套房, 1 張加大雙人床 | 露台/庭院
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克雷斯塔馬翁飯店的評分

4 out of 5
克雷斯塔馬翁飯店
Plot 16719, Thamalakane River, Maun

評論

7.4

不錯哦

10 分，有夠讚；32 則評論中有 8 則" "
8 分，不錯哦；32 則評論中有 15 則" "
6 分，一般般；32 則評論中有 3 則" "
4 分，不太好；32 則評論中有 3 則" "
2 分，很糟糕；32 則評論中有 3 則" "

8.6/10

整潔度

7.2/10

員工素質

8.4/10

設施服務

8.0/10

住宿環境和硬體

7.6/10

環保程度

評論

10/10 有夠讚

Tyler，Douglasville

於 2024 年 3 月住了 1 晚

6/10 一般般

Alexis

家庭旅遊
喜歡：客房舒適度
不喜歡：整潔度和員工素質
Staff not trained for their jobs. Very disappointed in this Hotel. Will never go their again.
於 2023 年 9 月住了 2 晚

6/10 一般般

Carlo

商務旅客
喜歡：整潔度
不喜歡：員工素質
Other guests behaviour not managed by staff, noise in the corridor, staff not efficient in arranging transport, shower with no pressure, etc.
於 2023 年 7 月住了 2 晚
Tebogo Chilume 於 2023年7月24日回覆
Good day Thank you for reviewing Cresta Maun Resort. We were honoured to have you as our Guest. Your feedback is highly valued and will be used constructively to maintain and improve our standards of service and facilities. Please accept my sincere apologies for the discomfort and inconvenience you experienced. Your feedback by no means reflects the high standard of quality and service that Cresta Maun Resort is usually proud to offer. I can confirm therefore that I have investigated your comments in serious light and taken action to rectify our shortcomings.Guest feedback is imperative for us to ensure that our Guests’ expectations are being met and exceeded. Without your comments, we would never know when we are doing right, but more importantly, when we are doing wrong! Thank you for assisting us in our pursuit of service excellence. We hope to see you at Cresta Maun again soon!Kind regards,Cresta Maun

2/10 很糟糕

Ulrike

不喜歡：員工素質、住宿環境和硬體和客房舒適度
Eine einzige Zumutung
Zunächst wurde die Buchung geleugnet. Wir bekamen nicht die gebuchten zwei Einzelbetten. Wegen einer „Happy Hour“ konnten wir wegen des enormen Musiklärms bis Mitternacht nicht schlafen. Und dafür muss man zahlen…
於 2023 年 6 月住了 1 晚
Tebogo Chilume 於 2023年7月19日回覆
Good day Thank you for reviewing Cresta Maun Resort. We were honoured to have you as our Guest.. Your feedback is highly valued and will be used constructively to maintain and improve our standards of service and facilities. Please accept my sincere apologies for the discomfort and inconvenience you experienced. Your feedback by no means reflects the high standard of quality and service that Cresta Maun Resort is usually proud to offer. I can confirm therefore that I have investigated your comments in serious light and taken action to rectify our shortcomings.Guest feedback is imperative for us to ensure that our Guests’ expectations are being met and exceeded. Without your comments, we would never know when we are doing right, but more importantly, when we are doing wrong! Thank you for assisting us in our pursuit of service excellence. We hope to see you at Cresta Maun again soon!Kind regards,Cresta Maun

2/10 很糟糕

Ulrike

於 2023 年 7 月住了 1 晚
Tebogo Chilume 於 2023年7月19日回覆
Good dayThank you for reviewing Cresta Maun Resort.We were honoured to have you as our GuestRegards,Cresta Maun Resort

4/10 不太好

Sylvain

喜歡：整潔度和客房舒適度
不喜歡：員工素質
Reception all mixed-up!
We were given key of room already occupied... then no towel and no hot water in the shower of the 2nd room.
於 2023 年 5 月住了 1 晚
Tebogo Chilume 於 2023年5月30日回覆
Good day Thank you for reviewing Cresta Maun Resort. We were honoured to have you as our Guest. Your feedback is highly valued and will be used constructively to maintain and improve our standards of service and facilities. Please accept my sincere apologies for the discomfort and inconvenience you experienced. Your feedback by no means reflects the high standard of quality and service that Cresta Maun Resort is usually proud to offer. I can confirm therefore that I have investigated your comments in serious light and taken action to rectify our shortcomings.Guest feedback is imperative for us to ensure that our Guests’ expectations are being met and exceeded. Without your comments, we would never know when we are doing right, but more importantly, when we are doing wrong! Thank you for assisting us in our pursuit of service excellence. We hope to see you at Cresta Maun again soon!Regards,Cresta Maun Resort

