Dear Mr. Shih Hsun,Thank you for your excellent rating. We are glad to know that you enjoyed your stay with us. Hence, we shall be looking forward to next visit here at out hotel. Thank you for staying with us.Keep safe!Sincerely,Ria DimlaDuty Manager

Dear Valued Guest,Thank you very much for your generous score review! We are absolutely delighted to know that you had a perfect experience during your recent stay with us. It is our utmost goal to provide exceptional service and satisfaction to all our guests, and your feedback reaffirms that we are on the right track.Once again, thank you for choosing City Garden Grand Hotel and we look forward to the pleasure of serving you again in the future.At your Service, Alex BognotDuty Manager

Dear Mr./Ms. Liqian,It gives us a big smile knowing that you have enjoyed your stay following your recent visit to City Garden Grand Hotel. Thank you so much for the top-notch score review and we look forward to welcoming you back again.Best Regards,Alex BognotDuty Manager

Dear Mr./Ms. Liqian,Thank you for giving us a 5 star- rated review. We are delighted to know that you were satisfied with the overall service of our hotel. We take pride in your continued patronage and we are committed to serving you with excellence for years to come. Once again, thank you so much and we look forward to welcoming you back soon here at City Garden Grand Hotel.At your Service,Alex BognotDuty Manager

Dear Mr. Kwong Kay Victor,Many thanks for taking the time to review! I am pleased to know you had a wonderful time at City Garden Grand Hotel given your good score review. Meanwhile, my apologies for the inconvenience caused by the elevators. Due to the foot traffic caused by our in-house, events and restaurant guests, our elevators have become busy catering to all types of guests during your stay. Looking forward to welcoming you back here at City Garden Grand Hotel.Best Regards,John PagtabunanDuty Manager

Dear Mr. Denise,Thank you so much for your kind comments about your stay with us! I am thrilled you had such an exceptional experience, and that our team went above and beyond to make sure you had a memorable stay. We appreciate the recognition of one of our duty managers, Alex. I am glad to see him being commended and living up to the world class service and hospitality that City Garden Grand Hotel is known for. I am very excited to pass along your kind words to him. We can’t wait to welcome you again in the very near future!Always at your service,Christian TadeoHotel Duty Manager

Dear Mr. Jui Chi,Thank you for taking the time to share your review with us. Your feedback is highly appreciated and encourages us to continuously provide our guests with the GRAND experience. We look forward to welcoming you back in the future.Always at your service,Richard ReazonGeneral Manager

Dear Mr. Lin, Much appreciation for sharing such an awesome review for City Garden GRAND Hotel following your recent stay. It is a treat to the whole team that you liked our services and facilities all throughout your stay. Thank you and we look forward to welcoming you back on your next visit soon. Always at your service, Richard Reazon General Manager

Dear Valued Guest, Thank you for taking the time to share your review with us. Your feedback is highly appreciated and encourages us to continuously provide our guests with the GRAND experience. We look forward to welcoming you back in the future. Best Regards, Richard Reazon OIC-General Manager

Dear Mr. Tinghua, Thank you for taking the time to share your review with us. Your feedback is highly appreciated and encourages us to continuously provide our guests with the GRAND experience. We look forward to welcoming you back in the future. Best Regards, Mirro Reperuga General Manager

Dear Valued Guest, Thank you for taking the time to share your review with us. Your feedback is highly appreciated and encourages us to continuously provide our guests with the GRAND experience. We look forward to welcoming you back in the future. Best Regards, Mirro Reperuga General Manager

Dear Mr. Hung, Thank you for providing such encouraging feedback. Your kind words inspire us to continue providing memorable moments and a GRAND experience for all of our guests. We look forward to welcoming you back soon. Best Regards, Mirro Reperuga General Manager

Dear Mr. Steven,Thank you for your excellent rating and feedback. We are glad to know that you enjoyed your stay with us. Hence, we shall be looking forward to next visit here at out hotel. Thank you for staying with us.Keep safe!Sincerely,Ria DimlaDuty Manager

Dear Mr. MichaelThank you for taking a moment to share your amazing experience with us. We are delighted to hear that Ivy, Dannah, and Darius delivered exemplary service to you and we are glad to know that you enjoyed your recent stay with us. We are truly heartened to receive your generous review and evaluation.We are looking forward to your next visit. Until then, Stay Safe!Leo CastilloDuty Manager

