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瑪琅瑞士貝爾旅店的評分

3 out of 5
瑪琅瑞士貝爾旅店
JL. Veteran No.8A, Malang, East Java

評論

8.2

非常好

10 分，有夠讚；103 則評論中有 27 則" "
8 分，不錯哦；103 則評論中有 58 則" "
6 分，一般般；103 則評論中有 12 則" "
4 分，不太好；103 則評論中有 4 則" "
2 分，很糟糕；103 則評論中有 2 則" "

8.2/10

整潔度

8.4/10

員工素質

8.0/10

設施服務

8.0/10

住宿環境和硬體

7.6/10

環保程度

評論

8/10 不錯哦

Hsi

商務旅客
喜歡：整潔度和員工素質
隔音不好，清晨會固定聽到宗教的誦經聲。
於 2023 年 5 月住了 2 晚
Gunawan Td Putra 於 2023年9月15日回覆
Thank you for rating us!

8/10 不錯哦

yeeung，香港

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
價格各方面都有水準
開車入酒店要從商場入則面不能開進,在内街一不留神就過了

6/10 一般般

beny

家庭旅遊
Kamar tdk sesuai harapan 28 m2...ternyata cukup kecil dalamnya.. Bed jg 160 cm.karpet lama n krg bersih.lorong hotel bau kurang enak.handuk jg pertama dikasih krg layak.complain kmd diganti...yg pst tdk akan nginep lagi..tdk seindah fotonya.
於 2023 年 12 月住了 2 晚

10/10 有夠讚

Kyo Seung

於 2023 年 11 月住了 1 晚

4/10 不太好

Rudy

不喜歡：設施服務和住宿環境和硬體
於 2023 年 11 月住了 1 晚

2/10 很糟糕

Kiichiro

於 2023 年 11 月住了 3 晚

10/10 有夠讚

Lhien

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Amazing staff. Very polite and professional. This is a stamp for Indonesians. Hotel was good. Very good breakfast. Overall; great stay.
於 2023 年 10 月住了 3 晚
Gunawan Td Putra 於 2023年10月24日回覆
Thank you for rating us!

10/10 有夠讚

JOSE ANTONIO

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 8 月住了 1 晚
Gunawan Td Putra 於 2023年8月21日回覆
Thank you for rating us!

10/10 有夠讚

Indah

於 2023 年 6 月住了 3 晚
Gunawan Td Putra 於 2023年9月15日回覆
Thank you for rating us!

8/10 不錯哦

SHINICHI

於 2023 年 3 月住了 1 晚
Gunawan Td Putra 於 2023年9月15日回覆
Thank you for rating us!

10/10 有夠讚

Riyadh Ahmed A Faraj

於 2023 年 3 月住了 2 晚
Gunawan Td Putra 於 2023年11月16日回覆
Thank you for rating us!

8/10 不錯哦

sheana

喜歡：員工素質和設施服務
於 2023 年 2 月住了 4 晚
Gunawan Td Putra 於 2023年9月15日回覆
Thank you for rating us!

8/10 不錯哦

真實旅客

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 1 月住了 3 晚
Gunawan Td Putra 於 2023年1月24日回覆
Thank you for rating us!

8/10 不錯哦

真實旅客

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Secaram umum bagus dan rekomended sih. Apalagi lokasi sangat strategis. Kalo diminta menyebutkan apa yang kurang, kayaknya pilihan dan kualitas masakan sarapan perlu ditingkatkan
於 2023 年 1 月住了 3 晚
Gunawan Td Putra 於 2023年1月24日回覆
Dear Bapak/Ibu," SALAM HANGAT DARI SWISS-BELINN MALANG "Sebelumnya kami ucapkan terima kasih telah mengunjungi Swiss-Belinn Malang, semoga pelayanan kami bisa memenuhi apa yang Bapak/Ibu harapkan.Kami mohon maaf atas ketidaknyamanan yang Bapak/Ibu alami terkait fasilitas sarapan, kami akan menyampaikan masukan positif Bapak/Ibu pada departemen terkait demi meningkatkan mutu pelayanan agar semua tamu kami bisa nyaman selama berada di Swiss-Belinn Malang.Terima kasih Bapak/Ibu, kami nantikan kunjungan Bapak/Ibu berikutnya di Swiss-Belinn Malang.

8/10 不錯哦

Kojiro

商務旅客
喜歡：整潔度、員工素質和設施服務
スタッフの笑顔がとても良かったです。
於 2022 年 10 月住了 3 晚
Gunawan Td Putra 於 2022年10月12日回覆
Dear Mr. Kojiro," WARMEST GREETING SWISS-BELINN MALANG "Thank you for staying with us, we hope our sincere service could meet your expectation. We are very happy that you had a nice experience during your stay with us. We will always keep maintaining our services to make our guests happy and satisfied with our quality of servicesThank you and We look forward to your next visit to Swiss-Belinn Malang.

