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梅德斯通華美達飯店的評分

4 out of 5
梅德斯通華美達飯店
Hollingbourne, Maidstone, England

評論

7.4

不錯哦

10 分，有夠讚；1001 則評論中有 249 則" "
8 分，不錯哦；1001 則評論中有 398 則" "
6 分，一般般；1001 則評論中有 203 則" "
4 分，不太好；1001 則評論中有 96 則" "
2 分，很糟糕；1001 則評論中有 55 則" "

8.0/10

整潔度

8.0/10

員工素質

8.0/10

設施服務

7.2/10

住宿環境和硬體

7.2/10

環保程度

評論

10/10 有夠讚

Keith

情侶出遊, 家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Nice to stay in a proper hotel and not a premier inn.
於 2024 年 4 月住了 2 晚
Steve 於 2024年5月1日回覆
Thank you for staying with us recently Keith here at Mercure Maidstone Great Danes, it was lovely to host you. Thank you also for your feedback, we are delighted that your stay was wonderful.We look forward to welcoming you back sometime in the future.Kind regards, Steve WGuest Services Supervisor

10/10 有夠讚

Jackie

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Friendly staff. Quick and easy check in.
於 2024 年 4 月住了 1 晚
Nina 於 2024年5月1日回覆
Thank you for taking your time to leave Mercure Maidstone Great Danes a review.Yours SincerelyNina DjemalGuest Service Manager

4/10 不太好

Niamh

寵物同遊, 親子旅遊
喜歡：員工素質
不喜歡：整潔度
When we arrived and were heading to bed after long journey found Bed linen was dirty with stains, blood , human hair, grit and rips. Manager came and replaced covers whilst we waited I our pyjamas. Whole process took over 1hr. Carpets filthy requested it be hoovered next day as cud not be moved as other room available was on side of building without lift which was not possible with my disability. Hotel is not disabled friendly. Majority of rooms I was told have bath showers so again not disabled friendly. Food was not good. On the positive side. Staff are really nice and friendly
於 2024 年 4 月住了 3 晚
Steve 於 2024年4月13日回覆
Thank you for staying with us Niamh, it was lovely to host you recently here at Mercure Maidstone Great Danes. Thank you also for your feedback, it is greatly appreciated. We are very disappointed that your experience with us was poor and for that I apologize. Clearly, our procedure let you down and that is not acceptable. We would like to invite you back so we can give you a much more pleasurable experience. Please do contact the hotel so we can organize this for you. We look forward to welcoming you back sometime soon, Kind regards, Steve WGuest Services Supervisor

10/10 有夠讚

Florentina

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
I will recommend it. Very nice location and services. Thanks
於 2024 年 3 月住了 1 晚
Steve 於 2024年3月24日回覆
thank you for staying with us Florentina, it was lovely to host you recently. Thank you also for leaving us a feedback score, it is very much appreciated. We are delighted your stay was wonderful and we look forward to welcoming you back sometime in the future.Kind regards, Steve WGuest Services Supervisor

10/10 有夠讚

Rachelle

親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Easy to get to. Stay was lovely and staff were excellent and helpful. Nice having the pool for a the baby
於 2024 年 3 月住了 1 晚
Steve 於 2024年3月10日回覆
Thank you for staying with us recently Rachelle, it was lovely to host you. We are delighted your stay was wonderful and we thank you for leaving us some feedback - we very much appreciate it. We look forward to welcoming you back sometime in the future.Kind regards, Steve WGuest Services Supervisor

4/10 不太好

Alice

親子旅遊
不喜歡：員工素質和住宿環境和硬體
This property is very dated, the floor board was very sqeeky everytime I walked on it, however breakfast was good and swimming
於 2024 年 3 月住了 1 晚
Steve 於 2024年3月7日回覆
Thank you for staying with us recently Alice, it was lovely to host you. Thank you also for your feedback, however, we are saddened to hear your stay was on the poor side and we apologize for such.Your comments have been passed on and despite this visit being below par for you, we hope you will return sometime in the future so we can redeem ourselves. Kind regards, Steve WhiteGuest Services Supervisor

