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Reviews of Four Points By Sheraton Makassar

4 out of 5
Four Points By Sheraton Makassar
Jl. Andi Djemma No. 130, Makassar, South Sulawesi

Reviews

8.4

Very Good

Rating 10 - Excellent. 13 out of 35 reviews" "
Rating 8 - Good. 16 out of 35 reviews" "
Rating 6 - Okay. 4 out of 35 reviews" "
Rating 4 - Poor. 1 out of 35 reviews" "
Rating 2 - Terrible. 1 out of 35 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

7.0/10

Amenities

8.2/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

4/10 Poor

Nathan

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Property is very dated and damaged. (Carpets are stained, furniture is ripped, etc.) The ceilings also showed significant water damage and the shower was rusted. It’s very difficult to walk anywhere from the hotel. All that said, the staff were very friendly and helpful.
Stayed 4 nights in Jun 2023
Response from John on 2023/7/6
Dear Mr. Nathan, Thank you for sharing valuable feedback about your experience at Four Points by Sheraton Makassar. We apologize for the inconvenience that made you uncomfortable. We take your feedback seriously and will address this issue promptly to ensure our facilities are well-maintained and cared for. It is an honor to serve you and we look forward to welcoming you back shortly. Thank you and stay healthy!

10/10 Excellent

Philip

Stayed 1 night in Mar 2023
Response from John on 2023/4/20
Dear Mr. Philip, Thank You for ypur good review.

8/10 Good

Verified traveler

Stayed 2 nights in Feb 2020

2/10 Terrible

Khan, Australia

Traveled with group, Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They were not cleaning the bed sheet well they weren’t putting much time on it not happy with service
Stayed 10 nights in Dec 2019

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the hotel is very comfortable and spacious. lots of entertainment in this hotel thank you
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room would love to stay there again on my next trip
Stayed 12 nights in Sep 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jun 2019

6/10 Okay

Raid

Liked: Staff & service
Disliked: Cleanliness
Dark Dirty room and bad view.
The room was dirty, view of the room was bad but maybe that what you got if book deluxe room. In addition, the room so dark, need more lamp in the room. Fridge was empty. When book through hotels.com its said i get free breakfast for 3, in fact i only get 2. Hotel reception said its hotels.com mistakes. Thank god the staff was friendly but cant really help me with the breakfast problem.
Stayed 1 night in Jun 2018

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel but could still use some Western training. We booked a top suite. They offer a kitchenette with not even soap or tissues if you eat inside. Had to ask for extras like toilet paper and a bowl a few times. Also got a message they had adaptors and microwave for use. Every time we asked for items on the list it was not available. Then don’t offer it on the list or buy more to have when suite guests book. I really felt like there was not extra treatment for maximum room like normal hotels do. Staff was sweet. Music is dining room was so loud we took the farthest tabke away and we never went back. It was horrible. Turn it way down it’s not a night club. Over all it was nice but staff could use more training and please lower music or get new singers.
Stayed 5 nights in Jun 2018

8/10 Good

Darius

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
AC is not cold
The room is big enough so I am happy with the size. The only thing that I don't like is the AC is not cold enough even though I have set it to the lowest. Other than that I am quite happy
Stayed 2 nights in May 2018
Response from Rina on 2018/7/5
Dear Mr. Darius, We apologize for your inconvenience at Four Points by Sheraton Makassar, we will solve this problem so that when you come back to Four Points Hotel you will feel comfortable. Thank you

10/10 Excellent

ebbie, england

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely clean hotel, big room & staff very helpful
We stay only for three days and the staff really helpful, Karen in front desk really help us and make our time so nice . Food really nice , yuda, I think one of the chef , really nice young man. Our family really enjoyed staying there 😃
Stayed 2 nights in Jan 2018
Response from Ryn on 2018/2/3
Good Afternoon. Thank you for the valuation to us, we are happy to serve you and your family. Hopefully you and your family will come back to stay at Four Points Hotel makassar. Happy weekend day.

