Skip to main content

H10 Puerta de Alcalá 4* Sup

4.0 star property
Urban retreat near El Retiro Park offers seasonal poolside relaxation and international dining, with a daily manager's reception to enhance the stay

Choose dates to view prices

H10 Puerta de Alcalá offers a tranquil escape in Madrid with a seasonal pool and a striking plant wall. Enjoy free WiFi, relax on the sun-filled terrace, and savor international dishes at Alcala Restaurant. Guests praise the attentive staff for their warm hospitality.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Free WiFi
  • Business services
  • Bar
The current price is NT$5,641
NT$6,205 total
includes taxes & fees
Jul 5 - Jul 6

Room options

Available filters for rooms
Showing 14 of 14 rooms

View all photos for Classic Room

Deep soaking tub, rainfall showerhead, free toiletries, hair dryer

Classic Room

9.2 out of 10
Wonderful
(51 reviews)
  • 194 sq ft
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds
  • Free WiFi

View all photos for Classic Room

Classic Room | Down comforters, minibar, in-room safe, individually furnished

Classic Room

7.8 out of 10
Good
(7 reviews)
  • 194 sq ft
  • Sleeps 1
  • 1 Queen Bed OR 2 Twin Beds
  • Free WiFi

View all photos for City Room, City View

Down comforters, minibar, in-room safe, individually furnished

City Room, City View

9.4 out of 10
Exceptional
(42 reviews)
  • City view
  • 248 sq ft
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds
  • Free WiFi

View all photos for City Room, City View

Down comforters, minibar, in-room safe, individually furnished

City Room, City View

9.4 out of 10
Exceptional
(9 reviews)
  • City view
  • 215 sq ft
  • Sleeps 1
  • 1 King Bed OR 2 Twin Beds
  • Free WiFi

View all photos for Superior Room

Down comforters, minibar, in-room safe, individually furnished

Superior Room

9.2 out of 10
Wonderful
(12 reviews)
  • 269 sq ft
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Sofa Bed OR 2 Twin Beds and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Classic Room, Terrace

Classic Room, Terrace | Down comforters, minibar, in-room safe, individually furnished

Classic Room, Terrace

8.0 out of 10
Very good
(4 reviews)
  • 269 sq ft
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Deluxe Room

Down comforters, minibar, in-room safe, individually furnished

Deluxe Room

9.2 out of 10
Wonderful
(10 reviews)
  • 269 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Sofa Bed OR 1 Twin Bed
  • Free WiFi

View all photos for Essential Single

Down comforters, minibar, in-room safe, individually furnished

Essential Single

7.6 out of 10
Good
(5 reviews)
  • 161 sq ft
  • 1 bedroom
  • Sleeps 1
  • 1 Double Bed
  • Free WiFi

View all photos for Deluxe Room

Down comforters, minibar, in-room safe, individually furnished

Deluxe Room

10.0 out of 10
Exceptional
(3 reviews)
  • 269 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed OR 2 Twin Beds and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Superior Room (2 adults + 1 child)

Down comforters, minibar, in-room safe, individually furnished

Superior Room (2 adults + 1 child)

  • 269 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Essential Double

Down comforters, minibar, in-room safe, individually furnished

Essential Double

8.8 out of 10
Excellent
(15 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Deluxe Room, Terrace, City View

Deluxe Room, Terrace, City View | Down comforters, minibar, in-room safe, individually furnished

Deluxe Room, Terrace, City View

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 269 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds
  • Free WiFi

View all photos for Deluxe Room

Down comforters, minibar, in-room safe, individually furnished

Deluxe Room

  • 269 sq ft
  • 1 bedroom
  • Sleeps 1
  • 1 King Bed and 1 Large Twin Sofa Bed OR 2 Twin Beds and 1 Large Twin Sofa Bed
  • Free WiFi

View all photos for Deluxe Room

Down comforters, minibar, in-room safe, individually furnished

Deluxe Room

  • Sleeps 1
  • 1 King Bed and 1 Twin Sofa Bed OR 2 Twin Beds
  • Free WiFi

You may also like

Ad
Exterior

Nômade Temple Madrid

Madrid Centro
  • Pool
  • Spa
  • Free WiFi
  • Restaurant
9.0 out of 10, Wonderful, 6 reviews
The price is NT$13,432
NT$14,775 total
includes taxes & fees
Jun 28 - Jun 29
Nômade Temple Madrid
Mod logo
Sign in to view eligible discounts and perks. More rewards for more adventures!
Sign inSign up, it's free