Dear Mr. GeorgeThank you for sharing your review and for awarding us a 4-star rating. We really appreciate your feedback and are glad to hear you had a positive experience during your stay.We're thrilled that you enjoyed your time at our rooftop bar, which offers a fantastic view of the city.At City Garden Grand Hotel, we're always working to improve our guests' satisfaction, and your feedback is invaluable in helping us achieve that goal.We look forward to welcoming you back in the future, and thank you again for choosing to stay with us.Best Regards,Leo CastilloDuty Manager

Dear Ms. Maria Leila,Greetings from City Garden Grand Hotel! Thank you for taking time to post a review of our property. We are so happy to hear that you enjoyed your time at City Garden Grand Hotel. Our goal is always to exceed your expectations. If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon! Keep safe!Sincerely,Ria DimlaDuty Manager

Dear Ms. RachelThank you for choosing City Garden Grand Hotel during your recent visit. We are very glad to know that you enjoyed your stay with us. We sincerely appreciate your wonderful feedback. Thank you for your kind words and for highlighting the Firefly rooftop restaurant.Once again, thank you so much and we look forward to welcoming you back soon here at City Garden Grand Hotel.Sincerely,Leo CastilloDuty Manager

Dear Ms. AndreaThank you for taking the time to give us an amazing review. It brings us joy to know that you were pleased with the overall service of our hotel. Thank you for your kind words and for highlighting that our rooms and beds met your standards.We hope to be able to be of service to you once again in the near future.Sincerely,Leo CastilloDuty Manager

Dear Mr. Mikio,Thank you for your review! We're thrilled to hear that you had a good experience with us.Your satisfaction is our top priority, and we're grateful for your positive feedback. We look forward to welcoming you back soon!At your Service, Alex BognotDuty Manager

Dear Mr/Ms. AsubeThank you for sharing your experience with City Garden Grand Hotel. We appreciate your positive feedback towards our hotel. Providing excellent service and ensuring our guests' satisfaction is our top priority. We're glad to know that we met your expectations in this regard. Meanwhile, despite a few remarks, rest assured that the management is continuously finding ways to enhance the services in this facility. We will look into these as we always strive for improvement. Looking forward to welcoming you back here at City Garden Grand Hotel.Sincerely,Leo CastilloDuty Manager

Dear Mr. YutaGreetings from City Garden Grand Hotel! Thank you for your excellent rating. Your feedback is highly appreciated and encourages us to continuously provide our guests with the GRAND experience. We look forward to welcoming you back in the future. Keep safe!Sincerely,Leo CastilloDuty Manager

Dear Mr. Kwong,Thank you for awarding us a 5-star rating! We're truly honored by your positive feedback and delighted to know that you had a wonderful experience with us. We're committed to maintaining this high standard of service, and we look forward to serving you again in the future.At your Service, Alex BognotDuty Manager

Dear Mr. Lawrence,Greetings from City Garden Grand Hotel! Thank you for your excellent rating. Your feedback is highly appreciated and encourages us to continuously provide our guests with the GRAND experience. We look forward to welcoming you back in the future. Keep safe!Sincerely,Ria DimlaDuty Manager

Dear Mr. Jesse,Thank you for your glowing review! We're thrilled to hear that our housekeeping staff and servers made your stay so pleasant.Our team takes great pride in providing exceptional service, and it's truly rewarding to know that their efforts made a positive impact on your experience. We look forward to the opportunity to welcome you back for another enjoyable stay.At your Service, Alex BognotDuty Manager

Dear Mr. Tadashi,Greetings from City Garden Grand Hotel! Thank you for taking the time to share your review with us. Your feedback is highly appreciated and encourages us to continuously provide our guests with the GRAND experience. We look forward to welcoming you back in the future.Sincerely,Ria DimlaDuty Manager

Dear Mr. Lei,Thank you for taking the time to share your feedback with us! We're delighted to hear that you enjoyed the lively atmosphere of our area and found the proximity to shops, bars, and massages convenient.We're also thrilled that our staff made a positive impression with their friendly service and diligent cleaning efforts. Your kind words are truly appreciated and will be shared with our team.Regarding the shower pressure, we apologize for any inconvenience this may have caused. We'll certainly look into this matter to ensure that all of our amenities meet the expectations of our valued guests.Thank you once again for your review, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Sincerely, Alex BognotDuty Manager