6/10 一般般

Scott

情侶出遊
喜歡：整潔度和員工素質
I have stayed at this Hotel twice due to its location to my partners parents. 5 years between the visits. The rooms are looking tired, requiring a face lift and carpets to be cleaned. Foot towels need to be renewed and are grey and out washed. The service however is impeccable, friendly open and very accommodating. I will say that having to pay £7 a beer has put me off returning and looking at other options
於 2022 年 9 月住了 10 晚
Gunawan Td Putra 於 2022年9月28日回覆
Dear Mr. Scott," WARMEST GREETING SWISS-BELINN MALANG "Thank you for staying with us, we hope our sincere service could meet your expectation. We are very that you had a nice experience during your stay with us. We will always keep maintaining our services to make our guests happy and satisfied with our quality of services.We deeply apologize for your inconvenience regarding our services & facilities, we will coordinate with the related department to improve the guest's convenience during their stay with us.Thank you and We look forward to having your next visit to Swiss-Belinn Malang.

8/10 不錯哦

GUNHEE

於 2022 年 4 月住了 1 晚

10/10 有夠讚

Christopher

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2021 年 10 月住了 1 晚

2/10 很糟糕

Risa

於 2020 年 7 月住了 2 晚

8/10 不錯哦

daniel

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2021 年 1 月住了 1 晚

10/10 有夠讚

Roni

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2020 年 10 月住了 1 晚

8/10 不錯哦

Dina

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2020 年 1 月住了 2 晚
SAA 於 2020年2月27日回覆
Thank you for your rate!

8/10 不錯哦

agung

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 12 月住了 1 晚
SAA 於 2020年2月27日回覆
Thank you for your rate!

8/10 不錯哦

真實旅客

團體旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Value for Money
Location is good, easily to shop
於 2019 年 10 月住了 1 晚

8/10 不錯哦

Low Peng

商務旅客
喜歡：員工素質、住宿環境和硬體和客房舒適度
nice and friendly hotel
Its was great staff friendly and helpful
於 2019 年 10 月住了 1 晚
SAA 於 2019年10月25日回覆
Dear Mr/s. Low Peng, " WARMEST GREETING SWISS-BELINN MALANG " Thank you for staying with us, we hope our sincere service could meet your expectation. We are very happy to have your nice experience during your stay with us. We will always keep maintaining our services to make our guest happy and satisfied with our quality of services Thank you and We look forward to having your next visit at Swiss-Belinn Malang. Warm regards, Gunawan TD Putra General Manager

10/10 有夠讚

Suprihatin

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 9 月住了 4 晚
SAA 於 2019年10月25日回覆
Dear Ms. Suprihatin " WARMEST GREETING SWISS-BELINN MALANG " Thank you for staying with us, we hope our sincere service could meet your expectation. We are very happy to have your nice experience during your stay with us. We will always keep maintaining our services to make our guest happy and satisfied with our quality of services Thank you and We look forward to having your next visit at Swiss-Belinn Malang. Warm regards, Gunawan TD Putra General Manager

8/10 不錯哦

Arief

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Nice hotel
I enjoyed staying in this hotel, only 1 complain. Please change the exhaust fan on toilet. Noisy fan bothered me.
於 2019 年 9 月住了 1 晚
SA 於 2019年9月19日回覆
Dear Mr. Arief, " WARMEST GREETING SWISS-BELINN MALANG " Thank you for staying with us, we hope our sincere service could meet your expectation. We are very happy to have your nice experience during your stay with us. We will always keep maintaining our services to make our guest happy and satisfied with our quality of services. We deeply apologize for your inconvenience regarding the noisy exhaust fan, we will coordinate with related department to improve our facilities and services. Thank you and We look forward to having your next visit at Swiss-Belinn Malang. Warm regards, Gunawan TD Putra General Manager

8/10 不錯哦

真實旅客

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Nice cosy room. Hotel located next to a mall. 2 mins walk
於 2019 年 8 月住了 1 晚
SA 於 2019年9月19日回覆
Dear our valuable guest, " WARMEST GREETING SWISS-BELINN MALANG " Thank you for staying with us, we hope our sincere service could meet your expectation. We are very happy to have your nice experience during your stay with us. We will always keep maintaining our services to make our guest happy and satisfied with our quality of services Thank you and We look forward to having your next visit at Swiss-Belinn Malang. Warm regards, Gunawan TD Putra General Manager