6/10 一般般

carlos nesme

家庭旅遊
喜歡：整潔度和員工素質
It was just ok! The price for it doesn’t match for the property

2/10 很糟糕

Patrick

Early afternoon I contacted Expeidia to change reservation to next day due to car problems. I was told hotel was not answering its phone but that Expedia would continue to try to reach them and email me. By next day, still nothing. Hotel needs to answer its phone and respond to enquiries and Expedia should have sent me an update,
於 2022 年 7 月住了 1 晚

4/10 不太好

Frederick

for a new hotel they sure messed up - goofy design with the glass shower right next to the bed. Water goes everywhere. Noisy rooms. no mosquito nets and no screens on the windows. Noisy rooms. Average food.
於 2022 年 6 月住了 1 晚
Tebogo Chilume 於 2022年6月29日回覆
Good day Thank you for reviewing Cresta Maun Resort. We were honoured to have you as our Guest.. Your feedback is highly valued and will be used constructively to maintain and improve our standards of service and facilities. Please accept my sincere apologies for the discomfort and inconvenience you experienced. Your feedback by no means reflects the high standard of quality and service that Cresta Maun Resort is usually proud to offer. I can confirm therefore that I have investigated your comments in serious light and taken action to rectify our shortcomings. Guest feedback is imperative for us to ensure that our Guests’ expectations are being met and exceeded. Without your comments, we would never know when we are doing right, but more importantly, when we are doing wrong! Thank you for assisting us in our pursuit of service excellence. We hope to see you at Cresta Maun again soon! Kind regards, Cresta Maun Resort

8/10 不錯哦

Vushe

親子旅遊
喜歡：整潔度、設施服務和住宿環境和硬體
Secluded and quiet Some renovations needed
於 2022 年 4 月住了 3 晚
Pamela 於 2022年5月16日回覆
Good day Thank you so much for your valued feedback and for choosing Cresta Maun as your preferred hotel. We will take the feedback into consideration to better your next stay. Regards

8/10 不錯哦

Terrance

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Maun Hotel
Friendly staff, airport transfers.
於 2022 年 1 月住了 1 晚
Tebogo Chilume Guest Relations Officer 於 2022年1月25日回覆
Good day Thank you for reviewing Cresta Maun Resort. We were honored to have you as our Guest Regards, Cresta Maun Resort

8/10 不錯哦

Joseph

喜歡：整潔度、住宿環境和硬體和客房舒適度
不喜歡：員工素質
Check in frustration
On our second trip the reception and checking in was very disappointing I was made to wait for a long time. I requested a room down stairs was given upstairs making extremely difficult for my wife to walk. After a long time two staff members assisted
於 2022 年 1 月住了 4 晚
Tebogo Chilume Guest Relations Officer 於 2022年1月25日回覆
Good day Thank you for reviewing Cresta Maun Resort. Please accept my sincere apologies for the discomfort and inconvenience you experienced. Your feedback by no means reflects the high standard of quality and service that Cresta Maun Resort is usually proud to offer We were honored to have you as our Guest Regards, Cresta Maun Resort

10/10 有夠讚

Tshepo

於 2021 年 12 月住了 2 晚
Tebogo Chilume Guest Relations Officer 於 2022年1月19日回覆
Good day Thank you for reviewing Cresta Maun Resort Hotel. We were honored to have you as our Guest Regards, Cresta Maun Resort Hotel

10/10 有夠讚

Jamie

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Cresta Maun review
於 2021 年 6 月住了 7 晚
Dulcie 於 2021年7月23日回覆
Dear Jamie, Thank you. We always appreciate hearing feedback about the experience that we provide. We hope to see you at Cresta Maun again soon! Kind regards,

10/10 有夠讚

William

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2020 年 11 月住了 1 晚
Tebogo Chilume Guest Relations Officer 於 2022年1月19日回覆
Good day Thank you for reviewing Cresta Maun Resort. We were honored to have you as our Guest Regards, Cresta Maun Resort

