Estimado Pedro,Agradecemos sinceramente su tiempo para compartir su experiencia con nosotros. Lamentamos profundamente los inconvenientes que experimentó durante su estancia en nuestro hotel.Nos gustaría ofrecerle nuestras más sinceras disculpas por las molestias ocasionadas debido a las obras en curso en nuestras instalaciones, nos esforzamos a diario para minimizar el impacto en los clientes.Además, lamentamos mucho el incidente con el ascensor el día de su partida. Entendemos que esta situación fue incómoda y lejos de cumplir con los estándares de calidad y servicio que nos esforzamos por ofrecer.Tomamos muy en serio sus comentarios y le aseguramos que estamos tomando medidas inmediatas para abordar estas preocupaciones y evitar que ocurran nuevamente en el futuro. La satisfacción de nuestros huéspedes es nuestra prioridad, y lamentamos no haber cumplido con sus expectativas en esta ocasión.Agradecemos sus comentarios, ya que nos brindan la oportunidad de mejorar nuestros servicios. Esperamos tener la oportunidad de recibirlo nuevamente en el futuro y brindarle una experiencia mucho más satisfactoria.Atentamente,

Dear Linda Irene, we really appreciate your trust and excellent evaluation. Glad to know you had an overall pleasant and comfortable experience!We look forward to welcoming you soon. Kind regards.

Dear Gayland A, thank you for sharing your feedback. We sincerely apologize for any inconvenience caused by the ongoing renovation and the temporary state of our lobby. Please know that information regarding the renovation is available on our website.We understand your concerns about the breakfast inclusion and regret any oversight in communication. Your comments are valuable to us as we work to improve our services and provide a better experience for all guests. We hope to enhance your experience in the future once the renovation is complete.Kind regards.

Dear Wendy, we appreciate your trust. Hopefully we can count on another chance to regain your trust and improve your experience in the future.Kind regards.

Dear Carlos, We sincerely apologize for any inconvenience caused by the ongoing renovation work during your stay. Please be assured that we are working diligently to complete the renovation as quickly as possible. We truly appreciate your patience and understanding during this process. Your feedback will be shared with our team to ensure that we minimize any disruptions to our guests in the future.Once again, we apologize for the inconvenience and hope to have the opportunity to welcome you back to our fully renovated hotel in the near future.Warm regards

Estimada Rosario, Lamentamos saber que sus expectativas no se han cumplido en esta ocasión . Esperamos que nos brinde otra oportunidad en el futuro para mejorar su experiencia. Atentamente

Estimado Jose, gracias por haber confiado en nosotros. ¡Nos enorgullece saber que la estancia ha sido perfecta!Quedamos a la espera de volver a recibirle pronto.Un cordial saludo.

Estimado Jose,Agradecemos sinceramente su amable reseña sobre su reciente estancia en nuestro hotel. Nos complace saber que disfrutó de la calidad de nuestras habitaciones y de la conveniente ubicación.Lamentamos profundamente los inconvenientes experimentados debido a las obras de remodelación en curso. Reconocemos la importancia de proporcionar un ambiente tranquilo y funcional para todos nuestros huéspedes, nos esforzamos para minimizar el impacto sobre nuestros clientes durante estos meses de trabajos de mejora. Esperamos sinceramente tener la oportunidad de recibirlo nuevamente en el futuro y demostrarle la excelencia en servicio que nos esforzamos por ofrecer. Si decide regresar a Madrid, estaremos encantados de atenderle y asegurarle una experiencia memorable y sin contratiempos.Agradecemos nuevamente su tiempo y su preferencia.Atentamente,

Dear Orlando,Thank you very much for taking the time to share your feedback regarding your recent stay at our hotel. We truly appreciate your kind words regarding our friendly and helpful staff.We understand that our ongoing construction may have inconvenienced you during your visit, and we sincerely apologize for any disruption this may have caused. Your satisfaction is of the utmost importance to us, and we are committed to ensuring that your future stays with us exceed your expectations.Thank you once again for your valuable feedback, and we look forward to welcoming you back to our fully renovated hotel in the near future.Warm regards,