8/10 不錯哦

真實旅客

親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
It is strategically located, behind two big shopping centres and around two biggest universities in Malang.
於 2019 年 7 月住了 1 晚
SA 於 2019年8月8日回覆
Dear our valuable gues, " WARMEST GREETING SWISS-BELINN MALANG " Thank you for staying with us, we hope our sincere service could meet your expectation. We are very happy to have your nice experience during your stay with us. We will always keep maintaining our services to make our guest happy and satisfied with our quality of services Thank you and We look forward to having your next visit at Swiss-Belinn Malang. Warm regards, Gunawan TD Putra General Manager

10/10 有夠讚

Brice

喜歡：整潔度、員工素質和住宿環境和硬體
於 2019 年 6 月住了 2 晚
GTDP 於 2019年7月12日回覆
Dear Mr. Brice, " WARMEST GREETING SWISS-BELINN MALANG " Thank you for staying with us, we hope our sincere service could meet your expectation. We are very happy to have your nice experience during your stay with us. We will always keep maintaining our services to make our guest happy and satisfied with our quality of services Thank you and We look forward to having your next visit at Swiss-Belinn Malang. Warm regards, Gunawan TD Putra General Manager

8/10 不錯哦

真實旅客

喜歡：整潔度和員工素質
Es war einfach alles gut und sauber. Leute ware sehr freundlich und und immer sehr hilfsreich! Kann man weiter empfehlen!
於 2019 年 4 月住了 2 晚

10/10 有夠讚

Sasakura

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
ロケーションもよく快適なホテル
モールに隣接して便利です。部屋も清潔で快適です。朝食のビュッフェは種類も多く、美味しいです。
於 2019 年 3 月住了 1 晚

8/10 不錯哦

Yuni

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 2 月住了 1 晚

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Nice hotel near shopping mall..and convinent to go anywhere..hotel staff is nice provide us with the information we want..Breakfast lots of verity to choose with am happy with it
於 2019 年 1 月住了 2 晚
GTDP 於 2019年7月12日回覆
Dear our valuable guest, " WARMEST GREETING SWISS-BELINN MALANG " Thank you for staying with us, we hope our sincere service could meet your expectation. We are very happy to have your nice experience during your stay with us. We will always keep maintaining our services to make our guest happy and satisfied with our quality of services Thank you and We look forward to having your next visit at Swiss-Belinn Malang. Warm regards, Gunawan TD Putra General Manager

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
everything is good, only waiting time at check in taking too long
於 2018 年 12 月住了 2 晚
GTDP 於 2019年7月10日回覆
Dear our valuable guest, " WARMEST GREETING SWISS-BELINN MALANG " Thank you for staying with us, we hope our sincere service could meet your expectation. We are very happy to have your nice experience during your stay with us. We will always keep maintaining our services to make our guest happy and satisfied with our quality of services Thank you and We look forward to having your next visit at Swiss-Belinn Malang. Warm regards, Gunawan TD Putra General Manager

6/10 一般般

Lokadjaja

不喜歡：整潔度和客房舒適度
Just ok for short stay
Just ok for stay in a short trip, since the cleanliness of the towel, quality of water in the pool, AC in the corridor of the room & lift is not good
於 2018 年 12 月住了 1 晚

8/10 不錯哦

Frans

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
ROOM SERVICE
Pengalaman OK, hanya utk Room service hal kecil spt sikat gigi tetap dilengkapi 2 buah, dan maintenance tempat tidur dll diganti setiap beberapa hari. AC perlu diperhatikan, suara indoor seperti lama tidak di service.
於 2018 年 11 月住了 4 晚

10/10 有夠讚

Laura，Jahore Bahru

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Quick checkin handy position Very good breakfast Efficient and pleasant staff
於 2018 年 8 月住了 2 晚
Swandana Ajeng 於 2018年10月24日回覆
Dear Ms. Laura, " WARMEST GREETING SWISS-BELINN MALANG " Thank you for staying with us, we hope our sincere service could meet your expectation. We are very happy to have your nice experience during your stay with us. We will always keep maintaining our services to make our guest happy and satisfied with our quality of services Thank you and We look forward to having your next visit at Swiss-Belinn Malang. Warm regards, Gunawan TD Putra General Manager

10/10 有夠讚

Hiroki

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
最高のホテル
出張で滞在したホテルでしたが、ホテルの中は清潔感があり、部屋の中も何も不自由しませんでした。ホテルの近くには大型ショッピングモールがあり飲み物や食べ物をスーパーで買って食事もその中で済ませることができます。
於 2018 年 6 月住了 4 晚

8/10 不錯哦

Linda Novita

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Ternyata hotel berada di belakang matos