8/10 不錯哦

Lynda

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
We had a lovely stay this weekend staff were excellent especially the young girl that served us at dinner , reception staff very friendly and helpful . Only issue is that the family room we stayed in had a high pitched whistling noise from somewhere outside which disturbed our sleep but it soon stopped . Would recommend
於 2024 年 3 月住了 1 晚
Steve 於 2024年3月7日回覆
Thank you for staying with us recently Lynda, we very much enjoyed hosting you. Thank you also for your feedback, it is greatly appreciated.. We are very pleased your stay went well and we shall investigate the noises you were hearing - our apologies for the disturbed sleep.We look forward to welcoming you back sometime in the future.Kind regards, Steve WhiteGuest Services Supervisor

10/10 有夠讚

Callum

於 2024 年 2 月住了 1 晚
Steve 於 2024年3月20日回覆
Thank you for staying with us here at Mercure Maidstone Great Danes, it was lovely to host you recently Callum. Thank you also for leaving us a feedback score, we are delighted your stay was wonderful.We look forward to welcoming you back sometime in the future.Kind regards, Steve WhiteGuest Services Supervisor

4/10 不太好

Graham

商務旅客
不喜歡：住宿環境和硬體和客房舒適度
Front desk staff not up to much. Restaurant staff were fine. The whole place feels run down and depressing.
於 2024 年 1 月住了 2 晚
Nina Djemal- Operations Manager 於 2024年1月27日回覆
Dear Graham,Thank you for taking the time to tell us about your experience at the Mercure Maidstone Great Danes Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.This has now been refunded please except my sincerest apologies.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Nina DjemalFront Office Manager

8/10 不錯哦

Stuart

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
A nice good value for price hotel out of the busy town.
於 2024 年 1 月住了 1 晚
Nina Djemal- Operations Manager 於 2024年1月23日回覆
Dear Stuart,Thank you for taking your time to leave Mercure Maidstone Great Danes a review, I am glad that you enjoyed your stay here with us!Yours Sincerely

10/10 有夠讚

Karen

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Nice hotel
We stayed on the 18/1 The weather was very cold but the hotel was nice and warm in all areas Staff welcoming and friendly Rooms comfortable, bathroom on the small side Breakfast good choice and good ingredients
於 2024 年 1 月住了 1 晚
Nina Djemal Front Office Manager 於 2024年1月20日回覆
Dear Karen, Thank you for taking your time to leave Mercure Maidstone Great Danes a FANTASTIC review, I am delighted that you enjoyed your stay here with us!

6/10 一般般

Rachel

於 2024 年 1 月住了 1 晚
Nina Djemal- Operations Manager 於 2024年1月18日回覆
Dear Rachel,Thank you for taking your time to leave Mercure Maidstone Great Danes a review.Yours Sincerely Nina Djemal

8/10 不錯哦

Clare

團體旅遊
喜歡：整潔度、員工素質和客房舒適度
Needs updating, but food good and comfortable stay
Bedrooms and pool side area REALLY need updating, but reception, bar and restaurant all nicey done. Great food and reasonably priced. Amazing spa treatments
於 2024 年 1 月住了 2 晚
Nina Djemal Front Office Manager 於 2024年1月18日回覆
Dear Clare,Thank you for taking your time to leave Mercure Maidstone Great Danes a review. I am glad you enjoyed the food and found reception, bar and restaurant nicely done, the rooms are currently under refurbishment which we are doing floor by floor.

2/10 很糟糕

John

團體旅遊
不喜歡：整潔度、住宿環境和硬體和客房舒適度
Needs a facelift.
Really dated rooms and the corridors smelt of cigarette smoke. Run down and dated rooms. Needs a facelift. Very good breakfast and good staff.
於 2024 年 1 月住了 1 晚
Nina Djemal- Operations Manager 於 2024年1月11日回覆
Dear John,Thank you for taking the time to tell us about your experience at the Mercure Maidstone. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At {brand}, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

10/10 有夠讚

Kerrey

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Two day getaway
We had a lovely 2 day getaway between Christmas and New year which was really good. The staff were amazing, the bed was a king size, very clean and spacious room. We also used the pool and spar which topped the visit off feeling refreshed for the new year.
於 2023 年 12 月住了 2 晚
Nina Djemal- Operations Manager 於 2024年1月11日回覆
Dear Kerrey,Thank you for takin the time to leave Mercure Maidstone Great Danes a FANTASTIC Review, I am delighted you thoroughly enjoyed your stay here with us! also that you found our staff amazing we really work hard on giving the BEST possible customer service.Yours Sincerely