About the neighborhood

Located in Salamanca, a neighborhood in Madrid, H10 Puerta de Alcalá 4* Sup is in a shopping district and near a metro station. Royal Palace of Madrid and Puerta de Alcalá are notable landmarks, and some of the area's popular attractions include Museo Nacional Centro de Arte Reina Sofía and Madrid Zoo Aquarium. Looking to enjoy an event or a game? See what's going on at Bernabéu Stadium or Movistar Arena. Visit our Madrid travel guide
Map
Alcala, 66, Madrid, Madrid, 28009

What's nearby

  • Panorama of Crossing the Calle de Alcala and Gran Via in Madrid
    Calle de Alcalá
    1 min walk - 0.0 km
  • Paseo de la Castellana
    Paseo de la Castellana
    6 min walk - 0.6 km
  • Puerta de Alcalá
    Puerta de Alcalá
    10 min walk - 0.8 km
  • Plaza de Cibeles
    Plaza de Cibeles
    14 min walk - 1.2 km
  • Gran Via
    Gran Via
    19 min walk - 1.6 km

Getting around

  • Principe de Vergara Station
    2 min walk
  • Madrid Recoletos Station
    10 min walk
  • Adolfo Suarez Madrid-Barajas Airport (MAD)
    21 min drive

Restaurants

  • Maison Kayser
    2 min walk
  • Cafetería Restaurante Galatea
    2 min walk
  • Hotaru
    3 min walk
  • Mooi Petit
    2 min walk
  • Panaria
    3 min walk

About this property

H10 Puerta de Alcalá 4* Sup

  • Upscale hotel near Gran Via
  • El Retiro Park and National Prado Museum are located near H10 Puerta de Alcalá 4* Sup, which provides a poolside bar, a free daily manager's reception, and a terrace. The on-site international cuisine restaurant, Alcala Restaurant, serves breakfast. In addition to a coffee shop/cafe and dry cleaning/laundry services, guests can connect to free in-room WiFi.
  • Other perks include:
    • A seasonal outdoor pool
    • Buffet breakfast (surcharge), an electric car charging station, and multilingual staff
    • A gift shop, smoke-free premises, and free newspapers
    • A living plant wall, a front-desk safe, and a computer station
    • Guest reviews speak highly of the helpful staff and location
  • Room features
  • All 138 individually furnished rooms include thoughtful touches such as pillow menus and bathrobes, as well as amenities like free WiFi and safes.
  • Other conveniences in all rooms include:
    • Reusable coffee/tea filters, recycling, and LED light bulbs
    • Bathrooms with rainfall showers or deep soaking bathtubs plus free toiletries and hair dryers
    • 42-inch flat-screen TVs with cable channels
    • Wardrobes/closets, eco-friendly cleaning products, and daily housekeeping

Awards and affiliations

  • Eco-Certified Property
  • This property participates in Biosphere, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Similar properties

Hypo-allergenic bedding, down comforters, minibar, in-room safe
Novotel Madrid Center
Salamanca
  • Pool
  • Free WiFi
  • Restaurant
  • Air conditioning
9.2 out of 10, Wonderful, 1,225 reviews
The price is NT$6,504
NT$7,154 total
includes taxes & fees
Jul 1 - Jul 2
Novotel Madrid Center
Compare similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Limited onsite parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: EUR 25 for adults and EUR 11 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Alcala Restaurant

Things to do

  • Seasonal outdoor pool
  • Stereo

Family friendly

  • Laundry facilities
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business center
  • Computer station
  • Conference center (1,076 square feet of space)
  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • Elevator

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Eco-friendly cleaning products used
  • Living plant wall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Pillow menu

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Deep soaking bathtub or rainfall showerhead
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with digital channels

Food and drink

  • Free bottled water
  • Limited room service
  • Minibar

More

  • Cleaning products are eco-friendly
  • Individual furnishings
  • LED lighting
  • Phone
  • Recycling
  • Reusable coffee/tea filters
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
The property’s pool will be closed occasionally due to private events on the terrace.

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from October 15 to May 16:
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately EUR 25 for adults and EUR 11 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses some solar energy
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
The seasonal pool will be open from June to September
Pool access available from 10:00 AM to 7:00 PM
Only registered guests are allowed in the guestrooms

Frequently asked questions

Does H10 Puerta de Alcalá 4* Sup have a pool?

Yes, this property has a seasonal outdoor pool. Pool access is from 10:00 AM–7:00 PM. The pool is closed seasonally each year from October 15 to May 16.

How much does it cost to stay at H10 Puerta de Alcalá 4* Sup?

As of 2026/6/10, prices found for a 1-night stay for 2 adults at H10 Puerta de Alcalá 4* Sup on 2026/7/5 start from NT$5,641, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is H10 Puerta de Alcalá 4* Sup pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Limited spots are available.

What time is check-in at H10 Puerta de Alcalá 4* Sup?

Check-in start time: 3:00 PM; Check-in end time: midnight.

What time is check-out at H10 Puerta de Alcalá 4* Sup?

Check-out is at noon.

