Does HOTEL TRAMONTO MAZATLAN have a pool?

Yes, this property has an outdoor pool. Pool access is from 9:00 AM–9:00 PM.

Is HOTEL TRAMONTO MAZATLAN pet-friendly?

No, only service animals are welcome at the property.

What time is check-in at HOTEL TRAMONTO MAZATLAN?

Check-in start time: 3:00 PM; Check-in end time: 1:00 AM. Late check-in is available during limited hours.

Where is HOTEL TRAMONTO MAZATLAN located?

Located in Zona Dorada, this beachfront hotel is in the entertainment district and within 1 mi (2 km) of Punta Camaron Beach and The Mazatlan Malecón. Islands and Protected Areas of the Gulf of California and Islas de Mazatlan Ecological Reserve are just steps away.

HOTEL TRAMONTO MAZATLAN Reviews, Deals & Photos 2025

8/10 Good

Ishmael

2025/7/9

Liked: Cleanliness, amenities, property conditions & facilities

Amazing staff! Awesome place with beautiful view. However, the elevators are a disaster. Only two elevators for all the 19+ floors, and most of the time they will not close, or they are being fixed. With only 5 guests allowed at a time, you can expect to wait a long time to get to the bottom floor or to your room.

Stayed 4 nights in Jun 2025

8/10 Good

Nataly

2025/7/13

Disliked: Cleanliness

Nice hotel, good service. Also, the food at the restaurant was good. I do recommend it. The only thing I can say they can improve is the elevator. You have to be very patient since they take a long time. They’re small and there are only 2 of them and they can only carry 5 people maximum.

Stayed 2 nights in Jul 2025

8/10 Good

Malcolm

2025/3/17

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great location and excellent beach access. The swimming pool needs to be heated and the hot tub needs to be hot.

Stayed 7 nights in Mar 2025

10/10 Excellent

Martin

2024/5/4

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Nice and clean property with friendly staff.

Stayed 3 nights in Apr 2024

10/10 Excellent

Steve

2025/2/25

Liked: Cleanliness, staff & service, property conditions & facilities

Nice clean room. Very spacious and bright.

Stayed 4 nights in Feb 2025

8/10 Good

Liliana

2025/7/25

Liked: Cleanliness, property conditions & facilities

Disliked: Staff & service

no leeway by front desk staff. cant enjoy amenities 1 second before check in nor after. they wanna charge to use towel after check out as i was waiting for my flight. badically get out! will not bring manager to talk. they say they have no manager onsite which is BS. rooms are nice and ocean fromt great view but front desk staff sucks!

Stayed 2 nights in Jul 2025

8/10 Good

Rigoberto

2024/3/4

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

It was very clean in safe and convenient area,

Stayed 7 nights in Feb 2024

6/10 Okay

Felix

2024/11/13

Rooms was ok seen covers on drains maybe some type of bug infestation overall was ok will stay there again

Stayed 13 nights in Oct 2024

8/10 Good

Diego

2024/4/7

Liked: Staff & service, property conditions & facilities, room comfort

Good experience bathroom alittle dirty but overall good location

Stayed 2 nights in Apr 2024

10/10 Excellent

Maria G

2023/8/11

Liked: Amenities

I loved this hotel so much that I have reserved it again for September

Stayed 4 nights in Mar 2023

8/10 Good

Malcolm

2024/3/11

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The Tramonto hotel is very conveniently located within the Golden Zone which is ideal for beach access and Gold zone restaurants. The swimming pool and hot tub however are rarely heated and this is very disappointing to individuals who are sensitive to cold water.

Stayed 11 nights in Feb 2024

8/10 Good

Julio

2024/4/14

Liked: Cleanliness, amenities

It has a very Nice ocean View as its Few meters from the sea. The room has enough to have a good stay and was clean. The building needs mantenance and elevators are messi, staff was not very friendly with my needs when needing extra towels and prepare extra bed at night.

Stayed 2 nights in Apr 2024

6/10 Okay

Natividad

2024/7/22

Disliked: Room comfort

Rooms are really small, no windows - No view to the ocean or city. Will not stay there again.

Stayed 2 nights in Jul 2024

10/10 Excellent

Ignacio

2024/7/2

Liked: Cleanliness, staff & service, property conditions & facilities

Yes

Stayed 3 nights in Jun 2024

4/10 Poor

sandra

2024/7/29

Liked: Cleanliness

Disliked: Staff & service, amenities, property conditions & facilities

No parking was a total inconvenience, only 2 elevators for all including employees waited up to 25 minutes use elevators not enough tables and shade in pool area and no dining or bar open in hotel all 4 days i was there

Stayed 3 nights in Jul 2024

2/10 Terrible

Guadalupe

2023/3/1

Liked: Cleanliness

Disliked: Staff & service, amenities

Never go back to this Hotel. No customer service at all, the room was so tiny, also offering breakfast include???? 😂 without a kitchen or restaurant???