10/10 有夠讚

Idyra

於 2023 年 12 月住了 1 晚
Nina Djemal- Operations Manager 於 2024年1月23日回覆
Dear Lydra,Thank you for taking your time to leave Mercure Maidstone Great Danes a FANTASTIC Review. I am glad you enjoyed your stay here with us.Yours Sincerely

2/10 很糟糕

David

家庭旅遊
不喜歡：整潔度、住宿環境和硬體和客房舒適度
December 2023
This hotel is old and tired. Beds not comfortable, lighting not working, shower not hot and walls paper thin so very noisy when trying to sleep. Breakfast very average with small selection.
於 2023 年 12 月住了 1 晚
Lissy Thornqvist- General Manager 於 2024年1月11日回覆
Dear David,Thank you for taking the time to tell us about your experience at Mercure Maidstone. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

8/10 不錯哦

Jean

喜歡：整潔度、員工素質和客房舒適度
於 2023 年 12 月住了 2 晚
Nina Djemal- Operations Manager 於 2024年1月11日回覆
Dear Jean,Thank you for taking your time to leave Mercure Maidstone Great Danes a Review, I am delighted you enjoyed your stay here with us.Yours SincerelyNina DjemalFront Office Manager

8/10 不錯哦

william

喜歡：整潔度、員工素質和客房舒適度
Christmas at the Great Danes.
Well located for us, we were visited by our family who enjoyed the pool and spa' Food was good with great service. The Hotel is a little tired with some maintenance issues. The staff were most helpful to make our stay very comfortable.
於 2023 年 12 月住了 6 晚
Nina Djemal- Operations Manager 於 2023年12月30日回覆
Dear William,We very much appreciate your comments regarding your stay at the Mercure Maidstone Great Danes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Nina DjemalFront Office Manager

2/10 很糟糕

Geoffrey

於 2023 年 12 月住了 1 晚
Nina Djemal- Operations Manager 於 2023年12月30日回覆
Dear Geoffrey,Thank you for taking the time to tell us about your experience at the Mercure Maidstone. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Nina DjemalFront Office Manager

10/10 有夠讚

Alan

情侶出遊, 團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Staff
於 2023 年 12 月住了 1 晚
Nina Djemal- Operations Manager 於 2023年12月20日回覆
Dear Alan,Thank you for taking your time to leave Mercure Maidstone Great Danes a FANTASTIC Review! I am delighted that you enjoyed your stay with us.Yours Sincerely

10/10 有夠讚

Jonathan

商務旅客
喜歡：整潔度、員工素質和客房舒適度
Had a comfortable stay and breakfast was really good.
於 2023 年 12 月住了 1 晚
Nina Djemal- Operations Manager 於 2023年12月20日回覆
Dear Jonathan,Thank you for taking your time to leave Mercure Maidstone Great Danes a FANTASTIC review, I am glad you enjoyed your stay here with us.Yours Sincerely

2/10 很糟糕

Pablo

商務旅客
喜歡：員工素質
不喜歡：整潔度、住宿環境和硬體和客房舒適度
Horrible
Horrible experience. A party well organised in two rooms near me until 3:00 am. People on drugs and drunk trying to open my door. I had to call reception at 2:30 to complain about the noise and people opening doors during the whole night and standing in the corridors with drinks. I am surprised they allow doing this. They should be more vigilant. The hotel is very old style and obsolet. Bath should be refurbished and please remove the bath courtains which have been there for generations.
於 2023 年 12 月住了 1 晚
Nina Djemal- Operations Manager 於 2023年12月15日回覆
Dear Pablo,Thank you for taking the time to tell us about your experience at the Mercure Maidstone Great Danes Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

6/10 一般般

Michael `

喜歡：員工素質
不喜歡：住宿環境和硬體
The hotel was over rated and appeared very tired. Decor was poor. Half the wall pictures missing with holes in the walls. Furniture in hallways dirty and worn as were the carpets. We had asked if the hotel had a lift as my wife has bad hips. Yes there was a lift but only once you negotiate a series of stairs. A bit pointless really. Bedside lights fizzed when switched on which was a bit dangerous really. Beds were on wheels and moved when trying to get on them. Only one chair in room which was also stained. Tried to call reception on room phone three times but simply rang and rang until it rang off. Cleaners in the morning very loud shouting down corridors at each other. When checking out not even asked how my stay was so I suspect reception staff had an idea. Wouldn’t stay here again unfortunately.
於 2023 年 12 月住了 1 晚
Nina Djemal- Operations Manager 於 2023年12月15日回覆
Dear Michael,Thank you for taking the time to tell us about your experience at the Mercure Maidstone Great Danes Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