Where is H10 Puerta de Alcalá 4* Sup located?

Located in Salamanca, this hotel is within a 10-minute walk of Paseo de la Castellana and Puerta de Alcalá. Gran Via and El Retiro Park are also within 1 mi (2 km). Principe de Vergara Station is only a 2-minute walk and Retiro Station is 5 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Reviews

H10 Puerta de Alcalá 4* Sup Reviews

9.4

Exceptional

9.6

Cleanliness

9.2

Amenities

9.4

Staff & service

9.2

Property conditions & facilities
Rating 10 - Excellent. 743 out of 1005 reviews
Rating 8 - Good. 185 out of 1005 reviews
Rating 6 - Okay. 47 out of 1005 reviews
Rating 4 - Poor. 14 out of 1005 reviews
Rating 2 - Terrible. 16 out of 1005 reviews

Reviews

Verified

8/10 Good

Edward

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Noise and smell
Stayed 2 nights in Jun 2026
Verified

10/10 Excellent

jorge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gustó mucho, su ubicación , servicio atento del personal , ahora con un look más moderno. Muy cómodo. Me gustó mucho y volveré sin dudar
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Alina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love H10 Alcalá, good size room, perfect AC in the room. Good location for me , 💯 for the staff. I will be back to this hotel..
Stayed 3 nights in May 2026
Verified

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in Madrid and nice rooftop hotel
Stayed 3 nights in May 2026
Verified

10/10 Excellent

Claudia Veronica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La atención del personal muy buena, el cuarto muy limpio, la ubicación muy céntrica y tienen una terraza con una vista espectacular.
Stayed 1 night in May 2026
Verified

10/10 Excellent

Juan Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente ubicación, el personal muy amable y todo muy limpio.
Stayed 2 nights in May 2026
Verified

10/10 Excellent

Socrates

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in May 2026
Verified

10/10 Excellent

Amr Ahmed

Modern and chill
Stayed 1 night in May 2026
Verified

10/10 Excellent

VERONICA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Ghayth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, close to park, nice roof top, helpful staff,
Stayed 1 night in May 2026
Verified

4/10 Poor

ZEEV

Liked: Cleanliness, staff & service
Disliked: Amenities
Está muy caro comparado con otras marcas de hoteles similares que ofrecen mejores cuartos y comidas
Stayed 1 night in May 2026
Verified

10/10 Excellent

paloma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La habitacion muy pequeña
Stayed 1 night in Apr 2026
Verified

2/10 Terrible

Jessica

Disliked: Staff & service, amenities
I booked my reservation for the day before my arrival since my flight would arrive in the morning and I didn’t want to wait til normal check in time to gain access to my room. I’m aware of the additional cost but appreciate the convenience of getting into my room promptly upon arrival. I notified the hotel of this via the Expedia app prior to my arrival and again on the first day of my reservation. On the first day of my reservation, the hotel contacted me via the Expedia app and directed me to check-in via their site. I promptly did so, providing all passport details and names. I also responded to them via the Expedia app confirming it was completed. Upon landing in Madrid from a trans-Atlantic flight, I received the message that my reservation had been cancelled for failure to check-in on the start date and failure to notify them. They did charge my card for the first day. When Expedia contacted the hotel on my behalf, they were told the reservation was cancelled. Expedia assisted me in finding a last minute hotel in an area further away from my desired location that was more expensive. Despite this hotel’s ability to communicate to me via the Expedia app they seem unable or unwilling to acknowledge/read communications sent to them via the same app.
Stayed 6 nights in Apr 2026
Verified

10/10 Excellent

Marcela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, I loved my stay
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Sergio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo bien
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice
Stayed 4 nights in Apr 2026
Verified

10/10 Excellent

Jose Miguel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente opción de viaje
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, so easy to walk to many places. Would definitely love to come back.
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room and friendly staff
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Karina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything about H10 Puerta de Alcalá! The building, the atmosphere, my room, the view, and the service. I would definitely stay there the next time I visit Madrid.
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Catia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in a great location and an amazing roof top bar
Stayed 3 nights in Apr 2026
Verified

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is perfect, close to everything. The staff is always helpful, the rooms are well appointed, the rooftop is super cool and the food is good
Stayed 3 nights in Apr 2026
Verified

10/10 Excellent

Maria

Liked: Cleanliness, staff & service
.
Stayed 9 nights in Mar 2026
Verified

10/10 Excellent

Rafael Vissepó

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yes
Stayed 2 nights in Mar 2026
Verified

6/10 Okay

Ayman

Liked: Cleanliness, staff & service, property conditions & facilities
Great location but if you sitting in the lobby you will smell the smoking people sitting at the hotel door, no access to the hotel roof to relax unless you want to pay for food or drink
Stayed 6 nights in Mar 2026