8/10 Good

Mohd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy Awesome Stay
It was an amazing stay with this five star hotel. Price is reasonable, staff are very friendly. Breakfast choices was awesome. Overall great stay.
Stayed 2 nights in Jan 2018
Response from Ryn on 2018/2/3
Thank you for your review, we are very happy if you feel happy and comfortable to be at Four Points Hotel Makassar. Hopefully Four Points Makassar always be your choice when in Makassar, we look forward to your return. Happy Weekend Day.

10/10 Excellent

Saier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service, clean, food is good, just noisy because of the temple new around.
Stayed 2 nights in Jan 2018
Response from Ryn on 2018/1/30
Thank you for the rating to our hotel, hopefully you always come back to stay at our hotel. And we apologize for the inconvenience because of the noise that occurs, because in our Hotel there is an event that makes you uncomfortable.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel overall
Nive hotel overall. room and bed is spacious. Went here for business trip, close to meeting location.
Stayed 1 night in May 2017
Response from Ryn on 2017/11/12
thank you for staying at the four point and thank you for your rating for the four point hotel.

8/10 Good

Seok Bee

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2017

10/10 Excellent

willy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Choonwei

Liked: Cleanliness, property conditions & facilities
Low water pressure!
I was on business trip stay at this hotel for 5 nights, this is a new building. But the water pressure in the bathroom is very low. I hate spending long time taking bath, you need to take 5 min to wet your body & 10 min to just flush your hair shampoo. the management had asked the maintenance team to check but I was told that was good water pressure! I can't get the room change as the hotel was full house.I was told by my friends who was staying at different floor, they have the same problems. It was very disappointed experience service by Sheraton.
Response from General Manager on 2017/1/19
Dear Sir/Madam Thank you for taking the time in detailing your experience during your stay with us. I would like to apologize for the inconvenience experience about water quality in our hotel. We will cooperate with our Engineering team and we will assured you that this kind of thing will never occur next time. We hope that you will give us another opportunity to served you in very great way on your next visit to Makassar. I also would like to thank you for bringing up this issue as constructive feedback where we can upgrade our self for better service and product delivery. On behalf of the team, I look forward to welcoming you back to the warmth and hospitality of Four Points by Sheraton Makassar in the near future. Sincerely Lasta Arimbawa General Manager Four Points by Sheraton Makassar

10/10 Excellent

Steve, Houston, TX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel
Excellent food, but few customers in the restrurants.
Response from Lasta Arimbawa on 2017/1/19
Hello Steve, Thank you for providing the feedback on your recent stay experience at Four Points by Sheraton Makassar. Glad to know you have had great stay with us. Thank you also for your compliment about our food and beverage quality. We will pass over to our culinary team as we believe it will encourage them to served best dishes everyday. Look forward to having you back for another great stay with us. Sincerely, Lasta Arimbawa General Manager Four Points by Sheraton Makassar

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
We stayed for three nights and really enjoyed our stay. The hotel pool gives a beautiful view out to the sunset in the evening. It's very comfortable though the drinks and facilities are over-priced (costs more for a large bottle of beer Bintang than it would for a large draft in London or Boston). But this is an unfortunate aspect of many hotels and not just this one. We got a free ride to Losari beach with a very pleasant driver and everyone was very kind and helpful.
Response from Lasta Arimbawa on 2017/1/19
Dear Sir/Madam Thank you for share your stay experience with us. Our pool located at the 9th floor is one of the best spot in our hotel and good to know that you enjoyed it. We glad that you have enjoyed our Welcome drink and our Food, we have a lot of choices for our Food and beverage menu. Please do not hesitate to contact me if you have plan to come and visit our property, we make sure you’ll have another great stay experience with us. Sincerely, Lasta Arimbawa General Manager Four Points by Sheraton Makassar

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Good hotel but needs more improvement.
The hotel is pretty new and clean but lack of maintenance. I noticed loose sockets in my room. Didn't get hot water at all for the first day, told the front desk about this and they checked it immediately, prompt response.
Response from General Manager on 2017/1/19
Dear Sir/Madam, Thank you very much for share your stay experience with us. Related to the hot water issued in your room, we have been liaising with the relevant department for immediate action and to avoid the same case occur. Furthermore, we look forward to welcoming you back to Four Points by Sheraton Makassar for better stay experience. Sincerely, Lasta Arimbawa General Manager Four Points by Sheraton Makassar