10/10 有夠讚

Paul

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
As described when booking. Staff friendly and very helpful. Clean and tidy room.
於 2023 年 11 月住了 2 晚
Nina Djemal- Operations Manager 於 2023年11月25日回覆
Dear Paul,Thank you very much for taking your time to leave Mercure Maidstone Great Danes a FANTASTIC review, I am delighted that you enjoyed your stay here with us! Yours SincerelyNina Djemal

6/10 一般般

sherri

於 2023 年 11 月住了 1 晚
Nina Djemal- Operations Manager 於 2023年12月15日回覆
Dear Sherri,Thank you for taking your time to leave Mercure Maidstone Great Danes a review we appreciated your time.Yours SincerelyNina Djemal

10/10 有夠讚

Duncan

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
Great value for money.
於 2023 年 10 月住了 2 晚
Nina Djemal- Operations Manager 於 2023年11月4日回覆
Dear Duncan,Thank yo for taking your time to leave Mercure Maidstone Great Danes a FANTASTIC Review, I am glad you enjoyed your stay here with us.Yours SIncerely

8/10 不錯哦

Craig

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
2 night stay for work.
Booked the Great Danes as I would not be arriving until late on a Sunday and knew that their reception would be manned. The hotel is being refurbed at the moment so there was some inconvenience getting to my room. Once in the room, which was quiet, facing the rear carpark, there was the usual: TV, Kettle, Tea, Coffee, glasses, ample bathroom and a large bed - a bit too firm for me. The hotel location is excellent for my office which is 10 mins away. Carpark is large and no issue finding a parking spot. Staff were very friendly, as always. Food in the hotel was OK. I had Fish and Chips, which were cooked very well and tasted good.
於 2023 年 10 月住了 2 晚
Nina Djemal- Operations Manager 於 2023年11月4日回覆
Dear Craig,Thank you for taking your time to leave Mercure Maidstone Great Danes a review, I am sorry for any inconvenience caused during our refurb we try to keep these works to a minimum. i am glad our location was excellent for you and our staff were friendly.Yours SincerelyNina Djemal

2/10 很糟糕

O Solomon

家庭旅遊
不喜歡：整潔度、住宿環境和硬體和客房舒適度
Not Great
I genuinely believe this must have been a great hotel at some point but certainly not that anymore. Other than the roof over our heads and the lovely lady at reception who checked us in I have nothing positive to say about my stay. The hotel looks very dated and worn, paint literally coming off walls. Was told our room was on the second floor..but no lifts ,we had to haul heavy suitcases with 2 little children up to the second floor and same way back on check in. The room looked like something from 200 years ago. We found a used tampon in the toilet bin !!! At this point I just wanted to leave . There was a TV in the room , that's about all I can say. Our only view was a disgusting wall , roof top and rusted emergency stairwell. Hardly slept as the folks in the adjoining room decided to jump up and down all night screaming and playing. Thought we'd go for a swim, water was freezing cold , again another disappointment. Other guest complained too. Definitely a waste of money. I blame myself for not looking at reviews in advance as I took the brand name at face value
於 2023 年 10 月住了 1 晚
Nina Djemal- Operations Manager 於 2023年11月15日回覆
Dear O Solomon,Thank you for taking the time to tell us about your experience at the Mercure Maidstone. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At {brand}, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

4/10 不太好

Sarah

於 2023 年 10 月住了 1 晚
Nina Djemal- Operations Manager 於 2023年10月8日回覆
Dear Sarah,Thank you for taking the time to leave Mercure Maidstone Great Danes a review.Yours SincerelyNina DjemalFront Office Manager

6/10 一般般

Barry

不喜歡：住宿環境和硬體
The place in seriousneed for renovatipn It isnot approproate for seniors Toomany stairs to walk up withheaby cases
於 2023 年 9 月住了 1 晚
Nina Djemal- Operations Manager 於 2023年10月8日回覆
Dear Barry,Thank you for taking your time to leave Mercure Maidstone a review.Yours SincerelyNina Djemal

2/10 很糟糕

Serin

不喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 9 月住了 1 晚
Nina Djemal- Operations Manager 於 2023年10月8日回覆
Dear Serin,Thank you for taking the time to leave Mercure Maidstone Great Danes a review!

