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Hostal Royal Cruz

3.0 star property
Central hostal with a 24-hour front desk connected to the convention center in Madrid

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Hostal Royal Cruz sits in the heart of Madrid, welcoming travelers with a daily manager's reception. Guests connect to WiFi throughout, grab coffee or tea in the lobby, and get insider tips from staff who know exactly which tours showcase the city's best sights.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • 24/7 front desk
  • Housekeeping
  • Air conditioning
  • Free WiFi

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Family Twin Room, Ensuite

Family Twin Room, Ensuite | Premium bedding, in-room safe, soundproofing, free WiFi

Family Twin Room, Ensuite

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
Heating
Flat-screen TV
Premium bedding
Private bathroom
Hair dryer
Digital channels
  • 130 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Double Room, Balcony

Double Room, Balcony | Premium bedding, in-room safe, soundproofing, free WiFi

Double Room, Balcony

8.8 out of 10
Excellent
(5 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Heating
Flat-screen TV
Premium bedding
Private bathroom
Hair dryer
  • 108 sq ft
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Double Room, Private Bathroom

Standard Double Room, Private Bathroom | Premium bedding, in-room safe, soundproofing, free WiFi

Standard Double Room, Private Bathroom

8.8 out of 10
Excellent
(5 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Flat-screen TV
Premium bedding
Private bathroom
Hair dryer
Digital channels
  • 108 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Twin Room, Private Bathroom

Standard Twin Room, Private Bathroom | Premium bedding, in-room safe, soundproofing, free WiFi

Standard Twin Room, Private Bathroom

9.8 out of 10
Exceptional
(9 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Flat-screen TV
Premium bedding
Private bathroom
Hair dryer
Digital channels
  • 118 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Premium Twin Room, Ensuite

Premium Twin Room, Ensuite | Premium bedding, in-room safe, soundproofing, free WiFi

Premium Twin Room, Ensuite

Highlights

Soundproofed
Air conditioning
Heating
Flat-screen TV
Premium bedding
Private bathroom
Hair dryer
Digital channels
  • 118 sq ft
  • Sleeps 3
  • 2 Twin Beds

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About the neighborhood

Map
Calle de la Cruz, 26 - 3 Derecha, Madrid, Madrid, 28012

What's nearby

  • Plaza de Santa Ana - 2 min walk - 0.2 km
  • Puerta del Sol - 2 min walk - 0.2 km
  • Calle de Alcalá - 2 min walk - 0.2 km
  • Plaza Mayor - 6 min walk - 0.6 km
  • Gran Via - 6 min walk - 0.6 km

Getting around

  • Sol Station - 4 min walk
  • Madrid Recoletos Station - 18 min walk
  • Adolfo Suarez Madrid-Barajas Airport (MAD) - 21 min drive

Restaurants

  • ‪Bodegas Melibea - ‬1 min walk
  • ‪Pez Tortilla - ‬1 min walk
  • ‪Matador - ‬1 min walk
  • ‪Ginger - ‬1 min walk
  • ‪InClan Brutal Bar - ‬1 min walk

About this property

Hostal Royal Cruz

Hostal near Puerta del Sol
A short walk from Plaza Mayor and Gran Via, Hostal Royal Cruz provides a free daily manager's reception, a snack bar/deli, and more. Stay connected with free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • A roundtrip airport shuttle (surcharge), an elevator, and a 24-hour front desk
  • Tour/ticket assistance, a front-desk safe, and luggage storage
  • Coffee/tea in the lobby and smoke-free premises
  • Guest reviews say great things about the helpful staff
Room features
All guestrooms at Hostal Royal Cruz offer perks such as premium bedding and air conditioning, as well as amenities like free WiFi and safes.
Other amenities include:
  • Bathrooms with showers and free toiletries
  • Flat-screen TVs with digital channels
  • Heating and daily housekeeping

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Hostal Ballesta
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  • Air conditioning
  • Housekeeping
  • 24/7 front desk
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle at scheduled times and on request for a surcharge
  • Limited onsite parking
  • Onsite parking options include a garage

Food and drink

  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Family friendly

  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • Lever door handles
  • Visual alarms in hallways
  • Well-lit path to entrance

More

  • Communal living room
  • Smoking not allowed

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

More

  • Air conditioning
  • Heating
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for EUR 15.0 per night
Cribs (infant beds) are available for EUR 10.0 per night

Property payment types

Important information

Optional extras

  • Airport shuttle fee: EUR 30 per person
  • Crib (infant bed) fee: EUR 10.0 per night
  • Rollaway bed fee: EUR 15.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties

Property is also known as

Hostal Royal Cruz Madrid
Royal Cruz Madrid
Royal Cruz
Hostel Royal Cruz
Hostal Royal Cruz Hostal
Hostal Royal Cruz Madrid
Hostal Royal Cruz Hostal Madrid

Frequently asked questions

Is Hostal Royal Cruz pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Limited spots are available.

What time is check-in at Hostal Royal Cruz?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Hostal Royal Cruz?

Check-out is at 11:00 AM.

Does Hostal Royal Cruz provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of EUR 30 per person applies.

Where is Hostal Royal Cruz located?

Located in Madrid Centro, this hostal is within a 5-minute walk of Plaza de Santa Ana and Puerta del Sol. Plaza Mayor and Gran Via are also within 10 minutes. Sol Station and Tirso de Molina Station are within a 5-minute walk.

