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梅肯市中心萬豪飯店的評分

3.5 out of 5
梅肯市中心萬豪飯店
240 Coliseum Dr, Macon, GA

評論

8.2

非常好

10 分，有夠讚；916 則評論中有 427 則" "
8 分，不錯哦；916 則評論中有 252 則" "
6 分，一般般；916 則評論中有 140 則" "
4 分，不太好；916 則評論中有 58 則" "
2 分，很糟糕；916 則評論中有 39 則" "

8.6/10

整潔度

8.4/10

員工素質

8.2/10

設施服務

8.6/10

住宿環境和硬體

8.4/10

環保程度

評論

8/10 不錯哦

XIN

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
除了周边实在没有什么东西，其他都不错。
於 2018 年 8 月住了 1 晚
Customer Service 於 2018年9月19日回覆
感谢伟大的评价，辛！ 我们一直在努力为所有客人提供最好的体验。很高兴看到你很开心！我们希望您计划很快再次访问，我们很乐意让您回来！ 祝你愉快！

6/10 一般般

Ruth

家庭旅遊
喜歡：員工素質、設施服務和住宿環境和硬體
Overall it was a nice stay, but the area around the hotel was not the best, felt very unsafe, and the carts for luggage were broken. I would say it was nice overall, but did not meet my expectations that I’ve build with past Marriott stays experiences.
於 2024 年 5 月住了 1 晚
Macon Marriott Staff 於 2024年5月21日回覆
Dear Valued Guest, thank you for taking the time to complete our survey. We apologize for the issues that occurred during your stay. We are working to address these issues so this will be an isolated incident. Thank you for staying us.

10/10 有夠讚

Dianetra

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 5 月住了 1 晚
Macon Marriott Staff 於 2024年5月16日回覆
Dear Valued Guest, thank you for taking the time to complete our survey. We are delighted about the service we provided to you during your stay. Thank you for being a loyal member and we hope your travels bring you back to the area soon.

10/10 有夠讚

Christy

喜歡：員工素質和住宿環境和硬體
Quick and easy check in. The employees were all very friendly and made us feel welcome. The property grounds and our room were very clean. Look forward to staying here in the future!
於 2024 年 5 月住了 1 晚
Macon Marriott Staff 於 2024年5月9日回覆
Dear Valued Guest, thank you for completing our survey. We are happy about your experience at the property. Thank you for being a loyal member and we hope your travels bring you back to the area soon.

4/10 不太好

Jennifer，Alpharetta

家庭旅遊
不喜歡：設施服務
Hard to know anything about the property our check-in was delayed 2 1/2 hours even though we arrived past the 4:00p check-in time. Had a concert to attend so we had to leave. The notification that our room was ready came at 7:45p.
於 2024 年 4 月住了 1 晚
Macon Marriott Staff 於 2024年5月1日回覆
Dear Valued Guest, thank you for taking the time to complete our survey. We apologize about the issues that occurred during checkin. We are working to address the issues so this will be an isolated incident. Thank you for staying with us and we hope your travels bring you back to the area soon.

6/10 一般般

Linda

商務旅客
喜歡：整潔度、員工素質和住宿環境和硬體
This staff at this location was very professional & friendly. The property is a little older & the bathrooms need to be updated. My television was old & did not work well. I called the front desk & was eventually moved to another room for a better television. The maintenance guy was really nice.
於 2024 年 4 月住了 1 晚
Macon Marriott Staff 於 2024年4月23日回覆
Dear Valued Guest, thank you for taking the time to complete our survey. Our leadership team is aware of the issues and we are working to address those concerns. We hope you travels bring you back to the area soon.

10/10 有夠讚

Traci

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 1 晚
Macon Marriott Staff 於 2024年4月23日回覆
Dear Valued Guest, thank you for the excellent rating you provided for our hotel. This feedback will be shared with our staff as a teachable moment. Thank our for being a loyal member.

10/10 有夠讚

Lance

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 1 晚
Macon Marriott Staff 於 2024年4月18日回覆
Dear Valued Guest, thank you for taking the time to complete our survey. We appreciate your five rating. We are delighted about your positive feedback and we hope your travels bring you back to the area soon.