10/10 有夠讚

Vinny

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Great one night stay
My young son and I stayed here for one night before my wedding so didn’t see much of the hotel. But what we did see was a very helpful receptionist, a clean comfortable room and a decent breakfast. Would definitely stay again.
於 2023 年 9 月住了 1 晚
Nina Djemal- Operations Manager 於 2023年9月21日回覆
Dear Vinny,Thank you for taking your time to leave Mercure Maidstone Great Danes a FANTASTIC Review! I am so glad that you enjoyed your stay!

8/10 不錯哦

Terence

情侶出遊
喜歡：整潔度和設施服務
The hotel served a purpose as meeting family but very tired but clean however there was a housemaids trolley left out with dirty towels etc in corridor, but there was works going on , breakfast ok , but think it needs a really good makeover,
於 2023 年 9 月住了 1 晚
Nina Djemal- Operations Manager 於 2023年9月21日回覆
Dear Terence,Thank you for taking the time to leave Mercure Maidstone Great Danes a review, Just so you are aware we are currently undergoing refurb works starting on 3rd floor! Yours Sincerely

2/10 很糟糕

Tom

於 2023 年 9 月住了 1 晚
Nina Djemal- Operations Manager 於 2023年9月21日回覆
Dear Tom,Thank you for taking your time to leave Mercure Maidstone Great Danes a review, please except my sincere apologies that your stay was not quite as expected.Yours Sincerely

2/10 很糟糕

Lilian

於 2023 年 9 月住了 1 晚
Nina Djemal- Operations Manager 於 2023年9月21日回覆
Dear Lillian,Thank you for taking your time to leave Mercure Maidstone Great Danes a review, I am sorry to see your comments and please except my sincere apologies that your stay was not quite as expected.

6/10 一般般

Patricia

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Room doors need sorting......grrr
The room doors need slow closures or something to stop them constantly banging when residents go in and out of their rooms. This can be a simple fix and one that would, at the moment, stop us staying again until it has been sorted !!
於 2023 年 8 月住了 2 晚
Nina Djemal- Operations Manager 於 2023年9月16日回覆
Dear Patricia,Thank you for taking your time to leave Mercure Maidstone Great Danes a review, I have passed this information over to our maintenance team to urgently look into.Yours Sincerely

10/10 有夠讚

Andrew

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Everything was perfect, staff were helpful and polite, and the staff in the Spa were friendly efficient and made us welcome and at ease
於 2023 年 8 月住了 3 晚
Nina Djemal- Operations Manager 於 2023年8月30日回覆
Dear Andrew,Thank you for taking your time to leave Mercure Maidstone Great Danes a FANTASTIC Review! I ma delighted everything was perfect and you enjoyed your stay!Yours Sincerely

10/10 有夠讚

Ian

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Absolutely fabulous reception staff. Online booking site mistake resolved upon arrival. Could not thank Nina and Courtney enough for the superb service.
於 2023 年 8 月住了 2 晚
Nina Djemal- Operations Manager 於 2023年9月16日回覆
Dear Ian,Thank you for taking your time to leave Mercure Maidstone Great Danes a FANTATSIC Review, I am delighted you enjoyed your stay! It was a pleasure for Courtney and I to look after you!Yours Sincerely

6/10 一般般

Jacqueline

家庭旅遊
喜歡：整潔度和員工素質
不喜歡：住宿環境和硬體
Tired
All of the staff were friendly and welcoming . The rooms are tired and in need to a refurb. Breakfast was fine but we didn't use the restaurant other than b/fast. Over all I expected more for the price paid
於 2023 年 8 月住了 2 晚
Nina Djemal- Operations Manager 於 2023年8月30日回覆
Dear Jacqueline,Thank you for taking your time to leave Mercure Maidstone Great Danes a review, I am glad all of the staff were friendly & Welcoming! Yours Sincerely

8/10 不錯哦

Brenda

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 8 月住了 1 晚
Nina Djemal- Operations Manager 於 2023年8月30日回覆
Dear Brenda,Thank you for taking your time to leave Mercure Maidstone Great Danes a Review, I am delighted you enjoyed your stay.Yours Sincerely

