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瑪琅桑緹卡頂級飯店的評分

4 out of 5
瑪琅桑緹卡頂級飯店
Jl. Letjen Sutoyo No. 79, Malang, East Java

評論

8.8

有夠讚

10 分，有夠讚；78 則評論中有 37 則" "
8 分，不錯哦；78 則評論中有 31 則" "
6 分，一般般；78 則評論中有 8 則" "
4 分，不太好；78 則評論中有 2 則" "
2 分，很糟糕；78 則評論中有 0 則" "

8.8/10

整潔度

9.0/10

員工素質

8.6/10

設施服務

8.4/10

住宿環境和硬體

8.0/10

環保程度

評論

10/10 有夠讚

Chen Chung

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
the breakfast is quite nice
於 2019 年 5 月住了 1 晚

10/10 有夠讚

YI-LIN

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
以價格來看CP值相當的高,雖然飯店周圍沒有什麼可以用餐的地方,但飯店內也有餐廳,口味也可以接受,如果下次還有機會,會再入住
於 2018 年 7 月住了 5 晚

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
As good as before
It's my 3rd visit to Santika. I love the environment, bedroom, swimming pool, breakfast! When I go to Malang, Santika will definitely my first choice.
於 2017 年 12 月住了 2 晚
Hotel Santika Premiere Malang 於 2018年3月2日回覆
Dear Valued Guest, Thank you so much for your amazing review, its so lovely to read! Our main concern stays our customers and our staff here is trying everyday to find ways to make our Service always even more. It makes us so joyful and feels motivating even more when our returning customers are able to spot the difference. Thank you so much and hopefully we will meet you again soon! Warmest Regards, Management

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
整潔的酒店
已經是第三次入住，很喜歡它的客房，泳池和早餐！

8/10 不錯哦

Jackie Chu

於 2023 年 10 月住了 2 晚
Management 於 2023年11月3日回覆
Dear Jackie ChuThank you very much for your lovely feedback and for taking the time to post a review on Expedia. We are thrilled to read that we could provide you with a faultless service and that you could make the most of your time in Hotel Santika Premiere Malang.We all look forward to welcoming you again soon in Malang.Regards, Management

10/10 有夠讚

Pamela，Whitby

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
A lot of hotel for the price. We had a family room with an upstairs mezzanine bedroom which was clean and great for a family of four. Pool, bar and restaurant were all good. Breakfast was one of the best buffets I have seen - so much choice it was impossible to try everything. Staff were very helpful and friendly - always greeted us with a smile and a 'hello'.
Management 於 2023年5月11日回覆
Dear Pamela,We are beyond grateful to read your review and very happy to have such positive comments from you. If We can be of any assistance regarding your future booking, do not hesitate to contact us directly. We all look forward to welcoming you again in Malang. Regards,Management

6/10 一般般

Supriya

於 2022 年 10 月住了 1 晚

8/10 不錯哦

Diah

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Hotel staff friendly, overall was very nice stay
於 2021 年 11 月住了 2 晚

10/10 有夠讚

Aprilia

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2021 年 7 月住了 2 晚

10/10 有夠讚

Yuki

團體旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2021 年 7 月住了 1 晚

10/10 有夠讚

FERRY UNTUNG

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2020 年 8 月住了 1 晚

10/10 有夠讚

Sudrazat

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2020 年 7 月住了 4 晚

10/10 有夠讚

Sudrazat

於 2020 年 7 月住了 4 晚

10/10 有夠讚

take，sendai

親子旅遊
喜歡：員工素質、設施服務和住宿環境和硬體
皆様親切です、施設設備、経年劣化は感じますが清潔に管理されています。 気持ちの良いホテルです。
於 2020 年 3 月住了 5 晚

8/10 不錯哦

Symantha

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Good value for family stay
We recently stayed in a family room at the Hotel Santika Premiere Malang. The two-level room was spacious and the kids enjoyed sleeping in the twin beds in the upstairs loft area. The breakfast was very good, as was the overall customer service and attentiveness. We would stay here again!
於 2020 年 2 月住了 2 晚