Estimada Nancy, Agradecemos sinceramente que haya tomado el tiempo para compartir su experiencia reciente en nuestro hotel. Lamentamos profundamente escuchar que su estancia no cumplió con sus expectativas y que enfrentó inconvenientes significativos relacionados con el funcionamiento del aire acondicionado, la disponibilidad del bar y el restaurante.Nos gustaría informarle que actualmente estamos inmersos en un proyecto de renovación integral destinado a mejorar y actualizar nuestras instalaciones para ofrecer a nuestros huéspedes una experiencia excepcional. Reconocemos la importancia de mantener nuestros estándares de calidad y su retroalimentación es invaluable en este proceso.Entendemos que los problemas que experimentó afectaron su experiencia y lamentamos sinceramente cualquier inconveniente causado. Su satisfacción es nuestra máxima prioridad y trabajaremos diligentemente para abordar y rectificar las deficiencias señaladas.Esperamos sinceramente tener la oportunidad de recibirle nuevamente en el futuro para brindarle una experiencia verdaderamente placentera y memorable en nuestro hotel renovado.Atentamente.

Dear Raffaella, we appreciate your trust. We hope to have the chance to improve your experience in a future occasion.Best regards.

Dear Günter,Thank you for sharing your experience with us.We sincerely apologize for any inconvenience caused by the ongoing renovations at our hotel.Please rest assured that despite the renovations, our pool and fitness center are both operating according to an established timeline.We want to assure you that these renovations are being conducted with meticulous care and efficiency to elevate the quality of your future stays with us.We hope you will grant us the opportunity to host you again in the future, allowing you to experience firsthand the enhancements we are implementing. Warm regards.

Estimada Ana Sylvia,gracias por haber confiado en nosotros. ¡Nos enorgullece saber que la estancia ha sido perfecta!Quedamos a la espera de volver a recibirla pronto.Un cordial saludo

Dear Barbara,Thank you very much for taking the time to share your positive feedback regarding your recent stay with us. We are delighted to hear that you found our location to be great and that you enjoyed the spaciousness of our rooms. It's wonderful to know that our proximity to Gran Via and Plaza de España added convenience to your visit.Regarding your mention of the renovation, we sincerely appreciate your understanding and patience during this period of improvement. We strive to enhance our facilities to provide an even better experience for our guests in the future.Once again, we appreciate your kind words and recommendation. It would be our pleasure to welcome you back for another enjoyable stay whenever your travels bring you to the area.Warm regards,

Dear Xiaolu,Thank you for sharing your positive feedback about your recent experience at our hotel. We are delighted to hear that you found our hotel to be nice overall, and we greatly appreciate your kind words about our staff. Providing excellent service and assistance to our guests is always our top priority, and it's wonderful to know that our team's efforts were recognized and appreciated during your stay.We hope to have the pleasure of welcoming you back in the future for another enjoyable experience.Best regards,

Dear Marina,Thank you for taking the time to share your positive feedback regarding your recent stay at our hotel. We are delighted to hear that you enjoyed our convenient location near Gran Via and that you found our rooms spacious. It's wonderful to know that you appreciated the Rituals amenities and complimentary mineral water provided in the room.We strive to provide our guests with a comfortable and enjoyable experience, and we are pleased to hear that we met your expectations. We would be honored to welcome you back for another pleasant stay.Warm regards,

Estimado Liany, gracias por haber confiado en nosotros. ¡Nos enorgullece saber que la estancia ha sido perfecta!Quedamos a la espera de volver a recibirla pronto.Un cordial saludo.

Estimada Laura, gracias por haber confiado en nosotros. ¡Nos enorgullece saber que la estancia ha sido perfecta!Quedamos a la espera de volver a recibirla pronto.Un cordial saludo.