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Reviews

Hostal Royal Cruz Reviews

9.2

Wonderful

9.8

Cleanliness

9.4

Location

9.4

Staff & service

9.0

Eco-friendliness

9.4

Property conditions & facilities
Rating 10 - Excellent. 191 out of 296 reviews
Rating 8 - Good. 89 out of 296 reviews
Rating 6 - Okay. 13 out of 296 reviews
Rating 4 - Poor. 2 out of 296 reviews
Rating 2 - Terrible. 1 out of 296 reviews

Reviews

10/10 Excellent

Ramon

Liked: Cleanliness, amenities, property conditions & facilities
The rooms are very clean, facilities. Staff are nice
Stayed 1 night in Oct 2025

8/10 Good

Randall

Liked: Cleanliness, staff & service, property conditions & facilities
Very conveniently located in central Madrid - all local sites walkable. Area around hotel is a little seedy, but not bad - there are a lot worse areas in Madrid. There is a great variety of restaurants and bars in the area.
Stayed 3 nights in Oct 2025

8/10 Good

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hostel in a central location. AC wasn’t operating for the last 2 nights.
Stayed 4 nights in Nov 2025

10/10 Excellent

Rick

Liked: Cleanliness, amenities, property conditions & facilities
Room and everywhere else was spotless.
Stayed 1 night in Oct 2025

10/10 Excellent

William

Liked: Amenities, property conditions & facilities
Enjoyed our stay Staff was wonderful Great location
Stayed 3 nights in May 2025

10/10 Excellent

lourdes

Liked: Cleanliness, amenities, property conditions & facilities
Rooms are totally renovated, clean. Staff courteous and willing to help with questions or directions. Help call for taxi. Hostel was in center of madrid. Easy walk to main places and museums. Would recommend 👌
Stayed 3 nights in Oct 2025

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Squeaky clean,ship shape hostel room with private bathroom proved perfect for our quick stay in Madrid. Has everything you need in small space. Very helpful and friendly staff went to great lengths to make us comfortable. Neighborhood has sights and sounds and tons of cafes but simple quiet and clean haven upstairs.
Stayed 1 night in Oct 2025

10/10 Excellent

jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Affordable
Stayed 3 nights in Sep 2025

10/10 Excellent

Dov

Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay at a great location. At the very center of Madrid and very quiet (I had an internal room). Close to everything.| The room was great, looks new, clean and well maintained. Staff is great and friendly. There is a central dining area with courtesy water and snacks. The small thing that I would improve is that they give tiny bags of soap and shampoo, which is a bit of a hassle to deal with (on my last night they forgot to put new ones), instead of having a refillable bottle as in most places today.
Stayed 5 nights in Nov 2025

10/10 Excellent

Corbin

Liked: Cleanliness, amenities, property conditions & facilities
Cosy stay in the heart of Madrid. Rooms were as expected, clean and quiet.
Stayed 6 nights in Jun 2025

10/10 Excellent

pei

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Friendly staff, convenient location!
Stayed 3 nights in Mar 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant location. Excellent value. Extremely helpful and accommodating staff. Very pleased with our stay. A big thank you to Rosa and Luca for making us feel so welcome.
Stayed 2 nights in Jun 2025

10/10 Excellent

Ernesto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and really good condition of the accommodation with heat cleanliness
Stayed 7 nights in Jan 2025

10/10 Excellent

Steve Lee

Liked: Cleanliness, amenities, property conditions & facilities
Spotlessly clean room with everything you need. In the heart of the City with underground parking a block away. Very happy with my stay here.
Stayed 1 night in Jun 2025

10/10 Excellent

Janice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would stay here again. Very clean and close to everything.
Stayed 4 nights in Nov 2024

10/10 Excellent

Wilson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed at Hostal Royal Cruz for 3 nights during my recent trip to Madrid, and I was very impressed. The location is unbeatable — you’re just a short walk from Puerta del Sol, Plaza Mayor, tons of shops, restaurants, and public transport. Despite being in the center, the room was quiet enough if you don’t get a street-facing window. The room was spotless every day; the bathroom was modern, shower had good pressure, bed was comfortable. The small extras really stood out: free Wi-Fi, complimentary water, tea, coffee & snacks available all day, and they even had a little kitchen area for heating something up. The staff were extremely friendly and helpful — from recommending places to visit to answering questions. For what you pay, this hostal offers outstanding value. If anything, the only minor issue was noise from street traffic when windows were open, but that’s common in central Madrid and didn’t spoil the stay. Overall, highly recommended. I’d definitely stay here again next time I’m in Madrid.
Stayed 3 nights in Sep 2025

10/10 Excellent

Jose Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great place to stay downtown Madrid
Stayed 3 nights in Jun 2022

8/10 Good

Stewart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Large hostel, good location

Nice hostel, good location
Stayed 2 nights in Feb 2023

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place and friendly staff
Stayed 3 nights in Jul 2022

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Centrally located, clean, efficient rooms in the center of Madrid. Close to transit, or walk to most major sites. The staff are really helpful and kind!
Stayed 2 nights in May 2024

10/10 Excellent

Oana

Liked: Cleanliness, staff & service, property conditions & facilities
We really enjoyed the property. The facilities and the staff were amazing, very friendly when we arrived and the property was easy to locate. It was
Stayed 3 nights in Jul 2024

8/10 Good

Itzel

Liked: Cleanliness, staff & service, property conditions & facilities
Even when the rooms are a little small, the property in general was very clean and the staff super friendly. In general was a good experience and the property is located near to the majority of the principal attractions.
Stayed 2 nights in Oct 2022

10/10 Excellent

Mitchell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was fantastic, the room was super clean, and the staff were fantastic!! Thank you Maria! You made us feel at home here
Stayed 1 night in May 2024

10/10 Excellent

CARLOS

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, Mrs Maria was awesome, excellent customer services, clean and convenient location
Stayed 2 nights in Sep 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic location. Our room was bigger than expected, super clean and comfortable, everything we needed for a weekend stay. Free tea, coffee, water and snacks also included. Would definitely stay here again.
Stayed 2 nights in Jul 2023