8/10 不錯哦

James

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Great stay!
Cresta Maun is a great choice in Maun which surprisingly lacks decent accommodation. We came here from a horrible experience at another hotel. Staff was nice. We didnt try the breakfast. Transportation to and from the airport was easy and included with the stay. A few items to consider" There is another Cresta in Maun and we were really confused because google had 3 Cresta Maun's when searching. So best to use the shuttle provided by the hotel. The shower is in the room with no door. This maybe off putting for some but wasn't an issue for us at all. The air conditioner was weak (not too bad though).
於 2019 年 12 月住了 1 晚
Palesa 於 2020年2月8日回覆
Dear James, Thank you for staying at Cresta Maun. We appreciate your feedback on areas needing attention. Kind regards Palesa Kungoane Online Administrator Cresta Maun

10/10 有夠讚

Eric

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Excellent stay
Service excellent, people friendly overall pleasant experience!
於 2019 年 10 月住了 1 晚
Tebogo Chilume Guest Relations Officer 於 2022年1月19日回覆
Good day Thank you for reviewing Cresta Maun Resort. We were honored to have you as our Guest Regards, Cresta Maun Resort

8/10 不錯哦

Holly

喜歡：整潔度、住宿環境和硬體和客房舒適度
I would probably stay again, however...
The hotel and amenities were all very nice. The staff could of been a little more helpful, some were very friendly while others made it feel as if it were an inconvenience to them to help us.
於 2019 年 10 月住了 2 晚
Tebogo Chilume Guest Relations Officer 於 2022年1月19日回覆
Good day Thank you for reviewing Cresta Maun Resort. We were honored to have you as our Guest Regards, Cresta Maun Resort Hotel

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質和住宿環境和硬體
於 2019 年 9 月住了 1 晚
Tebogo Chilume Guest Relations Officer 於 2022年1月19日回覆
Good day Thank you for reviewing Cresta Maun Resort. We were honored to have you as our Guest Regards, Cresta Maun Resort

8/10 不錯哦

真實旅客

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
was advertised as 3 star and it is. There was a 2 hr delay at check in and was not told why, but they were accommodative at check out. The rooms were clean and modern, the staff courteous and helpful; but then most of Botswana is like that. The water is salty and we were provided with bottled water. The food is below average and slightly expensive. No water in river when we were there and so no wild animals. overall a happy experience
於 2019 年 9 月住了 1 晚
Palesa 於 2019年9月10日回覆
Dear Anonymous, Thank you for staying at Cresta Maun. We were honoured to have you as our guest. We sincerely apologize about the inconvenienced caused during your check in. We look forward to your next visit. Kind regards Palesa Kungoane Online Administrator Cresta Maun

8/10 不錯哦

真實旅客

情侶出遊
喜歡：整潔度、設施服務和住宿環境和硬體
Die Unterkunft ist phantastisch, bedauerlicherweise jedoch schwer zu finden, da es keine Straßenadresse gibt. Das Personal war nicht in der Lage, den Weg zum Hotel telefonisch zu erklären, das hat uns zwei Stunden Urlaubszeit gekostet.
於 2019 年 7 月住了 1 晚
Palesa 於 2019年7月18日回覆
Dear Anonymous, Thank you for choosing Cresta Maun. We were honoured to have you as our guest. We sincerely apologize for the inconvenience caused regarding directions. Kind regards Palesa Kungoane Online Administrator Cresta Maun

8/10 不錯哦

真實旅客

商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Staff are extremely friendly and helpful, rooms are clean and neat. Always a pleasant stay.
於 2019 年 6 月住了 1 晚
Palesa 於 2019年7月9日回覆
Dear Anonymous, Thank you for choosing Cresta Maun. We were delighted to have you as our guest. We look forward to your next visit. Kind regards Palesa Kungoane Online Administrator Cresta Maun

8/10 不錯哦

真實旅客

於 2019 年 3 月住了 1 晚
Palesa 於 2019年4月8日回覆
Dear Anonymous, Thank you for choosing Cresta Maun. We were honoured to have you as our guest. We look forward to your next visit. Kind regards Palesa Kungoane Online Administrator Cresta Maun