6/10 一般般

Ronald，Reidsville

商務旅客
喜歡：整潔度和住宿環境和硬體
This is a nice hotel. Big negative, hiding fees. These should simply be included in listed price and not added after. This is unethical marketing. Expedia shoud address this with all hotels that charge standard extra fees, and demand that be listed beside the price for the hotel. $25 for parking and $25 for blah, blah, blah you find out when you check in. All prices listed should just be $50 more. I am a Marriott member, platinum expedia traveller and will not stay here again although the hotel is convenient to my frequent travel and a nice hotel.
於 2024 年 4 月住了 1 晚
Macon Marriott Staff 於 2024年4月9日回覆
Dear Valued Guest, we apologize about the misunderstanding about our fees. We do charge a ten dollar parking fee at our hotel for overnight parking. We apologize for any inconvenience this may have caused.

10/10 有夠讚

Kelly

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 2 晚
Macon Marriott Staff 於 2024年3月27日回覆
Dear Valued Guest, thank you for taking the time to complete our survey. We appreciate the five star review it really means a lot. We are delighted about the service we were able to provide for you during your stay. We hope you will stay with us in the future.

8/10 不錯哦

Alison

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
Very spacious room with large and comfortable double bed. Everything in room such as fridge and microwave plus laundry facilities nearby was very useful and much appreciated. Very good value for the price we paid. All staff were excellent. We shall stay in a Marriott hotel again.
於 2024 年 3 月住了 2 晚
Macon Marriott Staff 於 2024年3月27日回覆
Dear Valued Guest, thank you for taking the time to complete our survey. We appreciate your positive review about our hotel and our staff. Thank you for being a loyal member and we hope your travels bring you back to the area soon.

10/10 有夠讚

Steve

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 2 晚
Macon Marriott Staff 於 2024年3月15日回覆
Dear Valued Guest, thank you for taking the time to complete our survey. We are delighted that you had a wonderful experience during your stay. We hope you will choose to stay with us again when your travels bring you back to the area.

6/10 一般般

Reed

商務旅客
There was a long line at check in, apparently because part of the system was not working. There was a fan/vent in the shower caked with dust. It looked like it hadn’t been cleaned in years. The shower didn’t get hot enough. Housekeeping was knocking and tried to enter my room at 9AM while I was getting ready. I thought Marriott would be better than this.
於 2024 年 3 月住了 1 晚
Macon Marriott Staff 於 2024年3月13日回覆
Dear Valued Guest, thank you for taking the time to complete our survey. We apologize about the issues that occurred during your stay. These issues will be addressed by our Management team.

6/10 一般般

Shantell

na
於 2024 年 3 月住了 1 晚
Macon Marriott Staff 於 2024年3月13日回覆
Dear Valued Guest, thank you for taking the time to complete our survey. We value your feedback and we are working to address the issues that occurred during your stay.

10/10 有夠讚

Darien，Fergus

商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great stay
於 2024 年 3 月住了 1 晚
Macon Marriott Staff 於 2024年3月7日回覆
Dear Valued Guest, thank you for taking the time to complete our survey. We are delighted about the positive feedback you have provided. Thank you for being loyal to the brand and we hope your travels bring you back to the area soon.

2/10 很糟糕

Richard

商務旅客, 家庭旅遊
I have stayed here a dozen times but I will never stay here again. The night shift tin badge security guard is on a power trip.
於 2024 年 3 月住了 1 晚
Front Office Manager 於 2024年3月3日回覆
Richard, thank you for taking the time to share your experience with us. I apologize that we did not meet your expectations. I have shared your feedback with the management team for follow up. Hotel ManagementMacon Marriott City Center

8/10 不錯哦

Nicole

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Perfect stop
Clean comfortable with a bar, coffee shop, gym, pool - water was pretty cold but it kept our little one happy for a few hours. Great stop of I75 - stopped on our way down and back.
於 2024 年 2 月住了 1 晚
Macon Marriott Staff 於 2024年2月29日回覆
Dear Valued Guest, thank you for taking the time to complete our survey. We appreciate the positive feedback and we are addressing the issues that occurred during your stay. Thank you for being a loyal member and we hope your travels bring you back to the area soon.

10/10 有夠讚

Joanna，Apple Valley

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 2 月住了 1 晚
Macon Marriott Staff 於 2024年2月22日回覆
Dear Valued Guest, thank you for taking the time to complete our survey. We appreciate the 5 out of 5 score. This feedback will be shared with our staff about the service you received during your stay. Thank you for being a loyal guest and we hope your travels bring you back to the area soon.

10/10 有夠讚

carla

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 2 月住了 1 晚
Macon Marriott Staff 於 2024年2月15日回覆
Dear Valued Guest, thank you for taking the time to complete our survey. We value your feedback and we are excited that you had a great stay with us. Thank you for being a being a loyal member a member and we hope your travels bring you back to the area soon.