Dear Carlos, We sincerely apologize for any inconvenience caused by the ongoing renovation work during your stay. Please be assured that we are working diligently to complete the renovation as quickly as possible. We truly appreciate your patience and understanding during this process. Your feedback will be shared with our team to ensure that we minimize any disruptions to our guests in the future.Once again, we apologize for the inconvenience and hope to have the opportunity to welcome you back to our fully renovated hotel in the near future.Warm regards.

Dear Carlos, We sincerely apologize for any inconvenience caused by the ongoing renovation work during your stay. Please be assured that we are working diligently to complete the renovation as quickly as possible. We truly appreciate your patience and understanding during this process. Your feedback will be shared with our team to ensure that we minimize any disruptions to our guests in the future.Once again, we apologize for the inconvenience and hope to have the opportunity to welcome you back to our fully renovated hotel in the near future.Warm regards.

Estimado Jose,Agradecemos sinceramente su tiempo para compartir su experiencia reciente en nuestro hotel. Lamentamos profundamente que su estancia no haya cumplido con sus expectativas ni con nuestros estándares de servicio.Es de suma importancia para nosotros garantizar la comodidad y satisfacción de nuestros huéspedes, y nos entristece saber que no cumplimos con este objetivo durante su visita. Tomamos muy en serio sus comentarios y queremos disculparnos por los inconvenientes que experimentó con la desaparición de su toalla y la pérdida de su bolsa de compras.Entendemos que la falta de seguimiento y la falta de atención a sus necesidades han generado una experiencia frustrante y desagradable. Queremos asegurarle que hemos tomado medidas inmediatas para abordar estos problemas y mejorar nuestros procesos internos para evitar que situaciones similares vuelvan a ocurrir en el futuro.Valoramos profundamente su opinión, ya que nos brinda la oportunidad de identificar áreas de mejora y trabajar en ellas para garantizar experiencias más positivas para nuestros huéspedes.Esperamos tener la oportunidad de recibirlo nuevamente en el futuro y demostrarle que hemos tomado las medidas necesarias para ofrecerle una estadía excepcional.Atentamente,

Dear Salam, Thank you for trusting us. We're glad to hear that despite our ongoing renovations, you found our service to be good and our rooms comfortable and clean.We apologize for any inconvenience caused by the renovations and appreciate your understanding during this time. We look forward to welcoming you back once our renovations are complete, and we hope to exceed your expectations on your next visit.Best regards.

Estimado Jesús, gracias por compartir su valoración. Nos esforzamos por ofrecer un servicio excepcional a todos nuestros huéspedes, y es gratificante saber que hemos cumplido con sus expectativas.Nuestra ubicación es una de nuestras principales ventajas, y nos alegra que haya podido disfrutar plenamente de todo lo que la zona tiene para ofrecer.Esperamos tener el placer de darle la bienvenida nuevamente en el futuro y brindarle otra experiencia agradable y cómoda.Atentamente.

Estimado Enzo, gracias por confiar en nosotros y compartir su excelente valoración.¡Contamos con su confianza para futuras ocasiones!Un cordial saludo.

Estimada Andrea, gracias por confiar en nosotros y compartir su excelente valoración.¡Contamos con su confianza para futuras ocasiones! Un cordial saludo.

Dear Jasmine, Thank you for bringing your concerns to our attention. We sincerely apologize for any inconvenience. Please rest assured that we take your feedback seriously and will address the situation with our staff. Regarding the construction work, we strive to keep our guests informed about any ongoing renovations or improvements on our website. Once again, we apologize for any inconvenience you experienced and hope to have the opportunity to provide you with a more pleasant stay in the future.Sincerely.

Dear Reba Ann, we appreciate your trust and positive evaluation. We look forward to welcoming you soon!Kind regards.