4/10 不太好

junwon

喜歡：員工素質
不喜歡：整潔度
물에서 냄새가 나요
於 2019 年 2 月住了 4 晚
Palesa 於 2019年3月6日回覆
Dear Junwon, Thank you for choosing Cresta Maun. We were honoured to have you as our guest. We appreciate your feedback on areas needing attention. Kind regards Palesa Kungoane Online Administrator Cresta Maun

10/10 有夠讚

Magnus

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Utmärkt hotell
Ett mycket trevligt hotell med bra läge och hög service.
於 2019 年 1 月住了 4 晚
Palesa 於 2019年1月14日回覆
Dear Magnus, Thank you for staying at Cresta Maun. We were delighted to have you as our guest. We look forward to your next visit. Kind regards Palesa Kungoane Online Administrator Cresta Maun

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2018 年 12 月住了 1 晚
Palesa 於 2019年1月3日回覆
Dear Anonymous, Thank you for staying at Cresta Maun. We were honoured to have you as our guest. We look forward to your next visit. Kind regards Palesa Kungoane Online Administrator Cresta Maun

8/10 不錯哦

Adam

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Recommended business hotel
Cresta Maun is a business hotel on the edge of the Okavango...an interesting combination. The setting is fabulous on the banks of the Thamalakane River and it's a great location for tourists wanting a stop-over en route to safari. Given the relative remoteness of Maun the management do a great job of creating a quality experience for guests. As a regular business visitor to the town, Cresta Maun is a no-brainer: friendly staff, good wifi, surprisingly good food, decent bar experience, efficient front desk and a secure, well maintained property. Being a little way out of town, a car is essential if you need to get around easily.
於 2018 年 12 月住了 4 晚
Palesa 於 2019年3月24日回覆
Dear Adam, Thank you for staying at Cresta Maun. We were delighted to have you ad our guest. We look forward to your next visit. Kind regards Palesa Kungoane Online Administrator Cresta Maun

10/10 有夠讚

Keith

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Relaxing weekend
於 2018 年 11 月住了 2 晚
Palesa 於 2019年3月21日回覆
Dear Keith, Thank you for staying at Cresta Maun. We were honoured to have you as our guest. We look forward to you next visit. Kind regards Palesa Kungoane Online Administrator Cresta Maun

8/10 不錯哦

Millietess，UK

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Best Maun hotel we have stayed in (so far)
Nice new hotel in Main. Staff and service good. We had a good meal in the restaurant and the room was comfortable. Down side - the pool was a bit 'murky' and very cold for swimming. There was also a bad smell near our room. We asked to be moved and reception arranged this. We subsequently heard that they water the gardens with treated sewage!! Hence the smell. Bizarre given the proximity to the river.
於 2018 年 9 月住了 1 晚
Palesa 於 2018年10月18日回覆
Dear Millietess, Thank you for staying at Cresta Maun. We were honoured to have you as our guest. We appreciate your feedback on areas needing attention. Kind regards Palesa Kungoane Online Administrator Cresta Maun

8/10 不錯哦

Fernando，sao paulo

不喜歡：整潔度和員工素質
dificil de chegar
longe do aeroporto, so o transfer salva, faltou toalha, a area de turismo do hotel nao estava afim de trabalhar
於 2018 年 9 月住了 2 晚
Palesa 於 2018年9月12日回覆
Dear Fernando, Thank you for choosing Cresta Maun. We were honoured to have you as our guest. We appreciate your feedback on areas needing attention and sincerely apologize for the inconvenience caused during your stay. Kind regards Palesa Kungoane Online Administrator Cresta Maun

8/10 不錯哦

Kurt，Johannesburg

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Good Overnight en route to a lodge
It was a one night stay en Route to my final destination
於 2018 年 8 月住了 1 晚
Palesa 於 2018年8月17日回覆
Dear Kurt, Thank you for staying at Cresta Maun. We were honoured to have you as our guest. Kind regards Palesa Kungoane Online Administrator Cresta Maun

10/10 有夠讚

tony，uk

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
it was very good, charming location and staff very
staff were very good but my regonal accent communication was some times slow but enjoyable
於 2018 年 7 月住了 4 晚
Palesa 於 2018年8月7日回覆
Dear Tony, Thank you for choosing Cresta Maun. We were delighted to have you as our guest. We look forward to your next visit. Kind regards Palesa Kungoane Online Administrator Cresta Maun