10/10 有夠讚

Mohamad

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Excellent Hotel with great Staff
Excellent hotel with warm friendly staff. Wide variety of buffet breakfast choices. Amenities are in tip tip condition. Location maybe not so central but Grab and Gojek transport services are very easy to get and very cheap. Overall this will be our hotel to go to when we visit Malang again.
於 2020 年 2 月住了 2 晚

10/10 有夠讚

真實旅客

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
it’s Santika
everywhere you stay at Santika Hotel, you’ll always get the same best servic
於 2020 年 1 月住了 2 晚

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2019 年 12 月住了 1 晚

10/10 有夠讚

真實旅客

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Buen establecimiento y excelente servicio. Lo único es que nos faltó tiempo para disfrutar.
於 2019 年 12 月住了 1 晚

8/10 不錯哦

Carol

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
A very comfortable and pleasant stay.
We have enjoyed our stay and very good and wide spread of local food for the breakfast buffet. Highly recommended and would definitely like to stay again if we ever return. A pity we did not have time to enjoy the simming pool.
於 2019 年 10 月住了 2 晚

6/10 一般般

真實旅客

於 2019 年 9 月住了 3 晚

8/10 不錯哦

Alexis，Mont-Royal

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Nice hotel layout. The sense of arrival, the seating area, the view toward the pool...the bathrooms of the rooms must be upgraded. Overall pleasant stay. Also they should maybe have a wine list, minimal but at least some options. Only beer at this hotel.
於 2019 年 7 月住了 4 晚

8/10 不錯哦

真實旅客

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Close to down town. Good reputation and well managed. Been a regular customer since 2007.
於 2019 年 5 月住了 2 晚

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Awesome hotel
Amazing!!!
於 2019 年 5 月住了 3 晚

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Management Staff take care to the guests and was really helpfull
於 2019 年 3 月住了 3 晚
Hotel Santika Premiere Malang 於 2019年3月19日回覆
Dear Valued Guest, Thank you very much for choosing Hotel Santika Premiere Malang for your recent stay in Malang and sharing your feedback you have experienced during your stay. We appreciate your comments that you had a lovely time with us and our services met your expectations. We will continue to do our best for providing our guests with comfortable stay. We hope to have the opportunity of welcoming you back in the near furture. Regards

8/10 不錯哦

真實旅客

喜歡：員工素質、設施服務和住宿環境和硬體
於 2019 年 2 月住了 3 晚

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
This 4 star hotel does not have a full facility nor full service, but gives you a pleasant stay in Malang.
於 2019 年 1 月住了 3 晚
Hotel Santika Premiere Malang 於 2019年3月19日回覆
Dear Valued Guest, Thank you very much for choosing Hotel Santika Premiere Malang for your recent stay in Malang and sharing your feedback you have experienced during your stay. We appreciate your comments that you had a lovely time with us and our services met your expectations. We will continue to do our best for providing our guests with comfortable stay. We hope to have the opportunity of welcoming you back in the near furture. Regards

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 1 月住了 2 晚

10/10 有夠讚

Matthew

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Fabulous for Malang
Wonderful staff and hotel. Ideal location for central Malang and huge choice at Breakfast. Bedroom large (maybe could do with a bit more character- a picture or two!) but very clean. Will deffo return!
於 2018 年 12 月住了 2 晚

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2018 年 11 月住了 1 晚

10/10 有夠讚

Gerrit，Udenhout

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Zeer gastvrij ontvangen. Bij het vertrek nog een persoonlijk telefoonnummer gekregen van de receptie in geval er iets mis zou gaan met onze terugreis en wij hulp nodig hadden.
於 2018 年 11 月住了 2 晚

8/10 不錯哦

Benjie

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2018 年 9 月住了 1 晚

8/10 不錯哦

Fransiskus

Good.
Check in good and quick. Room is clean
於 2018 年 8 月住了 1 晚

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質和客房舒適度
Servizio impeccabile!
於 2018 年 8 月住了 1 晚