Estimado Javier, apreciamos sinceramente su retroalimentación y lamentamos profundamente no haber cumplido con sus expectativas. Nos esforzamos por garantizar que nuestros huéspedes estén plenamente informados sobre cualquier alteración en los servicios o instalaciones, y es por ello que la información sobre la renovación y los servicios afectados se encuentra disponible en nuestra página web. Lamentamos cualquier falta de claridad en este sentido y tomaremos medidas para mejorar nuestra comunicación con los huéspedes durante este período de transición. Valoramos su comprensión y esperamos tener la oportunidad de recibirle nuevamente en el futuro, brindándole una experiencia más satisfactoria. Si hay algo más en lo que podamos asistirle, por favor, no dude en contactarnos.Atentamente.

Dear Mark, thank you for taking the time to provide feedback on your recent stay. We apologize for any inconvenience caused by the ongoing renovation process. Your comfort is our top priority, be assured that we are taking steps to minimize the impact on our guests and enhance your experience with us. We appreciate your patience and understanding during this time, and we hope to have the opportunity to welcome you back for a more peaceful stay in the future. Best regards.

Dear Alexandre,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We deeply apologize for the inconveniences you experienced during your visit.We are glad to hear that you appreciated the location and view of our hotel; however, we are truly sorry to learn about the issues you encountered with the property and amenities. Your comments regarding the ongoing remodeling process are duly noted, and we apologize for any confusion it may have caused in finding the entrance.We understand your frustration and regret that we fell short of meeting your expectations during your stay. Your satisfaction is of the utmost importance to us, and we apologize for any disappointment caused.We appreciate your understanding and patience in this matter. Once again, we apologize for the inconvenience, and we hope to have the opportunity to welcome you back for a much-improved experience in the future.Sincerely,

Estimada Carolina,Lamentamos saber que sus expectativas no se han cumplido en esta ocasión, y que nuestro personal de recepción haya causado esa impresión, nos esforzamos a diario para dar un servicio de calidad, abordaremos el tema directamente con el departamento. Tenga en cuenta que el hotel está realizando un proyecto de renovación para mejorar las instalaciones y servicios, que nos hace contar con un espacio más reducido, por este motivo nos vemos obligados a limitar el servicio de almacenaje de equipajes con coste. Debido a ese malentendido y para que no se sintiesen disgustados, finalmente les aplicamos un descuento de más del 35% en el servicio de guardamaletas. Sentimos que esto haya supuesto incomodidad durante su estancia. Esperamos que nos brinde otra oportunidad en el futuro para mejorar su experiencia.

Estimado Carlos, Lamentamos saber que sus expectativas no se han cumplido en esta ocasión, y que nuestro personal de recepción haya causado esa impresión, nos esforzamos a diario para dar un servicio de calidad, abordaremos el tema directamente con el departamento . Tenga en cuenta que el hotel está realizando un proyecto de renovación para mejorar las instalaciones y servicios, sentimos que esto haya supuesto incomodidad durante su estancia.Esperamos que nos brinde otra oportunidad en el futuro para mejorar su experiencia. Atentamente

Estimada Patricia,Lamentamos saber que sus expectativas no se han cumplido en esta ocasión. Tenga en cuenta que el hotel está realizando un proyecto de renovación para mejorar las instalaciones y servicios. Esperamos que nos brinde otra oportunidad en el futuro para mejorar su experiencia. Atentamente

Dear Mauricio, Thank you for sharing your feedback with us. We genuinely apologize for any inconvenience you experienced during your stay. We understand the importance of transparency, and we want to clarify that information about the renovation is available on our website. However, we regret that this information may not have been as noticeable as it should have been during your booking process.Regarding the concerns you raised about noise, as part of our renovation project, we are actively working to enhance soundproofing measures to ensure a more peaceful and comfortable experience for our guests.We appreciate your understanding and patience during this transitional period. Your valuable insights help us improve, and we are committed to addressing the issues you highlighted.We want to assure you that guest satisfaction is our top priority, and we are taking immediate steps to rectify the situation. If you have any further concerns or if there's anything we can do to make amends, please feel free to contact us directly.We hope you'll consider giving us another chance in the future. Thank you for bringing these matters to our attention, and we appreciate your understanding.Best regards.

