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格蘭奇摩爾飯店的評分

3 out of 5
格蘭奇摩爾飯店
St Michaels Road, Maidstone, England

評論

7.4

不錯哦

10 分，有夠讚；305 則評論中有 69 則" "
8 分，不錯哦；305 則評論中有 121 則" "
6 分，一般般；305 則評論中有 72 則" "
4 分，不太好；305 則評論中有 30 則" "
2 分，很糟糕；305 則評論中有 13 則" "

8.0/10

整潔度

8.2/10

員工素質

6.6/10

設施服務

7.0/10

住宿環境和硬體

6.6/10

環保程度

評論

4/10 不太好

Kathleen

喜歡：整潔度和住宿環境和硬體
不喜歡：員工素質
I was kept up all night by people partying in the halls and having loud drunk sex till 12:30am. Felt unsafe to leave the hotel room to talk to staff, tried calling the desk 3 times but there was no pick up. Horrid experience.
於 2024 年 3 月住了 1 晚

2/10 很糟糕

Cathy

商務旅客, 家庭旅遊
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Very noisy party music . Rooms not soundproofed . Woken up by very loud neighbours having very loud sex - bathroom door doesn’t shut - no heating
於 2024 年 2 月住了 1 晚

6/10 一般般

Stephanie

商務旅客, 團體旅遊
喜歡：員工素質
不喜歡：整潔度
I definitely booked a room with a bath,which we were given after reminding at reception, there is no lift , so reception took our suitcases up for us,several flights of stairs and landings.They booked a taxi for us for next morning. Although the menu was limited my request for blue cheese sauce instead of peppercorn was forthcoming and the food was tasty. We were offered drinks on the house for our long wait.The whole area is being refurbished.Staff are helpful.Bed comfortable. The room we were in needs updating, broken bathroom door and toilet /toilet brush had not been checked before we went into the room. Not too noisy with doors like some hotels.
於 2024 年 2 月住了 1 晚

10/10 有夠讚

Dragos

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 1 月住了 3 晚

10/10 有夠讚

Yiwen

商務旅客
The staff were very friendly and helpful in response to inquiries, although the room was small and not well-lit.
於 2024 年 1 月住了 1 晚

2/10 很糟糕

Andrea

團體旅遊
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
On arrival there was no one at the reception and waited more than 10m for someone to come to us, the location does not have a lift, the room looked old, tv super small, and yhe worse part of our stay was that the RADIATOR was not working despite us calling them to tell this issue they did not fix it, the room was so cold and the customer service poor. It more an hostal than an hotel, we were coming late and as we did not have a key to enter the building we have to wait on the cold long for someone to let is in. Honestly the most horrible experience wont recommend this place to anyone, please go to a hotel an avoid this place at all cost
於 2023 年 12 月住了 1 晚

6/10 一般般

真實旅客

商務旅客
喜歡：員工素質
不喜歡：住宿環境和硬體
Average
Overall the hotel was pretty average. I stayed in a single room for one night. The noise coming from the neighboring rooms was very audible, but, luckily, it did not extend to late hours. Bathroom door would get jammed mid way, so it was tricky to get that room closed.
於 2023 年 11 月住了 1 晚

10/10 有夠讚

Graham

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Very clean and safe
於 2023 年 11 月住了 1 晚

2/10 很糟糕

peter

情侶出遊, 商務旅客
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Very dated property that has not had a penny spent on it for 20 years ..Room was dirty bathroom mouldy and run down shower was blocked and bed was on its last legs as rocked when lying on it ...Do not stay here unless its £25 per night as thats all its worth
於 2023 年 11 月住了 1 晚

8/10 不錯哦

Chris

於 2023 年 11 月住了 1 晚

8/10 不錯哦

Andrew

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The cooked breakfast was only adequate and significantly overpriced for £12. A £12 breakfast should include mushrooms, black pudding or a salmon option.
於 2023 年 10 月住了 1 晚

10/10 有夠讚

paul

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Very good value .Reception always open during normal hours .We enjoyed our stay
於 2023 年 10 月住了 2 晚

10/10 有夠讚

Annette

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Enjoyed my stay at the Grange Moor hotel. Lovely room to stay in. With all the facilities that I needed. Tv, tea and coffee, and lovely comfortable bed.
於 2023 年 10 月住了 1 晚

10/10 有夠讚

Roberto

喜歡：員工素質
Luke very professional and helpful Great location Good food Reasonable prices Definitely coming Beck
於 2023 年 10 月住了 1 晚

6/10 一般般

Chris

喜歡：整潔度和員工素質
不喜歡：住宿環境和硬體
Staff were very friendly and welcoming, however the propert itself could do with some general upgrades to the decor and bedrooms.
於 2023 年 9 月住了 1 晚