Dear Mr. Elmer,We're thrilled to hear that you enjoyed your stay with us and found our location convenient for exploring the area on foot. Providing a comfortable and accessible environment for our guests is one of our top priorities, and we're delighted that you had a pleasant experience. We hope to welcome you back for another enjoyable stay in the future!At your Service, Alex BognotDuty Manager

Dear Mr. Khavin,Thank you so much for your fantastic 5-star review! We're thrilled to hear that you had a wonderful experience with us. Providing exceptional service and ensuring your satisfaction are our top priorities. We're delighted that we could meet your expectations. We look forward to welcoming you back again for another great experience in the future!At your Service, Alex BognotDuty Manager

Dear Mr. Isaac,Thank you for taking the time to share your feedback with us. We're glad to hear that you found the hotel room itself to be nice. However, we apologize that the city view did not meet your expectations.We take your comments regarding the surrounding area seriously. While we strive to provide a safe and clean environment for our guests, we understand that external factors may impact your experience. Rest assured, we continuously work to improve the surroundings and ensure the safety and comfort of our guests.Your feedback is valuable to us, and we will use it to enhance our guest experience. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience.Sincerely,Ria DimlaDuty Manager

Dear Mr. Andrew,Greetings from City Garden Grand Hotel! Thank you for your excellent rating. Your feedback is highly appreciated and encourages us to continuously provide our guests with the GRAND experience. We look forward to welcoming you back in the future. Keep safe!Sincerely,Ria DimlaDuty Manager

Dear Mr. ScottGreetings from City Garden Grand Hotel! We're grateful for your excellent rating. Your feedback means a lot and inspires us to maintain the GRAND experience for all our guests. We're looking forward to welcoming you back in the future.Best regards,Leo CastilloDuty Manager

Dear Mr. Hisashi,Thank you for taking the time to share your feedback and We're pleased to know that you had an overall positive experience during your stay at our hotel.We're committed to delivering exceptional service and ensuring that every aspect of your stay meets or exceeds your expectations. We look forward to welcoming you back soon.At your Service, Alex BognotDuty Manager

Dear Mr. Hiroki,Thank you for your review! We're thrilled to hear that you enjoyed the high-floor location and the fantastic view from your room. Providing our guests with memorable experiences and stunning vistas is always our goal, and we're delighted that we could deliver on that during your stay. We hope to have the pleasure of welcoming you back for another wonderful experience in the future!At your Service, Alex BognotDuty Manager

Dear Mr. Juanito,Thank you for your positive feedback! We're thrilled to hear that you enjoyed your stay with us and that you plan to return in the future. We look forward to welcoming you back and ensuring another wonderful experience.At your Service, Alex BognotDuty Manager

Dear Ms. Erika,Thank you so much for awarding us a 5-star rating! We are absolutely delighted to hear about your fantastic experience with us. It's our mission to provide top-notch service, and we're thrilled to know we hit the mark for you.We can't wait to welcome you back for another exceptional stay.At your Service, Alex BognotDuty Manager

Dear Ms. Michaela,Thank you for your wonderful feedback! We're thrilled to hear that you enjoyed the beauty of our surroundings and that our roof terrace stood out as a highlight during your stay. We take great pride in providing a serene and picturesque environment for our guests to relax and unwind. Your kind words motivate us to continue delivering exceptional experiences. We hope to welcome you back soon for another memorable stay!Sincerely,Ria DimlaDuty Manager

Dear Ms. Tenisha,We're overjoyed to receive your 5-star review! Thank you immensely for choosing us and sharing your positive experience. We're committed to delivering exceptional service and memorable stays. Your support means a lot, and we can't wait to welcome you back for another wonderful visit!At your Service, Alex BognotDuty Manager

Dear Mr. Craig,Greetings from City Garden Grand Hotel! Thank you for taking time to post a review of our property. We are so happy to hear that you enjoyed your time at City Garden Grand Hotel. Our goal is always to exceed your expectations. If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon! Keep safe!Sincerely,Ria DimlaDuty Manager

Dear Ms. Margarita,Thank you so much for your fantastic 5-star review! We're thrilled to hear that you had a wonderful experience with us. Providing exceptional service and ensuring your satisfaction are our top priorities. We're delighted that we could meet your expectations. We look forward to welcoming you back again for another great experience in the future!At your Service, Alex BognotDuty Manager

Dear Ms. IluminadaLorna,Thank you for your excellent rating and feedback. We are glad to know that you enjoyed your stay with us. Hence, we shall be looking forward to next visit here at out hotel. Thank you for staying with us.Keep safe!Sincerely,Ria DimlaDuty Manager