Estimado Alberto,Agradecemos sus amables palabras y nos complace saber que su estancia en nuestro hotel superó sus expectativas. Nos esforzamos constantemente para que nuestros huéspedes tengan una experiencia inolvidable.Nos alegra que la ubicación haya sido de su agrado y haya facilitado su visita a nuestra ciudad.El detalle de bienvenida es una pequeña muestra de nuestro deseo de hacer que cada momento de su estadía sea especial. Nos llena de alegría saber que apreciaron este gesto.Esperamos tener el placer de darle la bienvenida nuevamente en el futuro. Gracias por elegir nuestro hotel y por tomarse el tiempo de compartir su experiencia.Saludos cordiales,

Estimado Ahmed,Lamentamos sinceramente escuchar que sus comentarios sobre la reciente estancia en nuestro hotel, y no haber cumplido con sus expectativas. Valoramos cada retroalimentación, ya que nos ayuda a mejorar y ofrecer un mejor servicio a nuestros huéspedes.Lamentamos que haya experimentado problemas con la actitud de algunos de nuestro personal de recepción. Esto no refleja nuestro estándar de servicio, y tomaremos medidas para abordar este asunto.También nos disculpamos por los inconvenientes relacionados con la falta de servicios en las habitaciones y la máquina de agua. Entendemos la importancia de estos servicios para la comodidad de nuestros huéspedes, y trabajaremos para solucionar estos problemas y garantizar una experiencia más satisfactoria en el futuro.Agradecemos que nos haya brindado la oportunidad de mejorar, y esperamos tener la posibilidad de recibirle nuevamente para cambiar su percepción y ofrecerle la experiencia que usted merece.Gracias por sus comentarios constructivos.Atentamente,

Dear David Ricardo,Thank you for taking the time to share your feedback with us. We are delighted to hear that you found our hotel to have an excellent location, reasonable pricing, and comfortable accommodations. Providing a positive experience for our guests is our top priority, and we are pleased that we met your expectations in these aspects.We hope to have the pleasure of welcoming you back in the future. If there is anything we can assist you with in the meantime, please feel free to reach out.Best regards,

Dear Miguel, Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience you experienced during your stay.We would like to inform you that our hotel is currently undergoing a comprehensive renovation project aimed at enhancing our facilities. We understand that certain areas are currently unavailable, and we sincerely regret any inconvenience caused. Your feedback is invaluable to us as we work towards completing the improvements and ensuring that our guests have a more enjoyable experience in the future.We appreciate your understanding and patience during this period of enhancement. It is our goal to provide a superior level of accommodation, and we are committed to addressing the issues you have raised.We hope you will consider staying with us again in the future, giving us another opportunity to showcase the positive changes resulting from our ongoing renovations.Best regards.

Dear Russell, we really appreciate your trust and excellent evaluation. We look forward to welcoming you soon!Kind regards.

Dear Lisa, Thank you for taking the time to share your experience with us. We're delighted to hear that you found our room spacious and comfortable, and we appreciate your positive feedback regarding the room services.We regret to learn about the disturbance caused by street noise during your stay. Your feedback is crucial, and we want to assure you that we are actively addressing this issue. As part of our ongoing renovations, we are committed to improving sound-proofing in our rooms to provide a more peaceful and restful environment for our guests.We appreciate your understanding of the potential challenges in the area and recognize the importance of a good night's sleep. We hope that, in the future, you would consider staying with us again to experience the positive changes we are implementing.Thank you for your valuable feedback and for choosing to stay with us.Best regards.

Dear Francesco, we appreciate your trust and overall good evaluation. Counting on your trust for future trips to Madrid!Kind regards

Estimado Felix ,Agradecemos sinceramente por compartir su experiencia en nuestro hotel. Nos complace enormemente saber que disfrutó de su estancia y que nuestras instalaciones cumplieron con sus expectativas.Es un placer saber que la ubicación de nuestro hotel fue conveniente para usted y que esto ha contribuido a hacer la visita a nuestra ciudad más agradable.Su retroalimentación positiva es muy apreciada, ya que nos impulsa a continuar proporcionando un servicio de alta calidad. Esperamos tener el honor de recibirle nuevamente en nuestro hotel en su próxima visita. Estamos comprometidos a brindarle otra estancia excepcional y a superar sus expectativas.Atentamente,

Dear Russell, thank you for your positive feedback and great review! . We appreciate your support and look forward to serving you again in the future!Kind regards.