10/10 Excellent

Sundip

Liked: Cleanliness, property conditions & facilities, room comfort
Best hotel in boring Makassar
Nice hotel. Brand new and very comfortable. A non smoking hotel so the rooms don't stink like other Indonesian hotels. Nice pool although staff look like to stare while you swim lol Much recommended and the best in Makassar now.
Response from General Manager on 2017/1/19
Hello Sundip, Thank you for your time in sharing your experience. We are really glad to know that you enjoyed your stay with us. We always strive to provide the best service to our guests, as the satisfaction is our goal. Once again, thank you for your positive comment, and we look forward to welcoming you back to Four Points by Sheraton Makassar. Sincerely, Lasta Arimbawa General Manager Four Points by Sheraton Makassar

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean business hotel.
Conventional business hotel. Restaurant staff very nice, especially Karen who helped me find the gym when I was lost.

10/10 Excellent

Aan, Kuala Lumpur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxury Place & Great Service
Everything was great, the hotel is new, the location is in the central of shopping and spa (Martha Tilaar Spa, Somba Opu Handycraft, Panakukang Mall) around $3 fare to reach all those places using taxi. The room is spacious, and what i love the most is very fine selection & comfortable bed, pillows and blanket

8/10 Good

Erina

Liked: Cleanliness, staff & service
少し古めの施設ですが清潔に保たれており、ホテルの対応も丁寧でした。
Stayed 3 nights in May 2024

8/10 Good

Sachiko

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

10/10 Excellent

Ronald

Stayed 3 nights in Aug 2022

10/10 Excellent

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2019

6/10 Okay

daniel

Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2019

10/10 Excellent

Johanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service, we did get a 3-bedroom even though we hadn't booked it. Nice to get a welcome drink during the check-in. The beds are sooo comfortable, had the best night sleep here!! Large selection of the breakfast buffet, and the staff is very service minded. If I ever go back I will definitely book this hotel again.
Stayed 2 nights in Feb 2019

10/10 Excellent

Atsushi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
快適です。
スタッフの対応も良く、快適に滞在できました。周りも大通りに近く歩いていく事ができ、コンビニも食べ物屋もあり便利です。
Stayed 2 nights in Sep 2018
Response from Ryn on 2018/10/26
当ホテルの評価をいただき、ありがとうございます。フォーポイント・バイ・シェラトン・マカッサルで再び訪れることができれば幸いです。 私たちはあなたの次の到着を楽しみにしています。

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Один из лучших отелей.
Один из лучших отелей в Индонезии. Спасибо отдельное невероятно чуткому персоналу. Конечно, местами отель требует незначительного ремонта, но в целом все отлично! С едой для европейца выбор не очень большой, но однозначно голодным не останешься и готовят хорошо и вкусно. Приятная атмосфера отеля. На НГ были очереди на лифт и проблемы сесть на завтраке, потом все разъехались и проблем не было. Шикарная новогодняя программа и еда. Хороший интернет.
Stayed 4 nights in Dec 2017
Response from Ryn on 2018/1/10
Уважаемый гость, Спасибо за ваш рейтинг нашего отеля, ваше предложение может сделать наш отель лучше. Мы ждем вашего возвращения. С наилучшими пожеланиями Rina

8/10 Good

baik, sedikit ke dalam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
cukup baik
cukup nyaman
Response from General Manager on 2017/1/19
Kepada Yth Bapak/Ibu Salam Hangat dari Four Points by Sheraton Makassar Terima kasih banyak atas reviewnya. Kami sangat menghargai komentar positif mengenai hotel secara umum. Untuk itu jangan lupa untuk hubungi kami di +62 411 8099 999 atau email ke reservation.makassar@fourpoints.com jika Bapak akan berkunjung ke Makassar Salam Hormat, Lasta Arimbawa General Manager Four Points by Sheraton Makassar

8/10 Good

Muhammad, jakarta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
cukup memuaskan
cukup baik, kamar bersih, pelayanan ramah