10/10 有夠讚

Chaoyi

家庭旅遊
喜歡：整潔度、設施服務和住宿環境和硬體
Safe
於 2024 年 1 月住了 1 晚
Front Office Manager 於 2024年2月7日回覆
Chaoyi, thank you for taking the time to complete a survey and share your experience. We are delighted to see that you enjoyed your stay here with us. We look forward to seeing you again soon! Hotel Management Macon Marriott City Center

10/10 有夠讚

Theaonica

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Always very comfortable and accommodating.
於 2024 年 2 月住了 1 晚
Macon Marriott Staff 於 2024年2月4日回覆
Dear Valued Guest, thank you for taking the time to complete our survey. We value your feedback. We are happy we provided great customer service to you and we hope that you will choose to stay with us in the future.

10/10 有夠讚

Ryan

商務旅客, 家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The hotel did not have my reservation. Not sure if the problem was with Marriott or Travelocity. The front desk receptionist was wonderful
於 2024 年 1 月住了 1 晚
Macon Marriott Staff 於 2024年2月1日回覆
Dear Valued Guest, thank you for taking the time to complete our survey. We apologize about the problem with your reservation. We are working to address these issues. We hope your travels bring you back to the area soon.

6/10 一般般

susan

情侶出遊
喜歡：整潔度、員工素質和設施服務
不喜歡：住宿環境和硬體
Bed sheets and pillows terrible which made for a bad nights sleep. Construction going on, workers and wires, noise, no restaurant. Could not be helped but wish I had come a different time.
於 2024 年 1 月住了 2 晚
Macon Marriott Staff 於 2024年2月1日回覆
Dear Valued Guest, we apologize about the issues that occurred during your stay. Our property is currently under renovations and they will be complete by mid February. We are sorry we didn't meet your expectations. Thank you for being a valued guest and we hope your travels bring you back to the area soon.

6/10 一般般

Edward

喜歡：客房舒適度
不喜歡：整潔度和住宿環境和硬體
No Resturant
於 2024 年 1 月住了 1 晚
Macon Marriott Staff 於 2024年1月17日回覆
Our hotel in under renovations. We moved our restaurant to one of the meeting rooms located in the main lobby of the hotel. The restaurant was open for normal business hours. We apologize about the inconvenience.

10/10 有夠讚

Jennifer

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
We only stayed in town for one night but property was a close Uber to the downtown area. Would recommend to other travels in the area!
於 2024 年 1 月住了 1 晚
Front Office Manager 於 2024年1月9日回覆
Jennifer, thank you for taking the time to complete a survey and sharing about your recent stay! We hope to see you again soon! Hotel Management Macon Marriott City Center

10/10 有夠讚

Agnesa

於 2024 年 1 月住了 1 晚
Macon Marriott Staff 於 2024年1月25日回覆
Dear Valued Guest, thank you for taking the time to complete our survey. We value your feedback about your positive experience at our hotel. Thank you for being loyal to the brand and we hope your travels bring you back to the area soon.

8/10 不錯哦

Denroy

於 2023 年 12 月住了 1 晚
Front Office Manager 於 2024年1月4日回覆
Denroy, thank you for your 4-star review! We hope to see you again soon! Hotel Management Macon Marriott City Center

10/10 有夠讚

Cynthia，NEW ALBANY

於 2023 年 12 月住了 1 晚
Front Office Manager 於 2023年12月21日回覆
Cynthia, thank you for taking the time to complete a review! We are happy to hear that you enjoyed your stay with us, and we look forward to seeing you again soon!

10/10 有夠讚

Kevin

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 1 晚
Front Office Manager 於 2023年12月21日回覆
Kevin, thank you for taking the time to complete a review! We are happy to hear that you enjoyed your stay with us, and we look forward to seeing you again soon!

2/10 很糟糕

Veronika pokomandy

情侶出遊
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Booked online, got to hotel, was not told it was under construction. Our room had a workman in it installing lights. Was given a free breakfast ticket "for the inconvienance. The bathroom sink on the room did not drain. The main lobby by the restaurant and bar had workmen working with loud equipment til well after 9. Tries to charge us for wifi but we are members, made to pay for parking and extra 10.00. Ridiculous.
於 2023 年 12 月住了 1 晚
Front Office Manager 於 2023年12月8日回覆
Veronkia pokomandy, Thank you for taking the time to share about your recent stay. I do apologize that you were not satisfied with your stay. I have shared your feedback with the management team. We hope you have a Happy Holiday! Hotel ManagementMacon Marriott City Center

