The staff in the Hotel are helpful. Hotel provide me with 3 bottles of distill water and 2 bottles of sofe drink free of charges. The room are clean. Overall are good. I recommend people to live in this hotel.
Sindy Ng
10/10
Good location, near plaza espanol and Grand Via, good service, good value for money
Kin
10/10
Amazing staff and location.
Anne
於 2025 年 6 月住了 1 晚
8/10
This was my first time at any Motel One property. The positives include that it is centrally located, the entry set-up is welcoming, the room was spacious and the people who worked there were friendly and helpful.
The downsides for me are based on any hotel advertising as four stars, but they do not have the following: glassware in the room; immediate access to an iron or steamer for clothes; and a bed that was essentially two full size beds pushed together with a king sheet placed over it.
This was also a reserve, no pay later property. Be careful about Euro conversions when it comes to the price. For this, I take more issue with Expedia's transparency than the hotel.
David
於 2025 年 7 月住了 3 晚
6/10
The hotel is in a very convenient location near the Royal Palace, Gran Via and the Metro station. There are also may restaurants within walking distance. The reception staff was amazing. However, the maid service was atrocious. Our floors were never mopped or swept and she would let the toilet supplies run extremely low before replacing. On our final day we came home after a day excursion and when we took a shower, we noticed that the empty bottle of hand soap was not replaced, However, that was not our main concern, but the dirty towels that we left on the floor were not exchanged but rehung. This was totally unacceptable and disgusting. I went straight down to reception in order to let them know. They could not believe what happened and immediately sent up some clean towels. This staff member should be immediately let go for this despicable behavior. So please check your towels thoroughly before using them after a shower.
U
於 2025 年 6 月住了 7 晚
8/10
The hotel was great. Well situated and clean. Best breakfast I've had in a hotel in a while. My only flag is that the room walls are paper thin. We heard everything in the rooms next to ours (everything...)
bryan
於 2025 年 7 月住了 2 晚
10/10
Excellent experience. Highly recommended.
Ken
於 2025 年 6 月住了 2 晚
6/10
Lack of amenities
No lotion
No hair conditioner
Nimuben
於 2025 年 6 月住了 3 晚
8/10
Oussama
於 2025 年 6 月住了 1 晚
10/10
Muy bien
Carlos
於 2025 年 6 月住了 1 晚
6/10
The hotel itself need a little upgrade but the location is great
Ana Isabel
於 2025 年 5 月住了 2 晚
10/10
Adam
於 2025 年 4 月住了 1 晚
10/10
Natalia
於 2025 年 5 月住了 3 晚
10/10
Jorge
於 2025 年 4 月住了 1 晚
6/10
Das Zimmer war ok, aber keinerlei Ausblick, nur Wand. Der Abfluss der Dusche hat gestunken. Am Karfreitag wurden wir um 6:30 Uhr durch laute Haemmerrei Im Hotel geweckt. Das ganze Haus ist sehr hellhoerig. Lage grundsaetzlich gut, direkte Umgebung (Platz in der Naehe) eher schmuddelig.
Juergen
於 2025 年 4 月住了 4 晚
8/10
The hotel stay was really good, from the check in process to my checking out. Breakfast was good. Also my room was cleaned daily. Maybe some of the female breakfast staff could cheer up a bit, otherwise I would definitely stay at this hotel again.
Richard
於 2025 年 4 月住了 3 晚
10/10
Clean and very helpful reception staff. Room had good view of city