Dear Mr. Joel,Greetings from City Garden Grand Hotel! Please accept our sincere gratitude for the top-notch rating, we're glad to know that you have enjoyed your stay especially you found our rooms amazing with a great view. Our team truly appreciates it. Your positive feedback serves as a validation of our efforts, and we are truly humbled by your appreciation. We look forward to welcoming you back in the future.Keep safe!Sincerely,Ria DimlaDuty Manager

Dear Mudd,Thank you for your feedback! We're delighted to hear that you found our staff to be very professional. Providing excellent service is our top priority, and we're pleased that our team's professionalism enhanced your experience. We look forward to welcoming you back again soon!At your Service, Alex BognotDuty Manager

Dear Mr. Matthew,Thank you for your excellent rating and feedback. We are glad to know that you enjoyed your stay with us. Hence, we shall be looking forward to next visit here at out hotel. Thank you for staying with us.Keep safe!Sincerely,Ria DimlaDuty Manager

Dear Ms. Josephine,Greetings from City Garden Grand Hotel! Thank you for your excellent rating. Your feedback is highly appreciated and encourages us to continuously provide our guests with the GRAND experience. We look forward to welcoming you back in the future. Keep safe!Sincerely,Ria DimlaDuty Manager

Dear Mr. Mark,Thank you for taking the time to share your feedback regarding your recent stay at City Garden Grand Hotel. We sincerely apologize for the inconveniences you experienced during your time with us. Your comments are extremely valuable to us as they help us to improve and provide better service to our guests.We are truly sorry that you did not receive the level of hospitality that we strive to deliver to all of our guests. Please know that your concerns regarding the air conditioner, television cable, and fridge have been noted and will be addressed promptly to ensure that future guests do not encounter similar issues.Regarding the shower curtains, we apologize for any inconvenience caused by their placement. Your feedback will be taken into consideration as we strive to enhance the comfort and convenience of our rooms.We deeply regret that you did not receive a phone call from our staff to apologize for the inconvenience during your stay. This is certainly not reflective of the high standard of service that we aim to provide, and we will be reviewing our communication procedures to ensure that all guests receive the attention and care they deserve.We understand your decision not to stay with us again, but we hope that you will consider giving us another opportunity to exceed your expectations in the future. If you would be willing to discuss your experience further, please do not hesitate to contact us directly at dutymanager@citygardengrandhotel.comOnce again, we apologize for the shortcomings you encountered and thank you for bringing them to our attention.Sincerely,Ria DimlaDuty Manager

Dear Mr. Masataka,Thank you so much for your 5-star review! We greatly appreciate your positive feedback and are delighted to know that you had an excellent experience with us. Your satisfaction is our ultimate goal, and we look forward to serving you again in the future.At your Service, Alex BognotDuty Manager

Dear Ms. Theresa,Thank you for choosing to stay at City Garden Grand hotel . We take pride in your continued patronage and we are committed to serving you with excellence for years to come. Once again, thank you and we look forward to welcoming you back soon.At your Service, Alex BognotDuty Manager

Dear Mr. Adrian,Thank you for taking the time to share your feedback regarding our hotel's location and surroundings. We're glad to hear that you found them to your liking. Our team strives to provide guests with a convenient and enjoyable experience, and we're thrilled that you appreciated our location. We look forward to welcoming you back in the future!At your Service, Alex BognotDuty Manager

Dear Mr. Clayton,Thank you so much for your continued loyalty and for taking the time to share your wonderful feedback with us. We're thrilled to hear that our hotel is your favorite whenever you're in Makati.It's fantastic to know that you find our rooms spacious and comfortable, and that you enjoy our breakfast offerings. We're delighted that our rooftop pool and bar provide you with a great place to relax, soak up the sun, and admire the beautiful sunset views.Your kind words about our consistent service mean a lot to us. We're committed to providing memorable experiences for our guests, and we're thrilled that we've been able to exceed your expectations time and time again.Thank you once again for your support and for choosing to stay with us. We look forward to welcoming you back for many more enjoyable stays in the future.At your Service, Alex BognotDuty Manager

Dear Mr. Jett,We're thrilled to hear that you had a great stay with us and enjoyed our room! Providing spacious and comfortable accommodations is important to us, and we're delighted that you found the room to your liking. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for another enjoyable experience in the future!At your Service, Alex BognotDuty Manager