4/10 不太好

Sharon

喜歡：整潔度、員工素質和設施服務
不喜歡：住宿環境和硬體
The staff were excellent. Rooms were very small, beds moved knocking legs, no shelves - very little space. Corridor smelt althiugh rooms didn't. Main issue was Hoyel holding a private function in main lounge, restaurant & bar area - closed off to guests. Noise unbearable - couldn't converse in reception area. Staff worked tirelesslu to accomadate a table in the overbooked, temporary restaurant. Tiny bar had little stick. We couldn't relax in the beautiful grounds due yo thr party guests being out there. Music was unbearable. Had we known ww wouldn't have stayed. Spent the evening cooped up in our rooms. Such a shame because the Hotel, staff & grounds are lovely
於 2023 年 8 月住了 2 晚
Nina Djemal- Operations Manager 於 2023年8月23日回覆
Dear Sharon,Thank you for taking your time to leave Mercure Maidstone Great Danes a review, I am glad our staff were excellent! I am sorry that your stay was not quite expected and there was a party taking place during your stay!

6/10 一般般

Annamarie

於 2023 年 8 月住了 1 晚
Nina Djemal- Operations Manager 於 2023年8月10日回覆
Dear Ann Marie,Thank you for taking your time to leave Mercure Maidstone Great Danes a review.Yours SincerelyNina Djemal

10/10 有夠讚

Angelina

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Lovely hotel
Loved our stay great staff we missed the Buffett in the eveving as set menu choice only (just need to change website) but lovely hotel
於 2023 年 8 月住了 1 晚
Nina Djemal- Operations Manager 於 2023年8月9日回覆
Dear Angelina,Thank you for taking your time to leave Mercure Maidstone a FANTASTIC review. I am glad you enjoyed your stay.

2/10 很糟糕

Sarah

不喜歡：整潔度、員工素質和住宿環境和硬體
Driveway had large potholes and punched my tires and when got to room rubbish was left in and out side of room
於 2023 年 8 月住了 1 晚
Nina Djemal- Operations Manager 於 2023年8月9日回覆
Dear Sarah,Thank you for taking your time to leave Mercure Maidstone Great Danes a review, I am sorry to see your comments regarding the pot holes in our driveway, We are aware of the situation and it has been escalated to the owners of the hotel.Yours Sincerely

4/10 不太好

Cherie

喜歡：整潔度
/
於 2023 年 7 月住了 3 晚
Nina Djemal- Operations Manager 於 2023年8月3日回覆
Dear Cherie,Thank you for taking your time to leave Mercure Maisdtone a review.

10/10 有夠讚

Valerie

於 2023 年 7 月住了 1 晚
Nina Djemal- Operations Manager 於 2023年7月29日回覆
Dear Valerie,Thank you for taking your time tp leave Mercure Maidstone Great Danes a Fantastic review, I am delighted you enjoyed your stay.Yours Sincerely

4/10 不太好

James

不喜歡：設施服務
A bit run down- consider fixing that awful potholes entry drive. On the whole, this is a place that seems to cater to (literally) bus loads of cranky German tourists who crowded everyone else out of the restaurant at dinner and breakfast. The staff seemed utterly overwhelmed, leaving no one happy. Not a place I’d return to
於 2023 年 7 月住了 1 晚
Nina Djemal- Operations Manager 於 2023年7月26日回覆
Dear James,Thank you for taking the time to leave Mercure Maidstone Great Danes a review, I ma sorry to see your stay was not quite as expected, We do have tour groups arriving at our hotel time to time, We will shortly be undergoing works to fix the pot holes.Yours Sincerely

8/10 不錯哦

Michelle

於 2023 年 7 月住了 2 晚
Nina Djemal- Operations Manager 於 2023年7月26日回覆
Dear Michelle,Thank you for taking your time to leave Mercure Maidstone Great Danes a review! I am glad you enjoyed your stay.Yours Sincerely

8/10 不錯哦

Ben

商務旅客
Very good place to stay with good breakfast. Love the environment, and the staff were professional and helpful.
於 2023 年 7 月住了 1 晚
Nina Djemal- Operations Manager 於 2023年7月20日回覆
Dear ben,Thank you for taking your time to leave Mercure Maidstone Great Danes a FANTASTIC review! I am delighted you enjoyed your stay and all our staff were PROFESSIONAL and Helpful!Yours Sincerely