6/10 一般般

Jennifer

家庭旅遊
喜歡：整潔度、設施服務和住宿環境和硬體
不喜歡：員工素質
The staff didnt give me a parking pass at check in when i specifically asked if i needed one and where to park. Night shift staff gave me one when i got back to the hotel.
於 2023 年 11 月住了 1 晚
Front Office Manager 於 2023年11月28日回覆
Jennifer, thank you for your 3-star review! We appreciate your feedback and shared this with the management team. We hope to see you again in the future, when in the Macon Ga area! Hotel Management Macon Marriott City Center

8/10 不錯哦

Kara，Atlanta

於 2023 年 11 月住了 1 晚
Front Office Manager 於 2023年11月28日回覆
Kara, thank you for your 4-star review! We appreciate your feedback. We hope to see you again in the future, when your travels bring you back to the Macon Ga area! Hotel Management Macon Marriott City Center

10/10 有夠讚

ConSwayla

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The staff was extremely nice
於 2023 年 11 月住了 1 晚
Front Office Manager 於 2023年11月20日回覆
ConSwayla, thank you for the 5-star review! We appreciate your feedback and hope to see you again when you are in the Macon Ga area! Hotel Management Macon Marriott City Center

10/10 有夠讚

Christopher

商務旅客, 家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
I loved everything
於 2023 年 11 月住了 1 晚
Front Office Manager 於 2023年11月20日回覆
Christopher, thank you for the 5-star review! We appreciate your feedback and hope to see you again when you are in the Macon Ga area! Hotel Management Macon Marriott City Center

8/10 不錯哦

Melinda

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
The front desk ladies were very helpful and friendly. The breakfast was good. Nothing fancy but enough selection to please most everyone. Small city so the hotel isn't far from most places but it's about a mile's walk from downtown with a lot of road construction on the way.
於 2023 年 11 月住了 1 晚
Front Office Manager 於 2023年11月19日回覆
Melinda, thank you for taking the time to complete a survey! We appreciate your feedback! We hope to see you again when your travels bring you back to the Macon Ga area! Hotel ManagementMacon Marriott City Center

6/10 一般般

Wade

喜歡：客房舒適度
Had to lug our luggage up to the fifth floor because no bellman or carts, suggest bringing your own cart if you are checking in at a popular time
於 2023 年 11 月住了 1 晚
Front Office Manager 於 2023年11月17日回覆
Wade, I am sorry to hear that you were not happy with your arrival due to carts being unavailable. I do hope that the remainder of your stay was memorable! Thank you for sharing your feedback, I know your time is valuable and we appreciate you! We hope to see you again in the future when you're back in the Macon Ga area. Hotel Management Macon Marriott City Center

8/10 不錯哦

Dionne

家庭旅遊
喜歡：整潔度和員工素質
The hotel was convenient and service was good, but was a bit pricey.
於 2023 年 9 月住了 1 晚
Front Office Manager 於 2023年11月17日回覆
Dionne, thank you for your 4-star review! We hope to see you again in the future when your travels bring you back to the Macon GA area! Hotel Management Macon Marriott City Center

10/10 有夠讚

Nona

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
Love this hotel
於 2023 年 11 月住了 1 晚
Front Office Manager 於 2023年11月12日回覆
Nona, thank you for your 5-star review! We appreciate you choosing to stay with us and we hope to see you again when you are in the Macon Ga area! Hotel Management Macon Marriott City Center

2/10 很糟糕

Michael

情侶出遊
喜歡：員工素質
不喜歡：住宿環境和硬體
phone system did not work. Neither the bar or the room TV could get the Thursday night football game. Had trouble checking in because the system did not work. Only breakfast choice was a $13.99 extensive breakfast. In the past a light breakfast was included with the room. I have written to Marriott customer service two weeks ago with no response. The bar could not call our room to tell us to come pick up our room service. We waited and waited and finally had to go down to the bar to pick it up. Very disappointed . We have stayed at the property a number of times. Likely no more.
於 2023 年 10 月住了 1 晚
Front Office Manager 於 2023年11月12日回覆
Michael, I apologize that you were not happy during your stay with us. I have shared your feedback with our management team. Hotel ManagementMacon Marriott City Center

10/10 有夠讚

William

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 10 月住了 2 晚
Front Office Manager 於 2023年11月1日回覆
William, thank you for rating 10 out of 10! Whe hope to see you again soon!