10/10 有夠讚

Martin

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Probably the best hotel in Malang
This must be probably best hotel in Malang. Great service, they allowed early check-in, clean rooms, rich and tasty breakfasts, pool with relaxing area around it. Wi-fi connection also good. If I ever go Malang again, Santika Premiere is my first choice!
於 2018 年 7 月住了 1 晚

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
それなりの設備が整ったホテル
マランでは数少ない施設が整ったホテル．3回目の宿泊．若干古さは感じるが，朝食のメニューは豊富，従業員のサービスはなかなかよかった．
於 2018 年 3 月住了 5 晚

10/10 有夠讚

Hana，福岡

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
快適に過ごすことができるホテル
部屋も広く清潔にされている。アメニティー類もしっかり提供されている。すべてのスタッフが笑顔を絶やさない。レストランも充実したメニューで、落ち着いた雰囲気で楽しむことができた。
於 2018 年 3 月住了 2 晚

8/10 不錯哦

Yulli，Betz

喜歡：整潔度、員工素質和客房舒適度
Hôtel accueillant et propre.
Les personnels sont très gentils et accueillants. La chambre grande et propre. Par contre, le salle de bain et un peu vieillot, il faut revoir.
於 2018 年 2 月住了 3 晚
Hotel Santika Premiere Malang 於 2018年3月2日回覆
Dear Yulli, Greetings from Hotel Santika Premiere Malang. Thank you so much for giving us a perfect rating and especially for not hesitate to recommend our hotel to other travelers. We are happy that you really enjoyed your stay with us and we are looking forward to having you again as a guest in our hotel. Best regards and enjoy the day!

6/10 一般般

ABDUL RAZAK

喜歡：整潔度和客房舒適度
POOR SERVICE AND ATTITUDE - SANTIKA PREMIER MALANG
Upon arrival the FO agents did not ask for my credit card. So when I went to the restaurant I was asked to pay cash. FO agent did not follow standard SOP. In the restaurant during dinner for my wife and I my food came earlier and my wife food came 30 minutes later. Apparently the staff forgotten about my wife's food. The staff apologised and we left to our room. The waiter later came to our room to apologised and offered fresh fruits to compensate for their poor service. We refused because their service was sloppy and they need to be properly trained. The service staff attitudes including the FO staff need to be checked. Shame on the GM and management of Santika. The next morning we had breakfast later and I saw the restaurant staff having food from the buffet counter and left the insert empty. How can Santika has poor management of the service and staff.
IBG Suambara 於 2018年3月5日回覆
Dear Mr. Adul Razak, Thank you for your recent stay and taking your valuable time to share your comments with us. I am sorry that you weren’t as impressed with the hotel as majority of our other guests. It was with deep disappointment that I was reading your comments about the service lapses starting from the arrival, long waiting time upon ordering your meal in the restaurant and the incident upon breakfast. I fully understand your frustration with regards to the level of service that we have not lived up to expectations and I wish to sincerely apologize for that. I have since spoken to our Front Office Manager and Food and Beverage Manager about the points you have made to see how we might improve the process. Regards, Ida Bagus Gede Suambara General Manager

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
とても綺麗でスタッフ対応も丁寧でした。 一泊でしたが、快適に過ごせました。
於 2018 年 2 月住了 1 晚
Hotel Santika Premiere Malang 於 2018年3月2日回覆
Dear Valued Guest, Thank you so much for your amazing review, its so lovely to read! Our main concern stays our customers and our staff here is trying everyday to find ways to make our Service always even more. It makes us so joyful and feels motivating even more when our returning customers are able to spot the difference. Thank you so much and hopefully we will meet you again soon! Warmest Regards, Management

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Nice
Very nice and clean hotel. They were very accommodating of our large-ish family group.
於 2018 年 1 月住了 4 晚
Hotel Santika Premiere Malang 於 2018年3月2日回覆
Dear Valued Guest, Thank you so much for your amazing review, its so lovely to read! Our main concern stays our customers and our staff here is trying everyday to find ways to make our Service always even more. It makes us so joyful and feels motivating even more when our returning customers are able to spot the difference. Thank you so much and hopefully we will meet you again soon! Warmest Regards, Management