4/10 不太好

Timothy

不喜歡：員工素質
Very unsettling.
The main reason for the poor review is the absence of any staff members at check in and checkout. We had to wait on arrival. Had drinks at the bar of the hotel, which were wrong and therefore almost undrinkable. On our return from our evening out we were greeted by a security guard. However, after several minutes of our arrival there was a huge violent confrontation in the room next door which spilled out onto the corridor and we feared for our own safety. We barely managed to get any sleep as the perpetrator returned some time later and that was capped off with an altercation in the car park, which we backed onto. I waited in the morning to feedback but there was nobody to help us.
於 2023 年 9 月住了 1 晚

8/10 不錯哦

Terry

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
The hotel is an old tired building, but this was made up for by the excellent service. Breakfast was good. Ample parking.
於 2023 年 9 月住了 1 晚

8/10 不錯哦

Andrea

喜歡：員工素質和客房舒適度
不喜歡：住宿環境和硬體
Tired but Lovely Hotel.
A lovely looking Hotel, but the fixtures and fittings are tired. No shortage of cobwebs and dirty windows inside and out. Public areas Carpets were really dirty. Limited Menu but the food was really good. The Hotel has recently changed hands, so we expect the new owners will get to grips with these things. Otherwise comfortable and very friendly staff, nothing was too much trouble for them.
於 2023 年 9 月住了 6 晚

2/10 很糟糕

Chun Sing

於 2023 年 9 月住了 1 晚

8/10 不錯哦

David

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 9 月住了 3 晚

8/10 不錯哦

Sean

喜歡：整潔度和員工素質
於 2023 年 9 月住了 1 晚

6/10 一般般

Angela

喜歡：整潔度和客房舒適度
Comfortable, clean and nice staff
The staff were very pleasant and helpful. The food I had was average but sufficient. I found the hotel clean comfortable but feel it could do with an update. Overall it was convenient and suited my needs.
於 2023 年 9 月住了 2 晚

4/10 不太好

Mike

商務旅客
No Wi-Fi working in room also kettle broken
於 2023 年 9 月住了 1 晚

6/10 一般般

Gerrit Jan

團體旅遊
喜歡：員工素質
不喜歡：設施服務和住宿環境和硬體
Accommodation is in urgent need of a thorough makeover.
於 2023 年 8 月住了 5 晚

2/10 很糟糕

真實旅客

商務旅客
不喜歡：住宿環境和硬體和客房舒適度
Only if desperate
於 2023 年 8 月住了 1 晚

10/10 有夠讚

Marius

商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
I had an amazing stay, the gentleman at reception is very friendly and room was very comfortable
於 2023 年 8 月住了 1 晚

8/10 不錯哦

Anthony

商務旅客
喜歡：整潔度和員工素質
Good Place to Stay
Quiet and adequate but paid more this week then last week for the single.
於 2023 年 8 月住了 1 晚

8/10 不錯哦

Rob

於 2023 年 8 月住了 1 晚

10/10 有夠讚

Serena

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 8 月住了 1 晚

8/10 不錯哦

Anthony

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Good place to stay
Quiet and pleasant
於 2023 年 8 月住了 1 晚

6/10 一般般

STEPHEN

不喜歡：員工素質和住宿環境和硬體
Great for small single people
Well it was clean ish, the service was just a tad above non existent. The room was super compact, think like a big lunch box, the carpark was full. Probably wouldn't stay here again , ever.
於 2023 年 7 月住了 1 晚

2/10 很糟糕

Sue

情侶出遊
不喜歡：設施服務
Room nothing like the pictures. Awful
於 2023 年 7 月住了 1 晚

6/10 一般般

Brian

商務旅客
喜歡：員工素質和客房舒適度
Brief stay
The overall experience was good. The room we had, nr28, had a couple of issues. The toilet seat needed fixing and the shower drips constantly. The strip light in the bedroom isn’t particularly nice and the Tv remote refused to turn off the tv so had to switch it off at the wall. Apart from the above would book again if in the area. Hope this helps.
於 2023 年 7 月住了 1 晚

8/10 不錯哦

Paul

喜歡：員工素質
convenient little hotel for a short stay
於 2023 年 7 月住了 1 晚

10/10 有夠讚

ian

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
4 night business trip
4 night Business trip. Room comfortable food was very good staff were professional
於 2023 年 6 月住了 4 晚

8/10 不錯哦

Hikmet

喜歡：整潔度、員工素質和住宿環境和硬體
Bedroom is small, but hotel is good
於 2023 年 6 月住了 2 晚

4/10 不太好

Stephanie

家庭旅遊
不喜歡：住宿環境和硬體和客房舒適度
於 2023 年 6 月住了 1 晚

6/10 一般般

G

商務旅客
不喜歡：整潔度、住宿環境和硬體和客房舒適度
於 2023 年 5 月住了 1 晚

6/10 一般般

Katelyn

情侶出遊
喜歡：整潔度
Nice looking exterior, room was small and stuffy. Needed to air it out when I arrived. Asked for a bath and was told I’d have a room with one but ended up not being the case. Limited power points but the wifi was good. Room wasn’t cleaned during the day but we mustn’t have put the sign out in time (had it on the door at 11am when we went out).
於 2023 年 5 月住了 2 晚