10/10 有夠讚

Linda

於 2023 年 10 月住了 2 晚
Front Office Manager 於 2023年11月12日回覆
Linda, thank you for the 5-star review! We appreciate you choosing to stay with us and we hope to see you again when in the Macon Ga area. Hotel ManagementMacon Marriott City Center

8/10 不錯哦

Kimberly

商務旅客
喜歡：客房舒適度
於 2023 年 10 月住了 1 晚
Front Office Manager 於 2023年10月21日回覆
Kimberly, thank you for staying with us! We hope to see you again in the future!

10/10 有夠讚

Sonja

商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great stay, will continue to stay there for business meetings.
於 2023 年 9 月住了 2 晚
Front Office Manager 於 2023年10月21日回覆
Sonja, thank you for your 5-star review! We appreciate you staying with us and hope to see you again in the future.

6/10 一般般

Terria M

於 2023 年 10 月住了 1 晚
Front Office Manager 於 2023年10月21日回覆
Terrible, thank you for your 5 star review! We look forward to seeing you again in the future!

4/10 不太好

Christine

團體旅遊
不喜歡：設施服務和住宿環境和硬體
The property is under renovation so there were supplies in the hallway and it looked unappealing. The doors were hard to open and close as if they had been painted shut. The ballroom chairs were disgustingly stained. There was limited food to order because of the renovation. And I was charged $40 extra dollars for an upgrade. What the upgrade was I still don’t know. Very disappointed in my stay here.
於 2023 年 10 月住了 2 晚
Front Office Manager 於 2023年10月21日回覆
Christine, I am sorry to hear that you were not satisfied with your stay, and I do apologize for falling short on meeting your expectations. Although we are going through renovations, the Vintage Restuarant is still serving the full menu. Upon changing your room type your rate did change. Again, I do apologize for falling short on meeting your expectations.

10/10 有夠讚

Miriam

情侶出遊, 商務旅客, 團體旅遊, 家庭旅遊
喜歡：整潔度、員工素質和設施服務
I enjoyed my stay.
於 2023 年 10 月住了 2 晚
Front Office Manager 於 2023年10月21日回覆
Miriam, thank you for your 5-star review! We appreciate you and hope to see you again in the future!

6/10 一般般

Avohom，Ruther glen

商務旅客
喜歡：整潔度、設施服務和住宿環境和硬體
Light fixtures in room was rusted, chair at desk was torn up and ripped and there wasn’t even a remote for the TV in the room.
於 2023 年 10 月住了 1 晚
Front Office Manager 於 2023年10月21日回覆
Avohom, thank you for taking the time to complete a survey. I apologize for these issues described and for falling short of meeting your expectations. I have shared your feedback with the team.

4/10 不太好

真實旅客

家庭旅遊
不喜歡：整潔度、員工素質和住宿環境和硬體
The front staff was not friendly. There was a broken glass in the fridge. There was blood on the sheets. This was brought up to the front desk and was received with a defensive attitude. A discussion about moving rooms was had but was told it was late and could be difficult. Drinks were purchased and the incorrect change was given back.
於 2023 年 9 月住了 1 晚
Front Office Manager 於 2023年10月21日回覆
Anonymous, thank you for taking the time to complete a survey. I do apologize that we fell short of meeting your expectations. I would love to talk to you more about your stay, at your convivence. Please feel free to reach out if you would like to share more about your stay here in Macon. Have a great day!

6/10 一般般

Melissa

商務旅客, 團體旅遊
喜歡：設施服務
This hotel is undergoing massive renovation. There are very limited public areas with comfortable seating to sit and visit. The main area in the lobby is right next to very loud construction. We were there for a conference and while I understand they weren't able to allow us to check in early, I was surprised that a hotel of this caliber was not able to text/email when our room was ready. We just had to keep checking back. Just a bit disappointed overall given the rate we paid.
於 2023 年 9 月住了 1 晚
Front Office Manager 於 2023年10月21日回覆
Melissa, thank you for taking the time to complete a survey. I do apologize for these issues described. I can understand your frustrations of not being able to check in early, as our check out time is not until 11am and check in begins at 4:30pm. Wait list does not start until 3pm here. Once placed on a wait list, we then will get all contact information and contact guests immediately when the room is ready for check in. Again, I apologize for any inconvenience and frustrations.

6/10 一般般

Kristy

喜歡：員工素質
不喜歡：整潔度和住宿環境和硬體
The staff was great but the rooms were dirty.
於 2023 年 9 月住了 1 晚
Front Office Manager 於 2023年10月21日回覆
Kristy, thank you for your feedback. I have shared you feedback with the management team. I apologize that we did not meet your expectations. Have a great day!