Matanzas River Tours

Ok there is a lot this resort does right but can improve on some things. The activities for the kids are endless! Our group from 3-12 loved the waterslide on the beach & pool with the DJ/kids games was a lot of fun. The beach is beautiful and it perfect for young kids!! One of the biggest downsides is the elevators. They take forever to come and are often packed when you get one. I think this comes from the resort being older and not having any service elevators so the employees have to use the elevators as well which can often take them up. This resort is in need of some TLC as the rooms are dated and worn. The rug in our living room was fraying and some of the clips for the drapes were broken. Also during the stay my daughter had dropped a bag of chips in our room and while I did my best to clean it up there were still some small crumbs that needed vacuuming up. When housekeeping had not come by 3:30 I had called to check if they would be coming and was told that while they try to make it to every room each day they have been very busy so some days they have not been able to accommodate everyone. While they did come clean our room I do think this is worth noting if daily housekeeping is important to you. We did also find some dead bugs on the floor near the front window when we first got to our room so I don't think they do a really thorough job. Overall fun place but if you are expecting a higher end resort it is not for you.

The room and entire property was very clean! They had staff cleaning around the clock to keep things looking great! The walk to the beach was very short, less than a block. Finding the parking garage was a little tricky, as it is off Avalon St, not well marked, and tucked underneath the building. Once we found it, there were no issues. We tried to check into our room 2 hours early with no luck. We came back again just 5-10 minutes before 4pm check in time, and we still needed to wait until 4pm. It seems they do not take early check-ins, period. I can respect that, just something to keep in mind and be aware of. The pool is small (4’6” at the deepest) and faces the city view (not the beach/ocean), but it didn’t matter, my kids enjoyed it. I did not try to order anything from the bar, but noticed it seemed like no staff was available behind the bar throughout the day. The resort had umbrellas, beach chairs and sand toys available for guest use at no extra charge, which was great! We enjoyed our stay and will very likely stay here again in the future.

There was confusion over room charges. I heard the policy was charging a daily fee each day. This created issues with my bank who thought it was fraud and kept alerting me. Most hotels charge the overall room charge when you check in and incidentals at the end. Perhaps go to that. Otherwise very nice hotel with helpful staff and great amenities.