8/10 不錯哦

Renee，Haarlem

喜歡：員工素質
Prima prijs/kwaliteit. Ligging niet echt centraal
Het hotel is prima voor kort verblijf Ontbijt is uitmuntend. Kamers zijn aan de kleine kant. Vriendelijke sfeer.
於 2018 年 2 月住了 3 晚
Gunawan TD Putra 於 2018年3月16日回覆
Dear Mr/s. Renee "HARTELIJKE groeten van SWISS-BELINN MALANG" Ten eerste, wij wil bedanken u voor het kiezen van Swiss-Belinn Malang voor uw lange verblijf, hopen wij onze oprechte service aan uw verwachtingen kon ontmoeten. We waren erg blij om te weten uw dat u had gebracht een mooie ervaring gedurende uw verblijf bij ons. Gemak en gastvrijheid zijn onze filosofie in het runnen van dit Hotel met passie en professionaliteit hebben wij om ervoor te zorgen dat onze gasten tevreden tijdens bent blijven door het verstrekken van schone kamer, lekker ontbijt met een heleboel verschillende menu's en natuurlijk strategische locatie waar naast met twee grote winkelcentra en op slechts 2 minuten van het Hotel waar ze de winkelcentra gemakkelijk om te gaan winkelen of alleen attracties als genieten van sommige voedingsmiddelen in voedsel hoek er kunnen gaan. Bedankt en We kijken uit naar het hebben van uw volgend bezoek bij Swiss-Belinn Malang.

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
An okay hotel but don’t expect too much
> Pros: 1. Wide-selection of buffet breakfast items (quite large buffet selection for a 3 star hotel) 2. Very good service and very helpful staff members 3. Fast & Stable Wifi Connection 4. Good city view 5. Relatively tasty F&B items 6. Reasonable prices 7. Close to local shopping centres Cons: 1. The hot water shower was not working on my last night there 2. For buffet breakfast, they charged IDR 25k extra for lattes & cappuccinos, something that hotels in Indonesia don’t usually charge in Jakarta 3. A bit far from Tourist Attractions
於 2017 年 12 月住了 2 晚

10/10 有夠讚

YUJIRO

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
マランでの常宿です。スタッフも礼儀正しく、清潔感もあるし、サービスも良いです。
於 2017 年 11 月住了 17 晚
Thanks for staying with us, Mr Yujiro. We appreciate your feedback. Your comforts during stay is our priority and we will keep maintain our Hospitality and service to make sure that you will come back to Swiss-Belinn Malang.

6/10 一般般

真實旅客

喜歡：整潔度和住宿環境和硬體
不喜歡：員工素質
Worst check-in ever
於 2017 年 10 月住了 3 晚
Thanks for staying with us. We appreciate your feedback. So apologize and we will trying our best to fix the issue during your check-in process. Your comforts during stay is our priority and we will keep maintain our Hospitality and service to make sure that you will come back to Swiss-Belinn Malang.

8/10 不錯哦

Ayu yustika

喜歡：員工素質和客房舒適度
不喜歡：整潔度
We stayed there for 3 nights, for the first day the bedsheets weren’t not changed, I saw the same mark on the pillow case. Warna handuk yg seharusnya putih seperti terkena luntur dari pakaian berwarna hitam. The location & breakfast were good, the staff were friendly. Mohon agar kebersihan untuk masalah seprai & handuk agar lebih di tingkatkan lagi. Supaya memenuhi standard hotel selevel hotel anda.
於 2017 年 10 月住了 3 晚
Thanks for staying with us. We appreciate your feedback. So apologize and we will trying our best to fix the issue during your check-in and room experience. Your comforts during stay is our priority and we will keep maintain our Hospitality and service to make sure that you will come back to Swiss-Belinn Malang.

10/10 有夠讚

Scouy ，UK

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Central and close to facility - Mall etc
Loved the team in the hotel, always accommodating and willing to help
於 2017 年 8 月住了 11 晚

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
hotel yang ramah dan nyaman
staff ramah, tempat strategis, dekat dengan mall dan mudah mencari taxi. makanan enak, hiburan live music ok.
於 2017 年 7 月住了 4 晚

8/10 不錯哦

真實旅客

喜歡：員工素質和客房舒適度
cukup nyaman untuk liburan keluarga
cukup puas
於 2017 年 6 月住了 2 晚

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Fijn hotel vlakbij shopping mall
Fijn hotel met prettig en behulpzaam personeel, heel goed ontbijt kamers prima maar badkamer zou wel een upgrade kunnen gebruiken

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Comfortable Hotel
Easy place to stay when going to UM or Brawijaya. Located just behind malls so also convenient for those coffee shops/restaurants/grocery stores/etc. Decent wifi. Friendly staff. Serviceable gym/pool. Inroom fridge and kettle are useful. Across side street from student kateen/warung cluster for easy food. A little out of the way for the standard Malang site-seeing areas, but easy for taxis to find, and there is a taxi stand at hotel. If you arrive in the morning, you will likely need to wait for your room. Front desk is often busy. Still, easy and comfortable place to stay. I return to Malang several times a year and alternate between this and another hotel based largely on price/availability.