 nights in May 2023

10/10 Excellent

Rochelle

Liked: Cleanliness, staff & service, property conditions & facilities
Great clean little place. Very hospital staff. I’d definitely stay there again!
Stayed 1 night in Apr 2023

10/10 Excellent

Donald, Bellingham

Liked: Cleanliness, staff & service, property conditions & facilities
Very attentive staff and well-maintained property. Small enough to remember your name. Seems to attract return visitors year after year. Many lively restaurants within a short walk, including several on the beach. Access to beach via sidewalks between the resorts across the street. Many buses run in both directions, towards the old Centro or the Marina, for 13 pesos 70 cents US). Only downside is long taxi ride to airport.
Stayed 4 nights in Mar 2023

10/10 Excellent

Kirsten

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and helpful. The rooms were very clean and having a small kitchenette was nice. The pool was very nice, but not heated. The beach isn’t far away and restaurants are in close walking distance. It is on the outer part of the golden zone, so a bit far from some stuff but a short bus ride away.

10/10 Excellent

Kelly

Traveled with pets
Liked: Cleanliness, staff & service, amenities
Great stay for us on our way back to the U.S. Great value also!

10/10 Excellent

Timothy, MCALLEN

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very quite and safe. Rooms are well off from busy road. Easy walk to beach, restaurant’s and bars. Room exceptionally clean and comfortable. Overall room, grounds, buildings, and pool very well maintained, actually all looked brand new. Staff was super nice. Very affordable only had to pay and extra 250 pesos for our medium sized dog, not bad at all. Safe parking , room well appointed with full frig and kitchenette. Great place for family’s and pets!

10/10 Excellent

Scott

Liked: Cleanliness, staff & service
It was very clean and comfortable the staff was amazing
Stayed 4 nights in Nov 2022

10/10 Excellent

Inga

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly family run hotel. Only con was cold water in morning
Stayed 1 night in Oct 2022
Response from SUECIA on 2022/10/29
Thank you for your feed back. I am so sorry to hear that you had to take a cold shower in the morning. We are fixing it right now!

8/10 Good

Cristhal, dallas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked last minute. Front desk staff was super friendly and helpful. Added a third night with no problem. Great location!
Stayed 2 nights in Aug 2022
Response from Marsol on 2022/8/5
Thank you for staying with us. Your comments are very important to us.

2/10 Terrible

Jessica

Disliked: Staff & service, amenities
My first morning at Mar Sol Bungalows, I went to walk my dog and before I left I laid some wet pesos from the day before up high in the closet to dry. I was only gone for about 15 mins when I arrived back two maids were leaving my room. I asked them if they were in my room. They lied said no when I just saw them leaving my room. I went into my room and they had cleaned out all my $500 dollar pesos 2000 in total and left behind the smaller 20 dollar pesos. I came right back out and asked them directly. I got nothing but denials and there was nothing I could do. It didn’t leave me destitute but I felt very disrespected and unsafe. I was able to find an apartment that day and left after one night. Do not leave anything of value in your room if you must stay there but my strong advice is to stay away. It is literally a group effort. I definitely felt like all the staff working there are in it together.
Stayed 5 nights in Jul 2022
Response from Marsol on 2022/7/18
.

10/10 Excellent

Steven

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay. The pool was amazing, warm and clean. Slept like a baby, the bed was comfortable. Nice kitchenette. Full fridge. Secure parking. Very pleasant staff. Family run place.
Stayed 1 night in May 2022
Response from Marsol on 2022/6/13
Thank you!!

10/10 Excellent

Orlando, Green Cove Springs

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place, very clean, rooms are wonderful. Great A/C, TV can be set to English language, cable tv, housekeeping is outstanding. Lots of nice restaurants within walking distance. Very helpful staff
Stayed 7 nights in May 2022
Response from Marsol on 2022/6/13
Thank you!!!

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Apr 2022
Response from Marsol on 2022/5/3
Gracias por hospedrte con nostros

8/10 Good

Inga

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and quiet. Parking was very tight
Stayed 1 night in Mar 2022
Response from Marsol on 2022/4/26
Thanks for coming. see you soon

10/10 Excellent

Randy

Stayed 1 night in Mar 2022

10/10 Excellent

José Heriberto

Liked: Cleanliness, staff & service, property conditions & facilities
Muy buena atencion
Stayed 3 nights in Apr 2024

10/10 Excellent

ERNESTO Jesse

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gustaría regresar con toda mi familia.
Stayed 1 night in Apr 2024

10/10 Excellent

Yessica

Liked: Cleanliness, staff & service, property conditions & facilities
Me encanto la habitación muy tranquila y completa
Stayed 2 nights in Mar 2024