Stayed 3 nights in Feb 2023

2/10 Terrible

Grace

2024/7/27

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Over praised rude staff

Over priced No restaurant service. People were just eating and drinking in the pool disgusting. The Rooms had no Chairs it was just a bad Hotel staff were very Rude!! Charge for the towel that was stolen from my chair while in the Jacuzzi since there was vomit in the pool I hated this place! Will never stay there

Stayed 5 nights in Jul 2024

2/10 Terrible

Robert

2024/8/3

Disliked: Staff & service, room comfort

70and older would like this spot

The check in states 3 pm. When 3 pm came along the rooms were not clean and we had to wait . Rooms had ac but hotel lobby and parts inside hotel did not so it was hot. There are 2 elevators and they are slow I think I passed my birthday waiting for one. The receptionist are rude and snobby .No restaurants inside hotel and nice pool but with 3000 rules. If you are wanting a fun place to stay please stay somewhere else. Mazatlán is a spot th relax have fun and enjoy not to be told by a security guard what you can’t do!

Stayed 3 nights in Jul 2024

4/10 Poor

Ruperta

2024/9/30

Disliked: Cleanliness, staff & service, amenities

The hotel is descent with really nice scenery other than that we had horrible customer service, housekeeping needs to do a better job with the upkeep and cleaning the room. Upon arrival the room seemed like it had not been cleaned. The floor and kitchen counters were super dirty. I had to request for them to clean it again. There was an infestation of aunts that practically kept me from cooking in the room which mind you has a stove and refrigerator, there was aunts all over the place. I guess the saying is true, you get what you pay for. I had higher expectations for a “resort”

Stayed 7 nights in Sep 2024

4/10 Poor

Verified traveler

2024/3/30

Liked: Cleanliness, property conditions & facilities

Disliked: Room comfort

No hot/warm water but nice hotel

The hotel is nice rooms are updated our room had a cooktop, fridge, & microwave, a few cons were we were there for 5 nights there was no hot water not even warm water on any of the days we were there, another con only two busy packed elevators with no a/c, loud music every single midnight we were on the 16 floor and we were still able to hear the traffic, vehicles honking, there was one night where a car just parked in front of the hotel and played loud music full blast at 3am, every night there was people walking & being loud on the street so this is not the place to stay if you’re planning on getting a good night sleep, located on the golden zone walking distance to clubs & about 10-15 min walk to el malecón

Stayed 5 nights in Mar 2024

2/10 Terrible

Jamie

2024/4/25

Liked: Cleanliness, staff & service, property conditions & facilities

Disliked: Amenities

It needs to be clear that “no view” means NO WINDOW. It was dark and clammy in the room because there was no fresh air. Also the 1 of 2 elevators was usually broken and one time two men got stuck and had to wait 30 minutes to be rescued. The hotel is fine - not a real lobby but the pool area is ok and hanging in the hot tub was fun. Decent coffee place about 10 min walk. Not many dining options. The room itself was fine but no window? I wouldn’t have booked if I had known that.

Stayed 5 nights in Apr 2024

4/10 Poor

Miguel

2023/1/3

Liked: Cleanliness

Disliked: Staff & service, amenities, property conditions & facilities

Property not fully equip or finish in construction

2/10 Terrible

luis

2024/4/6

Liked: Cleanliness

Disliked: Property conditions & facilities

I love the ocean view and walking distance of everything rooms are spacious the only thing that made my who stayed feel not welcome due to the extremely bad sewer order I went down to the counter with a concierge. Several times kept sending maintenance I asked if they can relocate me and they said it was impossible due to the high value of customers, so I won one star for this place won’t be staying there again my clothes also Penetrated all my clothing, and couldn’t sleep definitely not quiet there was music playing all night long from Neighbor connected to his Bluetooth. I can hear his phone ring as well through the loud, speaker.

Stayed 4 nights in Mar 2024

4/10 Poor

ALEJANDRA

2025/8/15

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

La habitacion q nos dieron para 2 personas estaba muy pegada la cama a la pared eran aproximadamente 30 centimetros entre la cama y la pared, ahi estaba un frigobar q no se podia abrir bien xq topaba con la cama, el minisplit no enfriaba bien, la señora de la limpieza le hacia al vivo y no aseaba la tasa del escusado, solo retiraba los papeles y cambiaba las toallas, estuve 1 semana y nunca cambio sábanas, solo trapeo unas 2 veces el piso. queje en la recepcion y les pedi me cambiaran de habitacion pero la recepcionista del turno de la tarde fue muy déspota y dijo q no era posible. Las toallas para la alberca se acababan muy rapido y varias personas nos quedamos sin poder tener toallas. Una noche el techo del lobby se estaba goteando , los baños detras del looby ya despues de las 8 de la noche huelen muy mal, a puro borracho y orines. Les hace falta q limpien varias veces ya que el hotel recibe mucha gente. El elevador se tarda mucho y en ocasiones estaba 1 solo elevador para tanta gente xq el otro lo sacaban fuera de servicio. En el estacionamiento q esta enfrente del hotel habia que estar listo y agarrar lugar xq no hay suficiente espacio. Me toco estar en dias de mucha lluvia y se hacia un lodazal y habia q tener cuidado ya q el estacionamiento es de pura tierra. No me gusto el trato, la limpieza y el estacionamente. La playa muy bien y accesible. Pero aun asi no volvere a hospedarme en el hotel TRAMONTO, para mi gusto me quedo a deber en varios aspectos.

Stayed 6 nights in Aug 2025

10/10 Excellent

Sarahi

2025/8/15

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Buen hotel

Stayed 3 nights in Aug 2025

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