Dear Client,Thank you very much for taking the time to share your feedback with us. We are thrilled to hear that your experience with our early check-in service exceeded your expectations, especially after an overnight flight.We are delighted that you found our location convenient and that our service met your needs. Maintaining a clean and comfortable environment for our guests is really important for us , and we are pleased to hear that your room met our standards.It is wonderful to know that you enjoyed our breakfast offerings. We strive to provide a variety of delicious options to start your day on a positive note.Your kind words motivate us to continue delivering exceptional service. We appreciate all your comments and hope to have the pleasure of welcoming you back in the future.Thank you once again for choosing our hotel.Sincerely,

Deat Thomas, we appreciate your trust and excellent evaluation. Looking forward to welcoming you soon!Kind regards.

Dear Emilia,Thank you for taking the time to share your positive feedback about your recent stay at our hotel in Madrid. We are delighted to hear that you enjoyed your experience with us.We understand the importance of a central and accessible location for our guests.It's wonderful to know that you found our rooms spacious, and we appreciate your acknowledgment of the quiet and safe atmosphere we aim to provide for our guests.We strive to create a comfortable and enjoyable environment, and we are glad that your stay reflected this commitment.Thank you once again for choosing our hotel. We look forward to the opportunity of welcoming you back on your future visits to Madrid.Best regards,

Cher Abdelmounaim ,Nous vous exprimons notre sincère gratitude pour avoir pris le temps de partager votre expérience de voyage en famille avec nous. Nous sommes ravis d'apprendre que votre séjour a été parfait et que vous recommandez vivement notre établissement.La satisfaction de nos clients est notre priorité absolue, et c'est une source de grande joie pour toute notre équipe de savoir que nous avons contribué positivement à votre voyage en famille.Nous espérons avoir le plaisir de vous accueillir à nouveau dans un avenir proche et de vous offrir une expérience tout aussi agréable.Merci encore de votre recommandation et de votre confiance.Cordialement,

Dear Guillermo,Thank you very much for taking the time to share your positive experience with us. We are thrilled to hear that you had an excellent stay and that our front desk team, as well as our entire staff, contributed to making your visit memorable.It is truly rewarding to know that you appreciated the professionalism of our team and experienced the warm hospitality that we strive to provide. Our commitment to ensuring the satisfaction of our guests is of utmost importance to us, and we are delighted to learn that we were successful in meeting your needs.We are especially excited to welcome you back for Christmas 2024 when our hotel will be fully remodeled. We are confident that the enhancements will add to the overall enjoyment of your stay, and we look forward to exceeding your expectations once again.It warms our hearts to hear that you loved the chicken soup! We take pride in offering a diverse and delightful culinary experience, and it's fantastic to know that this particular dish left a positive impression.Thank you once again for your kind words and for choosing our hotel. Warm regards,

Dear Angel,Thank you for taking the time to share your comments about your recent stay at our hotel.Our team is dedicated to providing our guests with a convenient and enjoyable experience, and we are delighted that our central location contributed positively to your stay. Being located in the heart of Madrid offers easy access to various attractions, dining options and cultural experiences, making it a great option for many travelers.We hope that the convenience of our location has allowed you to make the most of your time in the city of Madrid.Once again, thank you for choosing our hotel and we hope to welcome you again for another great stay in the future.Sincerely,

Estimado Yasser, Lamentamos saber que sus expectativas no se han cumplido en esta ocasión. El hotel está realizando un proyecto de renovación para mejorar las instalaciones y servicios, sentimos que esto haya supuesto incomodidad durante su estancia. Esperamos que nos brinde otra oportunidad en el futuro para mejorar su experiencia. Atentamente