10/10 Excellent

Jesús Antonio

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiza servicio al cuarto
Stayed 3 nights in Mar 2024

10/10 Excellent

Mayra

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
El personal muy amable y las instalaciones muy bien
Stayed 1 night in Dec 2023

10/10 Excellent

Norma

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff very super helpful and professionalism. A wonderful hotel
Stayed 1 night in Jul 2023

8/10 Good

José Manuel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Jul 2023

4/10 Poor

Mayte

Nos robaron ropa
Stayed 3 nights in Apr 2023

10/10 Excellent

Jaime

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy buena ubicación y limpieza en las habitaciones
Stayed 1 night in Apr 2023

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente
Excelente servicio, muy buen trato, hospitalarios, amables, atentos, muy buena experiencia. Recomendadísimo
Stayed 3 nights in Dec 2022

10/10 Excellent

Verenice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
impecable la limpieza
la limpieza impecable la verdad el lugar muy agradable y las personas que atienden muy amables lo recomiendo al 100%
Stayed 2 nights in Nov 2022

6/10 Okay

Malissimo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo bien Pero se me cobró más de lo establecido, aparentemente por que la aplicación no estaba actualizada
Stayed 1 night in Oct 2022

6/10 Okay

Uriel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
la persona que nos atendió nos pidió que canceláramos la reservacion de expedia por que no esta de acuerdo con el precio. NO RESPETO el precio que ofrece la app expedia y nos cobro una cantidad mayor.
Stayed 1 night in Oct 2022

10/10 Excellent

Arturo

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Todo excelente
Stayed 2 nights in Sep 2022

8/10 Good

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
SC
Stayed 2 nights in Aug 2022

10/10 Excellent

Oswaldo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Marsol on 2022/8/23
Gracias por su preferencia. Regrese pronto!!!

10/10 Excellent

Rogelio

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente personal y buen lugar
Stayed 1 night in Jul 2022
Response from Marsol on 2022/7/25
Fue un placer atenderle. Regrese pronto!!

10/10 Excellent

Armando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2022

10/10 Excellent

Rogelio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from Marsol on 2022/6/29
gracias por sus comentarios

10/10 Excellent

Melissa

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo estubo excelente el hotel muy cómodo y en excelente ubicación ambiente familiar sin duda regresaremos
Stayed 4 nights in Jun 2022
Response from Marsol on 2022/6/27
Gracias por hospedarse en marso. Su opinión es muy importante para nosotros.

10/10 Excellent

PEDRO LUIS RODRIGUEZ

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
todo es esta de lo mejor, aunque pienso que seria mejor si contara con estacionamiento mas amplio
Stayed 3 nights in May 2022
Response from Marsol on 2022/6/13
Gracias por alojarte con nosotros!!

4/10 Poor

Cynthia Anaid

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
La persona encargada es muy déspota y muy grosera. Habla como si nos estuviera dando el hospedaje gratis. Esa atención pésima al cliente
Stayed 2 nights in May 2022
Response from Marsol on 2022/6/18
Trabajamos para darle un mejor servicio. Muchas gracias por su preferencia

10/10 Excellent

DANIEL

Stayed 1 night in May 2022
Response from Marsol on 2022/5/30
Gracias por su preferencia

10/10 Excellent

Ileana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mas q agusto no pude haber estado, si regreso! 👍
Stayed 3 nights in May 2022
Response from Marsol on 2022/6/13
Un placer para nosotros!!!

10/10 Excellent

adrian

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente lugar
Es un lugar muy limpio, muy bien ubicado, hay comida cerca muy rica. La playa está a 1 cuadra del hotel... La piscina muy limpia.. El costo muy accesible
Stayed 2 nights in May 2022
Response from Marsol on 2022/6/13
Gracias por alojarte con nostros!!

10/10 Excellent

MARIA LUISA

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente
Stayed 3 nights in Apr 2022
Response from Marsol on 2022/4/26
muchas gracias por alojarte en marsol

8/10 Good

Sergio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2022

10/10 Excellent

José Leonel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Estacionamiento pequeño. Todo lo demás, muy buen servicio.
Stayed 2 nights in Apr 2022
Response from Marsol on 2022/4/26
Intentaremos mejorar nuestros servicios

10/10 Excellent

Jesús Andrés

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personal servicial, bien ubicado, acceso al estacionamiento sin complicaciones, bonitas instalaciones
Stayed 1 night in Mar 2022
Response from Marsol on 2022/4/26
Muchas gracias por sus comentarios. Los esperamos pronto