4/10 不太好

Chris

不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Very tired looking hotel, way over-priced.
This is possibly one of the worst, most depressing hotels I have had the Mis pleasure of staying in for quite some time. The hotel is not really a hotel (or not at least where we were housed) but a room in an old house opposite the hotel which is really just a HMO. The room was small, tired looking with 80’s furniture and decor. The mattress was old and needed replacing at the shower the size of a small telephone box. The hall to the room was also very dull and uninspiring which is the ‘hotel’ was priced at £40 for the room I wouldn’t be leaving this review but we paid £78 and that didn’t even include breakfast - which was a further £15 each per head or £12 if we paid upon arrival. The only appealing quality was its location and the fact it had a 24hr bar - which we didn’t use as it looked very uninspiring. The staff were all also slightly odd that we met when we arrived and another couple had an issue with their payment. Our payment also hasn’t been taken ahead at our booking the room stage with hotels.com which is odd for the website and just generally we felt that the ‘hotel’ was just a cash cow for the owners with no investment or though about the comfort of the guests. When we told local people we were staying at ‘that’ hotel they said it was the worse in town but when we looked on line, others nearby looked even more uninspiring so who knows what that says about Maidstone? This is a budget hotel which should be priced according!
於 2023 年 4 月住了 1 晚
Lawrence Gibbons 於 2023年5月4日回覆
Hi Chris,Sorry to hear that you were not happy with your stay. I was one of the three members of staff on reception that night that distinctly remembers you checking in. A little unkind to call us 'odd'. I think you were miffed that you thought you had paid for the room and seemed quite adamant, even though we told you with expedia bookings that the hotel collects money upon arrival. It even said so on your booking confirmation. We were full that night and endeavoured to get you sorted even though we were dealing with another couple before you, who you mentioned whose card had declined. They were very nice and were patient whilst we waited for the payment to go through. Despite being full you were the only one who complained about the room. I guess we can't win them all. You mention both the hallway and the bar were 'uninspiring', perhaps you could suggest what would be inspiring to you. We are always happy for suggestions. The breakfast is extra but fairly priced. Again it does say when you booked, it was room only. Thanks for your feedback!

8/10 不錯哦

Marian

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 4 月住了 2 晚

10/10 有夠讚

Paul

於 2023 年 4 月住了 1 晚

6/10 一般般

Joanna

喜歡：整潔度和員工素質
不喜歡：住宿環境和硬體
Basic
Rooms are basic, in much need of a revamp and decorating. But room was clean and staff were friendly
於 2023 年 4 月住了 1 晚

8/10 不錯哦

Mark

於 2023 年 4 月住了 1 晚

2/10 很糟糕

Mike

不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
This hotel looks nice in the pictures and I stayed for 1 night there as I was in the area. It was cheap in comparison to others but there are reasons for that. There was no one at reception when I arrived and the barman had to come across and check me in. The room was dreadful! It was about 130 sq ft which included the 'bathroom' with a full or single bed. The bed was very weird and was wobbling around. The mattress felt like it was about 50 years old and was sagging and very uncomfortable. There was obviously no room to move in the room with about 14" at one side to be able to access the bed and up against a wall on the other side. The 'bathroom' was dreadful as well although it had been tiled at some stage within the last 20 years I guess. The faucets on the basin were old, dirty and the basin looked old and grubby. The shower was almost impossible to use and was over a tub that is about 4' long. The faucets for the tub and shower were old, very grimy and looked like they are from the '60s. Hot water took a long while to come through and as there are faucets rather than a mixer almost impossible to get a decent temperature. Water pressure was practically none existent and after struggling with it I finally had to give up and not shower. Restaurant has an online menu which is nothing to do with what they actually had available. I had the roast lamb which in itself was OK but not great, and the vegetable were overcooked with soggy roast potatoes. All tasted microwaved. AVOID
於 2023 年 3 月住了 1 晚

8/10 不錯哦

Dean

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 2 月住了 1 晚

10/10 有夠讚

barclays

喜歡：整潔度、住宿環境和硬體和客房舒適度
於 2022 年 12 月住了 1 晚

4/10 不太好

Richard

喜歡：員工素質
不喜歡：住宿環境和硬體和客房舒適度
Wouldn't stay here again
Very dated room very cold most of time cold in toilet shower room all time moldy ceiling in bathroom no ventilation bedding felt damp had breakfast one morning got discount 12£ each not worth the money Staff very friendly and helpful though
於 2022 年 12 月住了 2 晚

10/10 有夠讚

Naomi，Ashford

商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Excellent value for money, staff were very friendly and helpful, big rooms with all the facilities you’d expect. Bit outdated but as expected from the photos and reflected within the price. Room was warm given it was -5 outside!
於 2022 年 12 月住了 1 晚

10/10 有夠讚

Adeoye

於 2022 年 11 月住了 1 晚