10/10 有夠讚

Martin，Singapore

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
High quality, comfortable stay
I was pleasantly surprised at how good this hotel was. Very good condition of room. Gym - skip it - had 2 treadmills, one was in dodgy condition. I ran instead at an army training park about 1.8km away. Restaurant food - very good local food.
於 2017 年 12 月住了 3 晚

8/10 不錯哦

sarah，japan

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Good hotel
Clean hotel and the staff are kind. The food are good also, many choice you can find there.
於 2017 年 8 月住了 1 晚
Raras 於 2017年9月15日回覆
Dear Sarah, Thank you for choosing Hotel Santika Premiere Malang as your accommodation destination for your trip to Malang. We are delighted to read your feedback and trust you had a restful stay here while taking the advantage of our excellent hotel. We thank you again for your kind words and feedback. We hope to welcome you and your family back to Malang soon! Regards,

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2017 年 8 月住了 2 晚
Dear Valued Guest, Thank you very much for your lovely rating and for taking the time to post a review on Google. We would be much appreciated if you may be want to share your detail experiences during your stay with us. We look forward to welcoming you back in Malang! Regards, Management

8/10 不錯哦

Mandy，The Netherlands

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Very clean hotel, bathroom bit old, but clean.
We only stayed one night, but slept well in a comfortable, clean bed. The breakfast buffet was very extensive. The airconditioning worked well.
於 2017 年 8 月住了 1 晚
Ida Bagus Gede Suambara 於 2017年8月16日回覆
Dear Mandy, Thank you for sharing your review with us. We are pleased to hear that you felt comfortable staying at Hotel Santika. We also delighted to welcoming you back as our repeater guest and delivered you another heartfelt service. We are looking forward to welcoming you back again soon at Hotel Santika Premiere Malang! Regards, Management

10/10 有夠讚

HAYOUNG

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2017 年 7 月住了 1 晚
Dear Hayoung, Thank you for sharing your review with us. We are pleased to hear that you felt comfortable staying at Hotel Santika. We also delighted to welcoming you back as our repeater guest and delivered you another heartfelt service. We are looking forward to welcoming you back again soon at Hotel Santika Premiere Malang! Regards, Management

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2017 年 7 月住了 1 晚
Dear Valued Guest, Thank you for sharing your review with us. We are pleased to hear that you felt comfortable staying at Hotel Santika. We also delighted to welcoming you back as our repeater guest and delivered you another heartfelt service. We are looking forward to welcoming you back again soon at Hotel Santika Premiere Malang! Regards, Management

10/10 有夠讚

Indah

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
secara keseluruhan santika malang OK !!!
於 2017 年 6 月住了 2 晚
Dear Indah, Thank you for sharing your review with us. We are pleased to hear that you felt comfortable staying at Hotel Santika. We also delighted to welcoming you back as our repeater guest and delivered you another heartfelt service. We are looking forward to welcoming you back again soon at Hotel Santika Premiere Malang! Regards, Management

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2017 年 6 月住了 4 晚
Dear Valued Guest Thank you for providing feedback on your recent stay with us here at Hotel Santika Premiere Malang. We are so delighted to know you thoroughly enjoyed your time with service provided by our team of hospitality professionals. We are looking forward to welcoming you again in Malang. Regards, Management

4/10 不太好

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
中心地から遠い
中心地からはかなり遠いところにあります。 部屋には、バルコニーがありいいのですが、朝食はうまくない。
於 2017 年 6 月住了 2 晚
Dear Valued Guest, Warmest greeting from Hotel Santika Premiere Malang... Thank you for having taken the time to write reviews while you were staying in Hotel Santika Premiere Malang. It saddens us that the experiences you had during your stay disappoint you. Your review has been share with the team for immediate improvement. We hope we will have the opportunity to welcoming you back in the near future. Regards, Management